What is our primary use case?
My experience includes over five years in this field, and I have completed many projects related to various technologies. I have set up a payroll system for Papa John's Pizza company on a Zoho Creator app, along with many other successful implementations.
The projects I have set up on Zoho Creator include payroll systems and accounting systems, pushing data from the Zoho Creator app to specific organizations. Some clients have 20 organizations and need one platform that contains all the data with the capability to push it to all organizations with a single button. We create the Creator app for the accounting system, which includes sales orders, purchase orders, vendors, inventory systems, and invoices. The systems we have created in the Creator app allow users to select organizations and push data to a selected organization or all organizations with one click.
I have set up the payroll system for Papa John's Pizza company by retrieving data from Zoho People and creating this data in a Zoho Creator app for three regions: KSA, Jordan, and UAE. I have also completed similar setups for Capstone, King Consultants, Bahrain Duty Free, and other significant projects on Zoho Creator.
What is most valuable?
I appreciate Zoho Creator because we can customize the dashboard according to our requirements, publish forms, set up forms, websites, and get data from their side. We have many features available, such as acquiring data from third-party apps and built-in dashboard features.
The dynamic form builders help to capture essential data efficiently by allowing us to create forms that we can publish and embed for specific purposes, such as on websites. When someone submits the form, the data is directly stored in the Zoho Creator app.
In the analytics tools, I work with SQL queries, and in Zoho Creator, we have built-in features that allow setting up analytics. These features let users drag and drop fields and set filters along the X and Y axes. For analytics, we employ two tools: Zoho Creator itself and Zoho Analytics, where we can use SQL queries to fetch data from multiple platforms. In Zoho Creator, we utilize it solely for the data we manage there.
What needs improvement?
AI is a developing tool that could enhance many aspects. Utilizing a more advanced UI and UX capability paired with more customization and ready-made modern templates for mobile and web apps could improve mobile responsiveness and branding controls. Additionally, regarding connections, not just with Zoho apps but also with external ones, there is a need for more pre-built connectors so users do not always require custom APIs.
Optimizing the handling of large data sets, providing more enterprise-grade development options, and ensuring full offline mobile apps with automatic background sync would also be beneficial. Furthermore, reducing dependency on Deluge scripts for simple automations and introducing a more intuitive drag-and-drop workflow builder would make a difference. There is indeed a large team collaborating, so they can gain from stronger visual control and improve tracking for production development workflows.
For how long have I used the solution?
I have over five years of experience in this field.
How are customer service and support?
In my last company, they had advanced partnerships with Zoho, and I have chatted with the Zoho team recently as a certified developer. If I face any issues with a Zoho app or require backend support, I initially communicate with their support team, who assist me in the Zoho Creator app. If a remote session is needed, they provide immediate help.
The tech support operates on a ticket-based email response system. Often, by the time they respond, I have already resolved the issue myself. I rate their support team six out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before coming to Zoho, I was primarily a WordPress developer and also worked in web development and digital marketing. My focus was on coding, and I needed a solid platform to enhance my capabilities and provide business implementations and automations, which is why I chose Zoho Creator as it presents the best options for implementing business requirements.
How was the initial setup?
The initial setup in Zoho Creator depends on whether you are building from scratch or using an existing Excel sheet to auto-generate an app. You can start with industry-specific pre-built templates and utilize a drag-and-drop interface to add fields, set validation tools, and convert data into tables, calendars, Kanban boards, and charts. We have built-in features including dashboards that contain multiple widgets such as KPI charts and pivot tables.
User roles and permissions can be defined to determine who can view, edit, approve, or manage data while assigning roles such as admin, manager, or user with specific access levels. We have automation workflows where we can leverage the Zoho Deluge scripting or workflow builder to send email notifications, update records, and automatically trigger actions when forms are submitted.
We can connect the Zoho Creator app with other Zoho apps such as CRM, Books, and Inventory, utilizing APIs or Zoho Flow for integration with third-party apps. Starting with these initial stages enables us to run small businesses effectively.
What about the implementation team?
I start my projects with a plan to determine the best path forward based on requirements. I always try to make a clear plan for phase one and phase two so that I can effectively begin working on Zoho Creator. This is my preferred solution for starting any project because having a plan allows us to achieve our goals more easily without getting sidetracked.
Currently, I am working on Upwork, not with a specific company. I have worked with companies managing substantial projects, such as Papa John's Pizza company, and have developed work in cloud-based systems, while some of the records are not related to cloud-based systems as they rely on traditional, running-based systems.
What was our ROI?
The return on investment and cost-effectiveness from Zoho Creator depend on the subscription you choose. You can purchase a customer portal subscription if needed. If you are setting up on your website and want many customers to visit the Creator app and login, you qualify for a limited number of customer portal licenses in addition to your subscription.
Which other solutions did I evaluate?
I decided to choose Zoho Creator because it is the best option—an all-in-one Zoho ecosystem with over 45 apps in a single subscription. This approach eliminates the need to juggle multiple vendors, ensuring everything works seamlessly. Additionally, Zoho Creator offers cost-effective, enterprise-grade solutions at simple pricing, unlike competitors such as Salesforce or HubSpot, which can be significantly more expensive for similar functionalities.
The customizations available through Zoho Creator, along with Deluge scripting APIs and workflows, can adapt to any industry from healthcare to real estate to manufacturing, allowing you to retain your processes while the software adapts to your needs. Zoho Creator also works equally well for startups with five users or enterprises with thousands of users, enabling you to start small and scale according to your growth.
Used by over 100 million users worldwide, Zoho Creator stands out for being privately owned, which means they do not sell ads or user data and regularly provide pre-built and customizable solutions making it ideal for various industries. This affordability, flexibility, security, and readiness as a comprehensive business operating system perfectly aligns with business growth.
What other advice do I have?
I have done integrations between multiple platforms, such as QuickBooks, Monday.com, Xero, GHL, and other integrations with Zoho Creator. I rate the enhancement of cross-platform functionality offered by these integration capabilities as seven out of ten.
I rate myself a seven because there are still things I need to learn regarding the integration part. Some integrations require more effort since I often use web hooks for integrating to get or update data, and custom APIs tend to need more time.
I have good experience in the integration part; however, Zoho has updated their API features, which can lead to some confusion about updates and new features. Recently, we have been using the V8 version for the Creator app while the previous version was V7. Some records are updated with V7 while others are updated with V8, which causes confusion. For example, in my latest experience with QuickBooks, I have fetched sales orders updated in the Creator app with V7, while purchase orders are updated with V8.
In Zoho Creator, we can utilize multiple features for user permissions. For customers, we can set up a customer portal feature. When they log in, we can grant permission for specific forms, apps, reports, or dashboards, enabling them to view their data. We can assign permissions for specific forms so they can only see specific customer details or reports.
I have created workflows and functions using the Deluge scripting language, and I rate myself nine out of ten in this particular area.
The main benefits I have seen from using Zoho Creator include being able to build and accelerate an exact business state with the drag and drop tools, minimizing coding. We can automate tasks, approvals, and processes using Deluge scripts and workflows, and seamlessly connect with both Zoho apps and external apps. Additionally, we can build mobile apps on Zoho Creator that work on desktop and mobile without extra development.
It allows for centralized data creation, custom dashboards, and the generation of real-time reports. For scalability, you can start small with an app and expand it to enterprise-level solutions with multiple users and departments. Zoho Creator also provides role-based access, edit trials, and compliance with standards such as GDPR to ensure data security, eliminating the needs for expensive custom development or the use of multiple tools by consolidating everything into a single platform.
It is essential to understand that Zoho Creator is advanced enough for beginners to build basic apps quickly using drag and drop features. It is not too complicated, allowing beginners to use no-code features right away, but for advanced business logic and integration, a steeper learning curve or developer support is necessary.
I rate Zoho Creator as a product or solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other