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Zscaler Private Access (ZPA) Reviews

Vendor: Zscaler
4.4 out of 5
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What is Zscaler Private Access (ZPA)?

Zscaler Private Access (ZPA) is a cloud-based solution focused on secure, seamless remote access. It operates without VPN, effectively addressing security challenges and enhancing productivity by connecting users directly to applications.

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Zscaler Private Access (ZPA) is the #8 ranked solution in CASB solutions. PeerSpot users give Zscaler Private Access (ZPA) an average rating of 8.8 out of 10. Zscaler Private Access (ZPA) is most commonly compared to Netskope: Zscaler Private Access (ZPA) vs Netskope. Zscaler Private Access (ZPA) is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a insurance company, accounting for 18% of all views.
Buyer's Guide
Zscaler Private Access (ZPA)
August 2025
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Featured Zscaler Private Access (ZPA) reviews

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PeerResearch reports based on Zscaler Private Access (ZPA) reviews

TypeTitleDate
CategoryCloud Access Security Brokers (CASB)Aug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonZscaler Private Access (ZPA) vs Prisma Access by Palo Alto NetworksAug 29, 2025Download
ComparisonZscaler Private Access (ZPA) vs Cisco UmbrellaAug 29, 2025Download
ComparisonZscaler Private Access (ZPA) vs NetskopeAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Netskope4.214.4%97%46 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Zscaler Private Access (ZPA) excels in security, offering seamless user experiences and high scalability. It enables access without network integration, using role-based access and micro-segmentation for enhanced security. ZPA's advancements include browser isolation, integration with security tools, and AI functionalities. As a VPN alternative, it permits access to specific applications, reducing attack vectors. Users appreciate its simplicity, logical structure, and management-friendly UI for policy control and visibility, aiding operational efficiency and flexibility.
  • "The best advantage of the product is that it is always on as a VPN, which gives us much more functionality."
  • "The features I appreciate the most about Zscaler Private Access (ZPA) are that it is very easy to use, and we have Terraform for it, which makes it even easier and very straightforward."
  • "Zscaler Private Access (ZPA) does an excellent job offering secure remote access to internal applications for our distributed workforce because it provides a granular way to grant access for specific people with specific applications."

Room for Improvement

Zscaler Private Access (ZPA) could benefit from addressing bugs and enhancing posture profiles for vendor machines. Customization is limited, with up to 256 rules allowed, and the identity provider configuration is complex. The pricing model raises concerns as costs increase annually. Scalability lacks automation, needing better dynamic scaling. Communication from the support team could be quicker, and troubleshooting on iPhones remains an issue. Some difficulties may stem from infrastructure or network-related factors.
  • "I am not happy with the technical support from Zscaler Private Access (ZPA), particularly in India, where reachability is an issue with salespersons."
  • "The current pain points we sometimes experience relate to the additional security applications we have on the laptops, and sometimes I don't know if I didn't get any notification from the application because it's an agent problem or something security-wise blocking this."
  • "The solution is not scalable; we deploy it in a high-availability environment, but it's not automated."

Pricing

Zscaler Private Access (ZPA) pricing varies among users, with some considering it expensive while others find it reasonable, rating it between three and seven out of ten. Users acknowledge higher costs but emphasize the solution's features and security benefits. Although annual price increases are a concern, they believe the costs are justified by ZPA's capabilities. Despite competing options with lower pricing, many feel the enhanced security provided by ZPA warrants the investment.

Popular Use Cases

Users primarily transition from traditional VPNs to Zscaler Private Access (ZPA) for secure access to networks and servers. ZPA enables communication with internal applications, cloud resources like Microsoft Azure, and private AWS networks. Organizations utilize ZPA for VPN replacement, network access control, secure remote access to internal applications, and managing privileged access. ZPA is favored for its ability to integrate with Azure Virtual Desktops and streamline internet traffic management in server environments.

Service and Support

Customer service and support of Zscaler Private Access are generally rated between seven and nine, with some suggesting improvement in quality and response time. While technical support receives high marks, some experience a decline. Availability and contact are praised, but issues like reachability and limited visibility, particularly in India, are noted. Ratings vary, from as high as ten to as low as four, depending on individual experiences.

Deployment

Many users find Zscaler Private Access initial setup straightforward. Some use Terraform, making the process easy and quick. A few mention challenges, particularly with Linux and command lines, rating the difficulty higher. Documentation sometimes lacks detail, requiring users to make adjustments. Planning with customer feedback and project geolocation helps simplify the process. While some rate the setup highly, others find it complex but manageable when approached correctly.

Scalability

Users describe Zscaler Private Access (ZPA) as highly scalable, with most praising its effectiveness in expanding to meet needs. Some feel it's perfect for small and medium enterprises, while others consider it too costly. There are mixed opinions on the automation and cloud-native architecture, with some unaware of dynamic scaling features. Despite some reservations, ZPA generally receives high marks for scalability, though automation capabilities are a noted concern for a few users.

Stability

Zscaler Private Access (ZPA) receives mixed feedback on stability. Some users find it highly stable and resilient, with no issues since their implementation. Others mention average stability due to bugs and occasional connection errors, especially post-rollout. While posture settings impact some ratings, others recognize ZPA's consistency as an advantage, rating it as highly reliable without problems. Stability scores range from eight to ten out of ten.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Zscaler Private Access (ZPA) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business1
Midsize Enterprise4
Large Enterprise3
By reviewers
By visitors reading reviews
Company SizeCount
Small Business14
Midsize Enterprise13
Large Enterprise29
By visitors reading reviews

Top industries

By visitors reading reviews
Insurance Company
18%
Financial Services Firm
14%
Manufacturing Company
11%
Comms Service Provider
7%
Computer Software Company
5%
Outsourcing Company
5%
Construction Company
5%
Performing Arts
5%
Real Estate/Law Firm
5%
Retailer
5%
Agriculture
2%
Wholesaler/Distributor
2%
Healthcare Company
2%
Hospitality Company
2%
Educational Organization
2%
Legal Firm
2%
Non Profit
2%
Recreational Facilities/Services Company
2%
Recruiting/Hr Firm
2%
Renewables & Environment Company
2%
Transportation Company
2%

Compare Zscaler Private Access (ZPA) with alternative products

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Learn more about Zscaler Private Access (ZPA)

ZPA is designed for secure access, eliminating the need for network access with its zero-trust model, which restricts users to applications they are authorized to access. By moving away from VPN dependencies, businesses can ensure improved security with less complexity and faster connection times. ZPA is optimal for organizations looking to enhance remote workforce efficiency while maintaining robust security measures.

What are Zscaler Private Access's notable features?
  • Zero Trust Network Access: Provides application-level access without exposing the network.
  • Cloud-Native Architecture: Scalable and resilient for enterprises of all sizes.
  • Seamless Connectivity: Offers direct, fast application access without VPNs.
What benefits should users seek in reviews?
  • Enhanced Security: Reduces attack surfaces by only allowing validated access.
  • Improved Performance: Decreases latency associated with traditional VPNs.
  • Cost-Effective: Eliminates the need for costly hardware-based VPN solutions.

ZPA has found significant applications in industries such as finance, healthcare, and education, where data security and compliance are critical. Its zero-trust approach is particularly beneficial in environments dealing with sensitive information, ensuring secure and streamlined remote access while keeping compliance costs manageable.

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Product Categories

Product Categories
Cloud Access Security Brokers (CASB)

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Zscaler Private Access (ZPA) Reviews Summary
Author infoRatingReview Summary
Solutions Architect at Direct Line Group4.5We switched to Zscaler ZPA for easier administration and improved security over Broadcom's solutions. Despite some customization and IP control limitations, Zscaler's ease of use and group-based access offer significant advantages, complementing our Azure Virtual Desktops deployment.
Senior IT Specialist Network and Security at a marketing services firm with 201-500 employees4.5I use Zscaler Private Access (ZPA) for secure remote access to internal applications and appreciate its always-on VPN functionality, ease of use, and configuration. It offers improved visibility with detailed dashboards, although troubleshooting on iPhones needs improvement. ROI is around 30%.
architect at Tata Consultancy4.0I am using Zscaler Private Access due to migration from traditional VPNs. The platform provides excellent security, user experience, and scalability. However, there are some unresolved bugs that need attention and improvement over time.
Lead Engineer at FIS Global4.0I implemented Zscaler Private Access to replace traditional VPNs for enhanced security through micro-segmentation and role-based access control. Though effective and secure, I found responses to certain issues could be improved, preventing a perfect rating.
DevOps Team Member at a computer software company with 201-500 employees4.5I use Zscaler Private Access (ZPA) to securely manage remote access to internal applications on AWS. Its user-friendly UI and policy management are valuable, though it lacks dynamic scaling, necessitating improvements for better automation and availability.
Technical management of Network Security - Network Hub at a comms service provider with 5,001-10,000 employees4.0We use Zscaler Private Access to securely access local and cloud resources, including Microsoft Azure, ensuring seamless operation compared to VPNs. However, the rollout process and identity provider configuration are complex, requiring Linux command line knowledge, needing improvement.
Consultant at a consultancy with 10,001+ employees4.5In my experience with Zscaler Private Access (ZPA), it effectively resolves network congestion by enabling application access from public networks without needing internal network integration. It supports passwordless solutions for vendors but needs improvement in setting posture profiles for vendor machines.
DevOps at My Heritage5.0I find Zscaler Private Access (ZPA) easy to use, particularly with Terraform integration. It's effective for network control and minimizes lateral movement, aiding our cloud transition. While satisfied, I'm open to future improvements despite lacking specific suggestions.