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Adlumin Security Operations vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Adlumin Security Operations
Ranking in Risk-Based Vulnerability Management
24th
Average Rating
0.0
Reviews Sentiment
3.3
Number of Reviews
1
Ranking in other categories
Security Information and Event Management (SIEM) (53rd), User Entity Behavior Analytics (UEBA) (26th), Managed Detection and Response (MDR) (21st), Extended Detection and Response (XDR) (45th)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
16th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of October 2026, in the Risk-Based Vulnerability Management category, the mindshare of Adlumin Security Operations is 1.4%, down from 1.4% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.7%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations1.7%
Adlumin Security Operations1.4%
Other96.9%
Risk-Based Vulnerability Management
 

Featured Reviews

NickShmakov - PeerSpot reviewer
Md at Res-Q
Strong security reporting has supported our consulting work and drives better integration choices
I rated Adlumin Security Operations probably the same as Huntress at eight. They are better at reporting and better integrations. The integrations in terms of the number of integrations you can run from them or connect to are not as many as available with Huntress, but they have easier implementation. Overall, I would say it is the same. I do not want to see any additional features in the next release of Adlumin Security Operations, but I would change the pricing a little bit for around SIEM integrations and SIEM data collection. That is probably the maximum I would do. I do not really have much to say because that is literally five percent of our deployments versus ninety-five percent being Huntress. My overall rating for this review is eight.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We normally focus on Huntress."
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The solution is available over the cloud and is easy to manage."
"ServiceNow Security Operations has helped me in getting more precise results."
"The solution is stable."
"It's stable."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
 

Cons

"Adlumin Security Operations's functionality is probably slightly better, but implementation and integration with Office 365 was not as straightforward."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"The initial setup is difficult."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"There is room for improvement in terms of developer support and documentation."
"The dashboard and playbook creation will need to improve"
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
 

Pricing and Cost Advice

Information not available
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Comms Service Provider
15%
Computer Software Company
10%
Construction Company
9%
Outsourcing Company
8%
Financial Services Firm
15%
Manufacturing Company
8%
Comms Service Provider
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Adlumin Security Operations?
I see room for improvement. I would want to improve reporting.
What is your primary use case for Adlumin Security Operations?
I have hands-on experience with Huntress as a consultant and a reseller. I deal with some competitors as well, but I mainly focus on Huntress.
What advice do you have for others considering Adlumin Security Operations?
I rated Adlumin Security Operations probably the same as Huntress at eight. They are better at reporting and better integrations. The integrations in terms of the number of integrations you can run...
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Also Known As

Adlumin Cybersecurity Platform
No data available
 

Overview

 

Sample Customers

Courthouse News Service, Maschoff Brennan, Sky Lakes Medical Center, Tooele County School District, Southern Oregon ESD, CNB Bank & Trust, Ogden City, Southeast Financial Credit Union (SEFCU), Utah State Bar, Financial Plus Credit Union, Kelly Community, United Southern Bank of Kentucky (USBKY)
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Qualys, Wiz, Horizon3.ai and others in Risk-Based Vulnerability Management. Updated: October 2026.
918,169 professionals have used our research since 2012.