Druva Phoenix vs MSP360 Backup comparison

Druva and MSP360 are both solutions in the Cloud Backup category. Druva is ranked #26 with an average rating of 8.3, while MSP360 is ranked #44. Druva holds a 1.2% mindshare in CB, compared to MSP360’s 1.4% mindshare. Additionally, 88% of Druva users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

Druva Phoenix

Read 10 Druva Phoenix reviews

3,192 Views
2,011 Comparison Views

88% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

4,516 Views
2,213 Comparison Views

100% willing to recommend

Druva Phoenix

MSP360 Backup

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 15, 2024

MSP360 Backup and Druva Phoenix are competing in the cloud data protection category. MSP360 Backup appears to have an upper hand in pricing and support, making it a budget-friendly option, while Druva Phoenix offers superior features that justify its higher price point.

Features: MSP360 Backup is recognized for its platform versatility, strong encryption, and ease of use across Windows, macOS, and Linux. It offers comprehensive email notifications, bandwidth management, and custom scheduling options. Druva Phoenix is notable for its advanced cloud-native architecture, automated backup processes, and robust disaster recovery options, catering to large enterprise needs with efficient scalability.

Room for Improvement: MSP360 Backup could enhance its integration features for seamless cloud connectivity and further polish its user interface for a smoother experience. It may also focus on expanding support for newer technology platforms. Druva Phoenix might improve by expanding its security features to cover more virtual environments and enhance its AI capabilities for more effective backup analytics. Additionally, simplifying the learning curve for new users can be beneficial.

Ease of Deployment and Customer Service: MSP360 Backup is praised for its intuitive deployment and strong customer support, facilitating quick setup and broad access to technical assistance. Its design allows for easy management without needing significant technical expertise. Druva Phoenix offers efficient deployment with automated systems, although it presents a learning curve for less experienced users. The system's comprehensive support aids in managing this complexity.

Pricing and ROI: MSP360 Backup is considered cost-effective with a quicker ROI due to its lower setup costs and flexible pricing model. It offers a notable advantage for smaller businesses or those with budget constraints. Druva Phoenix, though requiring higher upfront investment, presents a prolonged ROI through its extensive feature offering, making it suitable for enterprises seeking long-term value and comprehensive data protection solutions.

To learn more, read our detailed Druva Phoenix vs. MSP360 Backup Report (Updated: June 2026).

Buyer's Guide

Druva Phoenix vs. MSP360 Backup

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Druva Phoenix

Ranking in Cloud Backup

26th

Ranking in Disaster Recovery (DR) Software

18th

Average Rating

8.6

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Disaster Recovery as a Service (8th), SaaS Backup (13th)

MSP360 Backup

Ranking in Cloud Backup

44th

Ranking in Disaster Recovery (DR) Software

33rd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Backup and Recovery (56th), MSP Backup (6th)

Mindshare comparison

As of June 2026, in the Cloud Backup category, the mindshare of Druva Phoenix is 1.2%, up from 0.7% compared to the previous year. The mindshare of MSP360 Backup is 1.4%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Backup Mindshare Distribution
Product	Mindshare (%)
Druva Phoenix	1.2%
MSP360 Backup	1.4%
Other	97.4%

Cloud Backup

Featured Reviews

ZubeenAhmad

Tam Adobe at Murdoch Webster

Cloud backup has reduced storage costs and now delivers fast, reliable data recovery

My overall experience in this field is seven years. The deployment model I have chosen for Druva Phoenix is mostly cloud-based backup. Government authorities and government customers majorly opt for on-premises deployment, but we have a very limited customer segment from that area. Druva Phoenix primarily operates on a private cloud, with some customers utilizing hybrid cloud solutions. If I assess the effectiveness of backup features in Druva Phoenix, particularly in minimizing operational disruptions, I would rate it as a very strong 9 or 9.5 on a scale of 10. I am not using Druva Data Security Cloud. My overall review rating for Druva Phoenix is 9.

Read full review

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Once you set it up and you tell it exactly what needs to be backed up, you literally forget about it. It sends you emails and notifications of the current status of the jobs."

"One of the best features in Druva Phoenix for me personally is that it is an air-gapped environment, where you can keep cloud backup on a separate air-gapped environment and save from any kind of ransomware attack, and it is a ransomware safer environment because a customer gets a separate environment."

"I would definitively say that we have been able to make our people more productive by at least 30%."

"Druva Phoenix is easy to use and easy to start with."

"Druva Phoenix provides a return on investment and operational cost reductions after implementation."

"The most valuable features of Druva Phoenix are the simple portal to log in and flexibility."

"The solution is great for companies that need backup capabilities."

"It's patch-based, so you don't have to bother about the backup server or the repository."

More Druva Phoenix pros

"MSP360 Backup's most valuable feature is its backup interface."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"I liked the way the product worked, its flexibility on the storage and cost, and the way it was supported."

"I was mainly concerned with cloud backups, OneDrive backups, consumer OneDrive, business OneDrive, Google backups, and SharePoint backups. The solution did a good job of the backup."

"Every user of IT infrastructure needs to have a backup, and this is a good solution to implement because it is so easy and straightforward."

"General ease of use and performance of the Windows version is the most valuable feature."

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

"The most valuable feature of MSP360 Backup is its reliability."

More MSP360 Backup pros

Cons

"The price is always one of those things that you always look to just improve if you're a not-for-profit organization."

"Druva Phoenix is optimized to work with x86 platforms, making it unsuitable for backing up non-x86 architectures like AIX. The solution is primarily designed for physical Linux and Windows systems based on the x86 architecture, as well as virtualized Windows and Linux environments. However, if you have an AIX system, it cannot be deployed in the cloud, and therefore, backing it up in the cloud is not a concern."

"The product's pricing needs to be improved."

"Although, sometimes there is a restriction with the number of OS platforms that this solution supports."

"They were very much responsive a few years back, but in the last one or two years, I believe the responsiveness has gone down."

"Druva Phoenix should include a few reporting features that it doesn't provide currently."

"There is room for improvement in the reporting aspect of Druva Phoenix."

"They were able to give us a very reasonable price considering we were non-for-profit organizations, however, there is always room for improvement on that cost."

More Druva Phoenix cons

"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."

"The solution's pricing is very high."

"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."

"The product could be more user-friendly."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"The other issue is that I don't like the implementation of the SQL backup."

More MSP360 Backup cons

Pricing and Cost Advice

"I assume clients use Druva Phoenix because it is cheaper than other products."

"Druva Phoenix's pricing is based on the service provided, and it's reasonable. The cost of the service will depend on the size of your data and the number of virtual machines being backed up. However, the pricing structure is straightforward and easy to understand."

"We’ve had experience with the data center for a while and we have had solutions that were able to support older versions of the operating systems that we needed. I would like for Druva to support it as well."

"It's very costly. Normal people wouldn't understand how their credits are calculated. It's pretty complex."

"Pricing is reasonable although can be quite a large upfront cost."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"I rate the price of MSP360 Backup a seven out of ten."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"Its pricing needs improvement."

"The solution is expensive."

"It provides a good cost savings compared to our previous cloud backup."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

More MSP360 Backup pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Financial Services Firm

10%

Construction Company

10%

Manufacturing Company

Construction Company

15%

Financial Services Firm

13%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

What needs improvement with Druva Phoenix?

While Druva Phoenix is a good solution for a cloud-to-cloud environment, such as moving from AWS to another AWS, I see complexity when a customer wants to move from a physical environment or a phys...

See all answers

What is your primary use case for Druva Phoenix?

Druva Phoenix is for server backups on cloud, which is the deployment model chosen by my customers. While Druva Phoenix is a good solution for a cloud-to-cloud environment, such as moving from AWS ...

See all answers

What advice do you have for others considering Druva Phoenix?

Many customers use Druva Phoenix's continuous data protection feature, but not for Phoenix. Not for Phoenix because Phoenix is server backups, and you generally do not keep continuous backup for se...

See all answers

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Compared 4% of the time

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Compared 3% of the time

GoodSync For Business vs MSP360 Backup

Compared 3% of the time

BDRShield vs MSP360 Backup

Compared 3% of the time

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Product Reports

Buyer's Guide

Druva Phoenix

June 2026

Download Druva Phoenix product report

Buyer's Guide

MSP360 Backup

June 2026

Download MSP360 Backup product report

Also Known As

CloudRanger

Cloudberry Backup

Overview

Druva Phoenix offers an easy-to-use, secure, and cost-effective cloud backup solution with simplified management and efficient data protection capabilities.

Druva Phoenix is designed for environments needing straightforward setup and automated off-site backups without on-premises requirements. It provides global deduplication, optimizing storage and costs while offering robust ransomware protection through air-gapped environments. Users value its easy integration with cloud providers like AWS, flexible retention options, and strong disaster recovery capabilities. However, it requires enhancements in reporting, support for diverse OS platforms, and more flexibility in backup locations. Concerns include its deployment in hybrid models and pricing for not-for-profits. Technical support responsiveness also needs improvement.

What are Druva Phoenix's key features?

Ease of Use: Quick setup with automated backups off-site.
Global Deduplication: Charges only for reduced data, optimizing costs.
Ransomware Protection: Air-gapped environments enhance security.
Cloud Integration: Seamless backup with AWS and cloud platforms.
Disaster Recovery: Strong capabilities within AWS infrastructure.

What benefits do users experience with Druva Phoenix?

Cost-Effectiveness: Reduced data charges decrease expenses.
Security: Enhanced ransomware protection and data security.
Efficiency: Simplified management without on-premises hardware.
Scalability: Facilitates data protection via cloud backup solutions.

Druva Phoenix is widely used for backing up virtual environments, physical servers, and SQL workloads. It supports Hyper-V, VMware, Nutanix, and Azure backups, particularly aiding clients in the pharmaceutical industry. By modernizing data backup, it eliminates hardware, secures data off-site, and integrates smoothly with AWS, addressing needs for local and AWS cloud backup. Despite some challenges in deployment from physical environments to cloud infrastructure, its use is prevalent among enterprises prioritizing data protection and management efficiency.

Druva

MSP360 Backup offers peer-to-peer backup, client-side encryption, and seamless integration with top cloud storage providers, appealing for its ease of use, minimal setup, and robust capabilities.

MSP360 Backup is designed for disaster recovery, workstation, and server backup in cloud environments. Organizations benefit from its compatibility with storage options such as OneDrive, Google Drive, and AWS, supporting incremental backups and ensuring secure data with client-side encryption. The platform facilitates error notifications and corrections, making it a reliable choice for backing up critical information. Despite its effectiveness, users see room for improvement in interface design, bug fixes in the Linux version, and support for more cloud providers.

What are the key features of MSP360 Backup?

Peer-to-Peer Backup: Enables direct data transfer between systems without intermediary servers.
Client-Side Encryption: Protects data by encrypting it before transmission.
Block-Level Transfers: Reduces backup times by only transferring parts of changed files.
Cloud Integration: Compatible with OneDrive, Google Drive, AWS for flexible storage choices.
Incremental Backups: Streamlines configuration and minimizes storage by updating only changes.
Reliable Scheduling: Offers robust scheduling options for automated backups.

What benefits should users look for in MSP360 Backup reviews?

User-Friendly Interface: Ensures ease of navigation with minimal learning curve.
Efficient Error Alerts: Helps quickly identify and resolve backup errors.
Technical Support: Provides excellent customer service for troubleshooting and guidance.
Backup Flexibility: Offers varied backup methods tailored to individual organizational needs.

In industry applications, organizations employ MSP360 Backup for virtual machine, physical computer, and confidential data management. It is used extensively for offsite backups by micro enterprises and integrates well for client data management, virtual machine, and SQL backup purposes, especially useful for daily monitoring post migrations.

MSP360

Sample Customers

TRC Companies, Family Health Network, GulfMark Offshore, Pall Corporation

StratX

Buyer's Guide

Druva Phoenix vs. MSP360 Backup

June 2026

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