

Arcserve UDP and Infrascale Backup & Disaster Recovery compete in data protection and disaster recovery. Infrascale has the upper hand due to its advanced cloud capabilities and rapid recovery times.
Features: Arcserve UDP users value its comprehensive data backup and recovery options, enhanced security, and integration capabilities. Infrascale Backup & Disaster Recovery is praised for its cloud storage options, rapid recovery times, and reliability.
Room for Improvement: Arcserve UDP users suggest enhancements in reporting functions, a more intuitive setup process, and better user experience. Infrascale Backup & Disaster Recovery users desire better documentation, a more streamlined setup experience, and improved user experience.
Ease of Deployment and Customer Service: Arcserve UDP deployment is straightforward but requires technical expertise, and support services are highly rated. Infrascale Backup & Disaster Recovery offers a simpler deployment process and responsive support.
Pricing and ROI: Arcserve UDP users find the pricing reasonable given the robust support and features, with a satisfactory ROI. Infrascale Backup & Disaster Recovery is seen as more expensive but offers better value for its advanced features.
I have local support; we have a team that has expertise in the solution, so we usually resolve situations in-house without sending questions to Arcserve.
For P1 incidents, they readily engage in tech bridges to find the root cause and assist with large data volumes, making their support commendable.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
Their average mean time to resolve open tickets is an hour.
One person can manage hundreds and hundreds of endpoints without any issues.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
The per-terabyte pricing is very competitive compared to the others.
I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
| Product | Mindshare (%) |
|---|---|
| Infrascale Backup & Disaster Recovery | 0.9% |
| Arcserve UDP | 1.2% |
| Other | 97.9% |

| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 9 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 18 |
| Large Enterprise | 4 |
Arcserve UDP provides comprehensive data protection with features like global deduplication, instant recovery, and virtual standby, supporting efficient backup and recovery across various environments.
Arcserve UDP is designed for seamless data protection and recovery, integrating efficiently across multiple platforms and environments. Its features like global deduplication and cloud integration enhance data protection strategies. The user-friendly interface allows for easy configuration, ensuring quick recovery and enhancing business continuity. While facing challenges in speed and outdated infrastructure compatibility, enhancements in disaster recovery, security, and licensing can improve user experience. Arcserve UDP supports a wide range of backup scenarios including server, file, and VM protection for on-premises and hybrid environments, ensuring reliable backup and recovery solutions.
What are the key features of Arcserve UDP?Arcserve UDP is widely implemented in industries like finance, manufacturing, and education for its ability to handle diverse backup scenarios without user intervention. Organizations rely on it for server, file, and VM backups, ensuring disaster recovery and continuous availability. Its decompression feature and support for virtualization and SQL database high availability meet the needs of demanding sectors, providing reliable data protection and cost-effective solutions.
Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.
Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy deployment, manages backups under a unified dashboard, and allows businesses to spin up VMs locally or in the cloud without additional fees. While it provides a user-friendly interface, opportunities exist for modernizing interfaces and enhancing reporting. Users desire scalable analytics, better alerts, simplified pricing, diverse replication, and improved tech support.
What are the most important features of Infrascale Backup & Disaster Recovery?Infrascale Backup & Disaster Recovery is employed by businesses to protect critical data, including file servers and cloud environments. Managed service providers leverage its capabilities for virtual server protection, ensuring no service disruption and fast recovery from accidental deletions or ransomware. Industries such as publishing and healthcare rely on its rapid recovery capabilities to maintain critical operations and manage sensitive data effectively.
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