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BMC Remedy [EOL] vs Ivanti Asset Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
662
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
BMC Remedy [EOL]
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
36
Ranking in other categories
No ranking in other categories
Ivanti Asset Manager
Average Rating
3.0
Reviews Sentiment
4.8
Number of Reviews
2
Ranking in other categories
IT Asset Management (20th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
PiyushKumar1 - PeerSpot reviewer
Machine Learning Engineer at cmc
Long-term ticket management has become straightforward and supports efficient incident handling
The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.
reviewer1114818 - PeerSpot reviewer
Network Center Engineer II at a leisure / travel company with 201-500 employees
Provides limited scalability, and systems do not synchronize properly
I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In some of our use cases, people were spending more than three hours per day just generating reports, and then we created an automation for this and it reduced the time to 30 minutes."
"One good thing in A2019 is that all products of Automation Anywhere, like IQBOT services, Meta Bot Designer, Discovery Bot, and Control room are all together in one product which is very effective for any business team."
"This solution has gives us greater employee satisfaction because manual recurring work has been reduced."
"It has drag-and-drop features, which makes it very fast for us to gather the required data."
"The MetaBots are by far the most effective system within AA. Due to the fact that no scripting is required and only the passing of variables or values to get a definite result. IQ Bot with the ABBY OCR is a powerful component to do multiple extractions in the shortest possible timeframe in comparison to human execution of similarly identified tasks or operations."
"With Automation Anywhere, it will automate everything; it's smooth, effective, and very quick, making it easy to maintain websites and everything in the backend team while filtering out errors so everything is automated."
"Training videos are very good and include detailed examples, which is really helpful for beginners."
"Automation Anywhere has helped us save on both time and cost."
"As for advice on using BMC Remedy for the first time, I would advise that you should go ahead with BMC Remedy as it is a user-friendly and cost-effective product."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The solution is extremely user-friendly."
"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."
"Technical support is excellent."
"The solution's technical support is good."
"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."
"I would tell potential users that this is a good and reliable solution; it's a solution that has stood the test of time, not something new that hasn't been used extensively, and many Fortune 500 companies use it, so it's definitely a good solution."
"The product's stability in terms of uptime is generally good; it is always operational."
"The solution is easy to setup."
 

Cons

"Automation Anywhere could enhance its services by establishing a local office in our region to provide better support."
"Automation Anywhere has to improve its technical features."
"With our current version, we are experiencing issues with the access of the Control Room. Therefore, at the moment, we cannot really scale."
"The product is not totally stable."
"The regional distribution in Turkey can be improved."
"Automation Anywhere should improve its OCR command, as it's my observation that I have faced data loss or improper data being extracted."
"More interactions with PDFs would be great for Automation Anywhere. The ability to use more legacy technology for object cloning, flash plugins, etc. A lot of their Excel commands could use some improvement."
"Regarding my experience with the pricing, setup cost, and licensing of Automation Anywhere, I have some concerns about the product licensing model."
"The initial setup of BMC Remedy Asset Management was complex."
"The interface is obsolete."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy."
"The desktop technicians face some challenges with the solution."
"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."
"The tool is very old."
"The solution must be flexible."
"It was hard to get reports unless by contacting the developer."
"The synchronization between the ITAM and Neurons should be restored."
"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."
 

Pricing and Cost Advice

"It looks like it will be right around $115,000, not counting IQ Bot, which we won't renew until later."
"The enterprise version is expensive for small businesses and individual users."
"It depends. For example, for my group, we are centralizing the infrastructure in Paris. Our contract is signed with Automation Anywhere in France. The currency and the pricing of Automation Anywhere in France can appear beneficial and interesting for Germany and Scandinavian countries, but when we share our infra and are internally charging other countries such as Poland, Brazil, or some other country with a lower currency value as compared to Euro, it becomes less beneficial. They would prefer to sign the contract directly with Automation Anywhere because they will benefit from a price that is as per their local market."
"From my experience, I can say that the initial setup cost is easily recovered over a period of time once the bots start running in production."
"The pricing for Automation Anywhere is reasonable."
"The price is very reasonable."
"The price of Automation Anywhere is a little higher than some of the competition, such as UiPath. However, depending on the use case and other factors we are able to receive some discounts."
"Automation Anywhere is costlier than the general competition. That is aligned with the share of the market it has."
"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."
"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."
"The pricing is on the expensive side."
"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."
"BMC Remedy is worth its price."
"With the product, you can either go for a yearly or a perpetual licensing model."
"The tool is expensive."
"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."
"The solution is reasonably priced."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
11%
Manufacturing Company
11%
Outsourcing Company
10%
Financial Services Firm
13%
Manufacturing Company
11%
Government
7%
Outsourcing Company
6%
Leisure / Travel Company
21%
Retailer
9%
Comms Service Provider
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise81
Large Enterprise558
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise5
Large Enterprise21
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Remedy Asset Management?
If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...
What is your primary use case for BMC Remedy Asset Management?
BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...
What is your experience regarding pricing and costs for BMC Remedy Asset Management?
The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.
What needs improvement with Ivanti Asset Manager?
The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct information, a...
What is your primary use case for Ivanti Asset Manager?
I use the platform to track IT assets, including who they belong to and their current status.
What advice do you have for others considering Ivanti Asset Manager?
Significant improvements would need to be made before AI could be effectively utilized. The ITAM portion is particula...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Remedy Asset Management
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Scripps Networks
Information Not Available
Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: July 2026.
908,858 professionals have used our research since 2012.