Atlassian Confluence and Symphony are products competing in the team collaboration and information-sharing category. Atlassian Confluence appears to have the upper hand with its comprehensive integration and customization capabilities, while Symphony focuses on security for financial environments.
Features: Confluence offers robust integration with Jira and Trello, a comprehensive content management system, and flexible templates that support diverse business needs. Symphony delivers secure encrypted communication, compliance-focused messaging, and tailored services for financial institutions.
Room for Improvement: Confluence could enhance its security measures and address advanced compliance needs. It may benefit from more refined industry-specific tools and customer data privacy features. Symphony could improve its general user collaboration tools and ease of use, and expand its integration with non-financial systems for broader market appeal.
Ease of Deployment and Customer Service: Confluence provides an easy cloud-based deployment that enables seamless integration with existing IT infrastructures and offers robust documentation. Symphony emphasizes security-focused deployment with strong compliance support, catering specifically to highly regulated industries.
Pricing and ROI: Confluence's tiered pricing model caters to scalable businesses, offering lower initial setup costs with flexible customization, though ROI varies based on the extent of customization. Symphony's pricing reflects its specialized security features, with potentially higher setup costs offset by long-term ROI through compliance services focused on regulatory adherence.
| Product | Market Share (%) |
|---|---|
| Atlassian Confluence | 5.4% |
| Symphony | 4.8% |
| Other | 89.8% |
| Company Size | Count |
|---|---|
| Small Business | 39 |
| Midsize Enterprise | 26 |
| Large Enterprise | 52 |
Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.
Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.
Confluence has multiple deployment options to provide the flexibility your organization needs.
Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.
For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.
Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.
Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.
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