BlackBerry Cylance Cybersecurity Reviews

Our primary use case is for protection.

The most valuable features of this solution are that it's:

• Easy to use
• Minimalist 
• Has good RAM capacity for the power I need.
• Isn't bulky.

It should have better support for Windows and Mac.

I have been using Cylance for one year. 

It's stable.

I haven't needed to scale. I use this solution daily. 

I have used other free products. 

You can't directly compare those solutions with Cylance because they're free products and Cylance is paid. It's not good to compare them. 

I had a virus attack and malware on my PC even when I used the free solutions. I don't think it works. Those solutions were very bad. They did not have good detection. You can't rely on them because they're not paid for. 

The initial setup was easy. It took around an hour and a half. We deployed it ourselves. 

My advice to someone considering this solution is that it's a popular product and you should really go for it. Cylance is a new company with a very innovative concept. I really like its detection, its scans, and the machine learning.

I would recommend this solution. I'd rate Cylance a nine out of ten. 

We are a solution provider and this is one of the security products that we implement for our customers. My biggest customers are two pharmacies and a bank and this makes up part of their security solution.

We have not had any data breaches. It has found flaws inside of our security procedures that enabled us to close the holes.

The most valuable feature is the AI and ML-based virus protection that does not rely on signature-based detection methods. The way this product works is that it does not go to a central server to pick up the latest virus definitions. Instead, it's a processor-powered search that checks to see if anything out of the ordinary is running on your machine. It looks for anomalies and cancels processes that do not look normal. For example, if a program tries to read the registry and then make a change, but it hasn't been authorized, then it is assumed to be a bad actor and the process is canceled or the action is disallowed.

There are a lot of false positives and it takes up a lot of time. This is something that should be improved.

I would like to see them fix the alerting system so that the endpoint reporting is a bit more streamlined.

The vendor should be more widely advertising this product because not many people know that these types of solutions exist.

I have been using Cylance for about a year.

The stability is perfect. It is leaps and bounds beyond our previous solution by McAfee.

It is scalable. From what we were told, we're going to keep on adding more licenses. The only thing that we might have to do is increase the capacity of the VM.

We were using McAfee first, and as of last year, we switched to Cylance. McAfee is not a proactive solution. McAfee's support and everything were fine, but the Cylance product is used by the G7 countries the most. The company has a good standing.

Two or three years ago when the WannaCry virus struck, the people that were on Cylance were the ones that weren't affected. That was enough for us to switch.

We engage with Cylance Professional Services, so there was not much need for input from our side. From our point of view, the initial setup is pretty straightforward.

The software is installed on a VM and we have about 70 machines in total. The deployment took about two days.

For my financial client, I was a consultant. They have their own IT team and I acted as the intermediary.

We paid according to the number of endpoints that we have and it was approximately the same that we were paying for McAfee. The monthly fee is $55 USD per user.

I don't think too much about the features when it comes to an antivirus solution, such as this. When you try to combine too much into one product, you end up affecting the product as a whole. If you're a home user then it's great because you only pay once a year and it does everything including the antivirus, firewall, VPN, internet security, and more. However, when you're in an SMB or an SME installation, all of those things are decentralized.

My advice for anybody who is considering this solution is to switch if you have the money put aside. I would suggest using Professional Services to assist with the migration.

I would rate this solution an eight out of ten.

We did a POC with Cylance, Bitdefender and ESAT. Cylance picked up Zero-Day Malware that the other two solutions did not quarantine.

With no on-premise hardware required, we easily deployed the Cylance solutions to our end-points. The Cylance Admin console is web-based and it's easy to create custom policies, add zones and manage all our end-points all in the same admin portal.

The protection, specifically for endpoint protection, has been the most valuable. With Cylance AI and Machine Learning, it's ensuring that all types of malware, PUP (Potential Unwanted Programs) and Memory Protection your endpoint devices are fully protected, even with day zero threats. Cylance also got the optics add-on for advance scanning and reporting, but most of the clients are more interested in the protection as this is all you need for your endpoint security.

To be honest, I think the product is, overall, quite good. It's working with AI Technology and machine learning that is connected to the Cylance Infinity Cloud. It picked up malicious files that other vendors didn't. It's actually been great on its own. Cylance is also launching mobile protection in 2020. At the moment the Cylance agent supports Windows, Mac OS and Linux devices, but they do not have an app for Android and IOS yet.

I've been using the solution for 2-3 months.

The solution is really stable. We use the solution for small and medium-sized enterprises.

The solution is extremely scalable. It's got the hybrid functionality, it's got the system functionality, and cloud functionality as well. 

The technical support is really great. We are working hand in hand with them.

The initial setup is easy. You have the option to install the endpoint client on all Windows devices, Mac OS and supported Linux OS. For Windows devices, you can download the exe file, or the MSI file for installation via Group policies to roll out on multiple endpoints at the same time.

You can obviously get in touch with a partner (Grove Group) like us, and we can arrange a POC for your business. While we're dealing with the POC, it will showcase the product and how valuable the product is for your business. Plus, it will actually show what defective files it's picking up in real-time. You can do a side by side comparison while you're running Cylance with your existing endpoint protection to see the difference in protection. You can see exactly what Cylance does pick up on both the endpoint device and the admin console. I also love the fact that the en-point software is not using a lot of resources on the client. I would say you should take the opportunity and run a POC and evaluate the software and you'll notice with the web interface, the admin dashboard on the website, how easy it is to work with Cylance and protect your endpoints. You don't need any on-prem servers to run the endpoints software. Go and experience Cylance and see how AI and Machine Learning is the future to protect your Business.

I would rate the solution as a 10 out of 10.

We are part of a startup company that is operating in the same domain as this solution, so we tested it as part of the competition.

On the management side, we liked the way it displays things.

The downside is that the information displayed is not enriched enough. There was not much information available, that we could see. It should provide more details about the events that they have detected. There should be more information available post-incident. Basically, the user is informed that they have caught a threat, stopped it, and that's it.

Users want to know what the threat was, the type of attack, how it got in, which IP address, did it go into lateral movement, etc. The kind of information that could be analyzed by IT experts to take forward and understand whether the attack is continuing, or not. They have some of this information but compared to other products, it's basic.

We did not thoroughly test its stability, but I can say that we didn't have any crashes or basic problems with it. In our tests, it did not crash, although we were focused on detecting threats as opposed to assessing stability.

We installed this solution for five users.

We did not contact technical support.

The initial setup and installation of this solution are quite straightforward. Just download from the management console and install it. It's easy.

We performed the installation ourselves.

We have evaluated many products. In fact, we tested most of them for our purposes of developing our own. Because we did a competitive analysis, we are keeping most of the information private. However, I can say that SentinelOne, CrowdStrike, and Carbon Black give you a lot more information than Cylance.

The majority of the leading solutions are quite good, and it's a tough market. For normal people, it is difficult to see the differences between them.

The lack of details for the user is partly because of the way they detect. it is done passively, rather than dynamically, so they don't have a lot of information about the things that they already caught.

The suitability of this solution for any particular person will depend on their expectations. I would not rate this solution in the top five for things like presenting information, or ease of use. For standard protection they are ok, but if you have advanced demands, or a SOC, then I don't think that Cylance can compete with Carbon Black, CrowdStrike, or SentinelOne.

I would rate this solution an eight out of ten.

We use this product as our antivirus solution.

The most valuable feature is that it's quite small, and does not consume too many system resources.

Improvements could be made on the user interface of the console. Also, right now it's just an antivirus and there's no firewall or anything. So we have to use the Windows firewall. It's a good firewall. But I think other companies have integrated products.

The solution needs better dashboards that are easier to use. Also, a better user interface. Maybe even firewall integration of some kind. It would be helpful if you could see which threats have been detected, and have more information about what is going on.

What I'm missing is a backup. In Norton, there was a backup included. In Cylance there is no backup, or at least no backup for the relevant system, programs, or software parts.

The solution is stable. It was no problem. All went quite well. There are no bugs or freezes.

Adding other computers wasn't a problem. Just send them the link and it works. We have about ten users.

Previously, we used Norton. We switched because Norton was very, very, heavy on consuming system resources. The computer itself was very, very slow and buggy. It took a lot of time for backup and things like that. 

We would just add more if there are new users, but right now you just need one license for per user.

You just have to download it from the Cylance website, so it's pretty easy. You have to be careful because if you have more firewalls you have to buy a separate product and the question is: How does it work with the firewall from a different vendor?

There should also be backup capability included.

I do, however, recommend the solution. I would rate this solution eight out of ten.

The quick installation would be the most valuable aspect of this solution. The interface is also not too bad.

Security is an issue because they don't get Powershell. They scan the usual software and they don't scan deeper. The security scripting needs improvement. It needs deeper security for scripting. 

Also, more speed, less RAM, and less CPU.

The solution was stable. We have just ten test users from different departments.

The solution is pretty easy to scale.

I'd rate technical support as medium, because they couldn't answer everything we asked.

We decided to switch to a different platform because we got the EDR and the scripting solution tool in one box. It was an end-point solution, so a scripting solution, plus cybersecurity.

For basic security, I would recommend Cylance. For advanced security, I wouldn't.

I would give the solution a rating of 6 out of 10.

Our primary use case is threat analytics and log management.

It streamlines the data and makes it a lot easier to access and sift through. The solution has also helped us a lot in terms of making threats a lot more obvious with our correlation manager. I estimate it has saved us 20 percent of what was our mean time to detect and respond to threats. It has also helped increase staff productivity.

We do vulnerability detection for our product's security and Cylance allows us to make our assessments a lot more accurate.

The vulnerability management is the most valuable feature of this solution.

I would like to see a better UI in terms of sifting through more specific data and providing analytics. A little bit more would be nice.

It works really well.

We use it for really small cases. In terms of scalability, I have no opinion on it. It works on a small scale for us.

We've had pretty positive responses from technical support when we have reached out to them for assistance.

We went with this product because we were integrating a bunch of other vulnerability threat management solutions. It handles situations that the other threat management tools wouldn't find. It has worked well covering the weaker sides of the other products that we're integrating.

The initial setup was pretty straightforward.

We used an integrator for the deployment. Our experience with them was fine, smooth. It worked, integrating it with our VMs.

Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees.

My co-worker planned out what threat tools we needed, and Cylance was one of them.

It works well and covers a good number of the bases you need covered for general cybersecurity and vulnerability management.

I would rate it a nine out of ten for great usage and really good customer service if anything goes wrong.

Rather than having to log onto a central server to manage the endpoint protection, I can log onto the dashboard to manage everything. No on-premise server required, chewing up resources needed for other tasks and projects. Endpoints are protected in real-time without the need of a centralized server, whitelist, or the ability to connect to a central host in the cloud. Even if an endpoint loses connection to the Internet, I know that endpoint is protected against 99.99% of the threats in the wild today.

Centralized dashboard online which can be used for managing a huge product. Anything I need done can be done from a single website.

Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment. It is not hard to decipher and add a global safe list, so you do not have to touch or adjust Clients on all endpoints. After you get passed the initial scan, it is clear sailing and very easy to manage and maintain.

No issues. I had heard of others having some issues early on with performance, but I never experienced any issues. When there is a problem, as administrators, we are notified promptly by Cylance of what the issue is, then they resolve it very quickly.

Never an issue. I have deployed this solution immediately to endpoints of all flavors without issue: PCs, MACs, and servers. Specifically for a Windows domain environment, the product can be customized and pushed via GPO or SCCM without issue.

I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call them for any type of support for the product.

I had just renewed a three year subscription to a very popular endpoint protection suite when I went to a Cylance roadshow and discovered how poorly protected my organization really was. Out of 10 real world live bugs, my endpoint protection, fully-patched, deployed in a best practice environment only stopped seven of them. Cylance stopped all 10, and every show I have ever been to, Cylance has won hands down without question. Many other products require your endpoints to connect to a central hub on-prem or are cloud-based, then soon as they lose that ability, those solutions fail.

Very easy to deploy. It can be done one by one or deployed by customizing an MSI file for GPO push.

Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night. However, it is not actually protecting you from anything.

Reviewed these: SEP, Cisco, McAfee, and discussed Palo Alto options as well.

Do your homework. Demo products to see how they will work within your environment and involve your end users. End users are key to testing these deployments and what their experiences will be with it. 

Above all, do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.