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DocStar ECM vs Hyland OnBase comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DocStar ECM
Ranking in Enterprise Content Management
25th
Average Rating
9.6
Number of Reviews
7
Ranking in other categories
Document Management Software (11th)
Hyland OnBase
Ranking in Enterprise Content Management
5th
Average Rating
8.0
Reviews Sentiment
6.2
Number of Reviews
19
Ranking in other categories
Business Process Management (BPM) (13th), Low-Code Development Platforms (16th)
 

Mindshare comparison

As of November 2026, in the Enterprise Content Management category, the mindshare of DocStar ECM is 1.4%, up from 0.6% compared to the previous year. The mindshare of Hyland OnBase is 4.3%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Hyland OnBase4.3%
DocStar ECM1.4%
Other94.3%
Enterprise Content Management
 

Featured Reviews

it_user255402 - PeerSpot reviewer
President/Owner with 51-200 employees
It has the flexibility to span across multiple departments, improving, for example, accounts-payable automation and contract management.
Ease of use Flexibility to span across multiple departments A/P Automation H/R On boarding Client/Vendor File Management Contract Management Not designed well for high-volume batch capture Does not display the images during the scanning process, so QC is always a post process Over 13…
Joao Santiago - PeerSpot reviewer
Analista at a consultancy with 201-500 employees
Digital workflows have transformed meeting minutes and document tracking across departments
There are some particular aspects of Hyland OnBase, such as layouts or some modules that have just been built, that are not designed with the end user in mind. That's something they need to improve. However, even if it's not adequate for the end user, you can still take that and, with custom development, use those modules and APIs in a user-friendly way. They need to improve the interface and usability of Unity and think more about usability. In terms of tool usability, sometimes there are too many clicks to perform an action, which, if you developed it yourself, you could do in two clicks, whereas within Unity you need four or five clicks to do the same process.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have some very compelling case studies with a very positive ROI."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The solution is very developed and we are not taking full advantage of its functionalities."
"I like the cloud and its integrability."
"The solution's most valuable features are integration and flexibility."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions."
"Its most valuable aspect is its flexibility"
"Hyland OnBase is a powerful enterprise management platform that is scalable, flexible, and secure in storing, retrieving, and making workflow automations."
 

Cons

"Not designed well for high-volume batch capture Does not display the images during the scanning process, so QC is always a post process"
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy."
"Software malfunctioning usually occurs when we receive documents from external sources."
"Hyland OnBase could be improved in terms of service support response time."
"The pricing structure could be more thought-out; if it were cheaper than it is now, I think it would be more useful and more companies could use it over other competitors."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"The application could potentially be more open-source, allowing integration with more solutions."
 

Pricing and Cost Advice

Information not available
"The tool's price is high."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"OnBase is reasonably priced."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The solution costs around $6,000 per month."
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Construction Company
13%
Financial Services Firm
9%
Comms Service Provider
9%
Healthcare Company
9%
Government
9%
Financial Services Firm
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise16
 

Questions from the Community

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What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
What needs improvement with Hyland OnBase?
More training videos, if they are more findable, would improve documentation and training documentations from Hyland's side, because there is a lack of documentation and training materials from Hyl...
What is your primary use case for Hyland OnBase?
As a business analyst, while working on a recent project, I used Hyland OnBase as an enterprise-like document management tool. It was used for storing, organizing, and retrieving invoices regarding...
 

Also Known As

docSTAR eclipse
OnBase
 

Overview

 

Sample Customers

Gillette Pepsi CompaniesUnited Way of KnoxvilleUniversity of MichiganMohawk PaperCleveland IndiansThe City of CamdenPenn Foster Career SchoolCapital Cardiology AssociatesCollier Restaurant Group
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: October 2026.
920,769 professionals have used our research since 2012.