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Cisco Secure Email vs Symantec Messaging Gateway comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Secure Email
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
63
Ranking in other categories
Email Security (4th), Cisco Security Portfolio (6th)
Symantec Messaging Gateway
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Secure Email Gateway (SEG) (12th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Cisco Secure Email is designed for Email Security and holds a mindshare of 4.5%, down 5.3% compared to last year.
Symantec Messaging Gateway, on the other hand, focuses on Secure Email Gateway (SEG), holds 3.0% mindshare, up 2.5% since last year.
Email Security Mindshare Distribution
ProductMindshare (%)
Cisco Secure Email4.5%
Proofpoint Email Protection5.9%
Microsoft Defender for Office 3655.2%
Other84.4%
Email Security
Secure Email Gateway (SEG) Mindshare Distribution
ProductMindshare (%)
Symantec Messaging Gateway3.0%
Proofpoint Email Protection18.0%
Mimecast Advanced Email Security14.1%
Other64.9%
Secure Email Gateway (SEG)
 

Featured Reviews

KS
Technical Associate Network Security at Valuepoint Systems
Email security has protected financial data and provides clear tracking for every branch message
The areas of Cisco Secure Email that could be improved or enhanced are the slowness in the console. I don't think it was a database error or something, but we feel some slowness in configuring DLP and other content filters compared to other consoles. It may have been due to on-premises, but it was much noisy at some times while configuring DLP. When we tried to configure a DLP policy, the console became much slower. In that case, we cannot see what had happened in the mail which was blocked at that time. It may take nearly an hour to get back to normal while configuring policies. That is the major issue in the product.
Dennis O'Reilly - PeerSpot reviewer
Cyber SecOps Principal at Dotcom Security
The product provides good content filtering options, but the false positive submissions must be improved
The tool is very stable. I rate the stability a seven out of ten. It's an on-premise application that runs on a virtual machine. It has dependencies on the hypervisor host that we're running it on. If it's not configured, the application can be influenced by it. Sometimes, there is a service stop error while the service is still running. Sometimes, the service just stops. Some policies do not act the way that we intend them to respond.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ATP has been the most valuable in improving our email security posture."
"You are never secure without some solution from Cisco."
"Overall, it is a very good product, and I'm very happy with it."
"The product blocks spam emails."
"The tech engineers are very knowledgeable."
"At one point, there was a zero-day attack. The Cisco appliance detected it and stopped it, helping us out. We avoided the attack and potential damage."
"Introducing Cisco Secure Email Gateway systems was a set change for us and reduced the number of unwanted emails by a huge factor, a benefit that has continued from when we first got the devices until today."
"Cisco Secure Email's most valuable is email certification."
"Symantec’s spyware and malware signature database is very good compared to other products."
"Messaging Gateway is stable."
"The main thing that I appreciate about this product is that the database of spam, malware, and ransomware is very large."
"Since Symantec Messaging Gateway is a Linux-based solution it is stable."
"The stability is good; it's not buggy or glitchy, it works well, the performance is good, and they kept up with security patches."
"The anti-malware and spam features are valuable."
"The solution is excellent at blocking spam."
"The cloud-based interface is very user-friendly."
 

Cons

"I would like more functionality and how to use it for Level 2 type staff. The biggest issue is it needs to be easier to use and navigate."
"Cisco Email Secure's pricing needs to be less. We have vendors who provide cheaper solutions with the same features."
"It is not user-friendly, and it is quite complicated. So, it should be more user-friendly."
"The management features of the product are not up to date."
"Don't neglect that because if you just try to rely on Cisco support you're going to notice pretty consistent slowdowns."
"Typically, in a phishing email, they try to use a name everybody's going to recognize, like the CEO's name or the CFO's name... With this appliance, the way it's designed at the moment, for us to really stop that with any level of confidence, we have to build a dictionary of all the names of the people we want it to check, and all the ways they could be spelled. My name would be in there as Phillip Collins, Phillip D. Collins, Phillip Dean Collins, Phil Collins, Phil D. Collins. There could be eight or 10 variations of my name that we'd have to put in the dictionary. There's no artificial intelligence to say "Phil Collins" could be all these other things, and to stop phishing from coming through in that way."
"If you are not a technical guy, it is hard to maneuver, but as soon as you work on it, it gets better and better. If there was a better way to know how to do things or how to find things, it would be good."
"It would be nice to have an easier way to check on the health of the system, how stressed these appliances are. Sure, you can do it, but it would be helpful to have an easier way to do it, maybe even at a glance."
"It is a nice product but is not user friendly in terms of the graphical interface. It is poor and is not rich in terms of the human interface."
"This product would benefit from better integration with Symantec Endpoint Protection."
"Symantec Messaging Gateway can improve detection because most of them are false negatives or false positives that we are trying to troubleshoot. Additionally, we are having routing problems and they are somehow connected to DNS issues."
"They really need to create a good package that competes with Microsoft."
"The solution interface is from 2003 and is outdated. Symantec Messaging Gateway needs to update the interface."
"Sometimes the solution picks up false positive for viruses during scans."
"Since it was purchased by Broadcomm, we've found there's been a general slide in terms of the local services we have access to and we are considering replacing them."
"Symantec Messaging Gateway should include better exclusions and exceptions for better administration."
 

Pricing and Cost Advice

"I don't have the insights into it, but compared to different products, it seems to have a medium level of pricing."
"There were no other costs in addition to the standard licensing fees."
"I rate the pricing a ten out of ten on a scale where one means it is less cost-effective, and ten means it is the most cost-effective solution."
"We do annual licensing for Cisco Secure Email Gatewayand SMA together, and possibly SmartNet support. Packaged together, the cost is just under $38,000."
"I rate the product price as six on a scale of one to ten, where one means it is a very expensive tool."
"Licensing costs depend on how many users there are. It could range between $5 and $7 per month, per user."
"Pricing depends on your environment and which model you want to buy."
"The pricing is good."
"The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle."
"A subscription for technical support costs extra."
"They're a little costly compared to Microsoft."
"Symantec Messaging Gateway’s pricing is very cheap."
"It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email."
"For 150 users, we pay INR 1,60,000."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
10%
Manufacturing Company
9%
Comms Service Provider
7%
Outsourcing Company
19%
Construction Company
15%
Financial Services Firm
13%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise18
Large Enterprise27
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for Cisco Secure Email?
The pricing structure is good as it is user-based or email client-based, which is positive for clients.
What needs improvement with Cisco Secure Email?
The areas of Cisco Secure Email that could be improved or enhanced are the slowness in the console. I don't think it was a database error or something, but we feel some slowness in configuring DLP ...
What is your primary use case for Cisco Secure Email?
We are using Cisco Secure Email to monitor the outgoing and incoming mail traffic in our financial institute. We have nearly 900 branches all over India. We have an on-premises mail server in which...
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Also Known As

Cisco Email Security, IronPort, Cisco Email Security, ESA, Email Security Appliances
Symantec.cloud, Symantec Email Security.cloud
 

Overview

 

Sample Customers

SUNY Old Westbury, CoxHealth, City of Fullerton, Indra
Doric, Joblink Plus, Our Lady of Mercy College, Parramatta, PPB Advisory, Slater & Gordon Lawyers, Sydney Adventist Hospital Ltd.
Find out what your peers are saying about Proofpoint, Microsoft, Check Point Software Technologies and others in Email Security. Updated: August 2026.
913,924 professionals have used our research since 2012.