


BigFix and SUSE Manager compete in system management and infrastructure automation. SUSE Manager often receives higher marks overall, showing an edge in user satisfaction.
Features: BigFix offers comprehensive patch management, efficient software distribution, and robust asset discovery. SUSE Manager excels in integration with SUSE Linux environments, flexibility in managing different systems, and adaptability across various platforms.
Room for Improvement: BigFix needs enhancements in reporting, analytics functionality, and user interface. SUSE Manager could improve scalability, support for non-SUSE systems, and the user experience consistency.
Ease Of Deployment and Customer Service: BigFix is relatively straightforward to deploy, though customer service experiences vary. SUSE Manager has a steeper learning curve but benefits from robust customer support.
Pricing and ROI: BigFix has higher upfront costs but offers strong ROI through effective cost management. SUSE Manager presents a more cost-effective initial setup with satisfactory ROI due to its broad capabilities.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
Whenever we need any kind of support, the BigFix team is present and available.
Generally, the support is good, but there are instances where the support team seems disinterested in solving complex problems.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
BigFix requires some minimum configuration requirements.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
The stability of SUSE Manager is fine.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Building a management console is quick and simple, taking only one to two hours for setup.
The problem was related to the hardware configuration and hardware specifications.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
A better description of the initial setup process could enhance user experience.
Features that can be helpful in disaster recovery.
From an integration perspective, it is difficult to integrate with Jira or any ticketing tool, which is challenging.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
It supports more than six or seven Linux flavors, and when compared to other tools such as Satellite, which only supports the Red Hat operating system, SUSE Manager supports Red Hat, Ubuntu, Debian, and some other Linux operating systems for patch management.
SUSE Manager is valuable for managing systems, patching, and utilizing SaltStack connectivity for various installations and other routines.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 5.4% |
| BigFix | 5.2% |
| SUSE Manager | 2.9% |
| Other | 86.5% |

| Company Size | Count |
|---|---|
| Small Business | 151 |
| Midsize Enterprise | 60 |
| Large Enterprise | 177 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 12 |
| Large Enterprise | 67 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
HCL BigFix offers a Unified Endpoint Management platform that enhances security, reduces costs, and simplifies IT operations across hybrid, multi-cloud environments through a centralized control structure.
BigFix streamlines enterprise IT management by integrating infrastructure security, endpoint remediation, and employee experience automation within a single platform. It enables IT Operations and Security teams to function efficiently from a unified control plane, managing over 155 million endpoints. Its robust architecture supports continuous compliance and automated vulnerability remediation, closing the gap between detection and fix. It excels in digital employee experience by ensuring proactive monitoring and utilizing agentic AI for self-healing workflows and intelligent automation, thereby reducing manual efforts and enhancing productivity.
What are BigFix's key features?Industries such as telecom, finance, and industrial facilities leverage BigFix for comprehensive patch management, software deployment, and inventory solutions. They benefit from its capacity to support endpoint security, compliance, and diverse operational needs, using it for vulnerability assessment and custom content creation.
SUSE Manager offers centralized patch deployment, live patching, and embedded monitoring for Linux systems. With support for multiple Linux versions, it automates patch management and compliance, optimizing costs and enhancing system security.
Designed to simplify server management, SUSE Manager features a web-based interface that alerts users to potential vulnerabilities. It integrates with SaltStack and supports DevOps workflows, accommodating multiple Linux distributions like Red Hat, CentOS, SLES, and Ubuntu. While providing automated OS deployment, auditing, and configuration management, it lacks predictive AI and error detection tools. Users often rely on SUSE Manager for tasks within SAP HANA environments, database housekeeping, and integration with OneView and Synergy. Despite its capabilities, users cite a need for improved integration with tools like Jira and enhanced documentation to assist newcomers. It also requires enhancements in its library of VCPs and playbooks.
What are the key features of SUSE Manager?In industries managing diverse IT environments, SUSE Manager ensures efficient patch management and compliance. Healthcare, finance, and tech sectors leverage its automation capabilities for tasks like SAP HANA management and integration with OneView and Synergy. Despite requiring expertise, it provides robust solutions for complex server infrastructures.
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