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GoToMeeting vs Polycom RealPresence Clariti comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
6th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Polycom RealPresence Clariti
Ranking in Virtual Meetings
8th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.3%, down from 3.5% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 1.9%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
GoToMeeting3.3%
Polycom RealPresence Clariti1.9%
Other94.8%
Virtual Meetings
 

Featured Reviews

Steve Abshire - PeerSpot reviewer
Information Systems Specialist III at a university with 10,001+ employees
It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.
Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.
NH
Network Technical Advisor at a government with 10,001+ employees
The ability to track call flow and history simplifies call management while bridging issues persist
I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable. It improved from a support model perspective. It simplified the licensing, reduced administration since it's based on calls, not based on users. It's about managing the calls and verifying we have enough space as opposed to always adding licenses for endpoints or users.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."
"The stability and performance of the solution were good."
"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."
"We need a meeting thing, hey, go find a meeting thing."
"Overall, this solution is very good, with only the management and pricing in need of improvement."
"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."
"Even for somebody who does not have a lot of experience, they can easily use it."
"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."
"It does a good job of integrating with other software."
"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."
"The product increases the ability of Teams in cases when we need to collaborate with whiteboards or specific video-coms or audio-coms to install a meeting presence room."
"It simplified the licensing, reduced administration since it's based on calls, not based on users."
"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."
"The solution is stable, there are no bugs or glitches, and it doesn't crash or freeze."
"It's on-prem, which is great."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
 

Cons

"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."
"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"Many issues over time with phone echos and unusable audio."
"Lacks ease of connectivity, calendar integrations, and third-party app integrations."
"The interface is a little outdated and could be better."
"The new version crashes my ISP. I don't like the new version."
"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."
"Polycom RealPresence Clariti is very bad when moving towards the cloud."
"I'd like to see a wider range of use cases for this product."
"The customer needs this platform to be a little bit more customized."
"The idea of the Clariti 2.0 is good, however, they're still moving too slowly."
"Could have a wider range of use cases."
"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."
 

Pricing and Cost Advice

"Negotiate for discounts."
"GoToMeeting is a little bit expensive compared to other products."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."
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Top Industries

By visitors reading reviews
Construction Company
16%
Financial Services Firm
14%
Outsourcing Company
8%
Comms Service Provider
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise2
Large Enterprise5
No data available
 

Questions from the Community

What needs improvement with GoToMeeting?
The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...
What is your primary use case for GoToMeeting?
I use the solution when someone is comfortable using it, and I recommend using it.
What needs improvement with Polycom RealPresence Clariti?
They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...
What is your primary use case for Polycom RealPresence Clariti?
We use it both nationally and internationally with our partners, however, it's used in a closed environment.
What advice do you have for others considering Polycom RealPresence Clariti?
I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...
 

Also Known As

No data available
RealPresence Clariti, Clariti
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Baptist Health Corbin, North Carolina Central University
Find out what your peers are saying about GoToMeeting vs. Polycom RealPresence Clariti and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.