Cherwell Service Management vs Samanage comparison

Ivanti and SolarWinds are both solutions in the Help Desk Software category. Ivanti is ranked #28, while SolarWinds is ranked #16 with an average rating of 8.0. Ivanti holds a 1.7% mindshare in HDS, compared to SolarWinds’s 1.6% mindshare. Additionally, 80% of Ivanti users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

Cherwell Service Management

Read 6 Cherwell Service Management reviews

1,086 Views
923 Comparison Views

80% willing to recommend

Samanage

Read 3 Samanage reviews

1,426 Views
884 Comparison Views

100% willing to recommend

Cherwell Service Management

Samanage

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 3, 2024

Samanage and Cherwell Service Management are competing products in the IT service management space. Cherwell Service Management seems to have the upper hand due to its comprehensive features.

Features: Samanage is valued for its intuitive ticketing system, effective asset management, and automation capabilities. Cherwell Service Management stands out with extensive configuration options, flexibility in customization, and strong reporting tools.

Ease of Deployment and Customer Service: Samanage is known for cloud-based deployment ensuring quick implementation with minimal disruption. Its customer service is responsive and helpful. Cherwell Service Management provides cloud and on-premises deployment options, with a more intricate setup, supported by comprehensive resources and professional services.

Pricing and ROI: Samanage is more budget-friendly with a lower setup cost, offering good ROI for small to medium-sized enterprises. Cherwell Service Management incurs a higher initial expenditure, but its customizable nature and extended capabilities justify the cost for large enterprises seeking broad functionality, offering substantial long-term ROI.

To learn more, read our detailed Cherwell Service Management vs. Samanage Report (Updated: March 2026).

Buyer's Guide

Cherwell Service Management vs. Samanage

March 2026

Download the complete report

Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cherwell Service Management

Ranking in Help Desk Software

28th

Ranking in IT Service Management (ITSM)

27th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Samanage

Ranking in Help Desk Software

16th

Ranking in IT Service Management (ITSM)

17th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (12th), License Management (5th)

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of Cherwell Service Management is 1.7%, up from 0.5% compared to the previous year. The mindshare of Samanage is 1.6%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Samanage	1.6%
Cherwell Service Management	1.7%
Other	96.7%

Help Desk Software

Featured Reviews

Thobile Moeketsi

Senior Manager at Sasria SOC Ltd.

Having everything in one location has significantly improved our efficiency and reporting

We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.

Read full review

Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Implementing CSM has made us very efficient and we're now able to plan changes and the steps required for implementation."

"The best feature is the ability to create functional dashboards, where the IT manager can interact with its data through the dashboard using the drill down feature."

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"Its integration features, orchestration features, and discovery tools are the most valuable."

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"The most valuable features are problem management and change management."

"All our activities are carried out in the one place."

"The dashboard and the reporting functionality are the solution's most valuable features."

More Cherwell Service Management pros

"The solution has a great filtering feature."

"Samanage has not only taken over asset and inventory management, but it also has the ability to function across departments, making it easy for end users to submit help desk tickets for IT, HR, and Finance."

"I would recommend Samanage from the IT support perspective because it's a great ticketing system and the only downside is the site shutdowns and the messy nature of the UI and UX."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

Cons

"Application service mapping, GRC, SecOps, and things like that need improvement."

"The support from the actual manufacturer is poor."

"The stability, specifically in the on-premises deployment model, could be improved."

"Agile delivery should be supported."

"We need to be on VPN in order to set up and access the solution, and that has created some challenges."

"The solution could be more user-friendly."

"They need to improve their mobile interface, as well as features regarding the extension of the mobile access to the end user."

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

More Cherwell Service Management cons

"The system shuts down about once a month which is frustrating."

"We've had some problems with the system shutting down about once a month. It sometimes takes five or 10 minutes to start working again but it can also take hours."

"The setting up process is not quite easy. It's quite difficult."

"There are definitely areas for improvement, but so far, so good."

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."

"It is expensive."

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

884,933 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

13%

Manufacturing Company

12%

Energy/Utilities Company

11%

Healthcare Company

10%

Manufacturing Company

16%

Comms Service Provider

10%

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

ServiceNow vs Cherwell Service Management

Compared 28% of the time

BMC Helix ITSM vs Cherwell Service Management

Compared 17% of the time

Ivanti Neurons for ITSM vs Cherwell Service Management

Compared 8% of the time

Freshservice vs Cherwell Service Management

Compared 7% of the time

JIRA Service Management vs Cherwell Service Management

Compared 6% of the time

More Cherwell Service Management Competitors

ServiceNow vs Samanage

Compared 16% of the time

Freshservice vs Samanage

Compared 15% of the time

Provance IT Asset Management Pack vs Samanage

Compared 5% of the time

Symantec Asset Management Suite vs Samanage

Compared 5% of the time

Ameyo Fusion CX vs Samanage

Compared 5% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2026

Download Cherwell Service Management product report

Buyer's Guide

Help Desk Software

March 2026

Download Samanage product report

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Ivanti

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

Cherwell Service Management vs. Samanage

March 2026

Free Report: Cherwell Service Management vs. Samanage

Find out what your peers are saying about Cherwell Service Management vs. Samanage and other solutions. Updated: March 2026.

DOWNLOAD NOW

884,933 professionals have used our research since 2012.

See our Cherwell Service Management vs. Samanage report.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.