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Atlassian Confluence vs Symphony comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Ranking in Enterprise Social Software
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
107
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Knowledge Management Software (1st)
Symphony
Ranking in Enterprise Social Software
6th
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Enterprise Social Software category, the mindshare of Atlassian Confluence is 5.8%, down from 10.0% compared to the previous year. The mindshare of Symphony is 4.9%, down from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Market Share Distribution
ProductMarket Share (%)
Atlassian Confluence5.8%
Symphony4.9%
Other89.3%
Enterprise Social Software
 

Featured Reviews

Rabindra K Maharana - PeerSpot reviewer
Sr Consultant at a tech services company with 10,001+ employees
Editing features improve document accessibility
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.
Nenad Pejcic - PeerSpot reviewer
Senior Professional Services Engineer at Aspire Technology
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What's most valuable to me in Atlassian Confluence is that it allows the concurrent development of documentation. I also like how you can add comments offline and implement changes directly on the document."
"It is a good collaboration tool."
"Documenting everything related to the project is good for me. It enables me to use rich text to document, insert macros and links, highlight with different colors, and organize pages in a hierarchical way."
"It has a very intuitive user interface, which every user able to manage the basic functionality of a PC will be able to work with and produce quite satisfactory results."
"We value the way we can tag documentation to Jira because we can cross-reference a Jira ticket to a Confluence page, and we can also add a Confluence page to a Jira ticket."
"Users can create tables and directly pull all Jira tickets into a Tableau format."
"I think that it is one of the best products on the market from my experience."
"Many people enjoy its zero learning-curve.​"
"The overall functions are good."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
"The solution is user-friendly, and it is very good security-wise."
"I found the RAM Commander module in Symphony to be the most valuable."
"The entire product is good."
 

Cons

"The area that needs improvement is the search capability. It should have generalized capabilities."
"I'd like to see some improved reporting on usage."
"We would like there to be more advanced data manipulation features available in this solution, such as creating more complex charts, and a column freezing option."
"An area for improvement would be the intuitiveness of using the features, especially if you want to customize."
"The price could be improved. I have heard that certain adjustments would be made in 2024 and that it will then be more expensive, but I don't know the specifics."
"When we have a project that we don't want to share with everybody but want people to know that it exists, there is no way to do this in Confluence. When a project is not shared, people cannot see that it exits."
"There needs to be a flexible pricing model, where we can pick and choose services and customize our pricing model."
"The flexibility and simplicity of this solution could be improved. We would also like the ability to add plugins."
"The solution needs to improve CI."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
"The solution is very expensive, and its pricing could be improved."
 

Pricing and Cost Advice

"There is an annual license."
"Licenses are quite expensive"
"The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone."
"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
"We pay $350 a month to use the solution."
"We have to pay licensing fees."
"The price of the on-premises data center version is too expensive."
"I am using the paid version. My company has purchased it for company employees. We are using Confluence as a company. I don't know how much it costs, but its price is good enough. Its price is not so high."
"It's a costly product, but the number of available features justifies it."
"It is fairly an expensive product, but works for us."
"Symphony is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
12%
Computer Software Company
7%
Government
6%
Financial Services Firm
56%
Media Company
6%
University
6%
Outsourcing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise26
Large Enterprise52
No data available
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Currently, I have no suggestions for improvements. There are no issues with stability or downtime with Atlassian Confluence.
What is your primary use case for Symphony?
It is a cloud-based point of sale (POS) system for making bills, creating menus, creating user IDs, training how to use the system, punching in the order, and making invoice bills.
 

Comparisons

 

Also Known As

Confluence
No data available
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Atlassian Confluence vs. Symphony and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.