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Catchpoint vs Quest Foglight for APM [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Catchpoint
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Application Performance Monitoring (APM) and Observability (33rd), Network Monitoring Software (50th), Cloud Monitoring Software (27th), Digital Experience Monitoring (DEM) (11th)
Quest Foglight for APM [EOL]
Average Rating
8.0
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Gaurav-Bansal - PeerSpot reviewer
Support Engineer at a tech vendor with 5,001-10,000 employees
Proactive monitoring has built customer trust and now detects regional website and CDN issues early
In my opinion, one of the best features Catchpoint offers is the detailed alerting, which not only points out outages but also provides a lot of information in the alerts. I find the alerting details helpful because, working for hosting organizations, it is tough to identify issues due to third-party providers, such as a CDN. The alerts contain all the details, such as when a website is failing to load due to a CDN issue, such as a 503 error at the CDN. I think Catchpoint helps us detect issues before anybody could report them, which can impact clients because it provides prior monitoring that also sees outside the infrastructure, meaning outside the backend. Catchpoint positively impacts our organization by helping us build customer trust, as customers do not care if the issue comes from the backend or our infrastructure. It allows us to determine issues that are not related to our services, which builds good trust with customers, and they know we are working on downtimes. I believe Catchpoint's accuracy and reliability of output is impressive because it finds issues before anyone else does. Even if a website viewer identifies a problem, Catchpoint has good global coverage on outages and checks application statuses continuously, reporting them immediately. Catchpoint has good scalability and is stable. Catchpoint is very great software for troubleshooting APIs, websites, availability, and other third-party services such as CDNs, which makes it stand out.
AK
Consultant at a tech services company with 1,001-5,000 employees
Drill-down monitoring shows us the entire transaction chain, from the front end to back end. It needs HTML5 interface.
I want to see a new interface that contains HTML5 features. The current version of Foglight (on-premise edition) is so fusty in comparison with leaders of Gartner APM Quadrant - i.e. Appdynamics, NewRelic, Dynatrace. If you try to compare SaaS and on-premise Foglight versions you can see differences in UI-design. It's my subjective experiences, but SaaS version looks more modern. Hope this helps

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Catchpoint has everything you could want in a synthetic tool, and many things that you didn't know you wanted but you are ecstatic to have."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"The solution offers three different ways of slicing data to look for abnormalities."
"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues."
"They only lose two points for the cost; otherwise, the insights they provide are really good."
"The product has improved the way we respond to database issues as it has made us more proactive."
"The extensive monitoring tools embedded in Foglight are a real asset."
"With the APM you can replay the end user session and see issues quickly by viewing the session."
"At a glance I can easily see what is going on with all of my VMware ​environments, including top consumers of resources."
"Many other tools are capable, but IMO not as flexible or powerful except for particular applications."
"Real time database monitoring and alerting are valuable."
"FxV is valuable as we can playback the session."
"Foglight is the best overall solution we use, but it doesn't do everything we need or doesn't provide the best solution to everything we want to monitor."
 

Cons

"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"I think Catchpoint should have licensing models for individuals or very small organizations, and there is no auto-tuning for alerts, so auto-tuning features for alerts would be beneficial."
"As part of the improvement, there are certain categories, like for the China market, where we face issues."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."
"The old user version was better, it was more user-friendly."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"I want to see a new interface that contains HTML5 features."
"They need to improve the stability of FxM and FxV."
"Being able to incorporate other bespoke monitoring into Foglight would have made the tool even more useful."
"I think installation and setup needs little more improvement especially when you are installing with external database."
"We had stability issues for FTR. The player used to get hung while running the robot scripts."
"When we first turned on Foglight for the first time, it was like a fire hose."
"SQL agents often failed but again this may have been addressed in future versions."
"I want to see mobile access application in the next release."
 

Pricing and Cost Advice

"The solution's pricing varies based on services and licensing models."
"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
"The solution's pricing is comparable to the last tool we were using."
"In terms of licensing fees, I believe they were slightly higher."
"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."
"Since the product split – the licensing is a bit more complex."
"I recall it being a very expensive solution relative to function and stability."
"The price is expensive for us."
"Foglight can be expensive I would go with the pricing at a three year deal."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Construction Company
10%
Comms Service Provider
9%
Retailer
8%
Marketing Services Firm
18%
Construction Company
14%
Financial Services Firm
9%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise15
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise7
Large Enterprise13
 

Questions from the Community

What is your experience regarding pricing and costs for Catchpoint?
My experience with pricing, setup costs, and licensing is that you just need to buy the licenses, and the team sends you the license keys, which is pretty easy. I am not sure about cost-effectivene...
What needs improvement with Catchpoint?
I think Catchpoint should have licensing models for individuals or very small organizations, and there is no auto-tuning for alerts, so auto-tuning features for alerts would be beneficial.
What is your primary use case for Catchpoint?
My main use case for Catchpoint is to check website availability in different regions so that we can be aware of any downtimes. A specific example of how I have used Catchpoint to check website ava...
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Also Known As

No data available
Foglight, Dell Foglight
 

Overview

 

Sample Customers

Information Not Available
Anji Automotive Logistics, Unimat, Priceline.com
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