No more typing reviews! Try our Samantha, our new voice AI agent.
Project Manager at Taco Cabana, Inc.
Real User
Top 20
Jul 28, 2025
User-friendly interface and effective team collaboration elevate project visibility
Pros and Cons
  • "It's very easy to use for everyone in the team, and they have a good tool for the portfolio aspect because we have projects in different areas."
  • "The capacity planning in Asana is working pretty decently, but there are some opportunities there for sorting, such as determining which project has the highest resources, as their sorting doesn't work that effectively."

What is our primary use case?

I work in restaurant technology with Asana.

What is most valuable?

I think it's very user-friendly on their Kanban boards for Asana. It's very easy to use for everyone in the team. They have a good tool for the portfolio aspect because we have projects in different areas. Their new capacity planning is also useful for us to see where we are overloaded and how we can shuffle resources around. The fact that the Kanban is so easy to use and the portfolio functions are particularly valuable.

We have benefited from Asana's visual interface components such as Kanban boards. I did not use their Gantt chart, but they have good features and there is substantial visibility among team members because they can see who's working on what. It's easy to use and very friendly.

Asana takes one of the highest priorities for us for reviews.

Asana gives visibility to upper management with the workload and all the other projects that are going on at this point in the company.

What needs improvement?

The capacity planning in Asana is working pretty decently, but there are some opportunities there for sorting, such as determining which project has the highest resources, as their sorting doesn't work that effectively. The capacity planning sorting and visual aspects could be improved.

For how long have I used the solution?

We started using Asana approximately two to three years ago.

Buyer's Guide
Asana
September 2026
Learn what your peers think about Asana. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,683 professionals have used our research since 2012.

How are customer service and support?

I'm in touch with Asana's sales account manager only. I learned it on my own. Their website has many areas of training, so it's very comprehensive. If you have any questions, you can use the search function and receive many good answers.

I would rate eight to nine for my experience with either the sales representative or the online support.

How was the initial setup?

The initial setup with Asana was not straightforward because you had to think of where you want to go. It's somewhat tedious because you have to add it project by project, but it's part of building a portfolio. While it was more challenging in the beginning, for an end user, it was not that complicated.

Which other solutions did I evaluate?

There are main differences between Planview and Asana in my opinion, with Planview being much stricter. There are too many controls on it. Planview has more reporting capabilities and is more detailed. However, for what we need right now in our organization, Asana works pretty well.

What other advice do I have?

It would be acceptable if my real name was used with this review.

It can be public for my company name.

On a scale of 1-10, I rate Asana an 8.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Yasser_Anter - PeerSpot reviewer
Independent Business Consultant at Freelance
Real User
Top 5Leaderboard
Nov 17, 2024
Integrates team collaboration but lacks automated data entry and advanced vendor integration
Pros and Cons
  • "I find the interface of Asana easy to interact with."
  • "There is room for improvement in integrating Asana with different technology vendors."

What is our primary use case?

My primary use case for Asana is project management. Asana allows me to invite team members to the same project, including external members, to follow up and contribute or observe.

How has it helped my organization?

Asana provides a stable environment, which is one of its pros.

What is most valuable?

I find the interface of Asana easy to interact with. It has a desktop client, which is a feature I hoped Microsoft would have, allowing interaction over the web interface.

What needs improvement?

There is room for improvement in integrating Asana with different technology vendors. The reporting and exportation of project results need enhancement. The interface has drawbacks, such as the requirement of manual input of personal data into project forms. Overall, the application form should automatically populate user data like email address and phone number.

For how long have I used the solution?

I have used Asana for less than a year. I started using it this year.

What do I think about the stability of the solution?

I have not faced any stability issues since I started using Asana. I never encountered any glitches.

What do I think about the scalability of the solution?

There are no limitations on the number of projects or the data entry. The limitation only applies to the number of users based on purchased licenses.

How are customer service and support?

The Asana team interacts frequently with the PMO office to help with modification required or challenges faced.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of the desktop client was easy to install and use.

What about the implementation team?

I installed the desktop client of Asana myself. I wasn't part of the IT team and thus not responsible for the integration. I am just a user of the platform.

What's my experience with pricing, setup cost, and licensing?

Asana is overpriced based on its offering. On a personal level, I would not recommend it to myself. Due to its cost, I wouldn't select Asana if I were to buy a single license for managing my projects.

Which other solutions did I evaluate?

I have no information or interaction with other solutions. Compared to Asana, Microsoft might have a better chance of utilizing and integrating AI.

What other advice do I have?

Compared to Asana, Microsoft might have a better chance of utilizing and integrating AI for improved functionality.

I'd rate the solution found out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Asana
September 2026
Learn what your peers think about Asana. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,683 professionals have used our research since 2012.
Aman Aneja - PeerSpot reviewer
Director of Analytics at a financial services firm with 1-10 employees
Real User
Feb 29, 2024
Has a good user interface and can be used for project management and teamwork
Pros and Cons
  • "The solution's user interface is very good."
  • "More features can be added."

What is our primary use case?

I use Asana mainly for project management and teamwork.

What is most valuable?

The solution's user interface is very good. The solution's alerts and notifications also help a lot. The additional feature of integrations with other tools is also very useful.

What needs improvement?

More features can be added.

For how long have I used the solution?

I have been using Asana for almost six years.

What do I think about the stability of the solution?

Asana is a completely stable solution, and I haven't had any issues with the solution's stability.

What do I think about the scalability of the solution?

Asana is a scalable solution. We have been expanding and adding many team members and haven't faced any challenges with the solution's scalability. Less than 100 people are currently using Asana in our organization, but we're planning to increase the usage soon.

How was the initial setup?

The solution's initial setup is very, very simple. I am also working as an admin for Asana for my team. The solution's implementation involves a couple of clicks, and you are onboarded.

What about the implementation team?

We implemented Asana through an in-house team. The solution's deployment was very simple and didn't take more than a few weeks.

What other advice do I have?

The solution's notifications and integration supports remote collaboration by updating the team on how the project is moving ahead. You can integrate Asana with Microsoft Teams. You can set up the alerts, which is very beneficial for getting updates.

Project management covers the whole delegation and accountability portion of Asana. It tells us when a particular subpart of the project was assigned to a person and when it was moved to the next phase. We are working with the software version of Asana.

The solution's delegation and tracking features are very beneficial, considering that we work in a hybrid model. Sometimes we are in the office, and sometimes we are not. It helps a lot when you don't have to chase people, and you can directly refer to Asana's board and understand what's going on. Asana has completely adapted to the evolving needs of our projects over time.

Our focus while implementing the solution was mainly to cover the project management of our teams by ensuring the stages and required alerts. We ensured that the dashboards were up to mark during our planning conversations. These things were considered while doing the implementation.

I would recommend Asana to other users based on their use cases. Users looking for a project management and collaboration tool should choose Asana.

Overall, I rate Asana a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Petros Panagiotidis - PeerSpot reviewer
Data & Process Analyst at Pnbmetlife India Insurance Ltd
Real User
Top 20
Nov 26, 2024
Insightful dashboards streamline task management and collaboration
Pros and Cons
  • "The dashboards are really insightful and easy to use."
  • "The main dashboard, where there is a list, needs improvement."

What is our primary use case?

I use Asana to create portfolios, tasks, and subtasks and collaborate with others. It is integrated into my daily workflow, where when a new task is assigned to a project, we note it, set up starting and due dates and completion dates, and assess complexity and workload indicators.

What is most valuable?

The dashboard is the most valuable feature because other features are more or less common with similar platforms. The dashboards are really insightful and easy to use.

What needs improvement?

The main dashboard, where there is a list, needs improvement. It should have some memory because if you navigate back and forth, it does not show your last position. It should remember where you were, so it returns you to the same part of the list, instead of the first item, to avoid losing flow.

For how long have I used the solution?

I have been working with Asana for about six months.

How was the initial setup?

During the initial setup, I found it was close to easy, rating it a nine out of ten.

What other advice do I have?

I would rate Asana eight out of ten overall.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Taha Khaleel - PeerSpot reviewer
Chief Operations Officer at PRO-VISION
Real User
Sep 8, 2023
A stable and easy-to-use solution that has all the functions you need for project management
Pros and Cons
  • "Asana is a very simple interface for project managers to figure out, providing all the functions they need."
  • "It would be great if Asana could create a library for each project within the interface."

What is our primary use case?

Asana is a tool that helps project managers do their tasks, follow up on them, and track the processes. They can also have feedback on the performance of those tasks. Asana helps project managers to plan for risk management.

What is most valuable?

Asana is a very simple interface for project managers to figure out, providing all the functions they need. Asana is one interface that contains multiple functions such as object key results (OKRs), time plans, metrics, and risk management. All these functions can help you to easily implement your project from the initiation to the evaluation stage.

When you have access to Asana as a project manager, you will find everything you want inside it. In some cases, if we use alternatives, we have to jump from one program to another and some apps to complete everything. However, Asana is an interface that includes everything you want.

What needs improvement?

It would be great if Asana could create a library for each project within the interface. For example, if you are working on ten projects and need to make daily changes to all of them, having a separate library for each project would be helpful.

What do I think about the stability of the solution?

Asana is a pretty stable solution.

What do I think about the scalability of the solution?

Asana is a scalable solution. When it comes to project management, scalability is limited to the function you do. If we go to time planning, you can do the time planning for a one-year project or one hundred. It's the same. The solution's scalability is very high.

Currently, I am using Asana in our organization.

Which solution did I use previously and why did I switch?

I’ve previously used MS Project and Oracle Primavera. Primavera is very difficult to adopt and use. MS Project is used for simple projects, providing only a chart and time planning. However, plenty of functions and apps you need for project management are missing in MS Project. You can run simple projects using MS Project, but it cannot help with complex projects.

How was the initial setup?

You don't need to set up Asana because it's cloud-based, and you can work online.

What's my experience with pricing, setup cost, and licensing?

Currently, I'm using Asana for free. The solution's free version can be used for basic functions. When my colleagues start using it, I will contact Asana and find the most efficient plan for us.

What other advice do I have?

Since Asana is a cloud system, we always use the latest version of the solution.

Users can go ahead with Asana because it's easy. It's a stable and scalable solution that has all the functions you need for your project management. The solution can save your progress when you are offline so that you can find everything when you're back. This feature can be helpful when you have internet issues.

Overall, I rate Asana a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Francois Provencher - PeerSpot reviewer
Expert Consultant, Strategy and Innovation at Innovitech
Consultant
Jul 28, 2023
A tool requiring an easy setup phase that can help manage software development
Pros and Cons
  • "The initial setup was straightforward."
  • "The calendar view in Asana has shortcomings and can be improved."

What is our primary use case?

I use Asana for advanced use cases, including managing software development and other projects.

How has it helped my organization?

With one particular project, we manage the development activities with around twenty people on the project team and about five hundred tasks, for which Asana helps to manage our sprint planning.

What is most valuable?

The most valuable features of the solution are the different views, including the list view, table view, dashboard, and the ability to add fields or customize by adding some specific fields for a project.

What needs improvement?

The calendar view in Asana has shortcomings and can be improved. The other element is the ability to natively be able to add additional connectors to better manage the planned time versus the actual time for each task.

The timesheet aspect is an additional feature I like to see in Asana since we now use another application called Toggl for managing our time cards. It would be better if we could do what we do in Toggl directly in Asana since it would be easy to plan activities.

For how long have I used the solution?

I have been using Asana for a year and a half. I use the solution's latest version.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a seven out of ten.

How was the initial setup?

The initial setup was straightforward.

The solution is deployed on the cloud.

What was our ROI?

I have not specifically seen any ROI using the product. We use it as a part of different tools, so it is like looking at the ROI for an email, which is a part of the tools we need.

What other advice do I have?

To those planning to use Asana, I would say there are many similar applications. It can be hard to choose from applications like monday.com, Asana, ClickUp, and others since they are all good for collaborative project management for smaller projects, which have not quite reached the level in terms of capabilities to manage very large projects. I have managed projects ranging from 25 million USD to 50 million USD, and I feel Asana cannot operate at that level.

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Sales Specialist at Brown-Forman
Real User
Jul 20, 2023
Easy to use, good UI, and helpful for team collaboration
Pros and Cons
  • "It’s a great way to communicate plans and progress across the business and is flexible about how much detail I include and how I present it."
  • "Some customizations and functions are still not available, however, so far, they haven't been a deal killer."

What is our primary use case?

My team was seeking for a tool to provide direction, so I tried out a few. 

Although there is a learning curve with every program, Asana stands out for having an easy-to-use UI. The templates are also excellent for getting us started, and Asana's extensive customization capabilities are a significant benefit. There are so many wonderful features to discover, and as my use case grows, I look forward to implementing new features. 

Teams may cooperate and produce solid projects of all types using Asana.

How has it helped my organization?

The product's flexibility is its strongest feature; we can utilize it however we like to finish the project. 

What is most valuable?

It’s a great way to communicate plans and progress across the business and is flexible about how much detail I include and how I present it. I especially like the way I can share different perspectives with different people and the flexibility in how I present information. 

My team especially loves the Priority Poker feature: making prioritizing cooperation fun and easy, and helping me stick to my strategy and goals. I can modify it to fit my team’s needs and easily extend my process at anytime easily.

What needs improvement?

Some customizations and functions are still not available, however, so far, they haven't been a deal killer. Asana appears to be open to suggestions, and as they are continually making improvements, these might be implemented in the future. 

It takes some time to get used to and is initially difficult to navigate Asana. It gets much better as you get to know about Asana. Since you can’t set up an advanced search to distinguish between tasks, folders, and projects, I also have trouble with the search feature.

For how long have I used the solution?

I've used the solution for two plus years.

What's my experience with pricing, setup cost, and licensing?

I adore how Asana allows us to be consistent and open with our staff. To keep track of all of our jobs, we used too many spreadsheets and manila folders, which frequently went missing and required workers to search the office for lost files. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Solène Verhaeghe - PeerSpot reviewer
Consultant at Quotid-up
Consultant
Mar 25, 2023
Extremely stable, user-friendly, and easy to navigate
Pros and Cons
  • "My task box displays all of our tasks, organized by day, helping us to focus on what needs to be done each day."
  • "The documentation for integration could be improved. We require more information to facilitate the integrations."

What is our primary use case?

As a consultant, I use Asana to ensure that I organize all my clients and the tasks I have to do for them. I have around ten different projects every week, so Asana is essential to help me manage everything. Additionally, I help companies implement Asana and many of them are agents who need a tool to organize their projects with their clients.

Asana is accessed through a website.

How has it helped my organization?

The main challenge for me or my client is to prioritize all the tasks. Asana can help us set deadlines, establish good practices in our industry, and manage the workflow. If we have ten people, we can check who is busy and who is free to assign work. We can also use Asana to set different business goals and link to our projects.

What is most valuable?

My task box displays all of our tasks, organized by day, helping us to focus on what needs to be done each day.

What needs improvement?

The documentation for integration could be improved. We require more information to facilitate the integrations.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

I give the stability a ten out of ten. Asana is super stable and reliable.

What do I think about the scalability of the solution?

The solution is scalable. The only delay is when a new person is added to Asana they must be invited to all the different areas and that takes some time.

I give the scalability an eight out of ten.

How are customer service and support?

The technical support is not very reactive and can take around four days to get a response but they do always resolve our issues.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I use Asana and Monday.com. Monday.com is more flexible and we can easily automate and integrate. Asana is more stable, user-friendly, and easier to navigate.

How was the initial setup?

I give the initial setup an eight out of ten. The solution is highly adaptable for integration. The full deployment for a small company takes two months.

Before deploying, we consult with our clients to understand their requirements. We typically begin the project on-site and review each step with the client via phone. Once we have established the processes and workflow, we can set up Asana and ensure that everything is functioning correctly. The final step is to train the rest of the organization on how to use Asana. We typically use three to four people for deployments.

What about the implementation team?

We implement the solution on-premises for our clients.

What was our ROI?

Asana is worth the money because it will save us time by making information easily accessible. I think with a conservative estimate, everyone can save two hours per week, but the reality is likely closer to four hours per week. This extra time can be used to work on more client projects and produce more, resulting in more money earned.

What's my experience with pricing, setup cost, and licensing?

Compared to other solutions on the market, Asana is a bit expensive. The cost is $25 US per unit per month.

There will be no additional cost for standard use. However, due to the limited number of integrations available, we may incur additional costs to ensure that we can integrate other tools with Asana.

What other advice do I have?

I give the solution a ten out of ten.

When an organization is using Asana in its enterprise or team, many people will be using the solution. It is important that they collaborate and work together to ensure the goal of the solution is achieved, which is to improve collaboration. If only a few people are involved in the setup process, it is likely that the other people will use Asana differently, resulting in a chaotic and worse situation than before. Therefore, it is advised that the team work together to decide how they want to use the solution.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
ShamikaSatterthwaite - PeerSpot reviewer
Project Manager at Queens University of Charlottwe
Real User
Mar 21, 2023
Beneficial single dashboard, seamless navigation, and helpful responsive support
Pros and Cons
  • "Asana's most valuable aspect is its ability to consolidate all tasks and projects onto a single board, allowing for seamless navigation through timelines from start to finish. Additionally, it enables the inclusion of key stakeholders and provides a private communication channel for discreet discussions. The organizational component of Asana is particularly beneficial, including its coding features."
  • "It would be beneficial if Asana had a predecessor feature that automatically adjusts all subsequent dates when changes are made to a timeline. For example, if I assign a designer four hours for one task and two days for another, and the completion of a task takes longer than anticipated, it would be convenient if updating one date could prompt the adjustment of all other relevant dates. Essentially, this feature would streamline the process and eliminate the need for manual adjustments."

What is our primary use case?

We utilize Asana as a tool for our project managers, enabling them to create intake forms, develop timelines, and monitor progress. Additionally, we can easily share files by integrating with platforms such as Dropbox, Microsoft, and Outlook. We have various options to connect our internal system which this system facilitated communication between both platforms.

What is most valuable?

Asana's most valuable aspect is its ability to consolidate all tasks and projects onto a single board, allowing for seamless navigation through timelines from start to finish. Additionally, it enables the inclusion of key stakeholders and provides a private communication channel for discreet discussions. The organizational component of Asana is particularly beneficial, including its coding features.

What needs improvement?

It would be beneficial if Asana had a predecessor feature that automatically adjusts all subsequent dates when changes are made to a timeline. For example, if I assign a designer four hours for one task and two days for another, and the completion of a task takes longer than anticipated, it would be convenient if updating one date could prompt the adjustment of all other relevant dates. Essentially, this feature would streamline the process and eliminate the need for manual adjustments.

For how long have I used the solution?

I have been using Asana for approximately five years.

What do I think about the scalability of the solution?

Asana's solution is scalable and user-friendly, especially for key individuals who will be working on the platform frequently, such as designers and web developers. Once shown how to use Asana, it becomes straightforward to manage tasks and collaborate with others. Essentially, Asana's ease of use lies in the ability to explain and demonstrate its features effectively.

How are customer service and support?

I have used the support from the vendor through email. I have had all my questions or issues addressed well. 

I rate the support Asana an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup process for Asana varies depending on the client or company using it. For instance, with an ad agency, the setup may take around five hours as it requires thoughtful consideration of site mapping before determining how to utilize the platform effectively. Conversely, for individual entrepreneurs, the setup process should be straightforward as they are solely responsible for managing their own projects and can easily adapt to the platform.

Within one week the solution can be up and running. However, it takes three months to have the required people trained and for the solution to be operating well.

Previously, the deployment of Asana involved the director and IT personnel. The initial step was to identify the administrators who would have access to the account, followed by key stakeholders, such as IT and business management who set up the necessary configurations. Next, the project manager would begin adding tasks to ensure deadlines were met, and contractors were included as needed. The account management team was responsible for handling the accounts of the main individuals involved in the project.

What other advice do I have?

Conducting a few workshops on how to use Asana can be beneficial in helping individuals understand its functionality. Once the framework is established, the process becomes more manageable, and it's easier to identify and address any bottlenecks or issues that may arise. Overall, once the system is set up and tested, using Asana should be seamless without any significant hurdles.

I rate Asana an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ian Herzing - PeerSpot reviewer
Resource Manager at a non-tech company with 11-50 employees
Real User
May 21, 2022
Stands out with portfolios, easy setup, and real-time information, but needs big improvement when it comes to workflows, automation, and dashboards
Pros and Cons
  • "I really enjoy the portfolios in Asana. One of the ways Asana stands out to me is with portfolios. You can have all your different projects, and you can have those assigned to different teams. If you want to customize a grouping of projects, you can use portfolios. For instance, one of the things that we do is we can assign a portfolio to a specific strategic objective we have, and we can put all those projects that are related to that strategic objective in that portfolio. We then know exactly what people are working on to help us achieve our goals. So, I really like portfolios."
  • "Their workflows and automation could use a big improvement. I don't even know if they have anything in that regard right now. I would really love to see a way where you can send custom alerts based on a task's completion or status change or an approval coming through. I would love to see a way to get some low-code functionality into Asana because right now, that is a big miss."
  • "If you're a traditional project manager and you're PMP certified and you understand project management, you're going to be very frustrated with Asana's dashboards because they do not speak the language of project management."

What is our primary use case?

Asana is mainly used for our marketing teams. Anytime a client has a campaign that they want to get out there, whether it's on Facebook, Instagram, or any sort of integrated marketing campaign, we build out a project for it in Asana, and we manage all the logistics of it. Discovery, design, development, and deployment are the main phases that we use to manage projects in Asana.

In terms of its version, we are using the business tier.

What is most valuable?

I really enjoy the portfolios in Asana. One of the ways Asana stands out to me is with portfolios. You can have all your different projects, and you can have those assigned to different teams. If you want to customize a grouping of projects, you can use portfolios. For instance, one of the things that we do is we can assign a portfolio to a specific strategic objective we have, and we can put all those projects that are related to that strategic objective in that portfolio. We then know exactly what people are working on to help us achieve our goals. So, I really like portfolios.

Another piece that I like is the proofing. I like how you can just click on the image in Asana and attach comments to it, and it'll turn into a task. It just makes the proofing process really intuitive, as opposed to using something like Adobe Acrobat or something like that.

One of Asana's differentiators is how easy it is to set up. Another area where Asana is strong is that the information is near real-time, and you don't have to save anything in order for the information to show up. All the information is pretty much real-time. So, if I add a task to somebody's task list, it's going to show up immediately, and they're going to see it. They're going to get a notification about it. 

What needs improvement?

Their workflows and automation could use a big improvement. I don't even know if they have anything in that regard right now. I would really love to see a way where you can send custom alerts based on a task's completion or status change or an approval coming through. I would love to see a way to get some low-code functionality into Asana because right now, that is a big miss.

On top of that, their dashboards are incredibly lacking. The way the widgets connect to the projects, they don't pull the data in the way that I really want them to. When I build a dashboard in Asana versus Smartsheet, I can't pull in data via a custom text field in Asana, but in Smartsheet, I can. That's a huge advantage because sometimes, you just want to report on really niche tasks or a launch date in a specific project or a collection of projects, and Smartsheet's dashboard features will let you do that, but Asana won't. So, their dashboards are lacking, and the workflows are pretty below where the market is right now. 

I would love to see a complete revamp of how they do dashboards right now. Dashboards are really poor. They don't display information well, and they don't look good. They don't pull in data in an advanced search kind of way. They are very simplistic. If you're a traditional project manager and you're PMP certified and you understand project management, you're going to be very frustrated with Asana's dashboards because they do not speak the language of project management. That's because of the way they are set up. So, I would like to see that completely revamped. It's just not an industry standard.

For how long have I used the solution?

I've been using Asana for four years.

What do I think about the stability of the solution?

I've had it go down more than Smartsheet, which is one of the two tools that we've used. I've had it go down twice over the past two years. It is not too bad, but it is definitely something to consider.

Asana does have a website called Asana Status where you can check the stability of the site. They let you know if they're experiencing any issues. You can get real-time updates on anything that's going on with the site. 

What do I think about the scalability of the solution?

We have 60 or 65 licenses. Its scalability is pricey. It is easy to add users. It is quite simple and not complicated, but it is pricey. We're on the business tier, which is $25 a month. Anytime you want to add users to the system, it's going to cost you money if you want to assign them tasks and you want them to be able to operate, comment, and complete things in your system. This is something to definitely consider if you're a lean or a startup organization, and you're trying to be cost-effective. There is just no simple sharing. Smartsheet is very simple with its sharing, whereas, with Asana, you need a license. You also can't just add one user to the system; you have to add a bucket of five. It's definitely worth considering.

How are customer service and support?

We didn't use their technical support, but we did use our customer success manager. Asana's support isn't as robust as other tools or other communities. If I Google a question in regards to Smartsheet, there is a community post about it. Somebody most likely would have answered the question before, whereas Asana just doesn't have the same kind of community. When I do search for a question, normally, the person who responds to the question on the forum is like a sales rep who says, "Hey, thanks for your question. We don't have this feature yet. Please submit a request," which doesn't really help me out.

Which solution did I use previously and why did I switch?

We had spreadsheets. When you go from Excel or a spreadsheet, anything looks appetizing. All the tools look great because everything is there on the spreadsheet. 

The reason why we went for it originally was just that it does task management really well. It's simple. It does task management. It keeps your projects organized in a much cleaner fashion than a spreadsheet. It wasn't hard to stand up. So, the ease of use and the fact that it kept us organized at the time was exactly what we needed.

We saw us using Asana, and we knew it was a big market player. We needed something, and at the time, we probably had 20 to 30 people. We might have had just 15 people at the time, and we thought that it is not going to cost us that much. So, we purchased it, but as we scaled, we realized that we needed more complex visualizations for dashboards and reporting in our projects. We realized that Asana wasn't perfect, but we were too deep to make a switch because the switching cost was too high. 

How was the initial setup?

This is probably where Asana has its biggest differentiator. It's probably the easiest to set up of all the project management tools that I've used. The draw to it is that people get on a demo with Asana and they find it very easy to use. It's just tasks and assigning people's names to those tasks. If you're an organization that wasn't organized before, you're managing stuff out of spreadsheets and you bump into Asana, you're going to see a big benefit to it. 

There are no issues with setting your projects up and getting them in front of people right away. That's another positive feature of Asana.

What was our ROI?

We likely have seen an ROI in the aggregate, but if we evaluate it in the past three or six months, we haven't got an ROI. We rely on reporting outside of the tool that could be done inside the tool, which adds on a bit of administrative bulk that we don't need. It's also because we're more of a mature organization, and we know exactly what we require out of our project data that we didn't know before. So, in the short term, return on investment hasn't been there. When we were starting out or were a startup, getting out of that startup mentality was a huge return on investment, but nowadays, that might not be the case.

What's my experience with pricing, setup cost, and licensing?

We're on the business tier, which is $25 a month if you're on an annual contract. It's $31 if you're on a month-to-month contract.

In my experience, there are no hidden costs with Asana. I know Smartsheet has these add-ons that you can buy, which is an additional cost, but Asana doesn't have any add-ons that I know of. 

When you're trying to scale the product and want to add users, you have to do it in buckets of five. This is also something to consider. You can't just add one user to the system; you have to add buckets of five. At least from my knowledge and the annual contract that we have, you had buckets of five, and from there, you got to use them. So, it's definitely worth considering.

Asana might have a minimum on some of these tiers for licenses. You probably have to have 15 people at least to get the business tier. On their premium care, you could probably just get three people, but that's a nuance. I really don't remember too well.

What other advice do I have?

If you wanted to use it for the first time, my suggestion would be to consider the kind of projects you are managing. If you are managing marketing projects or events, or you are just trying to coordinate projects that have a quick turnover, and not very long life cycles, then you can evaluate Asana and get a trial going. It'll be good for you. However, if you're managing IT projects or projects with very long life cycles, such as construction or engineering-type projects, Asana definitely isn't a choice for you. Therefore, first and foremost, consider what your projects are about, and if it aligns with short-term marketing projects, you can go ahead and spin up a trial. To have a trial, build out a project yourself and try it out and understand what you like and what you don't like. Of course, it's going to have your task management and your assignee. That's going to be great, but you should also think about the proofing, reporting, and automation that you might want. 

I encourage people evaluating project management tools to at least look at three or four tools because they all have got specific nuances that make them a little different, and you might like one nuance over another, but evaluating your project type is the first step.

I'm going to rate Asana a six out of ten. Asana is probably going to be more like an eight or a nine for you if you're managing marketing projects, or you're an events coordinator, or you're just trying to get your little startup together where you are a 20-person organization, and you want to organize people and need something that's easy to use. However, if you're someone like myself who's more an advanced project manager, and you're working on tech projects or long-term and more complex projects that have dependencies and require some advanced reporting for your executives to take a look at, then Asana might be a four or a five. Therefore, I'll give it the middle range of a six because it's not a bad tool. It just has to be right for you.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Asana Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
Buyer's Guide
Download our free Asana Report and get advice and tips from experienced pros sharing their opinions.