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Blue Prism vs Jacada Intelligent Agent Engagement comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Blue Prism
Ranking in Robotic Process Automation (RPA)
5th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
91
Ranking in other categories
Agentic Automation (4th)
Jacada Intelligent Agent En...
Ranking in Robotic Process Automation (RPA)
40th
Average Rating
7.0
Reviews Sentiment
5.7
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Robotic Process Automation (RPA) category, the mindshare of Blue Prism is 5.5%, down from 11.2% compared to the previous year. The mindshare of Jacada Intelligent Agent Engagement is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
Blue Prism5.5%
Jacada Intelligent Agent Engagement0.8%
Other93.7%
Robotic Process Automation (RPA)
 

Featured Reviews

Pavan-Sharma - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Impressive flexibility and support enhance integration and performance
The best feature of Blue Prism that I value the most is the simplicity of their pricing and licensing model, which is easy to understand. The tool is very robust and, being a pioneer in the sector, it is also very stable, particularly in finance where many companies rely on Blue Prism for its reliability and security standards. From a developer perspective, I find developing on Blue Prism simple, clean, and intuitive, making maintenance considerably easier compared to other tools. These AI features have helped in developing scalable and flexible solutions for my customers, as I worked on use cases that involved natural language processing to turn free text into structured data, enabling automation of previously unautomatable tasks. Additionally, I processed voice feedback for sentiment analysis and information extraction, making interactions more intuitive and voice-driven for customers.
BM
Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
Suitable for a small-scale business but not evolved enough for a large enterprise
The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable improvement in utilizing process automation is the cost savings, but we have also had cases where the customer experience is enhanced."
"Blue Prism is a mature, stable product with lots of built-in features."
"It is a scalable solution."
"I like the error handling, it's very good."
"I use the basic features that are very useful."
"The best feature of Blue Prism that I value the most is the simplicity of their pricing and licensing model, which is easy to understand, and the tool is very robust and stable, particularly in finance where many companies rely on Blue Prism for its reliability and security standards."
"The credential manager and logs are most valuable. We are using Blue Prism for complex processes because it is easier to troubleshoot in Blue Prism, and the logs are very accurate. It provides the ability to create smaller tasks, which makes it easier to troubleshoot."
"The solution enables process creation and is object oriented."
"The initial setup was fairly straightforward."
 

Cons

"The activities that we do are a bit difficult to do in Blue Prism as compared to UiPath. UiPath provides create activities and create packages related to AI analytical skills. This is something that Blue Prism doesn't have."
"The UI is more complicated than other tools."
"I would like to see wider integration with other products."
"If this solution had a framework for exception handling then it would be very helpful."
"The solution can be improved by switching off data DB and including a report section."
"The domain in regards to cognitive abilities and the use of processing activity needs improvement. They have added this capability, but that's not really big in the public. It is more also available for gold partners. So they should improve the user activity for the public or even the regular customer."
"From a monitoring perspective, the way the screens are set up, or the reporting within Blue Prism, is not really user-friendly. You need a technical person to basically put that up. It's not necessarily easily viewable."
"I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. Blue Prism provides a lot of documentation, but there is a lack of support."
"They need to create a workflow system."
 

Pricing and Cost Advice

"The solution is not that expensive and a five-year license costs about 20k euros."
"The billing is on a yearly basis. They send us the bill every year. My business unit is billed by the technology team, so I don't know exactly how much they pay. In my business unit, we have our first-year license costs, and then we have our ongoing costs. Our bots cost projected per license is $8,600. Our projected support cost for every year is about $38,000. Our operation agent costs anywhere between $50,000 to $55,000, so the saving is there, but it is still kind of expensive for us, but I'm looking at it from the technology kind of billing us for it. This is the cost that we have for our technology team, which is different from the licensing of Blue Prism."
"The licensing is approximately $1,100."
"I give the price of the solution a seven out of ten."
"The price is on par with other products in the market."
"With Blue Prism, there are no additional fees"
"Other than your infrastructure, in terms of servers that you have to set up, I don't think that there are any costs in addition to the standard licensing fees."
"They work on a big partnership kind of program with our organization, and they also give us a lot of discounts. Its price is pretty much comparable to the other solutions like UiPath and Automation Anywhere."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Manufacturing Company
9%
Computer Software Company
7%
Insurance Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise6
Large Enterprise74
No data available
 

Questions from the Community

Should I choose Blue Prism or Microsoft Power Automate?
Hello Netanya, it depends on your needs and your expertise. In my humble opinion you can start a big RPA project implementation with Blue Prism which is stable and mature software, in order to ser...
I am evaluating Blue Prism and UiPath for RPA for my company. Which one do you recommend?
I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and left in 2019 when there were 3K+. I'm a big believer in the product, leadershi...
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Overview

 

Sample Customers

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
Humana, Turk Telekom, Leumi Card
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: January 2026.
881,757 professionals have used our research since 2012.