I'm using it for communication with the company that we are reselling for. I'm not the owner of the products. Most of the questions that they're getting from our sales department they have to ask the vendor, so it's a nice way to communicate. It's a very good tool, very nice tool for delivering communications with the company.
It's a very useful tool because it's very easy to follow a path and its progress.
It's easy to open and close cases, and get answers. You can put a time limitation when the task must be done or when another person has to respond.
It's perfect because it's online and all the communications I see on most platforms, so it's very nice.
It's an easy way to communicate.
The solution offers fun easter eggs as you work through it.
The product remembers previously asked questions and can direct you back to them.
The solution overall is very easy to use.
It's better than email because email due to the fact that sometimes you can lose some email. This way everything is much more accessible and searchable.
You have to understand some basic functions on how to do tasks. For example, I didn't use any help file or helping tool to try to understand better what it could do. It took me, let's say a few trials to find how out how to import somebody on the Cloud. There just needs to be a bit more direction on how to use it at the outset.
A few weeks ago I started to use the Asana project management tool.
The solution is quite a stable product. I haven't faced any issues so far. That said, it's new and I haven't explored everything.
While I assume that the solution can scale well, I am only using it for limited purposes and therefore have never tested its capabilities.
We do plan to continue to use it so long as the company we are working with is using it.
We've never had to reach out to technical support. If we have technical issues, we can just ask our company's IT department.
We didn't previously use a different solution. This is the first product of this nature. What we used that was similar was previously provided by Office 365.
The setup is not complex. It's pretty straightforward. You can also install it on multiple devices. I installed it on my mobile device, and so I'm getting notifications also on the mobile device but mainly I'm using this where we have the Explorer, the web browser.
The installation did not require too many questions. Sometimes though, the system, for the application to sync with the web, takes a moment. However, it's minimal. The installation process was a matter of moments.
We have a free Asana license that covers my work. We don't have any costs associated with it.
The solution is actually something that was recommended by one of our partners. I don't see many of these kinds of OEM products.
I'm using the web application. I'm assuming that it is the latest version.
I didn't upgrade it to the business as I didn't buy the business license.
I would recommend the solution. I'd rate it ten out of ten. I've never used anything quite like it.