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DNIF HYPERCLOUD vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Average Rating
8.8
Reviews Sentiment
6.6
Number of Reviews
20
Ranking in other categories
AI-SOC (1st), AI-Powered Security Automation (1st)
DNIF HYPERCLOUD
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
8
Ranking in other categories
Log Management (42nd), Security Information and Event Management (SIEM) (46th), User Entity Behavior Analytics (UEBA) (20th), Security Orchestration Automation and Response (SOAR) (28th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (17th)
 

Featured Reviews

AD
Solutions Architect at ProArch
Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency
Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.
Kishore Tiwari - PeerSpot reviewer
Deputy General Manager - Information Security (Lead ISA) at a energy/utilities company with 1,001-5,000 employees
Development from open sources is very valuable but a huge infrastructure is required
The solution's command line should be simpler so that routine commands can be used. The search configuration is a bit different than other OEMs or SIEM solutions like ArcSight or QRadar that are easy to search because they operate similarly. The logic is there and the solution supplies a pretty good explanation. Basically, DNIF spelled out is the opposite of FIND. You have to find commands whenever you want to search something. For example, a highway gets you to your destination but there is an alternate way people don't yet know about. Gartner or Forrester haven't yet studied it. We were a bit nervous when we were trying to get familiar with the solution. We wondered if we could realize ROI because the commands and ways of pulling data were different to us. We raised a case with the support team and their professionals provided the needed support. The command line is user friendly once you understand it. If you need immediate use, then you might want to get assistance from someone who is well-versed in methods for using key patterns to find things. Lengthier files for threat hunting or analysis are needed. The correlation happens, but exporting a large number of files to abstract them is not possible. For example, I want to present raw data to management so I should be able to customize a date range in my query and download the files.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"Under one SOC tool in Torq, analysts get to know everything within the context of an alert or incident they are working on, and this ability to view the whole picture within Torq is one of the major breakthroughs and best offerings of Torq."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Almost four or five hours of work is now completed in four or five minutes."
"What I appreciate most about Torq is that it is an essential part of our system."
"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."
"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."
"Torq has definitely changed the day-to-day experience for our security analysts, as they feel more excited and feel that Torq interface and workflow allow them to build things themselves."
"The response time on queries is super-fast."
"The solution is quite stable and offers good performance, it also works on a virtual machine and we haven't found any issues with it so far, it's been reliable."
"The most valuable feature of the solution is the number of EPS it can handle."
"If you're an enterprise company and want to scale your productivity for log monitoring purposes, I found DNIF a better option than Splunk which has more complex software."
"It was one of the first SIEM tools I saw that had that particular MITRE table."
"DNIF is much faster, much more responsive, and far superior when compared to competitive tools."
"Great for scaling productivity for log monitoring purposes."
"The beauty of the solution is that you can develop infrastructure for a data lake using open sources that are separate from the licenses."
"The solution is stable."
"The solution is available over the cloud and is easy to manage."
"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"This product is a good value for the money."
"It's stable."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
 

Cons

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"However, we did encounter some problems with custom steps, which definitely affected our progress, and the speed of bug fixes is also a bit slower than expected."
"I wish Torq's AI assistant for building templated workflows from scratch worked better; when you start with a blank slate, asking AI to help you build or template the workflow out does not go well."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"What has not worked as well as I hoped with Torq is related to product data management and storing data, although it still provides faster response and saves time."
"The workflow and execution-based charges seem misleading as this was not discussed initially, and creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers."
"The case management piece, due to the platform being an automation-first tool, lacks real robust out-of-the-box case templates or good solutions for creating those without spending a lot of time doing development work, which makes the overall experience poor, honestly."
"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."
"DNIF HYPERCLOUD is not a stable product compared to other tools like IBM QRadar."
"I used version 8 which was not at all stable. The services and processor keep going down, we had to manually keep them up increasing storage space because services are down, and logs not processed."
"I think DNIF HYPERCLOUD can implement the ability to export more than 100,000. At the moment, we can't go beyond that. So many times, if you're checking for the firewall logs and working on something related to authentication or network-related traffic, while that log count is low, the account goes beyond that. You can't restrict the logs or the amount of data you can export. It's very important for my situation. It would be better if they could increase the capacity of exports. Although there are many more types of searching in DNIF HYPERCLOUD, people still struggle to query out what they want because not everyone is good at SQL or DQL. The easiest way to query out in DNIF is using the GUI-based interface. But in the GUI interface, you can use operator calls. It gets tricky when you want to search for a specific type of event. You don't know where it will be passed and whether it will be consistent. In the initial phase, it's tough for us to use DNIF. You cannot pass every event in a stable DNIF. When we used that particular tool, we used to get those logs, but sometimes many things are not getting passed. So, we used to export the sheet or export the data into Excel and weigh the required details. In the next release, I would like them to improve the export of the columns and make the application more user-friendly. I would also like a threat-hunting feature in the next release."
"The vendor is fairly new and it's not as big as some of the international competitors. It's not a mature product. If you ask them to move data, it might take a lot of time."
"The solution's command line should be simpler so that routine commands can be used."
"The EBA could be improved."
"I feel that DNIF needs to invest more in marketing, considering that it operates at a very competitive speed."
"We have some issues with machine learning plug-ins and I believe they're working on a solution for that."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
 

Pricing and Cost Advice

Information not available
"The solution requires a huge infrastructure and that is costly."
"The pricing is based on the log size."
"Price-wise, the product is quite economical. I rate the solution's price as three or four on a scale of one to ten, where one is considered to be a very economically priced tool."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
11%
Comms Service Provider
11%
Manufacturing Company
10%
Construction Company
14%
Outsourcing Company
14%
Comms Service Provider
11%
Financial Services Firm
8%
Financial Services Firm
14%
Manufacturing Company
9%
Outsourcing Company
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise6
Large Enterprise13
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Torq?
What has not worked as well as I hoped with Torq is related to product data management and storing data, although it ...
What is your primary use case for Torq?
My main use case for Torq is for managing IT services and providing faster response.
What advice do you have for others considering Torq?
I would rate Torq a 10 on a scale of 1 to 10. I chose this rating because customer service is excellent. I suggest to...
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What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not ...
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spe...
 

Overview

 

Sample Customers

Information Not Available
Mahindra & Mahindra, Tata Consultancy Services (TCS), ICICI Bank, Yes Bank, Tata Motors, RBL Bank
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about DNIF HYPERCLOUD vs. ServiceNow Security Operations and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.