The two most valuable features for us are ClearPass guest and policy manager.
Co Founder at a tech services company with 51-200 employees
The two most valuable features for us are ClearPass guest and policy manager.
What is most valuable?
How has it helped my organization?
It keeps your organization secure in many ways, has easy guest logins, tons of options to customize the portal page, and many other useful enterprise-level features.
Automated guest account creation and the customizable captive portal has reduced the burden of the receptionist generating a token for guest access. It supports multiple authentication methods and the access tracker makes admin life easy for troubleshooting.
ClearPass onboard reduces the IT admin burden as well.
What needs improvement?
ClearPass Insight needs to be worked on. The functionality is not quite there yet.
Also, add-on licenses are expensive.
For how long have I used the solution?
I've used it for one year.
Buyer's Guide
Aruba ClearPass
May 2025

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What was my experience with deployment of the solution?
There were no issues with deployment.
What do I think about the stability of the solution?
There have been no issues with stability.
What do I think about the scalability of the solution?
There have been no issues with scaling it.
How are customer service and support?
Customer Service:
Aruba has one of the best support teams amongst all the vendors.
Technical Support:Technical support is the best.
Which solution did I use previously and why did I switch?
There was no solution in place previously.
How was the initial setup?
It was a little complex to set up. Following the installation guide makes the initial setup easy.
What about the implementation team?
We implemented it in-house.
But if you do use a vendor, make sure your implementation partner is aware of all CleaPass features. Otherwise, it will be tough. Since ClearPass is a mix of AAA, NAC, Guest Module, Onguard, Profiling, and On-Boarding, make sure your partner is an expert in ClearPass.
What was our ROI?
The VM version is good for the cost, but add-on licenses are costly.
What's my experience with pricing, setup cost, and licensing?
The VM version is good for the cost, but add-on licenses are costly.
Which other solutions did I evaluate?
We also looked at Cisco ISE.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are Aruba channel partners.
Senior Technical Engineer at Seniors IT
Responsive support, beneficial NAC, and straightforward initial installation
Pros and Cons
- "Aruba ClearPass has complete NAC features."
- "The GUI of Aruba ClearPass could improve, it is not user-friendly."
What is our primary use case?
We are using Aruba ClearPass for network access, such as system authentication, user authentication, and some post-checking.
What is most valuable?
Aruba ClearPass has complete NAC features.
What needs improvement?
The GUI of Aruba ClearPass could improve, it is not user-friendly.
In a feature release, asset tracking could be easier.
For how long have I used the solution?
I have been using Aruba ClearPass for approximately two years.
What do I think about the stability of the solution?
Aruba ClearPass is a stable solution.
What do I think about the scalability of the solution?
The scalability of Aruba ClearPass is very good.
How are customer service and support?
The support from Aruba ClearPass is great.
How was the initial setup?
The initial installation is straightforward, but creating the services is sometimes a bit complex.
The time of deployment depends on the customer's use case, but the typical duration is approximately 10 days.
What other advice do I have?
My advice to others before they implement Aruba ClearPass is for them to check their infrastructure compatibility. We've had some issues with unsupported switches.
I rate Aruba ClearPass a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Aruba ClearPass
May 2025

Learn what your peers think about Aruba ClearPass. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Senior Network Engineer at a tech services company with 10,001+ employees
This product has provided us a tool to create authentication requirements that users have to meet in order to perform 802.1x authentication.
Valuable Features:
The most valuable feature for us is its ability to provide clear authentication mechanisms to support multiple authentication requirements.
Improvements to My Organization:
This product has provided us a tool to create authentication requirements that users have to meet in order to perform 802.1x authentication.
Room for Improvement:
The update process is very intense and I believe Aruba should find a way to make this process smoother and easier to administer.
Use of Solution:
I've used it for two years.
Deployment Issues:
We have not run into issues with the deployment.
Stability Issues:
We have not run into issues with the stability.
Scalability Issues:
We have not run into issues with the scalability
Initial Setup:
It was hard at first because I didn’t have any training and was trying to figure out the best way for us to use this product with deploying 802.1x.
Implementation Team:
It was originally put in with a vendor team and was only set up for access to the appliances.
ROI:
Our ROI has been good and solid.
Cost and Licensing Advice:
The pricing/licensing is very competitive with other products out there.
Other Solutions Considered:
We chose this product because we are using Aruba in other areas today.
Other Advice:
Make sure you take a look at all the types of authentication you want to do and evaluate if you have enough appliances to handle the load. Keep in mind resiliency for failover as well.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at Lantec
Scalable, stable, and has an 802.1X certificate-based authentication feature
Pros and Cons
- "What I like best about Aruba ClearPass is its 802.1X certificate-based authentication feature."
- "Aruba ClearPass has a complex pricing scheme, so that's an area for improvement. The process for setting up Aruba ClearPass also needs improvement. It could be easier."
What is our primary use case?
We use Aruba ClearPass for our network access system, particularly for authentication.
What is most valuable?
What I like best about Aruba ClearPass is its 802.1X certificate-based authentication feature.
What needs improvement?
Aruba ClearPass has a complex pricing scheme, so that's an area for improvement.
The process for setting up Aruba ClearPass also needs improvement. It could be easier.
For how long have I used the solution?
We've been using Aruba ClearPass for three years.
What do I think about the stability of the solution?
The stability of Aruba ClearPass is a ten out of ten.
What do I think about the scalability of the solution?
The scalability of Aruba ClearPass is fine. Scalability-wise, it's a ten out of ten.
How are customer service and support?
I have yet to contact the Aruba ClearPass technical support team.
How was the initial setup?
The initial setup for Aruba ClearPass is not that simple, yet it's not that complex. Setup-wise, it's a five out of ten.
What's my experience with pricing, setup cost, and licensing?
The pricing model for Aruba ClearPass is complex.
Customers only pay for the license fees, with no additional costs.
What other advice do I have?
My company has fifty clients using Aruba ClearPass.
Two network engineers handle the deployment and maintenance of Aruba ClearPass.
I'd recommend Aruba ClearPass and other Aruba solutions to others.
My rating for the solution is ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Support Engineer at a energy/utilities company with 501-1,000 employees
The most valuable feature for us is the ability to manage each access point from a single application.
What is most valuable?
The most valuable feature for us is the ability to manage each access point from a single application.
How has it helped my organization?
As we are a reseller, we had it installed in our office for our customer test. Also, we were using it as our demonstration tool. I found ClearPass made our work easier as we were connected to WiFi on our laptop, meaning we weren't constrained to our desks.
What needs improvement?
They need to improve the wizard to make things easier to manage. When we had the access point, I was not sure how to get it to work with Aruba. I tried to follow the guide from Aruba support and the internet, but found it very limited even though I went through one of the two-day technical presentations. The wizard needs to show what you need to configure and what needs to be in there in terms of users. In the end, I got support from one of the Aruba systems engineers to get it to work.
For how long have I used the solution?
I've used it for one year.
What was my experience with deployment of the solution?
We had no issues deploying it.
What do I think about the stability of the solution?
We have had no stability issues.
What do I think about the scalability of the solution?
We have had no issues scaling it.
How are customer service and technical support?
I got support from one of the Aruba systems engineers to get it to work, but I haven't had to use them for anything else.
Which solution did I use previously and why did I switch?
Our prior solution was a bit complex to configure things prior to deployment.
How was the initial setup?
We deployed it with assistance from our distributor.
What other advice do I have?
You should go for it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Administrator at a university with 501-1,000 employees
It has a customizable captive portal for quick and easy BYOD access for students.
Valuable Features
- 802.1x quick, easy, and secure wireless access for our staff machines
- Customizable captive portal for quick and easy BYOD access for students
- Quick and easy ability to allow guests to use the wireless network
Improvements to My Organization
Bringing mobile devices on to the network has been simplified and secured at the same time.
Room for Improvement
Installation can be time-consuming, so Hire an Aruba consultant to do the install and save yourself a lot of time. There will be plenty of time for you to learn the product later. Plus, the consultant can pass on some valuable information during the process.
Use of Solution
I've used it for two years.
Deployment Issues
There were no issues with the deployment.
Stability Issues
There have been no issues with the stability.
Scalability Issues
There have been no issues with the scalability.
Customer Service and Technical Support
Aruba Support is fast and accurate. I never have problems getting someone on the line that can find a resolution the problem we are having.
Initial Setup
The initial set-up was straightforward.
Implementation Team
We had a vendor team on site which helped accelerate the process.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer at Neogenesis technical solutions
Easy-to-configure and has a user-friendly webpage
Pros and Cons
- "The customized modules for guests, the self-registration and login, one license for all, no license for guest users, and the self-integration of sandbox integration are the most valuable features."
- "There is room for improvement in the support."
What is our primary use case?
The solution is used for integration with the third party. If you are not selective of the switches in Juniper or Huawei, then the third-party scan integration of ClearPass is distinct.
What is most valuable?
The customized modules for guests, the self-registration and login, one license for all, no license for guest users, and the self-integration of sandbox integration are the most valuable features.
What needs improvement?
There is room for improvement in the support.
For how long have I used the solution?
I have been using the solution since 2015. I work with the latest version.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
The support is okay.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have not used any other solution before. I have general information about FortiNAC from Fortinet.
How was the initial setup?
The initial setup is straightforward. It takes around fifteen minutes to be deployed. Just one engineer can deploy the solution.
What's my experience with pricing, setup cost, and licensing?
In Spain, Cisco is more expensive than ClearPass but in Jordan, there are big deals on Cisco, and even at times, it is free of charge. ClearPass is an affordable solution.
What other advice do I have?
I recommend ClearPass for its integration, stability, and scalability. It is easy to configure and has a user-friendly webpage.
I rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Network Architect at a tech services company with 201-500 employees
Beneficial extra security, useful authentication mechanisms, but under interface needs improvement
Pros and Cons
- "The most valuable features of Aruba ClearPass are the authentication mechanisms and the integration with Active Directory(AD)."
- "Aruba ClearPass could improve the user interface, it is a bit chunky."
What is our primary use case?
I am using Aruba ClearPass for 802.1X and backup indication.
How has it helped my organization?
Aruba ClearPass improved security across a diverse network, which is countrywide. It provides extra security so that anybody that gets on the network, belongs there, we know those that have allowed access to the network, get access to the network.
What is most valuable?
The most valuable features of Aruba ClearPass are the authentication mechanisms and the integration with Active Directory(AD).
What needs improvement?
Aruba ClearPass could improve the user interface, it is a bit chunky.
For how long have I used the solution?
I have been using Aruba ClearPass for approximately 18 months.
What do I think about the stability of the solution?
Aruba ClearPass is stable in my usage.
What do I think about the scalability of the solution?
I have found Aruba ClearPass to be scalable.
We have hundreds of users in different locations using this solution.
How are customer service and support?
I have not used the support from Aruba ClearPass.
Which solution did I use previously and why did I switch?
I have not used a previous solution.
How was the initial setup?
Aruba ClearPass was installed into the cloud and had the resiliency working. Then we had a test lab environment where we rolled out the configurations, to test it, and then we rolled out the overall configuration for all of the switches and access points around the network. The whole process was straightforward. The whole process took approximately three months from start to finish.
What about the implementation team?
The implementation was done in-house. We used three people for the process.
What was our ROI?
I felt we did not get a return on investment.
What's my experience with pricing, setup cost, and licensing?
The price of Aruba ClearPass is expensive. When you want to build redundant systems it can be seen as necessary, so the enterprise will manage all of those costs.
There are additional costs because we have implemented it into a cloud environment, there are costs associated with the cloud environment. We didn't go with appliances.
Which other solutions did I evaluate?
I did some research before choosing Aruba ClearPass. I looked at open NAC and some of the other proprietary systems.
What other advice do I have?
There are additional features that we haven't used, such as fingerprinting and guest reception type scenarios. There are other features we haven't implemented and there's no reason to implement them at this stage.
Planning is the most important aspect of getting started before implementing Aruba ClearPass. Don't jump into it, you need to plan. You need to understand what you're trying to do and plan it and then start off in a small, safe environment for rollout. Once you've tested all the scenarios and it works completely for each one, then roll it out over a long period of time to ensure that the user experience is good.
I rate Aruba ClearPass a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: May 2025
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@WIFISuperman....I agree, customers should make best use of TAC, if any one want to implement new feature, image upgrade, suggestions.....knock TAC door for safe results!!!!!!!!