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Catchpoint vs Quest Foglight for APM [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Catchpoint
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
14
Ranking in other categories
Application Performance Monitoring (APM) and Observability (37th), Network Monitoring Software (56th), Cloud Monitoring Software (31st), Digital Experience Monitoring (DEM) (11th)
Quest Foglight for APM [EOL]
Average Rating
8.0
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Featured Reviews

AnmolRai - PeerSpot reviewer
Technical Consultant Project Lead at a consultancy with 10,001+ employees
Valuable monitoring features enhance ecommerce experience while improvement needed in region-specific insights
As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.
AK
Consultant at a tech services company with 1,001-5,000 employees
Drill-down monitoring shows us the entire transaction chain, from the front end to back end. It needs HTML5 interface.
I want to see a new interface that contains HTML5 features. The current version of Foglight (on-premise edition) is so fusty in comparison with leaders of Gartner APM Quadrant - i.e. Appdynamics, NewRelic, Dynatrace. If you try to compare SaaS and on-premise Foglight versions you can see differences in UI-design. It's my subjective experiences, but SaaS version looks more modern. Hope this helps

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Catchpoint is actually catching issues before customers see them, since it's checking the sites every five minutes or even every minute, via the APIs."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"They only lose two points for the cost; otherwise, the insights they provide are really good."
"The thing I like most is the tech support in this company, because they have 24/7 chat support. We can chat immediately and ask them about an issue and they keep responding. They create tickets on our behalf and respond."
"Catchpoint's customer service and support are valuable."
"The capacity to identify those issues regionally, nationally, and globally was an unbelievable return on our investment."
"My advice to others who want to start using Catchpoint is that it's more useful for eCommerce businesses, and if you want to use it, it's a very, very helpful tool because it captures data from end-to-end."
"Our ROI has been great it has saved us many times to resolve issues before customers started complaining."
"Having standard monitoring features and a central repository saves us a lot of time and reduces risk of incidents."
"Foglight is the best overall solution we use, but it doesn't do everything we need or doesn't provide the best solution to everything we want to monitor."
"The most valuable feature is drill-down monitoring, which shows us from one interface the transaction chain from the front end to back end."
"FxV is valuable as we can playback the session."
"Dell Foglight does analyze and optimize your virtual infrastructure. It definitely reduces operational cost."
"Sometimes we can solve problems before they occur."
"We are able to capture the real time user experience of our solutions and we have an understanding of overall performance."
 

Cons

"As part of the improvement, there are certain categories, like for the China market, where we face issues."
"The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats."
"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"Catchpoint can be improved by focusing solely on network monitoring."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"The only thing that occasionally bugs me about Catchpoint is some aspects of the UI."
"I think installation and setup needs little more improvement especially when you are installing with external database."
"When we first turned on Foglight for the first time, it was like a fire hose."
"Stability was always an issue in large environments."
"We have not realized a good ROI on the product due to the fact that we were not able to monitor our core application which runs on Webmethods."
"I want to see mobile access application in the next release."
"I would perhaps like to see more SSMS connections."
"They need to improve the stability of FxM and FxV."
"My only complaint from Foglight for monitoring is that you only get a plot for five minute average for metrics like CPU and Memory, on the application side I can see metrics more quickly at 15 seconds for metrics like active sessions, heap."
 

Pricing and Cost Advice

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."
"The solution's pricing is comparable to the last tool we were using."
"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."
"In terms of licensing fees, I believe they were slightly higher."
"The solution's pricing varies based on services and licensing models."
"Foglight can be expensive I would go with the pricing at a three year deal."
"The price is expensive for us."
"I recall it being a very expensive solution relative to function and stability."
"Since the product split – the licensing is a bit more complex."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Construction Company
10%
Retailer
10%
Comms Service Provider
9%
Marketing Services Firm
20%
Comms Service Provider
10%
Construction Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise12
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise7
Large Enterprise13
 

Questions from the Community

What is your experience regarding pricing and costs for Catchpoint?
My experience with pricing, setup cost, and licensing is that the cost was very cost-effective and affordable.
What needs improvement with Catchpoint?
Catchpoint can be improved as it has a complex setup and configuration, and dashboard customization and UX should be improved.
What is your primary use case for Catchpoint?
My main use case for Catchpoint is proactive monitoring of application performance, availability, and user experience. A quick specific example of how I use Catchpoint for monitoring application pe...
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Also Known As

No data available
Foglight, Dell Foglight
 

Overview

 

Sample Customers

Information Not Available
Anji Automotive Logistics, Unimat, Priceline.com
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