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Exabeam vs Palo Alto Networks Cortex XSOAR comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.8
Torq saves users 150% time and resources, enhancing efficiency and satisfaction, despite initial adaptation and variable pricing.
Sentiment score
6.3
Exabeam Fusion SIEM enhances anomaly detection with machine learning, benefiting financial institutions with cost savings, though pricing is unclear.
Sentiment score
4.4
Cortex XSOAR delivers high ROI by automating tasks and integrating seamlessly, ideal for mature SOCs despite initial costs.
Since we started working with Torq, I am handling much fewer alerts. It is becoming really easy for me to handle an alert.
SOC Analyst at AppsFlyer
By the time we officially bought Torq, we already had two workflows that were very helpful to us.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
It pretty much took until we got to our first renewal where we said that this is the value we see, this is the things we want more, but that is the first place where we said we are happy enough that we want to renew.
Information Technology Specialist at a media company with 201-500 employees
Exabeam offers more machine learning models that detect anomalies.
Analyst at a government with 1,001-5,000 employees
I have seen a return on investment with Exabeam Fusion SIEM, and it is worth the money.
Enterprise Account Manager South at a outsourcing company with 201-500 employees
We are positioning Palo Alto Networks Cortex XSOAR, which can be used in the SOC and do a lot of automation for the customer.
Vice President, Technology at Cache Digitech Pvt Ltd.
 

Customer Service

Sentiment score
7.0
Torq's customer service is highly rated for quick, knowledgeable support, resolving issues efficiently with comprehensive assistance and prompt solutions.
Sentiment score
6.3
Exabeam's support is praised for responsiveness and expertise but criticized for delays and inadequate regional assistance.
Sentiment score
6.6
Palo Alto Networks Cortex XSOAR support is responsive and knowledgeable but could improve friendliness and initial response times.
The speed and quality of their answers have been pretty good, as I usually get a response within 24 hours, and they follow up well.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
We can always get an answer, and the support team are experts in their own system.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Nine out of ten times, they give me a solution even if it is not the solution I wanted, and I still can get to the result.
Information Technology Specialist at a media company with 201-500 employees
Even with TAM support from Exabeam, many issues go unresolved.
Lead Technical Engineer Security at a tech services company with 11-50 employees
I would rate Exabeam Fusion SIEM support team a nine out of ten; I do not give anyone a perfect score.
Enterprise Account Manager South at a outsourcing company with 201-500 employees
I also had the chance to look at the documentation, and the documentation is good.
Solution Architect at CTC
Eight out of ten times, they provide valuable help.
Lead Application Security Engineer Iv at a financial services firm with 5,001-10,000 employees
Their support has been better than Anomali's and they are more responsive.
Enterprise Security Architect V at FirstEnergy
The technical support provided by Palo Alto Networks Cortex XSOAR is good.
Vice President, Technology at Cache Digitech Pvt Ltd.
 

Scalability Issues

Sentiment score
6.6
Torq excels in scalability for diverse environments despite potential performance issues, gaining high ratings from multinational teams.
Sentiment score
7.3
Exabeam is scalable and suitable for growing needs, despite some latency issues and varying user ratings from six to nine.
Sentiment score
7.1
Cortex XSOAR offers high scalability and flexibility, efficiently integrating third-party APIs despite potential complexities in large deployments.
Our case management is super scalable.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
In terms of scalability, you can do as long as you can build it, and they can support it.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Regarding the ability of the solution to grow in your work environment, if it is scalable, if it fits your business requirements, and if there is room to scale up, the answer is yes, for sure.
Global IT Director at OpenWeb
I believe Exabeam Fusion SIEM is excellent regarding scalability, and I would rate it at approximately an eight out of ten.
Enterprise Account Manager South at a outsourcing company with 201-500 employees
Regarding Exabeam's scalability and how well it adapts to its customers' needs, I would rate it an eight.
Solution Architect at CTC
The scalability of Palo Alto Networks Cortex XSOAR supports our growth and security needs because we can integrate various tools and continuously add more capability.
Enterprise Security Architect V at FirstEnergy
Palo Alto Networks Cortex XSOAR has very good application capabilities and is highly scalable.
Assistant Security Architect at Cloudnomics
The issues with scalability arise from the speed of some integrations, as not all are perfectly tuned by Palo.
Lead Application Security Engineer Iv at a financial services firm with 5,001-10,000 employees
 

Stability Issues

Sentiment score
5.8
Torq generally maintains a positive stability reputation despite occasional reports of lagging, bugs, and short-term downtime.
Sentiment score
7.2
Exabeam is stable and reliable, handling data well, though improvements are needed in patch application and scanning speed.
Sentiment score
7.5
Cortex XSOAR is considered stable, reliable, and performs well, but requires careful sizing and regular updates for optimal use.
Most of the time, the system is stable as long as the components that they integrate with are stable.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
I have never faced any downtime or issues.
Senior Information Technology Security Consultant at Mideast Data Systems
Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
These problems were not frequent, and the last six to eight months have been stable.
Lead Technical Engineer Security at a tech services company with 11-50 employees
Regarding stability, I would rate Exabeam Fusion SIEM at approximately eight to eight and a half out of ten because it is very stable.
Enterprise Account Manager South at a outsourcing company with 201-500 employees
Overall, I think Exabeam's stability level is good.
Solution Architect at CTC
The system works smoothly even when I navigate deep into the playbook section.
Assistant Security Architect at Cloudnomics
I would rate the stability and reliability of Palo Alto Networks Cortex XSOAR as a nine.
Lead Application Security Engineer Iv at a financial services firm with 5,001-10,000 employees
 

Room For Improvement

Torq requires enhancements in search, alert playbooks, transparency, dashboards, AI, data presentation, error handling, and workflow navigation.
<p>Exabeam faces issues with integration, support, UI usability, documentation, performance, staffing, and MITRE ATT&amp;CK coverage, impacting overall efficiency.</p>
Cortex XSOAR requires improved documentation, intuitive UI, modularity, integration, costs, setup, licensing, performance, and usability for efficiency.
Torq should offer default templates that can directly scan firewall data and automate actions.
Senior Information Technology Security Consultant at Mideast Data Systems
It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet.
Senior Consultant at a university with 10,001+ employees
From an engineering perspective, I think more error messages and error handling information for our engineering team would be very helpful.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
Exabeam needs to improve its documentation and provide more customization for dashboards and case management.
Lead Technical Engineer Security at a tech services company with 11-50 employees
I have explored the SaaS version; it offers many new features.
Analyst at a government with 1,001-5,000 employees
Exabeam's integration capabilities are not good, as Exabeam has a very limited number of integrations and no out-of-box integration.
Solution Architect at CTC
The deployment requires integration and the development of integration modules.
Presale Engineer at Westcon-Comstor
One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quickly we can access the information needed for investigation.
Enterprise Security Architect V at FirstEnergy
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play.
Vice President, Technology at Cache Digitech Pvt Ltd.
 

Setup Cost

Enterprise users see Torq as more costly than Zapier but valuable for its features and regular renewals occur.
Exabeam offers a flexible and reasonably priced model with competitive annual licensing, considered more affordable than Palo Alto.
Cortex XSOAR is costly but offers valuable features; small businesses may find discounts helpful in mitigating expenses.
When they bring more and more value into the platform, it makes more sense to pay that price, but still, it is expensive.
Senior Cyber Architect at a manufacturing company with 10,001+ employees
Before deciding to implement Torq, I considered that compared to our old case management platform, Torq was a much better price and had a lot better value for what you get out of the platform, which was a key consideration for the company.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
It is an expensive solution, not an inexpensive solution, but we get through the flexibility.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
The pricing for Exabeam Fusion SIEM is not cost prohibitive, but it was a little more than I initially thought.
Enterprise Account Manager South at a outsourcing company with 201-500 employees
For customers, it is zero versus $20 million, which is why they have to make a decision.
Vice President, Technology at Cache Digitech Pvt Ltd.
 

Valuable Features

Torq automates workflows with a low-code interface, enhancing SecOps through AI-driven alert management and seamless system integration.
Exabeam stands out for its user-friendly interface, automation, integration with AWS, and powerful machine learning for threat detection.
Palo Alto Networks Cortex XSOAR excels in automation, integration, and ease-of-use, enhancing incident response and threat intelligence capabilities.
Torq's unified platform approach to AI SOC automation and case management has significantly benefited us by integrating the case management platform with the automation, which saves time compared to managing multiple point solutions across our security stack.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
The fact that I can build whatever I want within my own imagination and skills without relying on code is the best thing about Torq.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
You can copy and paste a cURL command. If you have documentation or APIs, you usually have an example on the side. You basically have all the information on how the API call should be. You can just copy that and paste it into a step, and it will just build the step for you.
Global IT Director at OpenWeb
Exabeam's AI capabilities, like the natural language mode, convert natural language into Exabeam queries, enhancing ease of use.
Lead Technical Engineer Security at a tech services company with 11-50 employees
The product offers useful features like the dashboard, timeline, and session views, which enhance our security tools.
Analyst at a government with 1,001-5,000 employees
Exabeam's UEBA is the most valuable feature that I have found so far.
Solution Architect at CTC
Execution of automatic tasks for collecting, enriching, and correlating security events from hundreds of different technologies.
Presale Engineer at Westcon-Comstor
If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier.
Enterprise Security Architect V at FirstEnergy
We have implemented automation features, such as automated responses to email threats and automatic configuration of target devices for blocking specific IPs.
Vice President, Technology at Cache Digitech Pvt Ltd.
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
4th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
8
Ranking in other categories
AI-SOC (2nd), AI-Powered Security Automation (2nd)
Exabeam
Ranking in Security Orchestration Automation and Response (SOAR)
11th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
21
Ranking in other categories
Security Information and Event Management (SIEM) (15th), User Entity Behavior Analytics (UEBA) (1st), Security Incident Response (5th), Threat Intelligence Platforms (TIP) (9th), AI-Powered Cybersecurity Platforms (10th)
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
51
Ranking in other categories
SOC as a Service (2nd)
 

Mindshare comparison

As of May 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.7%, down from 5.4% compared to the previous year. The mindshare of Exabeam is 3.2%, up from 1.8% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 8.8%, down from 10.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Palo Alto Networks Cortex XSOAR8.8%
Torq3.7%
Exabeam3.2%
Other84.3%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
DH
Solution Architect at CTC
Improved threat detection has provided clear user risk insights and streamlined incident response
Exabeam's UEBA is the most valuable feature that I have found so far. Exabeam's UEBA displays the type of description that it could show in a console regarding one particular user, the rating that it shows, and how vulnerable the user is, which is very good. Exabeam's automation for incident response is very good. The machine learning capabilities of Exabeam are also good.
CC
Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Comms Service Provider
10%
Construction Company
10%
Manufacturing Company
9%
Financial Services Firm
12%
Manufacturing Company
8%
Computer Software Company
8%
Comms Service Provider
7%
Financial Services Firm
13%
Computer Software Company
10%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise7
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise9
Large Enterprise26
 

Questions from the Community

What needs improvement with Torq?
This is exactly what we discussed two days ago with the Torq team. We told them where we want to see improvements. Fo...
What is your primary use case for Torq?
I use Torq as my case management and alert system. Working as a SOC analyst, the first thing I do every morning is ge...
What advice do you have for others considering Torq?
I would definitely recommend Torq. I have no doubt, really. When we looked for another vendor, Torq really answered a...
What are the biggest differences between Securonix UEBA, Exabeam, and IBM QRadar?
It mostly depends on your use-cases and environment. Exabeam and Securonix have a stronger UEBA feature set, friendli...
What is your experience regarding pricing and costs for Exabeam Fusion SIEM?
I do not have much information about the pricing. However, I am aware that Exabeam is cheaper than Palo Alto based on...
What needs improvement with Exabeam Fusion SIEM?
Exabeam's integration capabilities are not good, as Exabeam has a very limited number of integrations and no out-of-b...
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is ze...
What needs improvement with Palo Alto Networks Cortex XSOAR?
Regarding areas for improvement in Palo Alto Networks Cortex XSOAR, I want to highlight one concern about playbook cr...
What is your primary use case for Palo Alto Networks Cortex XSOAR?
My primary use cases for Palo Alto Networks Cortex XSOAR are malware incidents, specifically phishing-related inciden...
 

Also Known As

No data available
No data available
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Information Not Available
Hulu, ADP, Safeway, BBCN Bank
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about Exabeam vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.