3CX Live Chat vs Zoho Meeting comparison

Why PeerSpot?

3CX and Zoho are both solutions in the Virtual Meetings category. 3CX is ranked #6 with an average rating of 6.5, while Zoho is ranked #19. 3CX holds a 3.4% mindshare in VM, compared to Zoho’s 1.8% mindshare. Additionally, 90% of 3CX users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

3CX Live Chat

Read 57 3CX Live Chat reviews

7,130 Views
2,923 Comparison Views

90% willing to recommend

Zoho Meeting

Read 4 Zoho Meeting reviews

1,214 Views
1,214 Comparison Views

100% willing to recommend

3CX Live Chat

Zoho Meeting

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Zoho Meeting are popular communication tools used by businesses to improve collaboration and user interaction. Based on feature set reviews, Zoho Meeting tends to outperform due to its extensive functionalities, particularly in video conferencing and webinars.

Features: 3CX Live Chat includes real-time chat, integration with 3CX phone systems, and customizable chat windows, ideal for direct client communications. Zoho Meeting offers video conferencing, screen sharing, and webinar hosting, creating a comprehensive platform for remote work.

Room for Improvement: 3CX Live Chat could enhance its reporting and customization capabilities and improve integration challenges in large BPO settings. It may also benefit from expanded feature sets similar to higher-priced alternatives. Zoho Meeting can improve its initial setup process and flexibility with existing systems, and enhance integration options with third-party platforms.

Ease of Deployment and Customer Service: 3CX Live Chat is straightforward to integrate within existing systems and is appreciated for its quick response in customer service. Zoho Meeting is cloud-based, providing easy access without extensive installations, with customer service praised for its helpful support.

Pricing and ROI: 3CX Live Chat's low setup costs and competitive pricing are attractive for budget-conscious businesses, ensuring high ROI in engagement-focused scenarios. Zoho Meeting's higher costs are justified by the robust feature set, offering excellent ROI for firms seeking a full communication suite.

To learn more, read our detailed 3CX Live Chat vs. Zoho Meeting Report (Updated: November 2026).

Buyer's Guide

3CX Live Chat vs. Zoho Meeting

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

6th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (6th), Hosted and Cloud Based VoIP (7th)

Zoho Meeting

Ranking in Virtual Meetings

19th

Average Rating

8.2

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.4%, up from 2.0% compared to the previous year. The mindshare of Zoho Meeting is 1.8%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.4%
Zoho Meeting	1.8%
Other	94.8%

Virtual Meetings

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

A good and decent meeting platform that stores recordings of meetings

We use Zoho Meeting for booking meetings and demo calls for product review updates The most valuable feature of Zoho Meeting is how it stores recordings and how we can get those recordings by order. It may be a network issue, but sometimes the video gets blurred when we are on a Zoho Meeting…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX Live Chat is easy to manage and is a very customizable platform."

"The solution is stable."

"I have been using it in my environment, and if you use it, you have to say that VoIP can't get any simpler than this."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"The 3CX Phone System system simply works."

"The monthly savings on service alone pays for the system in 8 months or less."

"3CX Phone System has made the way we handle our calls much more efficient."

"We have multiple branches countrywide and we all connect to one seamless system for all our communication needs."

More 3CX Live Chat pros

"I like the tool's video call feature."

"The API is much more flexible than other platforms."

"One of the most valuable features of Zoho Meeting is how user-friendly it is. It also has some security features."

"I switched to Zoho because it's convenient and offers a whole package."

"The most valuable feature of Zoho Meeting is how it stores recordings and how we can get those recordings by order."

Cons

"Support for more desktop phones as a standard would be helpful. They are heavy on Yealink phones and when moving from legacy systems we find it a bit cumbersome to add those phones on to 3CX and then auto-provisioning becomes quite a task."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"The Android and iPhone clients are great options but don't always work perfectly, even on wifi."

"It would be nice if the Chat feature also allowed us to transfer files."

"I would like to see is for the status to have a “time in status” field so people can see how long someone has been in that particular status."

"It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones."

"There should be an option to save some extensions."

More 3CX Live Chat cons

"It may be a network issue, but sometimes the video gets blurred when we are on a Zoho Meeting video call."

"I would like to see a chat feature in the solution."

"Maybe the price could be lowered, but people will want a lower price forever."

"They do not have phone support."

Pricing and Cost Advice

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

More 3CX Live Chat pricing and cost advice

"The product is not costly like other applications."

"Compared to other solutions, the price is not the lowest, but I can say it's competitive. My organization pays for a yearly license for Zoho."

"In India, Professional Zoho Meeting for up to 10 participants costs INR 125 per month, and for up to 250 participants, it costs INR 750 per month if billed annually."

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Top Industries

By visitors reading reviews

Construction Company

17%

Outsourcing Company

12%

Financial Services Firm

11%

Comms Service Provider

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	42
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is good, as they are not very expensive. We have an unlimited number of engineers on 3CX Live Chat, so the licensing cost is ...

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What needs improvement with 3CX Live Chat?

3CX Live Chat can be improved, as it is very frustrating that we do not receive the call on the application. Thanks to the offline feature, if the application is offline and we miss a call, after a...

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is using it for the company support line. A quick specific example of how I use 3CX Live Chat for my company support line is that we have a support number in our ...

See all answers

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Product Reports

Buyer's Guide

Live Chat

October 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

October 2026

Download Zoho Meeting product report

Also Known As

3CX PBX

No data available

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Zoho Meeting is a cloud-based platform renowned for its user-friendly interface and secure video calling capabilities, offering seamless integration and competitive pricing.

Liked for its easy setup and scalability, Zoho Meeting provides a secure environment with video calling and integration with various applications. Users enjoy its competitive pricing, flexible API, and a rescheduling function superior to Zoom. Challenges remain as it lacks a chat feature, with video clarity sometimes compromised. Deployment issues with Windows on-premises, Chromebooks, and Linux are noted, along with inconsistent muting and lack of phone support.

What are the most important features of Zoho Meeting?

Video Calling: Provides high-quality video conferencing.
Integration: Seamless compatibility with popular applications.
Rescheduling Function: Conveniently superior to other platforms.
Recording Storage: Efficient methods for storing and retrieving recorded sessions.

What benefits or ROI can users expect?

Cost Efficiency: Competitive pricing makes it budget-friendly.
Security: Offers robust security features for safe meetings.
Accessibility: Flexible API for increased application integration.

In industry-specific implementations, users leverage Zoho Meeting for organizing client meetings, particularly in scheduling demo calls and updates. Despite deployment limitations, consistent updates ensure its efficacy as a cloud-based tool.

Zoho

Sample Customers

Information Not Available

Karpagam College of Engineering, Associate Business Service India

Buyer's Guide

3CX Live Chat vs. Zoho Meeting

November 2026

Free Report: 3CX Live Chat vs. Zoho Meeting

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