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reviewer2219163 - PeerSpot reviewer
User Happiness Manager at a tech vendor with 1,001-5,000 employees
Real User
Jun 28, 2023
The user interface has a lot of information and is difficult to understand, though the colors and widgets provided are beautiful
Pros and Cons
  • "The only thing I love about the product is that it is beautiful."
  • "The product must reduce the information on the interface."

What is our primary use case?

We use the solution for tasks and other things like getting requests resolved.

What is most valuable?

The only thing I love about the product is that it is beautiful. The application itself is fine. I love the widgets, colors and everything. The user interface is just fine.

What needs improvement?

The user interface is so busy. It took me quite some time to understand how to navigate my way around the product. The application itself is busy. There’s so much information on it. When we log in to Asana, we have so many icons, and it is difficult to understand how to find things. The user interface is not easily accessible. The product must reduce the information on the interface. The solution has more color and fewer applications.

For how long have I used the solution?

I have been using the solution for eight months.

Buyer's Guide
Asana
October 2026
Learn what your peers think about Asana. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,574 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the solution’s stability a five out of ten.

What do I think about the scalability of the solution?

I rate the product’s scalability a five out of ten.

How are customer service and support?

I had to contact support because the application is always busy. When we assign a request, it takes time to get feedback. It takes time even to get information about the request we raised because there are so many applications and so many icons we have to click.

How was the initial setup?

If customers buy the product for their company, they will need a lot of training to understand how it works. The product needs to improve this.

What other advice do I have?

I'm willing to work. However, if I don't get my requests, it means there's nothing I'm doing. The solution is suited for companies with less number of employees. For bigger companies that have around 50 employees, it won’t work because we will have to create many teams, and everything is on that interface. 

We will have to understand how to navigate. The product is suitable for someone who is used to applications and can easily understand how the features work. The product is difficult for customer support or salespeople who are not into programming. Overall, I rate the product a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Freelance writer
Real User
Mar 23, 2023
Simple to navigate, quick implementation, but steep learning curve
Pros and Cons
  • "The most valuable feature of Asana is the ease of navigation."
  • "The solution can be difficult for new users to use because of the interface."

What is our primary use case?

Asana is used as a work management platform.

What is most valuable?

The most valuable feature of Asana is the ease of navigation.

What needs improvement?

The solution can be difficult for new users to use because of the interface.

For how long have I used the solution?

I have been using Asana for approximately two weeks.

What do I think about the stability of the solution?

The solution has been stable in my usage.

I rate Asana an eight out of ten.

What do I think about the scalability of the solution?

Our clients using this solution are small businesses.

Which solution did I use previously and why did I switch?

I have not used another solution prior to Asana.

How was the initial setup?

The process was straightforward but it takes some time to get used to. If someone has used other project management software they could have some difficulty with Asana. 

The deployment is a quick process, approximately a few minutes.

I rate the initial setup of Asana a five out of ten.

What about the implementation team?

I did the deployment of the solution myself.

What other advice do I have?

I would recommend this solution to others.

I rate Asana a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
PeerSpot user
Buyer's Guide
Asana
October 2026
Learn what your peers think about Asana. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,574 professionals have used our research since 2012.
reviewer2000274 - PeerSpot reviewer
Software Engineer at CloudSense
User
Oct 24, 2022
Customizable with helpful support and simple management capabilities
Pros and Cons
  • "The general UI shows progress and data analytics for all projects in progress."
  • "All the features have the potential capabilities to perform their unique tasks, and we have been happy since we secured this software."
  • "Some updates are outdated, and their functionalities can affect the end outcomes."

What is our primary use case?

Asana has the most effective project and task management tools from my experience. 

It tracks every workflow to ensure there is a smooth implementation process. 

It gives my team the work plan at a suitable cost and time for managing various set projects. 

In addition, it allows my team to share documents with my colleagues and record video clips on any ongoing project. Asana has established the best working criteria that identify critical projects and tasks and give them first priority. 

Collaboration and joint project implementation enable each party to access the full documentation and provide unbiased opinions.

How has it helped my organization?

Project managers can easily manage projects from a unified system at reduced costs and time-saving. The general UI shows progress and data analytics for all projects in progress. It also displays task lists, and calendar views with the aim of simplifying the job of monitoring and assessment team. 

The platform has an automated database that saves customers' data with a tag of the assigned project to enhance faster follow-up. The addition of other related backup tools like screenshots and documents is easy. 

The Asana team is very innovative, and their updates have matched most of the work done on daily basis.

What is most valuable?

The subtasks section enables employees in the organization to break and classify tasks for faster implementation and access. 

We were able to customize the application interface and set the drop-down menu to accommodate tasks and projects. 

Date and time tools ensure that tasks are completed on the set period before deadlines. All the features have the potential capabilities to perform their unique tasks, and we have been happy since we secured this software. The proofreading system ensures that we submit projects that are free from errors and rich in planned text.

What needs improvement?

Some updates are outdated, and their functionalities can affect the end outcomes. When a task is deleted before submission, it is not easier to locate it. The software just requires regular updates, and everything will be okay. I did not experience many performance challenges as we are able to implement projects and submit them to our clients on time. 

It is simple and more flexible to work with it from anywhere and achieve the set targets. I appreciate the vendor team for coming up with the basic solutions for handling any given task and project using Asana.

For how long have I used the solution?

I've used the solution for two years.

What do I think about the stability of the solution?

There are few downtime cases.

What do I think about the scalability of the solution?

The performance has been outstanding.

How are customer service and support?

Customer support has been always available when we need them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used another project management software.

How was the initial setup?

The setup process is simple.

What about the implementation team?

The implementation took place through the vendor.

What was our ROI?

There has been positive ROI and increased business growth.

What's my experience with pricing, setup cost, and licensing?

It is easy to set up and acquire the application.

Which other solutions did I evaluate?

I evaluated Wrike, however, I decided to settle on Asana.

What other advice do I have?

The system is good and I have no complains.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nakul Kundaliya - PeerSpot reviewer
Technical Lead Developer at Mayora Infotech
Real User
Oct 8, 2022
Useful document tracking, reliable, and simple implmentation
Pros and Cons
  • "The most valuable feature of Asana is the tracking of comments and documents in one place."
  • "This solution has helped our company because we do not have to worry about losing our information."
  • "I rate the support from Asana a four out of five."

What is our primary use case?

I am using Asana for documents.

How has it helped my organization?

This solution has helped our company because we do not have to worry about losing our information.

What is most valuable?

The most valuable feature of Asana is the tracking of comments and documents in one place.

For how long have I used the solution?

I have been using Asana for approximately five years.

What do I think about the stability of the solution?

Asana is stable.

What do I think about the scalability of the solution?

The solution scales well.

Most of the people in my company are using this solution. We have plans to increase our usage in the future.

How are customer service and support?

I rate the support from Asana a four out of five.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not use another solution prior to Asana.

How was the initial setup?

The initial setup of Asana is straightforward.

What about the implementation team?

We did the implementation of the solution in-house.

What was our ROI?

I have received a return on investment from using Asana.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable.

I rate the price of Asana a four out of five.

What other advice do I have?

One person can manage the maintenance of this solution. This is a good solution, and I would recommend it.

I rate Asana a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1754811 - PeerSpot reviewer
Co-Founder at MyBenefits
Real User
Jan 8, 2022
Easy to use and set up but you need to have an action plan in order to really get its full benefits
Pros and Cons
  • "The solution appears to be quite stable."
  • "The ease at which to create new projects is great."
  • "You need to have an action plan, otherwise, it won't be as effective."

What is our primary use case?

We primarily use the product for managing our partner plans and partner deals.

What is most valuable?

The ease at which to create new projects is great. That's the main reason we use it.

It's a very straightforward setup.

The solution appears to be quite stable.

They offer a free version that we are able to use without cost.

What needs improvement?

Nothing is missing in terms of features at the moment.

You need to have a plan going in or it might be hard to use. You need to have an action plan, otherwise, it won't be as effective.

For how long have I used the solution?

I've been using the solution for a year and a half.

What do I think about the stability of the solution?

My impression is that the solution is stable. We haven't had problems with bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

We only deployed it to six people. In terms of its full scalability potential, I'm unsure. We've never really tried to expand it.

All of our users are in sales and marketing.

At this point in time, we have no plans for expanding usage.

How are customer service and support?

I haven't used technical support. I cannot speak to how helpful or responsive they are.

Which solution did I use previously and why did I switch?

We used Excel previously. We needed something that was easier for everybody to access and therefore we moved over to this.

How was the initial setup?

The initial setup is very straightforward and simple. It's not a complex process. 

Each project takes one to two hours to set up.

It's cloud-based. Once in a while, we'll have a new project and we'll go through the setup process for it. Being cloud-based also means there's no maintenance required. It's all very easy.

What about the implementation team?

We handle everything ourselves. We do not need the assistance of outside help.

What's my experience with pricing, setup cost, and licensing?

We use the free version of the solution at this time. We do not need to pay for it.

What other advice do I have?

I'm a customer and an end-user.

We are using the latest version of the solution.

I'd rate the solution at a seven out of ten. We're pretty happy with it overall.

I'd advise those considering Asana to go in with a plan. If you have a plan, it makes it easier to implement it. Don't just try and create it. Have a plan of what you want to organize, and it makes it very simple. As long as you've got a plan, it's an easy product to use.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Marketing Operations practice leader at Calibrate Legal, inc.
Real User
Oct 27, 2021
Reliable, simple to set up, and effective task management
Pros and Cons
  • "The ability to share projects and tasks among team members appears to be the most valuable feature."
  • "This solution is great, I have tried a few other work management and project management solutions and this one is the best for my requirements."
  • "For large teams, scalability should be improved."

What is our primary use case?

Our marketing team has four people who use it exclusively for marketing projects.

There is one super-user/administrator who is a marketing coordinator and is in charge of setting up projects and assigning tasks. The rest of us operate within the framework she has established.

What is most valuable?

The ability to share projects and tasks among team members appears to be the most valuable feature.

What needs improvement?

For large teams, scalability should be improved.

For how long have I used the solution?

I used it on a client engagement three years ago, and have recently adopted it for our internal project. I've been using it again for two months.

What do I think about the stability of the solution?

We haven't seen any issues with the stability of Asana. It has been working, and everything is fine.

What do I think about the scalability of the solution?

I am not sure about the scalability of Asana. 

If I were to scale it, I believe it is more of a team solution for a small team or an individual.

I don't see it as something that you would want to apply to a large team within an enterprise.

It appears to be best suited for a small or, medium-sized team.

Some organizations use it more widely, but I am not sure how that would work.

This solution is used by our marketing team.

How are customer service and support?

I have not contacted technical support. I haven't had to deal with them.

Which solution did I use previously and why did I switch?

This solution is great. I have tried a few other work management, and project management solutions and this one is the best for my requirements.

How was the initial setup?

The initial setup was completely straightforward, and simple. 

We had no trouble understanding the functionality or configuring it to meet our needs. It has been a very positive experience.

The deployment is extremely easy. We are releasing it to people as they come on board, and they are adapting to it very well.

What about the implementation team?

The administrator is in charge of deploying and maintaining the solution, as well as keeping it up to date.

What's my experience with pricing, setup cost, and licensing?

I wasn't involved in the acquisition. I am not aware of any pricing details.

What other advice do I have?

The key to successfully utilizing this project management tool is to be very clear about how it is set up, to have someone in charge of creating projects to avoid duplication and to have some ground rules around the configuration. Otherwise, it could inevitably turn into a bunch of individual task lists. There are many individual to-do list apps available, as such you don't need an app like this for that.

It all comes down to being very clear. This is a project collaboration app for teams, and for a team to collaborate on a project, there must be general agreement on what the project is, what the stages are, what the deliverables are, and so on.

I'm still exploring how to use it properly. I'm not the best person to inquire about new features, but it's very impressive, and I'm discovering a lot of great features and capabilities as I use it.

I would rate Asana a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer973497 - PeerSpot reviewer
Manager at a comms service provider with 1,001-5,000 employees
Real User
Feb 19, 2021
Easy to use and setup with great stability
Pros and Cons
  • "It's an easy way to communicate."
  • "It's a very useful tool because it's very easy to follow a path and its progress."
  • "There just needs to be a bit more direction on how to use it at the outset."

What is our primary use case?

I'm using it for communication with the company that we are reselling for. I'm not the owner of the products. Most of the questions that they're getting from our sales department they have to ask the vendor, so it's a nice way to communicate. It's a very good tool, very nice tool for delivering communications with the company.

What is most valuable?

It's a very useful tool because it's very easy to follow a path and its progress.

It's easy to open and close cases, and get answers. You can put a time limitation when the task must be done or when another person has to respond.

It's perfect because it's online and all the communications I see on most platforms, so it's very nice.

It's an easy way to communicate.

The solution offers fun easter eggs as you work through it.

The product remembers previously asked questions and can direct you back to them.

The solution overall is very easy to use.

It's better than email because email due to the fact that sometimes you can lose some email. This way everything is much more accessible and searchable.

What needs improvement?

You have to understand some basic functions on how to do tasks. For example, I didn't use any help file or helping tool to try to understand better what it could do. It took me, let's say a few trials to find how out how to import somebody on the Cloud. There just needs to be a bit more direction on how to use it at the outset.

For how long have I used the solution?

A few weeks ago I started to use the Asana project management tool.

What do I think about the stability of the solution?

The solution is quite a stable product. I haven't faced any issues so far. That said, it's new and I haven't explored everything.

What do I think about the scalability of the solution?

While I assume that the solution can scale well, I am only using it for limited purposes and therefore have never tested its capabilities.

We do plan to continue to use it so long as the company we are working with is using it.

How are customer service and technical support?

We've never had to reach out to technical support. If we have technical issues, we can just ask our company's IT department.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. This is the first product of this nature. What we used that was similar was previously provided by Office 365.

How was the initial setup?

The setup is not complex. It's pretty straightforward. You can also install it on multiple devices. I installed it on my mobile device, and so I'm getting notifications also on the mobile device but mainly I'm using this where we have the Explorer, the web browser.

The installation did not require too many questions. Sometimes though, the system, for the application to sync with the web, takes a moment. However, it's minimal. The installation process was a matter of moments.

What's my experience with pricing, setup cost, and licensing?

We have a free Asana license that covers my work. We don't have any costs associated with it.

What other advice do I have?

The solution is actually something that was recommended by one of our partners. I don't see many of these kinds of OEM products. 

I'm using the web application. I'm assuming that it is the latest version. 

I didn't upgrade it to the business as I didn't buy the business license.

I would recommend the solution. I'd rate it ten out of ten. I've never used anything quite like it.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Customer Relationship Manager Coordinator at Yamaha Motor
Real User
May 20, 2020
A user can create custom templates with any project, but the templates should allow for a default assignee
Pros and Cons
  • "Asana has helped me (as an individual contributor) organize my daily work and given me a way to plan for longer term objectives."
  • "A user should be able to identify an assignee for specific tasks or task types while applying the template, or at a minimum, allow for a default assignee. As it is, the template gets created with the just task dates driven by the project start and end dates inputted by the user. In my current situation, I'm assigning myself to many tasks, so I have to do that manually every time. Even if I eventually start adding other people to assign tasks, there won't be more than a handful to do. However, those few people will have multiple tasks. It would be nice to be able to select those individuals during the setup rather than having to do so manually once the project has been created."
  • "A user should be able to identify an assignee for specific tasks or task types while applying the template, or at a minimum, allow for a default assignee."

What is our primary use case?

I work on a marketing team in a position that was created to implement a CRM Communication Program for existing customers. Because this was a new position and I was new to the company, I was tasked with collaborating with several people across multiple teams. In my experience, it's very difficult to get work done effectively without some kind of project or task management tool. After trying out various online solutions, I learned that one of our divisions was already using Asana so I figured I would give it a try.

How has it helped my organization?

Asana has helped me (as an individual contributor) organize my daily work and given me a way to plan for longer term objectives. I initially started using Asana just to manage day-to-day tasks, but as I became more comfortable with the software, I also began to use it as a way to capture campaign ideas so I could eventually convert them to projects and track them. I also started to use the Portfolios feature as a way to report high level statuses of all my work to my manager. Having a portfolio for him serves as an executive dashboard.

What is most valuable?

In addition to the Portfolios feature benefits, I find the ability to create custom project templates very useful. Creating projects can be time consuming, especially if they are complex (e.g., many tasks, multiple dependencies, multiple sections, etc.). Even copying a project to reuse it (which is common in a lot of other solutions) can create more work by duplicating unnecessary information. Instead, Asana allows a user to use any project as a template that can be selected when creating a new project. So, I have created base projects for various types of projects with only the tasks that would be completed and then use those as templates.

What needs improvement?

While having custom templates is a big benefit, I see a lot of opportunities for improvement in Asana's execution of the concept. A user should be able to identify an assignee for specific tasks or task types while applying the template, or at a minimum, allow for a default assignee. As it is, the template gets created with the just task dates driven by the project start and end dates inputted by the user. In my current situation, I'm assigning myself to many tasks, so I have to do that manually every time. Even if I eventually start adding other people to assign tasks, there won't be more than a handful to do. However, those few people will have multiple tasks. It would be nice to be able to select those individuals during the setup rather than having to do so manually once the project has been created.

For how long have I used the solution?

Nine months.

What do I think about the stability of the solution?

I have not experienced any issues with stability.

What do I think about the scalability of the solution?

It is very scalable.

How are customer service and technical support?

I have not had any interaction with a support team as of yet.

Which solution did I use previously and why did I switch?

I previously used Jira at a different company to manage a different kind of team.

How was the initial setup?

We're not using any custom features that would require setup from the vendor.

What about the implementation team?

Use of vendor services was not required.

What was our ROI?

I have not calculated an ROI tied to using this software.

What's my experience with pricing, setup cost, and licensing?

Asana has two different types of structures: company vs workspace. Company is really best if all the users you plan to assign work to are all internal (have the same corporate domain in their user ID email address). Once one person signs up (even for a free account) with a corporate email address, Asana will automatically relate that person to that company, if it already exists. If you plan to use it for external collaboration as well as internal, then creating a workspace is a better approach.

Which other solutions did I evaluate?

Before deciding on Asana, I tried Trello, monday.com, and ClickUp.

What other advice do I have?

It would be nice in the future to add the ability to customize the colors of the interface and add company branding.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Analyst at 1980
Real User
Top 20Leaderboard
Dec 16, 2019
Promotes collaboration, improves efficiency, and helps to make tedious tasks more fun
Pros and Cons
  • "By using this software, I have adaptability in my work, and it can improve the production of our company."
  • "Asana is an incredible help as it gives me the option to customize and compose each of my companies, and it lets me do it most efficiently."
  • "The inbox feature can be a little overwhelming if you are working with Asana just from its project boards and only checking it periodically."

What is our primary use case?

Asana offers better communication within groups. I can create tasks and sub-tasks. Asana also gives me the option to delegate the tasks to my team, and it has helped us increase the productivity of our teams. My teams will get a notification on who is taking care of the tasks, and I can keep track of the tasks that are already finished. A level of urgency can be placed on each task so that my team can work faster, and they can work efficiently. 

How has it helped my organization?

Asana is an incredible help as it gives me the option to customize and compose each of my companies, and it lets me do it most efficiently. I immediately see amazing results in my tasks since the product’s framework has allowed combination and correspondence. This software can generate more efficient teamwork in my team. 

What is most valuable?

This product is versatile for an organization. It has elements that can be useful for my team and me, as it has capabilities that will suit our needs.

By using this software, I have adaptability in my work, and it can improve the production of our company.

The software also promotes a healthy back office management system that will benefit everyone in the company.

Marking projects/events complete as they happen is valuable. The fun animation makes every completed task feel like a win, and it makes using the tool more fun. Very helpful when doing something that is normally tedious.

With regard to project management, the ability for us to track our projects all in one place is very helpful. Transparency makes it easy for everyone to be on the same page.

What needs improvement?

  • The inbox feature can be a little overwhelming if you are working with Asana just from its project boards and only checking it periodically. It would be great if it auto-cleared once a project/task is marked complete.
  • Email notifications can get excessive. You have complete control over them but initially, they can be annoying until you set the frequency you want them. It would be better if this was set during the sign-up process.
  • Notes, discussions, and attachments in subtasks sometimes go unnoticed if working from the main project board.

For how long have I used the solution?

I have been using Asana for more than one year.

Which solution did I use previously and why did I switch?

I did not use another solution prior to this one.

How was the initial setup?

The initial setup of Asana is quite simple.

What about the implementation team?

We deployed using our internal team.

What was our ROI?

  • More work gets done by keeping everyone on task and giving management visibility on progress.
  • Asana makes it simple to get people organized and on task for projects.
  • Fewer meetings are required using Asana saving both time and money for the company.

What's my experience with pricing, setup cost, and licensing?

The price of this solution makes it quite accessible, and the plans fit my budget.

Which other solutions did I evaluate?

No other options were evaluated before choosing Asana.

What other advice do I have?

If you are working with a cross-functional team with multiple projects on the go regularly, Asana is a lifesaver. Everything can be shared in one place. Delegation is a breeze. Communication happens in real-time. 

This product is well suited for teams where different folks are collaborating on assignments and there needs to be a clear outline as to who is working on what. It helps set very transparent expectations for progress and follow up. It may not be necessary for non-collaborative environments.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
Sep 21, 2019
Past and present project notifications help keep everything on track
Pros and Cons
  • "I love the way it monitors all of the current and past projects, and it sends notifications to keep everything on the track."
  • "While it was difficult to use in the beginning, it is now working great and giving wonderful results."
  • "This solution has a learning curve, where it is initially difficult to use."

What is our primary use case?

We are using this solution for project management and it is working great.

How has it helped my organization?

Asana has efficient and powerful features. I really like the way it works, keeping all of our projects on track. 

It is a well-suited platform for our organization that is providing effective services.

What is most valuable?

I love the way it monitors all of the current and past projects, and it sends notifications to keep everything on the track.

What needs improvement?

This solution has a learning curve, where it is initially difficult to use.

What other advice do I have?

This is an effective project management tool.

While it was difficult to use in the beginning, it is now working great and giving wonderful results.

It is really an amazing product and I have nothing bad to say about this tool.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Asana Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2026
Buyer's Guide
Download our free Asana Report and get advice and tips from experienced pros sharing their opinions.