BlackBerry Cylance Cybersecurity Reviews

We are mainly using this solution on our desktop PCs. It provides endpoint protection.

What I like most about Blackberry Protect is that it's easy to deploy. As an end user, you won't need to do anything.

I find the price for Blackberry Protect expensive, so that's an area for improvement.

I've been using Blackberry Protect for over two years.

I find this solution stable.

Blackberry Protect is a scalable solution.

We previously used Symantec End-User Endpoint Security, but we switched to Blackberry Protect because of company policy.

We implemented this in-house through our IT team.

The license price for this solution could be better. It's on the expensive side.

We're on a yearly license for this solution. I'm not sure, but I believe there isn't any extra cost, apart from the license fee.

We evaluated Symantec End-User Endpoint Security.

I'm using the latest version of Blackberry Protect.

I'm not responsible for the actual setup and installation of this solution. It was our IT team who was responsible, but I believe that the setup and installation was straightforward.

For the deployment and maintenance of Blackberry Protect, we used three technical guys. They were all from IT and they provided support internally, which included support for Blackberry Protect, its license, etc.

We have 100 users of Blackberry Protect.

I didn't have the chance to contact the technical support team for this solution.

I'm recommending Blackberry Protect to other people who want to start using it.

Blackberry Protect is a good solution, so I'm rating it an eight out of ten.

I work in cybersecurity and with sensitive materials, so the solution is a proactive antivirus system.

CylancePROTECT is a proactive antivirus system, and I can't rely on a reactive system.

It actively monitors the behavior and activity of processes and will, without hesitation, terminate at root anything it determines to be suspect.

In essence, it will just terminate malware, even disguised malware. It will also occasionally terminate legitimate software that's trying to update, but at the same time, you can check in the dashboard. It has a very accessible and easy-to-read, and understandable record that tracks everything it does. It actively monitors what's going on.

So if you download the wrong software package, or you click the wrong link and run something, even if your computer does not detect something wrong, Cylance will notice that there is something off about it and will terminate it for you.

From my experience interacting with the primary or the central administrative console, it's quite complex. You would need a fair bit of technical experience to set it up, implement and maintain it. That would be one area for improvement.

It could be possible to make the UI for the admin dashboard more user-friendly or provide more explainer tooltips or more warnings before you change settings. The solution can do whatever you need, but you could annihilate your machine by changing the wrong setting, and you would have to start again.

Another quibble is that the endpoint visibility is a bit spartan. Because if a new policy is released from the admin console, you have to tell Cylance to check for a policy update, but when you do that, it does not tell you it has actually done that policy check, and there is no way of really knowing if it has actually updated. It would be nice to have a notification telling you whether or not the actions you have taken have actually been taken.

I have been working with CylancePROTECT for about a year.

I would rate the stability of the solution an eight out of ten. Since I started using the solution, I have only ever had one instance where it has had a problem.

We worked that out and updated it, and it was fine.

Once CylancePROTECT is set up, it is self-contained and is good to go.

I would rate the scalability for CylancePROTECT a ten out of ten since governments use the solution. The sky is the limit.

My organization has around 30 users.

My impression of customer support is that they take on advice and information. They provide a solution if you inform them of a weakness or an issue.

The initial setup is complex. The solution is military-grade, so I wouldn't expect anything less.

Setting it up at an enterprise level is relatively complex. But once set up at the administrative level, it is comparatively easy for the end user to set up.

Enrolling my phone with CylancePROTECT is a relatively easy process.

The solution is expensive.

I would rate CylancePROTECT an overall ten out of ten. With the evolution of malware, the dependence on a hash record renders a lot of antimalware inadequate, and a proactive antivirus system is necessary.

The solution is expensive but reasonable because it is a high-grade enterprise-level piece of software and is competitive for what it does.

I have not encountered any solution that is as good, effective, reliable, or powerful as this product.

My company uses CylancePROTECT as an antivirus solution, installed on each PC.

What I like best about CylancePROTECT is its accuracy, as it doesn't give many false positives.

An area for improvement in CylancePROTECT is its pricing, as it's a bit costly.

I've been using CylancePROTECT for three years.

So far, CylancePROTECT is stable. I've never had any problems with it in terms of stability.

CylancePROTECT was deployed for my company with two hundred users, but I'm unsure if it can be deployed for more than that number and if it would still be scalable.

I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so I'd give the support team a ten.

Positive

My company used Symantec before using CylancePROTECT, and it switched to CylancePROTECT because the update for Symantec was troublesome, plus it had some false positives. Symantec also couldn't detect some viruses, so the company decided to switch to a next-gen antivirus, such as CylancePROTECT.

The setup for CylancePROTECT was easy. You just had to do some clicking.

It took less than a month to deploy the solution, mainly three weeks, including installing tools on the endpoints.

An in-house team deployed CylancePROTECT for my company. I work for an IT company, so my company can do the deployment without help from an integrator or third party.

We've never calculated CylancePROTECT ROI.

My company is on a yearly CylancePROTECT subscription. Price-wise, the solution is slightly expensive, so I'd rate it as eight out of ten.

My company currently has two hundred CylancePROTECT users. That number could increase, but not significantly.

Two to three people took care of the deployment of CylancePROTECT.

I'd recommend CylancePROTECT to others looking into using it.

My rating for CylancePROTECT is eight out of ten.

CylancePROTECT's dashboard could be more user-friendly.

I've been using CylancePROTECT for three years.

CylancePROTECT is very stable - we've had no issues with performance and no errors or bugs.

CylancePROTECT is scalable.

CylancePROTECT's technical support is non-existent.

The initial setup was easy.

CylancePROTECT's pricing is reasonable, at about €18 per user, per year.

I would rate CylancePROTECT as nine out of ten.

I direct our design and engineering teams, and we craft solutions for on-premises or autonomous networks in the industrial industry, such as oil and gas, water, and manufacturing.

We use this solution as a layered defense for the defense strategy for our on-premises clients. An attractive thing about this solution is that it uses AI official algorithms to not only discover known stuff but also to discover anomalous behavior and things that are out of the ordinary. It is not just signature-based; it is an algorithm or AI and machine learning.

From an administrative overhead point of view, there is a 75% reduction in administrating the solution.

The non-daily requirement to update signatures is the most valuable feature. From a functional point of view, it is pretty spot on. For instance, we compared an algorithm from five years ago to today's algorithm, and it was 98% accurate. It has the ability to detect and mitigate.

In the industrial environment that we work in, there's what we call OT versus IT. You are IT Central, but this is OT. Generally, we don't have the same level of skillset as IT individuals or IT professionals have. This particular product doesn't require you to be a computer scientist to be able to understand its proprietary algorithm and to be able to deploy, use, and work within it. It integrates well with a robust SIEM or SOAR solution, and it plays nice with others. We use other detection solutions like CyberX or site provision with Cisco, and it plays nice. That's one of the things we really liked about it.

It could have integration with industrial base HMIS or Human Machine Interfaces Solutions. This is the industrial environment where you have a control center for all the automation that's happening, whether it is oil, gas, or chemical manufacturing. They often have to set up a computer at the back and watch the other stuff to get alerts. In these autonomous or on-premises environments, they often don't have access to email readily. Integration with other industrial solutions, such as HMIS, will allow them to communicate and get an alert that something has been found. This way, they can react to it sooner than having somebody watch the screen and keep checking the screen. Rockwell has its own suite. Similarly, Honeywell has its own suite. There's also an independent HMI/historian solution provider out there called VTSCADA. We actually get asked if we can get it to show up on a screen, which is difficult. Getting those alerts to work within an industrial environment would be a huge plus.

I have been using this solution for about a year and a half.

It has been rock solid. We haven't had any hiccups in terms of compatibilities and server uptime. Everything, such as application and reliability, is there. It is very strong.

It scales extremely well. We're on the low end of the quantity, but it scales up into tens of thousands very easily.

We have the ability to go right into critical because of our partnership level with them. Their support has been exemplary.

The initial setup is pretty straightforward. Our guys are trained up in it. 

They like to see licensing at a higher level. That's not the norm for on-premises economist environments in the industrial industry. If you're an integrator versus an end user, they like to look at the quantity. Even though they like to start at quantities less than a thousand, it is cumulative. I've got a thousand clients at a hundred, so now I've got a 100,000. Therefore, don't let the scalability, where they like to play in tens of thousands, dissuade you from incorporating this product.

It is quite different from the standard signature-based approach to endpoint protection. At first, you're a little worried because you're so used to staying on top of it or having to stay on top of it versus building a level of trust that it is actually working, and I don't need to mother it.

I would rate CylancePROTECT a nine out of ten. I'll never give anybody a ten because that's a perfect world, and we don't live in a perfect world. This rating is based on my experience with Cylance from the onset, learning the product, working with it to roll it out, working independently, and interfacing with the client. It has been very outstanding.

We use the solution for endpoint protection.

It is a good endpoint solution. It is very easy to manage and detect a threat immediately. It will take the necessary actions.

The solution should implement AI in the product. The main purpose of CylancePROTECT is to prevent infections on our endpoints and increase security. The more intelligence the product gains, the better it is for us. Currently, it is already intelligent. It will require updates to continue improving and detecting the latest threats. Threat intelligence must always be preferred in AI machines; it will always radiate with new threats and learning.

I have been using CylancePROTECT for four years. We are using the latest version of the solution.

I rate the solution’s stability an eight out of ten.

Three to four people are using this solution. I rate the solution’s scalability a nine to ten out of ten.

The initial setup is straightforward and takes one to two days to complete.  It requires configuration and implementation from the backend.

I rate the initial setup a nine out of ten, where one is difficult and ten is easy.

We saved our employees and endpoints.

The product has a yearly subscription.

I rate the product’s pricing a five out of ten, where one is cheap, and ten is expensive.

We have evaluated Trend Micro. We switched to CylancePROTECT because it is cloud-based and very easy to manage. It's an advanced feature like AI implementation and integration.

Maintenance is automated. It automatically updates itself, so manual patching operations are unnecessary. Updates occur automatically in the background on client system endpoints regardless of the subject matter.

CylancePROTECT handles zero-day threats and unknown malware in your environment. They have implemented something called AI detection. It will detect all the things. If it is a host, it will alert; if it is anything in PeerSpot, it will also alert.

Overall, I rate the solution a nine out of ten.

We use CylancePROTECT for endpoint Protection and EDR.

CylancePROTECT works on AI technology, is always up to date, and uses very few resources on your devices.

The solution’s technical support could be improved.

I have been using CylancePROTECT for three years.

I rate CylancePROTECT an eight out of ten for stability.

Around 50 users are using CylancePROTECT in our organization.

I rate CylancePROTECT a seven out of ten for scalability.

We previously used CrowdStrike. We switched to CylancePROTECT because CrowdStrike was expensive.

The solution’s initial setup is straightforward.

To deploy CylancePROTECT, you install the agent, register it, and then apply the policy.

CylancePROTECT is an affordable solution. On average, it costs around $ 60 per device per annum.

CylancePROTECT is a cloud endpoint solution with AI technology. CylancePROTECT is deployed on the cloud in our organization.

I would recommend CylancePROTECT to other users.

Overall, I rate CylancePROTECT an eight out of ten.

In my company, we use the solution to protect Windows VMs and Ubuntu VMs because we provide and deal with a virtual private cloud for our customers. We use CylancePROTECT to provide endpoint protection to our customers.

There is nothing extraordinary about CylancePROTECT since it is similar to other endpoint security tools. There is a valuable feature of the solution is called CylanceOPTICS, which is worth mentioning.

Reporting is an area with shortcomings in CylancePROTECT that needs to be improved. In general, the aggregation of reports and reporting can be improved.

When it comes to support, it takes some time for CylancePROTECT to get back to us and set up some things that are down based on the SLA, so I think it can be improved.

I have been using CylancePROTECT for about a year. My company is a customer of the solution.

It is a stable solution. Stability-wise, I rate the solution a seven or eight out of ten. I would lean towards giving the product's stability an eight out of ten.

It is a scalable solution, but the product has an issue with the dashboard. I need 3,000 licenses to have our own dashboard, which is an issue for us now. That's why I'm looking into CloudPoint. Scalability-wise, I rate the solution a five out of ten.

I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the technical support a six out of ten.

Neutral

I have previously used Advantech, with which I was not really familiar. I am getting comfortable with CylancePROTECT.

The initial setup of CylancePROTECT is very easy.

The solution is deployed on a private cloud or on-premises. My company prefers to use the cloud services of VMware.

The deployment process for the solution took less than a week.

I am unsure of the product's prices since I wasn't involved in my company's decision-making related to the product's pricing.

I am unsure why my company chose CylancePROTECT over other solutions. My company's higher management decided to use the tool.

Though the product is good, there have been some issues related to scalability and reporting. The product is not so bad that its rating should go below five on a scale of one to ten.

Overall, I rate the solution a seven out of ten.