BMC TrueSight and Splunk ITSI are prominent competitors in the IT monitoring domain. Splunk ITSI appears to have an upper hand due to its flexibility in data ingestion and robust predictive analytics, despite TrueSight's strong integration and event management capabilities.
Features: BMC TrueSight offers integrated management of application, infrastructure, and event monitoring with Presentation Server and AppVisibility Manager. It provides automated triage, alert consolidation, and supports global scalability, managing diverse data center assets efficiently. Splunk ITSI excels in ingesting numerous data sources, offering machine learning for predictive analytics, and providing real-time monitoring. Its Glass Tables enable clear service health visualization, ensuring comprehensive end-to-end visibility.
Room for Improvement: BMC TrueSight should enhance lightweight knowledge modules, improve dashboard user-friendliness, and boost cloud monitoring capabilities. Reducing deployment complexity and aligning with modern AIOps are also key areas. Splunk ITSI can benefit from improved third-party integration, extended predictive analytics for longer forecasts, and a more interactive UI design. Addressing false-positive rates would further enhance its usability.
Ease of Deployment and Customer Service: BMC TrueSight is mainly available for on-premises deployment, with some private cloud options, aligning with traditional deployment preferences. Customer support gets mixed feedback regarding responsiveness. Conversely, Splunk ITSI supports hybrid and public cloud environments, offering greater deployment flexibility. Splunk's customer support is generally regarded as efficient, with quick resolutions and strong collaboration.
Pricing and ROI: BMC TrueSight is often deemed expensive, especially as an enterprise solution, with endpoint-based licensing affecting scalability. Despite higher costs, it promises significant ROI by reducing IT operations costs. Splunk ITSI, also considered costly, justifies the expense with effective data ingestion and centralized monitoring value. Its data usage-based pricing is flexible but can become costly with the large data volumes. Both solutions prioritize operational efficiency and high-level support for substantial ROI benefits.
Risks can mean that if one failure happens, it can result in risks in hundreds of thousands of USD.
I would rate their technical support a nine out of ten.
The technical support is excellent, and I would rate it at ten.
We typically have weekly calls with the technical staff, and whenever we encounter issues, they usually reply with solutions within one or two days.
When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.
Splunk is highly scalable, with the ability to expand efficiently.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Splunk ITSI (IT Service Intelligence) fails if you do not have good hardware requirements.
There are some complexities with deployment that could be improved in BMC TrueSight.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
On-cloud upgrades are easy, but on-premises upgrades are very painful.
When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.
BMC TrueSight licensing costs are on the more expensive side.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
I believe the pricing is based on daily volume ingestion.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
One valuable feature is the scheduled maintenance window provided by Splunk ITSI (IT Service Intelligence) because Splunk does not offer this scheduling maintenance feature in the core product, but Splunk ITSI (IT Service Intelligence) helps us with these maintenance reports.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
The most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics.
| Product | Market Share (%) |
|---|---|
| Splunk ITSI (IT Service Intelligence) | 0.8% |
| BMC TrueSight | 1.0% |
| Other | 98.2% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 34 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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