We're using Asana for project planning with our customers. We created a company team in Asana, and we also created a customer team in Asana. We define the tasks and use the software for project management.
What I like most about Asana is its simplicity. For example: we're not the only ones using it, and we onboard our customers to it, and normally, they have no questions.
I'm not an expert on Asana. I'm only a user, and it does exactly what we want it to do. We are really happy with the software, so currently, there's no area for improvement.
On the development side for technical project management, Asana is missing features. We only use it for discussing tasks and strategies, and we use it for customer to-do lists. It doesn't have the source code integration that Jira and Jira Service Desk both have. We have Jira deployed on-premises for our development department. Our technical project management is on Jira, while our general project management is on Asana.
I've been using Asana for three years.
Currently, I cannot tell how stable Asana is, because it's cloud-based.
I haven't seen very good scalability in Asana, because it's cloud-based.
I never had to contact technical support for Asana.
We use other solutions in parallel to Asana such as Jira and Jira Service Desk. We're using all three solutions.
There's no setup involved because we're using the cloud-based version of Asana. I just give them my email address and I register, then I'll have the software running. Though if I have to configure new projects on Asana, doing that is easy.
I'm just a user of Asana, but when it comes to firewalls, I'm an expert.
We're using the cloud-based version of the software, not the on-premises version. It's the latest version because we didn't do an on-premises installation. We're using their past service, the cloud-based offering from Asana. Our cloud provider is Asana.
The number of users of the software highly varies. We're using it project-based, so my colleagues would be working with ten customers today, then tomorrow we'll have another project.
My advice to others looking into using Asana is to start with the cloud version, because I really don't know much about their on-premises version.
I'm rating Asana eight out of ten.