Atera vs TeamViewer ONE comparison

Why PeerSpot?

Atera and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #5 with an average rating of 9.7, while TeamViewer is ranked #9 with an average rating of 9.0. Atera holds a 7.3% mindshare in RMM, compared to TeamViewer’s 4.5% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

Atera

Read 16 Atera reviews

7,827 Views
2,270 Comparison Views

93% willing to recommend

TeamViewer ONE

Read 34 TeamViewer ONE reviews

3,117 Views
1,870 Comparison Views

87% willing to recommend

Atera

TeamViewer ONE

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 24, 2026

Atera and TeamViewer ONE compete in the remote management category. Atera seems to have the upper hand due to its comprehensive feature set and cost-effective pricing model, which provides greater value for startups.

Features: Atera includes an integration with Splashtop for reliable remote access, automation capabilities such as a Shared Script Library, and efficient patch management. TeamViewer ONE offers dependable chat and file transfer capabilities, as well as straightforward remote management functionality.

Room for Improvement: Users of Atera suggest enhancing mobile management features, better third-party integration, and improving billing and reporting functionalities. For TeamViewer ONE, users point out the need for better user-friendliness in licensing, improved security protocols, and greater compatibility across different versions and platforms.

Ease of Deployment and Customer Service: Both Atera and TeamViewer ONE enable deployment via Public Cloud and On-premises. Atera is noted for its ease of use and quick setup, making it ideal for startups. Customer service is a strong suit for both products, though Atera's support is frequently commended for quick response times and an extensive knowledge base.

Pricing and ROI: Atera offers a cost-effective pricing model, charging per technician, allowing unlimited device management which is advantageous for startups. TeamViewer ONE provides a free version but is generally more expensive, especially for larger licenses, with costs based on usage, making its competitors sometimes perceived as offering better value.

To learn more, read our detailed Atera vs. TeamViewer ONE Report (Updated: September 2026).

Buyer's Guide

Atera vs. TeamViewer ONE

September 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Remote Monitoring and Management (RMM)

5th

Ranking in Patch Management

13th

Average Rating

9.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Help Desk Software (12th), Network Monitoring Software (37th), IT Infrastructure Monitoring (41st), IT Service Management (ITSM) (11th), AIOps (22nd), Agentic Automation (12th), Autonomous Endpoint Management (7th)

TeamViewer ONE

Ranking in Remote Monitoring and Management (RMM)

9th

Ranking in Patch Management

18th

Average Rating

8.4

Reviews Sentiment

5.4

Number of Reviews

Ranking in other categories

Remote Access (21st), Digital Experience Monitoring (DEM) (12th), Unified Endpoint Management (UEM) (14th)

Mindshare comparison

As of September 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 7.3%, up from 7.2% compared to the previous year. The mindshare of TeamViewer ONE is 4.5%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
Atera	7.3%
TeamViewer ONE	4.5%
Other	88.2%

Remote Monitoring and Management (RMM)

Featured Reviews

Ning Chane

IT Manager at Telstra

Remote monitoring has streamlined endpoint management and consistently reduced ticket resolution time

The best features Atera offers include the per-technician pricing, which is honestly one of the biggest things. Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint. The AI Copilot feature has been a nice addition that helps our techs summarize tickets and suggest fixes faster, which has cut our resolution times noticeably. The AI Copilot feature has specifically helped my team because the automation handles a lot of the routine work, such as patch deployments, maintenance tasks, and monitoring alerts. Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat. The outcomes or metrics showing how Atera has made a positive impact include the 30% reduction in ticket resolution time I mentioned earlier.

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Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is reliable, and when it is working, it works without issues."

"Just because it is low cost doesn't mean it is low quality."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"One thing that I'm most impressed by with Atera is how much they listen to their community to focus on more integrations."

"The most valuable features of this solution are automatic batch matching and unattended support access."

"Atera saves me money on a monthly basis because my cost is a fixed price per month per technician, and it doesn't matter how many computers I manage."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

More Atera pros

"It is great for remote support; it works well, we can transfer files, or we can share the system with more than one person at the same time, it is easy to set up, the solution is stable and secure, and we haven't had an issue with the pricing."

"If I want to access software or a PC in my office when I am in another location using my notebook, then I use TeamViewer Remote Management to do it remotely."

"We use the product to communicate."

"The fact that it's user-friendly and it has a chat option. These are my two favorite features."

"We did call technical support once and they were very helpful and responsive."

"The most valuable feature of this solution is Remote Access; you can take control of the computer, walk through the process, resolve any issues, and let the other person know how you have fixed the problem."

"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."

"It's stable and reliable."

More TeamViewer ONE pros

Cons

"The billing module has a standard layout which is too limited for my needs."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"It should improve its processes."

"Reporting is probably the main frustration."

"The one thing that could do with improvement is the reporting."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"Customization could be improved."

More Atera cons

"AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."

"The price for the license could be improved, as well as the setup could be easier."

"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."

"One feature to add would be a mobile remote feature."

"The main issue with the solution is the stability problem arising from network issues."

"The connectivity could improve."

"The security of the solution could be more secure."

"I would like to see better pricing, more customization, and increased automation."

More TeamViewer ONE cons

Pricing and Cost Advice

"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."

"The solution cost approximately $200 Canadian per month."

"Pricing is my favorite part of it. It was per user, not per client."

"Atera happened to have the best pricing model."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

More Atera pricing and cost advice

"Its price is a little high as compared to other solutions."

"We are now using the free version, but probably next year we are going to follow up with the paid version."

"We pay a yearly licensing fee."

"We pay for a yearly license."

"The solution's license is expensive."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"

"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."

More TeamViewer ONE pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

12%

Construction Company

Educational Organization

Outsourcing Company

16%

Financial Services Firm

11%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	11

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

Reporting is probably the main frustration. Some of the more advanced reports are locked behind higher pricing tiers, which feels restrictive. Atera can be improved in that the remote access can al...

See all answers

What is your primary use case for Atera?

My main use case for Atera is remote monitoring and management across all our endpoints. We have devices spread across multiple sites, so having one platform where we can see everything, push patch...

See all answers

What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. However, the setup is easy and friendly to use. My overall rating for this product is...

See all answers

What needs improvement with TeamViewer Remote Management?

See all answers

What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

See all answers

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Product Reports

Buyer's Guide

Atera

September 2026

Download Atera product report

Buyer's Guide

TeamViewer ONE

August 2026

Download TeamViewer ONE product report

Also Known As

No data available

TeamViewer IoT

Overview

Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.

Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.

What are Atera's key features?

Automation: Streamlines processes with powerful automation capabilities.
Remote Access: Facilitates easy access to client machines for issue resolution.
Intuitive Interface: User-friendly design enhances efficiency.
Integration: Seamless TeamViewer and Splashtop integration.
Monitoring: Effective monitoring and alert systems preempt issues.
Ticketing System: Boosts productivity with efficient workflow management.
Patch Management: Ensures systems are always up-to-date.
Scripting: Powerful tools for automation and task execution.

What benefits and ROI should users consider?

Efficiency: Automation and scripting enhance task management.
Cost-effective: Combines robust features with competitive pricing.
Scalability: Cross-platform compatibility supports business growth.
Productivity: Monitoring and alerts optimize resource allocation.

Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.

Atera

TeamViewer ONE offers remote access and cross-platform functionality, enhancing IT operations across various systems and clouds like AWS and Azure while streamlining setup and secure connections.

Providing a robust platform for IT professionals, TeamViewer ONE enables efficient remote management with features like interactive chat, file transfers, and seamless session management. Despite its strengths, users highlight the need for improved pricing models, security measures, and enhanced stability. Regular updates are requested to tackle connectivity and lag challenges, and improvements in reporting, integration, and mobile remote functionalities are desired.

What are the standout features of TeamViewer ONE?

Remote Access: Facilitates secure control across multiple devices.
Cross-Platform Functionality: Operates on different OS and cloud environments.
File Transfers: Enables smooth and efficient data exchange.
Interactive Chat: Supports real-time communication during sessions.
Remote Management: Provides a comprehensive view of system resources.

What benefits or ROI should users look for in reviews?

Enhanced Collaboration: Simplifies teamwork with easy connectivity.
IT Support Efficiency: Streamlines troubleshooting and support tasks.
Resource Management: Offers tools for managing system performance.
Security Assurance: Delivers trusted connections for data protection.

TeamViewer ONE is implemented in industries requiring remote support and server management, offering solutions for IT support, remote client connections, and seamless meeting management. It assists in monitoring, troubleshooting, and resolving software and hardware issues for service providers and companies.

TeamViewer

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Carey Paul Honda

Buyer's Guide

Atera vs. TeamViewer ONE

September 2026

Free Report: Atera vs. TeamViewer ONE

Find out what your peers are saying about Atera vs. TeamViewer ONE and other solutions. Updated: September 2026.

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