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BMC Remedy [EOL] vs Ivanti Asset Manager comparison

BMC and Ivanti are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution.
BMC Remedy [EOL]
Read 35 BMC Remedy [EOL] reviews
    91% willing to recommend
    Ivanti Asset Manager
    Read 2 Ivanti Asset Manager reviews
    • 491 Views
    • 393 Comparison Views
    0% willing to recommend
     

    Comparison Buyer's Guide

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    Executive SummaryUpdated on Sep 3, 2025

    BMC Remedy EOL and Ivanti Asset Manager are competing products in the asset management solution category. Ivanti Asset Manager appears to have the upper hand due to its superior features and value delivered, justifying its cost.

    Features: BMC Remedy EOL was recognized for its comprehensive suite with strong incident management, change management, and a robust reporting system. Ivanti Asset Manager streamlines asset lifecycle processes, offers advanced integration capabilities, and provides a flexible, customizable platform. Ivanti stands out with a modernized solution that aligns better with today’s processes.

    Ease of Deployment and Customer Service: Ivanti Asset Manager supports cloud-based deployment, simplifying implementation and benefitting from prompt customer service. BMC Remedy EOL had a more complex on-premise setup, which could be cumbersome. Ivanti's process enables quicker adaptability and efficient support, appealing to businesses seeking agility.

    Pricing and ROI: BMC Remedy EOL involved substantial upfront costs and a potentially lengthy ROI period due to its complexity. Ivanti Asset Manager offers a more flexible pricing model with lower initial costs, contributing to an expedited ROI. This positions Ivanti as a more cost-effective solution, especially for organizations aiming for quick returns without heavy initial investments.

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    Buyer's Guide
    IT Asset Management
    March 2026
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    Review summaries and opinions

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Categories and Ranking

    BMC Remedy [EOL]
    Average Rating
    7.8
    Reviews Sentiment
    6.6
    Number of Reviews
    35
    Ranking in other categories
    No ranking in other categories
    Ivanti Asset Manager
    Average Rating
    3.0
    Reviews Sentiment
    4.8
    Number of Reviews
    2
    Ranking in other categories
    IT Asset Management (17th)
     

    Featured Reviews

    AS
    Américo Silva
    System Administrator at Porto Editora
    Digital platform provides stable and valuable support for technical staff
    The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.
    Read full review
    reviewer1114818 - PeerSpot reviewer
    reviewer1114818
    Network Center Engineer II at a leisure / travel company with 201-500 employees
    Provides limited scalability, and systems do not synchronize properly
    I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…
    Read full review

    Quotes from Members

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Pros

    "The solution is extremely user-friendly."
    "It has some good features for tracking. They also have a cloud and a mobile access feature."
    "Financial aspects, and handling of the life cycle."
    "The customer support is great, maybe that's because I'm with a big client."
    "It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
    "The solution's technical support is good."
    "The incident management console is available out of the box."
    "The discovery feature of BMC Remedy has been very valuable."
    More BMC Remedy [EOL] pros
    "The product's stability in terms of uptime is generally good; it is always operational."
    "The solution is easy to setup."
     

    Cons

    "There is room for improvement in terms of support."
    "Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
    "There are issues from a product functionality perspective."
    "The upgrade process could be better. It would be a good improvement."
    "The UI is quite outdated."
    "In BMC Remedy, integration is a problem and even APIs are not available."
    "Could be more user friendly for admins to manage."
    "There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
    More BMC Remedy [EOL] cons
    "Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."
    "The synchronization between the ITAM and Neurons should be restored."
     

    Pricing and Cost Advice

    "I find the pricing to be reasonable."
    "With the product, you can either go for a yearly or a perpetual licensing model."
    "It is an expensive tool."
    "Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
    "The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
    "The tool is expensive."
    "The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
    "BMC Remedy is worth its price."
    More BMC Remedy [EOL] pricing and cost advice
    "The solution is reasonably priced."
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    Top Industries

    By visitors reading reviews
    Financial Services Firm
    11%
    Government
    10%
    Manufacturing Company
    9%
    Computer Software Company
    8%
    Leisure / Travel Company
    24%
    Retailer
    10%
    Financial Services Firm
    8%
    Computer Software Company
    8%
     

    Company Size

    By reviewers
    Large Enterprise
    Midsize Enterprise
    Small Business
    By reviewers
    Company SizeCount
    Small Business13
    Midsize Enterprise6
    Large Enterprise19
    No data available
     

    Questions from the Community

    What needs improvement with BMC Remedy Asset Management?
    If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...
    See all answers
    What is your primary use case for BMC Remedy Asset Management?
    BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.
    See all answers
    What do you like most about BMC Remedy Asset Management?
    The service management features are beneficial – very good.
    See all answers
    What needs improvement with Ivanti Asset Manager?
    The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices. Additi...
    See all answers
    What is your primary use case for Ivanti Asset Manager?
    I use the platform to track IT assets, including who they belong to and their current status.
    See all answers
    What advice do you have for others considering Ivanti Asset Manager?
    Significant improvements would need to be made before AI could be effectively utilized. The ITAM portion is particularly lacking in functionality and usability. I would rate Asset Manager a three o...
    See all answers
     

    Comparisons

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    ServiceNow vs BMC Remedy [EOL]
    Compared 16% of the time
    BMC Helix Discovery vs BMC Remedy [EOL] Logo
    BMC Helix Discovery vs BMC Remedy [EOL]
    Compared 9% of the time
    ManageEngine IT Asset Management vs BMC Remedy [EOL] Logo
    ManageEngine IT Asset Management vs BMC Remedy [EOL]
    Compared 6% of the time
    Micro Focus ZENworks Asset Management vs BMC Remedy [EOL] Logo
    Micro Focus ZENworks Asset Management vs BMC Remedy [EOL]
    Compared 6% of the time
    Lansweeper vs BMC Remedy [EOL] Logo
    Lansweeper vs BMC Remedy [EOL]
    Compared 3% of the time
    More BMC Remedy [EOL] Competitors
    Axonius vs Ivanti Asset Manager Logo
    Axonius vs Ivanti Asset Manager
    Compared 28% of the time
    Ivanti Neurons for Discovery vs Ivanti Asset Manager Logo
    Ivanti Neurons for Discovery vs Ivanti Asset Manager
    Compared 24% of the time
    ServiceNow vs Ivanti Asset Manager Logo
    ServiceNow vs Ivanti Asset Manager
    Compared 19% of the time
    Lansweeper vs Ivanti Asset Manager Logo
    Lansweeper vs Ivanti Asset Manager
    Compared 15% of the time
    Device42 vs Ivanti Asset Manager Logo
    Device42 vs Ivanti Asset Manager
    Compared 13% of the time
    More Ivanti Asset Manager Competitors
     

    Product Reports

    Buyer's Guide
    BMC Remedy [EOL]
    March 2026
    BMC Remedy [EOL] reportDownload BMC Remedy [EOL] product report
    Buyer's Guide
    IT Asset Management
    March 2026
    Ivanti Asset Manager reportDownload Ivanti Asset Manager product report
     

    Also Known As

    Remedy Asset Management
    No data available
     

    Overview

    BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

    BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

    What are the key features of BMC Remedy [EOL]?
    • Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
    • Intuitive Interface: User-friendly design with customizable options enhances usage.
    • Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
    • Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
    • Incident and Change Management: Supports ITIL processes for efficient handling of service requests.
    What benefits and ROI should users consider in reviews?
    • Operational Efficiency: Enhanced automation reduces manual tasks.
    • Customizability: Adapts to complex environments for specific needs.
    • Scalability: Maintains performance in large, complex settings.
    • Transparency: CMDB integration offers clear visibility into assets.

    BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

    BMC

    Total Asset Optimization
    Ivanti Neurons for ITAM tracks your IT assets to make them work harder for you. The solution's configurable design helps you define and follow your own workflows, or implement out-of-the-box processes.

    Whether managing software, hardware, server, client, virtual, or cloud assets, you gain a complete view of your IT asset position.

    Ivanti
     

    Sample Customers

    Scripps Networks
    Information Not Available
    Buyer's Guide
    IT Asset Management
    March 2026
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