BeyondTrust Remote Support vs TeamViewer Business comparison

BeyondTrust and TeamViewer are both solutions in the Remote Access category. BeyondTrust is ranked #12 with an average rating of 8.0, while TeamViewer is ranked #1 with an average rating of 8.9. BeyondTrust holds a 3.5% mindshare in VUS, compared to TeamViewer’s 10.2% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 92% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Nov 2, 2025

TeamViewer Business and BeyondTrust Remote Support are competitors in the remote access solutions market. BeyondTrust often gains an edge in environments that require high security and integration with IT service management (ITSM) tools, while TeamViewer is highlighted for its ease of use and multiple platform compatibility.

Features: TeamViewer includes cross-platform compatibility, comprehensive file-transfer options, and the ability to bypass corporate firewalls, which ensures seamless remote access. It also offers high speed and stability, making it a reliable choice for users across different environments. BeyondTrust is known for its non-persistent agent, secure remote controls, and advanced reporting tools, which enhance its utility in secured and regulated environments. Additionally, it integrates strongly with ITSM solutions, providing a cohesive support experience.

Room for Improvement: TeamViewer users suggest improved version interoperability, better clipboard management, and enhanced session stability. Suggestions also include more robust Linux support and improved drag-and-drop features. BeyondTrust could improve its integration with Apple devices, enhance chat functionality, and provide better initial deployment reporting to boost user experience.

Ease of Deployment and Customer Service: TeamViewer offers straightforward deployment options across both cloud and on-premises environments, requiring minimal technical support, although its documentation could be more comprehensive. BeyondTrust provides versatile deployment options but stands out for its extensive customer support, necessary for handling its advanced features. Both solutions are regularly updated and supported, with TeamViewer leveraging a strong, community-driven model.

Pricing and ROI: TeamViewer offers a free version for personal use, though commercial pricing is perceived as high. However, it provides significant time savings and productivity benefits that contribute to a solid ROI. BeyondTrust has a higher upfront cost, justified by its robust security, flexibility, and integration capabilities within large IT infrastructures, often perceived as cost-effective over time for security-focused environments. Both products are considered worthwhile investments based on long-term efficiency and capabilities.

To learn more, read our detailed BeyondTrust Remote Support vs. TeamViewer Business Report (Updated: December 2025).

Buyer's Guide

BeyondTrust Remote Support vs. TeamViewer Business

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of January 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.3%, down from 9.5% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.5%, up from 2.7% compared to the previous year. The mindshare of TeamViewer Business is 10.2%, down from 12.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
TeamViewer Business	10.2%
Microsoft Intune	9.3%
BeyondTrust Remote Support	3.5%
Other	77.0%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

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JIMRALD ABASANTA

IT NETWORK ENGINEER at KFUPM

Remote support has transformed my work and now saves time with fast, secure file transfers

What I appreciate about TeamViewer Business is the reliable and secure connection experienced during file transfers or troubleshooting processes, even when we have to restart the PC; we are still able to connect to the customer quickly. TeamViewer Business offers a free version for both personal and business use. The free version actually covers all the features needed for secure remote connection, which is one of the positive aspects I have experienced. The secure connections and great file transfer feature are super fast and secure, with reliable features during the process of reconnecting and connecting back to clients. Back in 2009 and 2007, the internet did not have the faster features it has today. TeamViewer Business's file transfer feature has made things easier. Instead of downloading a file from a source like HP.com, we just have to transfer the file from our system to the customer securely and quickly. Many technical support people have benefited from that feature, which I find very reliable.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune is flexible. If you want to move a device that was previously on-prem, we can bring it to the cloud and apply all the policies. This is helpful for even those organizations that were on-prem and not on the cloud. They can also come and use these features, which are pretty cool and would be handy to protect the data and manage the devices as well."

"For the price, the features included with Microsoft are appealing."

"The most valuable feature of Intune is the ability to reset a lost device and remove all the data."

"The most valuable feature of Microsoft Intune is patching-related capabilities."

"The solution is scalable. We currently have tens of thousands of users within our organization using the solution."

"These capabilities have made a significant impact in my work, providing a comprehensive view of all devices and features in a single platform."

"Microsoft Intune is a cost-saving solution, reducing IT department workload and allowing for faster device provisioning compared to traditional methods."

"One valuable feature of Microsoft Intune is the enrollment process, which is user-based, making it easier to manage compared to AirWatch."

More Microsoft Intune pros

"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."

"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."

"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."

"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."

"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."

"This is a very secure product."

"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."

More BeyondTrust Remote Support pros

"The product allows easy access to any system in case of any issues."

"I recommend it as a solution for remote disk users."

"The product is quite stable. The performance is good."

"TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us."

"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."

"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."

"TeamViewer Business has positively impacted my organization by helping us resolve critical issues within the four-hour SLA contracts we have with clients, avoiding penalties associated with delays."

"Saving users in the interface has helped our workflow and made things easier for our team because we use it every single day, and we would struggle to support our teams effectively without TeamViewer Business; it has made things much easier."

More TeamViewer Business pros

Cons

"Microsoft Intune is not as fast and extensive as traditional solutions such as SCCM and others."

"Every time we call, we get bounced to a new team... there is no cohesive end-to-end support, which is very frustrating and time-consuming."

"There is no catalog for mobile access management (MAM) security."

"Microsoft Intune is currently overpriced."

"There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations."

"Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."

"The granular support for other device types in Microsoft Intune could be improved."

"It should be simplified. I've worked with many different mobile device management solutions, and Intune is one of the more complex ones. It could be more simplified, and some of it is related to the wording that is being used, such as a configuration profile versus a policy. They really should have had different names to make it less confusing."

More Microsoft Intune cons

"Lacks some kind of voice communication option."

"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."

"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."

"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."

"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."

"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."

"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."

"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."

More BeyondTrust Remote Support cons

"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."

"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."

"The solution could improve by increasing or removing the time limitation on the use of a session."

"TeamViewer could be more secure."

"TeamViewer Business's scalability is bad because it's very expensive."

"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."

"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."

"The installation and the update agent could improve."

More TeamViewer Business cons

Pricing and Cost Advice

"Its price is fair. It's a normal price. It isn't too expensive or too cheap."

"The pricing is competitive, but it is not cheap."

"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."

"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."

"I am satisfied with the pricing."

"Intune comes with the licensing that is common for large organizations. However, Microsoft has recently released many add-ons that are very expensive, especially for large organizations or corporations."

"The licensing costs we leave up to the customer and these vary from one to another."

"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."

More Microsoft Intune pricing and cost advice

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"It is not the most cost effective solution on the market."

"I would like to order more licenses. This would allow us to support more end users concurrently."

"The solution is subscription-based and depends on the number of admin users."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

"We believe for the money, it is worth what you pay."

"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."

"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."

More BeyondTrust Remote Support pricing and cost advice

"I used the free version of TeamViewer."

"We're using the free version. We do not pay any licensing fees."

"We are using the standard free version of TeamViewer."

"...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer..."

"The version of the solution we are using is free."

"We are using the free version of TeamViewer."

"TeamViewer has multiple licensing options."

"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."

More TeamViewer Business pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

10%

Government

Manufacturing Company

11%

Computer Software Company

10%

Government

Financial Services Firm

Manufacturing Company

12%

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	121
Midsize Enterprise	47
Large Enterprise	154

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	34
Large Enterprise	32

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with BeyondTrust Remote Support?

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...

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What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

The cost depends on the number of licenses a customer buys. For a smaller customer, the cloud solution costs around $...

See all answers

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

See all answers

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

See all answers

What is your experience regarding pricing and costs for TeamViewer?

Regarding pricing and setup costs, I have not directly encountered those matters. My experience has mostly focused on...

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

IBM MaaS360 vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 5% of the time

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BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 8% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 7% of the time

TeamViewer Tensor vs BeyondTrust Remote Support

Compared 5% of the time

ScreenConnect vs BeyondTrust Remote Support

Compared 5% of the time

Claroty Platform vs BeyondTrust Remote Support

Compared 5% of the time

More BeyondTrust Remote Support Competitors

TeamViewer Tensor vs TeamViewer Business

Compared 21% of the time

Microsoft Remote Desktop Services vs TeamViewer Business

Compared 8% of the time

Skype for Business vs TeamViewer Business

Compared 4% of the time

ISL Online vs TeamViewer Business

Compared 3% of the time

Parsec vs TeamViewer Business

Compared 3% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

January 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

January 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

TeamViewer Business

January 2026

Download TeamViewer Business product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

TeamViewer Business is a license aimed at small teams and companies, developed to facilitate remote connectivity with features suitable for various business needs.

Providing access without user passwords, TeamViewer Business enhances productivity by allowing remote support across multiple platforms. It simplifies IT operations, connecting to PCs, laptops, servers, and mobile devices even in low-bandwidth situations. Two products, TeamViewer Remote and TeamViewer Tensor, extend its core features, with Tensor catering to large enterprises requiring advanced solutions.

What are the key features of TeamViewer Business?

Remote Access: Facilitates connectivity across platforms without passwords.
File Transfers: Enables fast and secure file sharing.
Security: Offers encryption and two-factor authentication.
User-Friendly Interface: Simplifies remote support and management.
High Compatibility: Connects easily, even under low bandwidth, supporting diverse devices.

What benefits and ROI can users expect?

Productivity Boost: Reduces need for travel while ensuring efficient support.
Cost Efficiency: Saves on physical resources by enabling remote troubleshooting.
Enhanced Security: Protects data with encryption and advanced security measures.
Flexible Connectivity: Maintains control across a broad range of devices, improving efficiency.

Industries leverage TeamViewer Business for remote desktop support, assisting in troubleshooting, software upgrades, and training. Companies manage both staff and clients remotely, ensuring technical challenges are handled seamlessly, promoting collaboration and facilitating remote meetings. IT teams use it to maintain operations without needing a physical presence, making it valuable across sectors.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Buyer's Guide

BeyondTrust Remote Support vs. TeamViewer Business

December 2025

Free Report: BeyondTrust Remote Support vs. TeamViewer Business

Find out what your peers are saying about BeyondTrust Remote Support vs. TeamViewer Business and other solutions. Updated: December 2025.

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