Druva Phoenix vs MSP360 Backup comparison

Why PeerSpot?

Druva and MSP360 are both solutions in the Cloud Backup category. Druva is ranked #23 with an average rating of 9.0, while MSP360 is ranked #41. Druva holds a 1.2% mindshare in CB, compared to MSP360’s 1.5% mindshare. Additionally, 88% of Druva users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

Druva Phoenix

Read 10 Druva Phoenix reviews

4,162 Views
2,580 Comparison Views

88% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

6,030 Views
2,955 Comparison Views

100% willing to recommend

Druva Phoenix

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 15, 2024

MSP360 Backup and Druva Phoenix are competing in the cloud data protection category. MSP360 Backup appears to have an upper hand in pricing and support, making it a budget-friendly option, while Druva Phoenix offers superior features that justify its higher price point.

Features: MSP360 Backup is recognized for its platform versatility, strong encryption, and ease of use across Windows, macOS, and Linux. It offers comprehensive email notifications, bandwidth management, and custom scheduling options. Druva Phoenix is notable for its advanced cloud-native architecture, automated backup processes, and robust disaster recovery options, catering to large enterprise needs with efficient scalability.

Room for Improvement: MSP360 Backup could enhance its integration features for seamless cloud connectivity and further polish its user interface for a smoother experience. It may also focus on expanding support for newer technology platforms. Druva Phoenix might improve by expanding its security features to cover more virtual environments and enhance its AI capabilities for more effective backup analytics. Additionally, simplifying the learning curve for new users can be beneficial.

Ease of Deployment and Customer Service: MSP360 Backup is praised for its intuitive deployment and strong customer support, facilitating quick setup and broad access to technical assistance. Its design allows for easy management without needing significant technical expertise. Druva Phoenix offers efficient deployment with automated systems, although it presents a learning curve for less experienced users. The system's comprehensive support aids in managing this complexity.

Pricing and ROI: MSP360 Backup is considered cost-effective with a quicker ROI due to its lower setup costs and flexible pricing model. It offers a notable advantage for smaller businesses or those with budget constraints. Druva Phoenix, though requiring higher upfront investment, presents a prolonged ROI through its extensive feature offering, making it suitable for enterprises seeking long-term value and comprehensive data protection solutions.

To learn more, read our detailed Druva Phoenix vs. MSP360 Backup Report (Updated: September 2026).

Buyer's Guide

Druva Phoenix vs. MSP360 Backup

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Druva Phoenix

Ranking in Cloud Backup

23rd

Ranking in Disaster Recovery (DR) Software

16th

Average Rating

8.6

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Disaster Recovery as a Service (8th), SaaS Backup (13th)

MSP360 Backup

Ranking in Cloud Backup

41st

Ranking in Disaster Recovery (DR) Software

31st

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (55th), MSP Backup (6th)

Mindshare comparison

As of September 2026, in the Cloud Backup category, the mindshare of Druva Phoenix is 1.2%, up from 0.8% compared to the previous year. The mindshare of MSP360 Backup is 1.5%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Backup Mindshare Distribution
Product	Mindshare (%)
Druva Phoenix	1.2%
MSP360 Backup	1.5%
Other	97.3%

Cloud Backup

Featured Reviews

ZubeenAhmad

Sales Support Associate at Murdoch Webster

Cloud backup has reduced storage costs and now delivers fast, reliable data recovery

My overall experience in this field is seven years. The deployment model I have chosen for Druva Phoenix is mostly cloud-based backup. Government authorities and government customers majorly opt for on-premises deployment, but we have a very limited customer segment from that area. Druva Phoenix primarily operates on a private cloud, with some customers utilizing hybrid cloud solutions. If I assess the effectiveness of backup features in Druva Phoenix, particularly in minimizing operational disruptions, I would rate it as a very strong 9 or 9.5 on a scale of 10. I am not using Druva Data Security Cloud. My overall review rating for Druva Phoenix is 9.

Read full review

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the best features in Druva Phoenix for me personally is that it is an air-gapped environment, where you can keep cloud backup on a separate air-gapped environment and save from any kind of ransomware attack, and it is a ransomware safer environment because a customer gets a separate environment."

"Druva Phoenix provides a return on investment and operational cost reductions after implementation."

"We chose the best one that works for us which was Druva Phoenix."

"The best features of Druva Phoenix include comprehensive backup capabilities where you can back up your data with agent plus backup, deploy the proxy, and integrate your VMs to take your backup."

"Once you set it up and you tell it exactly what needs to be backed up, you literally forget about it. It sends you emails and notifications of the current status of the jobs."

"The most valuable features of Druva Phoenix are the simple portal to log in and flexibility."

"I would definitively say that we have been able to make our people more productive by at least 30%."

"It's patch-based, so you don't have to bother about the backup server or the repository."

More Druva Phoenix pros

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"The most valuable feature of MSP360 Backup is its reliability."

"The solution is simple to use and easy to configure."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"Supports peer-to-peer backup using Minio, which has allowed us to easily pre-seed and maintain an off-site backup within driving distance, making tactical recovery of accidental file deletions easy."

"I liked the way the product worked, its flexibility on the storage and cost, and the way it was supported."

"The initial setup is very easy. It's not overly complex."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

More MSP360 Backup pros

Cons

"Deploying it in a hybrid cloud model involves some minor complexities, though nothing represents a significant challenge."

"The ransomware features are limited in Druva. There's a lot of improvement needed. It should extend to Nutanix and Hyper-V. It should extend to Azure as well."

"Druva Phoenix should include a few reporting features that it doesn't provide currently."

"Druva Phoenix is optimized to work with x86 platforms, making it unsuitable for backing up non-x86 architectures like AIX. The solution is primarily designed for physical Linux and Windows systems based on the x86 architecture, as well as virtualized Windows and Linux environments. However, if you have an AIX system, it cannot be deployed in the cloud, and therefore, backing it up in the cloud is not a concern."

"Druva Phoenix could be improved if they provided bare metal recovery for physical servers, which would be beneficial for server deployment."

"They were very much responsive a few years back, but in the last one or two years, I believe the responsiveness has gone down."

"The product's pricing needs to be improved."

"There is room for improvement in the reporting aspect of Druva Phoenix."

More Druva Phoenix cons

"The graphics are looking a bit old and should be updated."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"The restore time could improve. When we had an issue the restore time was lengthy."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

More MSP360 Backup cons

Pricing and Cost Advice

"It's very costly. Normal people wouldn't understand how their credits are calculated. It's pretty complex."

"Druva Phoenix's pricing is based on the service provided, and it's reasonable. The cost of the service will depend on the size of your data and the number of virtual machines being backed up. However, the pricing structure is straightforward and easy to understand."

"We’ve had experience with the data center for a while and we have had solutions that were able to support older versions of the operating systems that we needed. I would like for Druva to support it as well."

"I assume clients use Druva Phoenix because it is cheaper than other products."

"We have a very good return on investment."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"It provides a good cost savings compared to our previous cloud backup."

"I rate the price of MSP360 Backup a seven out of ten."

"Its pricing needs improvement."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"The solution is expensive."

"Pricing is reasonable although can be quite a large upfront cost."

More MSP360 Backup pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

Comms Service Provider

Computer Software Company

Construction Company

13%

Financial Services Firm

12%

Comms Service Provider

12%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

What needs improvement with Druva Phoenix?

While Druva Phoenix is a good solution for a cloud-to-cloud environment, such as moving from AWS to another AWS, I see complexity when a customer wants to move from a physical environment or a phys...

See all answers

What is your primary use case for Druva Phoenix?

Druva Phoenix is for server backups on cloud, which is the deployment model chosen by my customers. While Druva Phoenix is a good solution for a cloud-to-cloud environment, such as moving from AWS ...

See all answers

What advice do you have for others considering Druva Phoenix?

Many customers use Druva Phoenix's continuous data protection feature, but not for Phoenix. Not for Phoenix because Phoenix is server backups, and you generally do not keep continuous backup for se...

See all answers

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Compared 3% of the time

GoodSync For Business vs MSP360 Backup

Compared 3% of the time

BDRShield vs MSP360 Backup

Compared 3% of the time

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Product Reports

Buyer's Guide

Druva Phoenix

September 2026

Download Druva Phoenix product report

Buyer's Guide

MSP360 Backup

September 2026

Download MSP360 Backup product report

Also Known As

CloudRanger

Cloudberry Backup

Overview

Druva Phoenix offers an easy-to-use, secure, and cost-effective cloud backup solution with simplified management and efficient data protection capabilities.

Druva Phoenix is designed for environments needing straightforward setup and automated off-site backups without on-premises requirements. It provides global deduplication, optimizing storage and costs while offering robust ransomware protection through air-gapped environments. Users value its easy integration with cloud providers like AWS, flexible retention options, and strong disaster recovery capabilities. However, it requires enhancements in reporting, support for diverse OS platforms, and more flexibility in backup locations. Concerns include its deployment in hybrid models and pricing for not-for-profits. Technical support responsiveness also needs improvement.

What are Druva Phoenix's key features?

Ease of Use: Quick setup with automated backups off-site.
Global Deduplication: Charges only for reduced data, optimizing costs.
Ransomware Protection: Air-gapped environments enhance security.
Cloud Integration: Seamless backup with AWS and cloud platforms.
Disaster Recovery: Strong capabilities within AWS infrastructure.

What benefits do users experience with Druva Phoenix?

Cost-Effectiveness: Reduced data charges decrease expenses.
Security: Enhanced ransomware protection and data security.
Efficiency: Simplified management without on-premises hardware.
Scalability: Facilitates data protection via cloud backup solutions.

Druva Phoenix is widely used for backing up virtual environments, physical servers, and SQL workloads. It supports Hyper-V, VMware, Nutanix, and Azure backups, particularly aiding clients in the pharmaceutical industry. By modernizing data backup, it eliminates hardware, secures data off-site, and integrates smoothly with AWS, addressing needs for local and AWS cloud backup. Despite some challenges in deployment from physical environments to cloud infrastructure, its use is prevalent among enterprises prioritizing data protection and management efficiency.

Druva

MSP360 Backup offers peer-to-peer backup, client-side encryption, and seamless integration with top cloud storage providers, appealing for its ease of use, minimal setup, and robust capabilities.

MSP360 Backup is designed for disaster recovery, workstation, and server backup in cloud environments. Organizations benefit from its compatibility with storage options such as OneDrive, Google Drive, and AWS, supporting incremental backups and ensuring secure data with client-side encryption. The platform facilitates error notifications and corrections, making it a reliable choice for backing up critical information. Despite its effectiveness, users see room for improvement in interface design, bug fixes in the Linux version, and support for more cloud providers.

What are the key features of MSP360 Backup?

Peer-to-Peer Backup: Enables direct data transfer between systems without intermediary servers.
Client-Side Encryption: Protects data by encrypting it before transmission.
Block-Level Transfers: Reduces backup times by only transferring parts of changed files.
Cloud Integration: Compatible with OneDrive, Google Drive, AWS for flexible storage choices.
Incremental Backups: Streamlines configuration and minimizes storage by updating only changes.
Reliable Scheduling: Offers robust scheduling options for automated backups.

What benefits should users look for in MSP360 Backup reviews?

User-Friendly Interface: Ensures ease of navigation with minimal learning curve.
Efficient Error Alerts: Helps quickly identify and resolve backup errors.
Technical Support: Provides excellent customer service for troubleshooting and guidance.
Backup Flexibility: Offers varied backup methods tailored to individual organizational needs.

In industry applications, organizations employ MSP360 Backup for virtual machine, physical computer, and confidential data management. It is used extensively for offsite backups by micro enterprises and integrates well for client data management, virtual machine, and SQL backup purposes, especially useful for daily monitoring post migrations.

MSP360

Sample Customers

TRC Companies, Family Health Network, GulfMark Offshore, Pall Corporation

StratX

Buyer's Guide

Druva Phoenix vs. MSP360 Backup

September 2026

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