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Project Engineer at a tech services company with 501-1,000 employees
Real User
A flexible solution with multi-vendor support
Pros and Cons
  • "The most valuable feature is flexibility as it supports solutions from multiple vendors."
  • "The interface could be made easier and more intuitive."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

What is most valuable?

The most valuable feature is flexibility as it supports solutions from multiple vendors.

What needs improvement?

The interface could be made easier and more intuitive.

For how long have I used the solution?

We have been using Aruba ClearPass for about four years.

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Aruba ClearPass
May 2025
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What do I think about the stability of the solution?

This is a stable product.

How are customer service and support?

The technical support is very good. When you have an issue they respond very, very quickly.

What about the implementation team?

We have qualified and certified engineers who implement and deploy this solution.

What's my experience with pricing, setup cost, and licensing?

The price is not an issue for us.

What other advice do I have?

Overall, Aruba ClearPass is a very good product, we feel very confident using it, and it is a product that I would recommend. That said, it is not perfect.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user347781 - PeerSpot reviewer
Assistant Manager - Solution Design at a tech services company with 1,001-5,000 employees
MSP
It has improved WiFi security and guest on-boarding to our networks, but it needs to be more vendor independent.

What is most valuable?

The most valuable feature is the guest on-boarding (BYOD provisioning, centralized access policies, posture assessment, etc.)

How has it helped my organization?

It has improved WiFi security and guest on-boarding to our networks.

What needs improvement?

It could be more vendor independent.

For how long have I used the solution?

I've used it for one year.

What do I think about the stability of the solution?

I have had issues in regards to the stability.

How are customer service and technical support?

The technical support is satisfactory. However, there is a room for improvement.

Which solution did I use previously and why did I switch?

I did not use any other similar product.

How was the initial setup?

The initial setup was quite complex because of the lack of detailed documentation.

What about the implementation team?

I implemented it in-house. My advice is to first set up the pilot for a small environment and then go all out.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user375078 - PeerSpot reviewer
it_user375078Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
Real User

I have found technical support to be excellent, but do not be afraid to escalate if you feel you are as proficient or more so than the intial tech.

See all 2 comments
Buyer's Guide
Aruba ClearPass
May 2025
Learn what your peers think about Aruba ClearPass. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
PeerSpot user
IT Division at Lais s.r.l.
Consultant
ClearPass Guest allows us to build a structured external captive portal with customized landing page for each customer.

Valuable Features:

There are several valuable features, and the two most valuable to use are--

  • ClearPass Policy Manager 
  • ClearPass Guest

Improvements to My Organization:

ClearPass Guest allows us to build a structured external captive portal with customized landing page for each customer.

Room for Improvement:

ClearPass Policy Manager has to be easier to configure. Now, it is very powerful but very complex when you want to set some “profile enforcement” only for some type of guests or a disconnection policy with Radius COA.

Deployment Issues:

We've had no issues with deploying this solution.

Stability Issues:

It's a very stable product and we haven't had any issues with instability.

Scalability Issues:

It's scaled for our needs.

Other Advice:

Plan very carefully your final configuration or you can lose yourself in the configurations phase.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user363603 - PeerSpot reviewer
Professional Services Engineer and Trainer at a tech services company with 51-200 employees
Consultant
The OnGuard feature checks the compliance of corporate laptops and restricts network access for users who are not compliant with security policies.

What is most valuable?

Our company provides professional services and we implement the features based on the customer requirement. All the features in ClearPass are good and work the way they need to.

How has it helped my organization?

Based on our implementations for many customers, it seems that they're most interested in the OnGuard feature that checks the compliance of corporate laptops and which restricts network access for users who are not compliant with security policies.

The reporting feature in ClearPass has found devices that are non-compliant had has addressed issues during the initial implementation phase.

Our customers also often request the guest feature, which they find very useful.

What needs improvement?

The OnGuard agent requires some enhancements.

For how long have I used the solution?

We've used it for the last three years.

What was my experience with deployment of the solution?

It works best when you plan deployment according to device behavior while integrated in the network.

What do I think about the stability of the solution?

It's been generally stable.

What do I think about the scalability of the solution?

It scales well in our customer network environments.

How are customer service and technical support?

Our TAC is very responsive and very helpful. They are able to provide solutions for all the new requirements by creating customized SQL queries and configs.

Which solution did I use previously and why did I switch?

I worked initially with Cisco ISE, but I didn't really get to know it well. My company currently provides ClearPass solutions only.

How was the initial setup?

We plan deployments considering all the configuring that needs to be done on the other integrated devices. The setup always ends up smooth and straightforward.

What other advice do I have?

You should test all the requirements during the PoC itself so that the planning and deployment will be smooth.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're a distributor of Aruba and we provide professional services.
PeerSpot user
it_user659427 - PeerSpot reviewer
it_user659427Senior Network Engineer at GENSLER
Consultant

i was under wrong impression that WPA2-Enterpsie will perform better than WPA2-PSK Authentication method. this paper says " plain PSK performs better than any
other public key based mechanisms" citeseerx.ist.psu.edu

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it_user377490 - PeerSpot reviewer
Wireless Network Engineer at a tech services company with 501-1,000 employees
Consultant
The policy manager is the most valuable feature for us because it allows us to manage every client request in the way we want.

Valuable Features:

The policy manager is the most valuable feature for us because it allows us to manage every client request in the way we want.

Improvements to My Organization:

For an international big Italian fashion customer, we have deployed the WiFi network worldwide, including the hotspot network for serving the customer’s demand of a free connection in its stores.

Room for Improvement:

I would like for Aruba to make it easier to configure. They could integrate the different engines (Policy Manager, Guest, Onboard) into one single product.

Deployment Issues:

We've had no problems with deployment.

Stability Issues:

It's been stable for us.

Scalability Issues:

It's scaled for our needs.

Other Advice:

Attend first a ClearPass course as it’s very important in order to understand the product deeply.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Principal Network & Security Engineer at a tech services company with 1,001-5,000 employees
Consultant
It has automated the bring-your-own-device process through the Onboard feature and posture health check validation through the OnGuard module.

Valuable Features

ClearPass offers a complete NAC solution including standard AAA functions with advanced policy enforcements for multi-vendor wired and wireless networks.

It has automated the bring-your-own-device process through the Onboard feature and posture health check validation through the OnGuard module, plus it has a robust and customized guest management experience.

Improvements to My Organization

I’ve designed and implemented ClearPass for several enterprises that were looking for a compete NAC and guest management solution. ClearPass was the best fit to address different client requirements and tailor the security access policy based on their needs.

Room for Improvement

Reporting module has room for improvement. It also need integration with SIEM solutions and Next Generation Firewalls.

Use of Solution

We've used it for three years.

Deployment Issues

There are a few issues here and there but they're not worth mentioning.

Customer Service and Technical Support

It's very good.

Initial Setup

It depends on the scenario, but if the use cases and prerequisites were defined correctly before the implementation then it will be easier to implement.

Implementation Team

I started with an in-house implementation and consulted the vendor team when it’s required.

Other Solutions Considered

ClearPass has competitors, but it has kept its leadership position within the Magic Quadrant for the last three years.

Other Advice

I would advise you to at least include ClearPass in any PoC.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a tier one platinum Partner.
PeerSpot user
it_user359994 - PeerSpot reviewer
it_user359994Co Founder at a tech services company with 51-200 employees
Consultant

You could integrate ClearPass with Palo alto. Checkout doc at support site.

it_user184704 - PeerSpot reviewer
Channel System Engineer-MEA at a tech services company with 501-1,000 employees
Consultant
I implemented it to make all authentication centralized and all vLAN assignments automated along with health checks.

What is most valuable?

Aruba Clearpass has a great set of networking securing features and, with its four modules policy manager, guests, onboard, and insight, it will give you the best NAC solution along with AAA, RADIUS, TACACS+ and BYOD features, which will help you to have a robust security on your network.

How has it helped my organization?

Actually with many projects, I implemented it to make all authentication centralized and all vLAN assignments automated along with health checks to make network security much easier.

For how long have I used the solution?

We've been using it for over three years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's excellent.

Technical Support:

It's excellent.

Which solution did I use previously and why did I switch?

Compared with all NAC vendors, it is the best.

How was the initial setup?

It is complex in a good way that gives you full flexibility to do a lot of scenarios.

What was our ROI?

It has the best ROI as it will secure all critical data.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Aruba ClearPass Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Aruba ClearPass Report and get advice and tips from experienced pros sharing their opinions.