We use the solution to create some tasks. Each task is assigned to somebody here.
Helpdesk Support at a comms service provider with 51-200 employees
Allows us to prioritize tasks effectively at reasonable pricing
Pros and Cons
- "The way it handles the task is good. The whole team needs to organize all our tasks using Asana. It helps to clarify and allows us to prioritize tasks effectively."
- "The solution could have a bigger pop-up when someone assigns a task or have a notification similar to Facebook, where you see a number indicating the notifications you receive."
What is our primary use case?
What is most valuable?
The way it handles the task is good. The whole team needs to organize all our tasks using Asana. It helps to clarify and allows us to prioritize tasks effectively.
What needs improvement?
The solution could have a bigger pop-up when someone assigns a task or have a notification similar to Facebook, where you see a number indicating the notifications you receive. This way, you can see the notification when you use Asana. Perhaps a larger notification or a different color could make it easier for everyone to identify that they have a task assigned.
For how long have I used the solution?
I have been using Asana for a year. We are using the desktop version of the solution.
Buyer's Guide
Asana
September 2026
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What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Technical support is very useful.
How was the initial setup?
The initial setup is straightforward. 20 members, including the manager, were involved in the development.
I rate the initial setup an eight out of ten, where one is difficult and ten is easy.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. We paid and received equal functionality.
What other advice do I have?
I recommend the solution. You can view and manage your tasks, assign each task to the appropriate team member, and track the progress and status of each task.
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Developer Product Marketing Manager at Parity Technologies
A highly stable solution that can be used for project management and task management
Pros and Cons
- "Asana has a wonderful user experience that is very easy to interact with and has tons of integrations with other products and tools."
- "It's difficult to have short-term collaborations with external users because the operations team owns the final licenses, and I work for marketing."
What is our primary use case?
We use Asana for project management and task management.
What is most valuable?
Asana has a wonderful user experience that is very easy to interact with and has tons of integrations with other products and tools.
What needs improvement?
Asana should provide the ability to have read-only users. Sometimes, I need to collaborate with people external to my organization, and I would love to invite them to my Asana board and assign tasks to them. Sometimes, these are short collaborations. I work in marketing, and sometimes I work with agencies.
I would love to do project management on my side, which would be way easier. It's difficult to have short-term collaborations with external users because the operations team owns the final licenses, and I work for marketing.
For how long have I used the solution?
I have been using Asana for five years.
What do I think about the stability of the solution?
Asana is a highly stable solution.
I rate Asana ten out of ten for stability.
What do I think about the scalability of the solution?
Around 250 to 300 users are using the solution in our organization.
I rate Asana ten out of ten for scalability.
Which solution did I use previously and why did I switch?
I have previously used different tools like monday.com and Productive.
What other advice do I have?
I am using the latest version of Asana. I was not involved with the solution's setup, but I was involved in onboarding the users, which was very easy.
I have contacted Asana's technical support with questions on how to do advanced things. Asana provides you with extensive documentation and documentation on the API so you can develop your custom integrations.
The more people use Asana, the easier it is to collaborate, and you will reduce a lot of messaging, email back and forth, and all those not-very-smart things that take a lot of time. Anyone who is considering using Asana should maximize their potential. Asana has many features like approvals, workflows, and automation, and it's best to spend some time learning them.
We were forced to take two hours of our time to learn how to use Asana, and it's a life savior. You can see people using Asana like any other tool, and then you have advanced users who utilize all the potential and boost productivity. You can really tell the people who are proficient with Asana in terms of productivity.
Overall, I rate Asana ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Asana
September 2026
Learn what your peers think about Asana. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,683 professionals have used our research since 2012.
Founder at Elxae Hub
A stable solution with a lot of integrations and good task management features
Pros and Cons
- "The tool has a lot of integrations."
- "The messaging feature could be better."
What is our primary use case?
The solution is a task management app. It is good for project management.
What is most valuable?
The tool has a lot of integrations. It’s popular and has good task management features.
What needs improvement?
The messaging feature could be better.
What do I think about the stability of the solution?
I've never had challenges with the product’s stability. For the period we used it, it was stable.
What do I think about the scalability of the solution?
The tool is scalable, but we have to remember that we have to pay for it. Our organization had a team of 15 to 20 people using the solution. A project manager managed the solution. We did not need a developer.
How was the initial setup?
The initial setup was straightforward. I come from a technical background. Everything is straightforward for me. The setup was very simple. We had to download the app and add the tasks.
What about the implementation team?
We deployed the tool in-house. We just have to sign up and download the app to deploy the solution. If we want to use the cloud version, we can get on the website and add users and tasks. It is that simple.
What was our ROI?
My organization would have seen a return on investment in the solution. If they didn’t, they would have stopped using it.
What's my experience with pricing, setup cost, and licensing?
We paid a monthly licensing fee for the product.
Which other solutions did I evaluate?
What other advice do I have?
Asana is good at what it does. However, I still prefer Bitrix24 over Asana. People looking to use the solution must go ahead and use it. It is not a bad tool. Overall, I rate the product an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Co Founder at a tech consulting company with 11-50 employees
With a flexible pricing policy, the product allows for sprint planning, allocating tasks, and monitoring bugs
Pros and Cons
- "What I like the most about Asana is its API integrations because we use a lot of cluttered toolsets in our company since we need to cater to different clients, for which its integration gives us a lot of flexibility."
- "The mobile application of Asana has to be improved a lot because no one wants to do a complete project management task on mobile."
What is our primary use case?
For our company, we use Asana for project management. Since my company caters to a lot of enterprise clients, ticket management services are based on the preferred choice of our clients.
I lead a team of software developers in my company, so we use Asana for sprint planning, allocating tasks, monitoring bugs, and a few more tasks.
What is most valuable?
Asana launched a dashboard a year ago. What I like the most about Asana is its API integrations because we use a lot of cluttered toolsets in our company since we need to cater to different clients, for which its integration gives us a lot of flexibility. We use Notion for the documentation, whereas we use Asana for the task, and we have written many automation scripts for our benefit.
What needs improvement?
The mobile application of Asana has to be improved a lot because no one wants to do a complete project management task on mobile. While on my mobile phone, I would like to get an update quickly or a short task notification so that I don't forget anything, for which the mobile interface is very clumsy.
I don't have anything related to the additional features required in the solution on top of my mind because my company hasn't even used 50 percent of the tool's feature set. We have customized the tool based on our processes. We are using whatever we need in the tool, so I don't have any suggestions for adding features to Asana.
For how long have I used the solution?
I have been using Asana for two and a half years. I am just a user of the solution.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten since I haven't faced any challenges regarding the product's stability.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten since I haven't faced any challenges regarding the product's scalability, and our company hasn't explored its scalability involving a billion tasks.
I have a 45-member team working under me using Asana.
How are customer service and support?
The solution's technical support is not very prompt or strong, which may be because they have to reach out to a lot of users. Though we only got the opportunity to interact with the product's technical support team once or twice, our experience was not good. We weren't happy with the technical support team because of the response time they took to provide us with a solution to our issue, and we had only reached out to the support team since we had no clue on how to resolve the issue in the product. We were expecting experts from Asana's technical support team to resolve the issue within an hour, but it took them 48 hours to resolve it.
Which solution did I use previously and why did I switch?
How was the initial setup?
The ease or complexity of Asana's initial setup process depends on the use cases for which the product is chosen. The initial set of phases can be a no-brainer for a simple project creation or for some setup using an existing project template. In our company, we use Asana for Complex use cases, like getting it integrated into a dashboard from Notion or a ticketing system from Jira, for which we need a bit of technical intervention.
The solution is deployed on the cloud.
What about the implementation team?
The internal team in my company, who reports to me, managed the initial setup phase of the product.
What's my experience with pricing, setup cost, and licensing?
I can describe Asana's pricing as a sweet spot since it is neither very high nor very low, especially regarding the value Asana adds to its products. I like the flexibility provided in Asana's pricing policies. In our company, we use 50 percent of the features provided by Asana, because of which we only pay 50 percent of Asana's total cost.
What other advice do I have?
I recommend the product to its other potential users.
I rate the overall product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Partner & Customer Success Operations Team Lead at a comms service provider with 201-500 employees
Helpful customization, efficient team allocation, and high visibility
Pros and Cons
- "Asana, despite its compact size, proves to be incredibly valuable. When initiating a project, it offers the ability to generate a personalized form for clients. In this particular context, my clients include the customer success team and solution architects. This feature allows me to provide them with a convenient means to submit their requests, resembling a ticketing system geared towards internal operations. Moreover, it enables efficient allocation within my team. For instance, if a question pertains to customer success, I can assign it to the CSOps manager and the team. Similarly, if it relates to a specific channel, it can be allocated accordingly."
- "The documentation could be enhanced by incorporating more visually informative videos that demonstrate how to accomplish specific tasks. While Asana's community support is valuable for answering questions, finding precise answers often requires sifting through multiple posts. Having concise and explanatory videos would greatly improve the user experience. When searching on platforms like Google, there are many individuals sharing their approaches to using Asana. However, the information provided is often not directly applicable to one's specific needs. Therefore, it would be advantageous to have comprehensive video tutorials that address common user queries. This would provide a more efficient and intuitive way of accessing information, especially when it comes to learning how to navigate and utilize Asana's features effectively."
What is our primary use case?
Asana is highly beneficial for extended projects that require a strategic approach. It allows us to dissect these projects into numerous tasks and effectively prioritize them based on their deadlines. Moreover, Asana facilitates seamless collaboration across various departments, emphasizing the significance of time management and strategic thinking. Additionally, it aids in allocating resources within my team, ensuring efficient execution of the pertinent project.
What is most valuable?
Asana, despite its compact size, proves to be incredibly valuable. When initiating a project, it offers the ability to generate a personalized form for clients. In this particular context, my clients include the customer success team and solution architects. This feature allows me to provide them with a convenient means to submit their requests, resembling a ticketing system geared towards internal operations. Moreover, it enables efficient allocation within my team. For instance, if a question pertains to customer success, I can assign it to the CSOps manager and the team. Similarly, if it relates to a specific channel, it can be allocated accordingly.
Additionally, Asana allows for allocation across different projects, providing excellent visibility for customers who submit tickets. They can view timelines and prioritize projects, promoting transparency. The system revolves around offering visibility, prioritization of tasks, and effective delegation within the team. Despite its simplicity, it encompasses the creation of project forms with various rules. These rules determine assignments based on request type and submitter, as well as priority levels set by team leaders. Overall, Asana's functionality in this regard is highly advantageous.
What needs improvement?
The documentation could be enhanced by incorporating more visually informative videos that demonstrate how to accomplish specific tasks. While Asana's community support is valuable for answering questions, finding precise answers often requires sifting through multiple posts. Having concise and explanatory videos would greatly improve the user experience. When searching on platforms like Google, there are many individuals sharing their approaches to using Asana. However, the information provided is often not directly applicable to one's specific needs. Therefore, it would be advantageous to have comprehensive video tutorials that address common user queries. This would provide a more efficient and intuitive way of accessing information, especially when it comes to learning how to navigate and utilize Asana's features effectively.
Asana offers a variety of view formats that provide different levels of visibility. These include board view, list view, timeline view, and dependency view. For a single project, you can explore multiple views depending on your objectives. If you're working on a long-term project, you may prefer the timeline view to track your progress and have a macro-level overview of where you stand. On the other hand, for more granular tasks, the board view can be helpful in monitoring the progress and visualizing how things are advancing. The choice of view is not merely a feature selection but rather a decision based on the visibility it offers for your specific needs.
For how long have I used the solution?
I have been using Asana within the last 12 months.
What do I think about the stability of the solution?
The solution is stable.
I rate the stability of Asana an eight out of ten.
What do I think about the scalability of the solution?
We have a few hundred people using this solution in my organization.
I rate the scalability of Asana a seven out of ten.
How are customer service and support?
I did not contact the vendor's support.
Which solution did I use previously and why did I switch?
I did not use other solutions similar to Asana.
Which other solutions did I evaluate?
I did not evaluate other solutions before Asana. It was always deployed in my company when I started working.
What other advice do I have?
I would recommend Asana to others.
I rate Asana an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder at Coffman Consulting College Counseling
A solution that helps its users stay well-organized
Pros and Cons
- "Asana has significantly reduced the number of emails we exchange because we can access the project directly. It organizes all the tasks related to each project, assigns them to staff with due dates, and tracks progress."
- "Currently, there are only a few available options, but it would be helpful to have more control over the notifications received."
What is our primary use case?
Our marketing and communications team uses Asana as a project management and communication program. We input all of our marketing projects and their related tasks and assign each task to a staff member with a due date. This allows us to track our work's progress in Asana.
How has it helped my organization?
Asana has significantly reduced the number of emails we exchange because we can access the project directly. It organizes all the tasks related to each project, assigns them to staff with due dates, and tracks progress. This creates a historical record of our projects tied to specific dates, allowing us to review what we did last year and ensure that projects are updated. Asana has systemized our work by ensuring that every project has the same tasks, including peer review and proofreading. This has reduced mistakes and improved the quality of our work.
What is most valuable?
The solution's most valuable feature is its ability to keep us organized and on task.
What needs improvement?
Improvement-wise, I would like more options for changing notification settings. Currently, there are only a few available options, but it would be helpful to have more control over the notifications received. For example, if you are on a project, you can receive every notification related to it, even if the task isn't yours.
It would be interesting if Asana could integrate with email platforms like Outlook and on, Gmail, and Google Calendar. This way, when a project has a due date, it could automatically appear on people's calendars.
For how long have I used the solution?
I have been using Asana for a year and a half. Also, I believe that I am using the solution's latest version. Specifically speaking, it is a cloud-based version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a ten out of ten since it has never gone down while we were working on it.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten. So, depending on your subscription, I think you can add a significant number of users.
How are customer service and support?
I don't have any experience with technical support.
How was the initial setup?
I think the initial setup was pretty straightforward. We had help from our IT department, but I don't believe the process was complicated.
What was our ROI?
I have experienced a return on investment using the solution.
What's my experience with pricing, setup cost, and licensing?
Price-wise, I think it's an affordable option for mid to large-sized companies.
What other advice do I have?
It would be beneficial for users to take some time to consider the different types of projects they have across various categories and to create those categories before inputting the projects. This way, the system will be more organized and easier to search. If projects are simply added as individual items without any categorization, managing them can become overwhelming. Overall, I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder & CTO at Abundent
Project management platform with a simplistic layout that makes it faster to use and manage
Pros and Cons
- "This solution is easier and faster to use compared to Jira. It's not very structured and you can add sub-tasks and issues easily."
- "If you are looking for a minimalist tool that is flexible and offers a to-do list and project management, I would recommend Asana."
- "If you have been using a tool like Jira for many years, it make time some time to get used to the minimalist layout in Asana."
What is our primary use case?
We used this solution for project management and to keep track of the projects we are working on.
What is most valuable?
This solution is easier and faster to use compared to Jira. It's not very structured and you can add sub-tasks and issues easily. You can add other projects within the same screen.
What needs improvement?
If you have been using a tool like Jira for many years, it make time some time to get used to the minimalist layout in Asana. Once you get used to it, you may find it easier and faster to use than Jira.
For how long have I used the solution?
I have been using this solution for four months.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
We have not witnessed any limitations on scalability.
Which solution did I use previously and why did I switch?
We previously used Jira.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
If you are looking for a minimalist tool that is flexible and offers a to-do list and project management, I would recommend Asana.
If they want something more structured and integrated with an extended SDLC tool set, I would recommend Jira instead.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Software Engineer at CloudSense
Customizable with helpful support and simple management capabilities
Pros and Cons
- "The general UI shows progress and data analytics for all projects in progress."
- "All the features have the potential capabilities to perform their unique tasks, and we have been happy since we secured this software."
- "Some updates are outdated, and their functionalities can affect the end outcomes."
What is our primary use case?
Asana has the most effective project and task management tools from my experience.
It tracks every workflow to ensure there is a smooth implementation process.
It gives my team the work plan at a suitable cost and time for managing various set projects.
In addition, it allows my team to share documents with my colleagues and record video clips on any ongoing project. Asana has established the best working criteria that identify critical projects and tasks and give them first priority.
Collaboration and joint project implementation enable each party to access the full documentation and provide unbiased opinions.
How has it helped my organization?
Project managers can easily manage projects from a unified system at reduced costs and time-saving. The general UI shows progress and data analytics for all projects in progress. It also displays task lists, and calendar views with the aim of simplifying the job of monitoring and assessment team.
The platform has an automated database that saves customers' data with a tag of the assigned project to enhance faster follow-up. The addition of other related backup tools like screenshots and documents is easy.
The Asana team is very innovative, and their updates have matched most of the work done on daily basis.
What is most valuable?
The subtasks section enables employees in the organization to break and classify tasks for faster implementation and access.
We were able to customize the application interface and set the drop-down menu to accommodate tasks and projects.
Date and time tools ensure that tasks are completed on the set period before deadlines. All the features have the potential capabilities to perform their unique tasks, and we have been happy since we secured this software. The proofreading system ensures that we submit projects that are free from errors and rich in planned text.
What needs improvement?
Some updates are outdated, and their functionalities can affect the end outcomes. When a task is deleted before submission, it is not easier to locate it. The software just requires regular updates, and everything will be okay. I did not experience many performance challenges as we are able to implement projects and submit them to our clients on time.
It is simple and more flexible to work with it from anywhere and achieve the set targets. I appreciate the vendor team for coming up with the basic solutions for handling any given task and project using Asana.
For how long have I used the solution?
I've used the solution for two years.
What do I think about the stability of the solution?
There are few downtime cases.
What do I think about the scalability of the solution?
The performance has been outstanding.
How are customer service and support?
Customer support has been always available when we need them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have not used another project management software.
How was the initial setup?
The setup process is simple.
What about the implementation team?
The implementation took place through the vendor.
What was our ROI?
There has been positive ROI and increased business growth.
What's my experience with pricing, setup cost, and licensing?
It is easy to set up and acquire the application.
Which other solutions did I evaluate?
I evaluated Wrike, however, I decided to settle on Asana.
What other advice do I have?
The system is good and I have no complains.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Lead Developer at Mayora Infotech
Useful document tracking, reliable, and simple implmentation
Pros and Cons
- "The most valuable feature of Asana is the tracking of comments and documents in one place."
- "This solution has helped our company because we do not have to worry about losing our information."
- "I rate the support from Asana a four out of five."
What is our primary use case?
I am using Asana for documents.
How has it helped my organization?
This solution has helped our company because we do not have to worry about losing our information.
What is most valuable?
The most valuable feature of Asana is the tracking of comments and documents in one place.
For how long have I used the solution?
I have been using Asana for approximately five years.
What do I think about the stability of the solution?
Asana is stable.
What do I think about the scalability of the solution?
The solution scales well.
Most of the people in my company are using this solution. We have plans to increase our usage in the future.
How are customer service and support?
I rate the support from Asana a four out of five.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not use another solution prior to Asana.
How was the initial setup?
The initial setup of Asana is straightforward.
What about the implementation team?
We did the implementation of the solution in-house.
What was our ROI?
I have received a return on investment from using Asana.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable.
I rate the price of Asana a four out of five.
What other advice do I have?
One person can manage the maintenance of this solution. This is a good solution, and I would recommend it.
I rate Asana a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at Curl Labs
Versatile project management solution used for software development to assign tasks and track projects
Pros and Cons
- "The initial setup is straightforward. It was just a few clicks to get started and to integrate Asana into our existing business system. It took 15 days to fully implement our projects using Asana."
- "We have not used Asana on our private server. We have been using the cloud solution. We need an on premise solution for government agencies."
What is our primary use case?
We are a software company and we have many different software projects with 10 to 15 developers working on each project. We use to Asana to manage each project, for team collaboration and to assign tasks to the team. Basically, we use Asana for project management and collaboration.
What needs improvement?
We have not used Asana on our private server. We have only been using the cloud solution. We need an on premise solution for government agencies. This would be an improvement if this was possible.
For how long have I used the solution?
We have been using this solution for six years.
What do I think about the stability of the solution?
This is a stable solution. So far we have faced not any problem with the system slowing down or lagging.
What do I think about the scalability of the solution?
We have 150 full-time employees in our organization and for our use case, Asana is sufficient. We don't know if we can handle over 500 or 1000 users at the same time. We have not tried yet.
How was the initial setup?
The initial setup is straightforward. It was just a few clicks to get started and to integrate Asana into our existing business system. It took 15 days to fully implement our projects using Asana.
What's my experience with pricing, setup cost, and licensing?
We have a monthly subscription.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: September 2026
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