Avaya IX Meetings Reviews

We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging.

Avaya IX Meetings' deployment is complex. 

I have been using the product for more than three years. 

The solution is stable. 

Avaya IX Meetings is scalable. My company has around 2000 users. 

We use support from the vendor. 

You need a contractor or a consultant to help with the deployment. 

Avaya IX Meetings minimizes cost on the administration side. 

Avaya IX Meetings' licensing costs are monthly. 

I rate Avaya IX Meetings an eight out of ten. 

I use Avaya IX Meetings to engage in meetings with customers and partners.

I like the share information function.

The installation could be more straightforward. I would like it to work with other meeting software in the next release.

I have been using Avaya IX Meetings for over seven years.

Avaya IX Meetings is a stable product.

On a scale from one to ten, I would give stability a ten.

Avaya IX Meetings is a scalable product. We have about 20 people using this solution.

I used to use Teams. I think Avaya IX Meetings has more features than Teams.

The initial setup isn't straightforward. Compared to other products, it will be more complicated. For example, I used Zoom before, and Zoom is much easier for a non-technical person to use it. It takes about half an hour to implement this solution. We have two administrators maintaining this solution.

I'm using a subscription. The price is reasonable. It costs about $20 a year. 

I would tell potential users to search for guidelines on YouTube before implementing the software. This will make it much easier for them.

On a scale from one to ten, I would give Avaya IX Meetings an eight.

We use the whole Avaya platform. We use it for voice communications, for instant messaging, and for video communications between each collaborator. We use the suite of Avaya Aura integrated with Avaya Live Meetings and Avaya Spaces.

The feature that I find the most valuable is the integration between those different platforms, because, although we are not on a contact center, we have a multi-channel communication with our team.

So for us it is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite.

There are very few partners in the Avaya Ecosystem. We are a business partner, but being totally honest, there isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners.

That could be one thing that Avaya could improve.

In the next release I would like a 100% cloud solution specifically for Latin America because they actually have one or two cloud solutions, but only on specific markets, for example, in the United States. I would like to see a real global, 100% cloud solution.

We are users and we are also business partners with Avaya. We have been partners with Avaya from 1999.

We are using the most updated version.

As a user you would need at least two technicians for internally supporting the platform.

I can say firsthand that the reason we work with Avaya as a user and as a business partner is because it's by far the most stable and scalable platform among unified communications platforms in the market.

Avaya Aura specifically.

The technical support is good, but it's not easy to find.

You don't find too much documentation like with other brands like Cisco, for example.

I'm not in charge of developing and setting up the whole platform, but I would say it's actually complicated. It's a Linux-based platform and it's not as easy as a Windows platform and the setup is kind of confusing.

It actually has to be done by a well-trained business partner.

Avaya is not a cheap solution. It is actually an expensive solution. It is very reliable, but it's not cheap.

The Return on Investment, at least based on the exercise that we did internally in our company, was for about five years or so for us to have back the investment.

My advice to anyone considering Avaya is to research about the right business partner for them to support with.

On a scale of one to ten, I would give Avaya IX Meetings a 10 out of 10.

We're a partner of Avaya and I'm the director of digital transformation

In terms of functionality, it has some interesting features that I haven't seen in other solutions like content rewind where you can see content from the beginning of the meeting even though you weren't there when it commenced. That's a nice feature as well as the integration with PowerPoint. Unfortunately, the video conferencing, both audio and video were not as good as Webex or Microsoft.

The video conferencing should really be improved. 

For additional features, I'd like to see more integration with third party websites or third party platforms. It's interesting to have people from teams, say Microsoft or Cisco Webex, being integrated into conferences. Avaya doesn't do that. I think it's a challenge for many providers to keep up technology standards without having to constantly add to applications installed on your PC. If you need to have Zoom, Cisco Webex, Avaya, Microsoft, it becomes a mess on your computer. It would be great if all solutions were integrated and they could communicate with each other.

I've been using this solution for a few weeks. 

Stability of the solution depends on the number of participants. We have several companies, the one that uses Avaya has about 50 users spread over the company. 

In terms of scalability, I noticed when we had our test meeting that as the number of participants increased, the quality of sound and video decreased. We went from six people to 18 in the test meeting and once we got to about 12 or 13 people, the quality dropped. 

Initial setup is straightforward, it takes a few minutes. 

My personal choice for this kind of product would be Cisco Webex, even though in terms of functionality Avaya has some interesting collaboration features. The initial integration with PowerPoint and the ability to review presentations from the beginning even if you weren't there, are good features. That said, it lacks in features like integration. 

I would rate this product a seven out of 10.