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Amazon WorkMail vs OpenText GroupWise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on May 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon WorkMail
Ranking in Email Applications
4th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
14
Ranking in other categories
Cloud Email (2nd)
OpenText GroupWise
Ranking in Email Applications
12th
Average Rating
9.0
Reviews Sentiment
7.8
Number of Reviews
3
Ranking in other categories
Wireless Email (3rd)
 

Mindshare comparison

As of May 2026, in the Email Applications category, the mindshare of Amazon WorkMail is 7.5%, down from 9.7% compared to the previous year. The mindshare of OpenText GroupWise is 2.5%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Applications Mindshare Distribution
ProductMindshare (%)
Amazon WorkMail7.5%
OpenText GroupWise2.5%
Other90.0%
Email Applications
 

Featured Reviews

GM
Owner at Marinov
Centralized email accounts have streamlined routing, security checks, and long-term organization
While using Amazon WorkMail over time, I haven't encountered substantial disappointments, but there have been usual glitches with the web interface. For instance, while the service is generally 99.5% perfect, I experience issues like the folder structure I set up sometimes not remembering the state of expanded and collapsed nodes after refreshing the page. This lack of persistence in which nodes are collapsed or opened can be frustrating. However, since it's a minor technical issue, I doubt the average user would notice it. If Amazon WorkMail were not discontinuing, I wouldn't think there is much to improve or enhance about it. It is standard enough and easy to use, and any glitches are minor, not worth evolving or disrupting its current functionality. As for whether the user interface is intuitive and if I'm satisfied with its flexibility and customizability, there are some minor features lacking, but I don't feel a need for changes since it works as designed. The most crucial aspect is that I can set up my address book with the complex organizational structure needed for the accounts connecting to AWS. The lower-level functionalities suit me well enough. Other services often have customizable views of email representations with senders, subjects, and even snippets of content. While my external application on mobile can show customizable lines with my email list, Amazon WorkMail does not offer that feature. I don't really need it, but it would be a nice addition for power users.
JN
Consulting Manager at Technical Consulting Resources
Great security, stability, versatility, expandability and low cost of ownership.
I like the ease of login best in GroupWise. With the desktop client you can login to GroupWise independently of the PC login and it has Web Client that can be used if your prefer not to install the client or are using a PC that does not have the GroupWise Client installed. I also like its user proxy capabilities. I also like the level of security that it provides. Additionally, it comes with GroupWise Messenger for secure instant messaging to desktop or mobile devices. It integrates well with the email on your mobile devices and smart phones via GroupWise Mobile Services.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is highly available and scalable, and it is also highly reliable; I don't lose any of the messages or emails because if there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried and the email reaches its destination."
"Amazon WorkMail integrates with Route 53 and other AWS services, providing a seamless experience when using AWS infrastructure."
"The most valuable feature of the Amazon WorkMail for me is the SMC server. It makes my work much easier, especially since I often work with Spring Boot. There are many built-in APIs in Spring Boot that help with messaging. What I appreciate about it is that it simplifies the process. I don't need to write much code; I define the credentials in my properties or environment variables. The Java Message API, an internal API from Spring Boot, does most of the work. I set up the properties and connected them to the SMC server, and I can send emails."
"The product is very user-friendly."
"The encryption of emails, both in transit and at rest, has benefited our security strategy as it is a layer of security that provides us better confidence for customers and also internally tracks the security aspects."
"Despite being an end-user service on AWS, the backend is complex enough to enable many useful features, I invested time in configuring it, and it worked flawlessly for six years."
"The best feature is that Amazon SES provides verified email messages."
"There is no need for me to set up security."
"The solution is very flexible and has great storage capacity."
"I would advise others who are looking into implementing this product to go for it."
"Very secure with great storage capacity."
"The cost-effectiveness of the solution is most valuable."
"I like the ease of logging best in Micro Focus GroupWise. I also like its proxy capabilities from a user level. I also like how secure Micro Focus GroupWise is."
 

Cons

"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."
"The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email."
"If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great."
"The product should improve technical support."
"WorkMail is not available in all the regions."
"It would be nice if they had a what you say is what you get editor to build newsletters like MailChimp has."
"There is room for improvement in the scalability."
"We are losing clients because the price my clients pay for email alone is nearly equal to the price they pay for an entire Microsoft Office license, which includes email."
"The WebAccess feature is somewhat lacking and could be improved."
"Their support can be improved. It is not as good as it used to be."
"Their support can be improved. It is not as good as it used to be."
"What I don't like about Micro Focus GroupWise is the removal of the Unix client. Micro Focus took that function away about ten years ago because there wasn't enough demand for it."
"Customer support did what they could but we had some issues because it required coordination between GroupWise and SUSE Linux or the Micro Focus storage support. It became a ping pong between these two parts of the same company and was unpleasant."
 

Pricing and Cost Advice

"WorkMail does require a license, it is, per user."
"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."
"The solution should improve its price."
"It's very cheap. The cheapest among all the services available."
"It was a part of the suite, so it was very cost-effective. There were no costs beyond the licensing fee."
"Micro Focus GroupWise is the most affordable solution on-premises. Versus Microsoft Exchange on-premises, pricing is 20:1, so there's no comparison. Micro Focus GroupWise is cheaper, though, for my clients, it's not about the cost but the stability and security of the solution."
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Top Industries

By visitors reading reviews
Comms Service Provider
10%
University
10%
Computer Software Company
7%
Manufacturing Company
6%
Computer Software Company
12%
Comms Service Provider
12%
University
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise5
No data available
 

Questions from the Community

What needs improvement with Amazon WorkMail?
We are satisfied with Amazon WorkMail, as it is able to send emails and provide receipts, including the read and other statuses. Since we are doing more API side integrations, there does not seem t...
What advice do you have for others considering Amazon WorkMail?
From the communication aspects, working with Amazon WorkMail has been seamless and cost-effective. My customers do not make any use of Amazon WorkMail's compatibility with Microsoft Active Director...
What is your primary use case for Amazon SES?
We are an integrator, and we have a product in which we use Amazon WorkMail. We send emails on a daily basis in a batch mode to customers. We have about 50,000 emails across various customers.
Ask a question
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Also Known As

Amazon SES
Micro Focus GroupWise, GroupWise
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Heritage Oaks Bank
Find out what your peers are saying about Amazon WorkMail vs. OpenText GroupWise and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.