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GoToMeeting vs Polycom RealPresence Clariti comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GoToMeeting
Ranking in Virtual Meetings
7th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
Polycom RealPresence Clariti
Ranking in Virtual Meetings
10th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.4%, down from 3.6% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 1.9%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
GoToMeeting3.4%
Polycom RealPresence Clariti1.9%
Other94.7%
Virtual Meetings
 

Featured Reviews

Gavin Tomlins - PeerSpot reviewer
Chief Information Officer at a pharma/biotech company with 11-50 employees
Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings
We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.
NH
Network Technical Advisor at a government with 10,001+ employees
The ability to track call flow and history simplifies call management while bridging issues persist
I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable. It improved from a support model perspective. It simplified the licensing, reduced administration since it's based on calls, not based on users. It's about managing the calls and verifying we have enough space as opposed to always adding licenses for endpoints or users.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."
"GoToMeeting is a nice program and they have a lot of features."
"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."
"GoToMeeting took a very short time to install and it worked without a hitch."
"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."
"It's easy to set up."
"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."
"The most valuable feature is the dial-in capability."
"It simplified the licensing, reduced administration since it's based on calls, not based on users."
"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."
"It does a good job of integrating with other software."
"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"The product increases the ability of Teams in cases when we need to collaborate with whiteboards or specific video-coms or audio-coms to install a meeting presence room."
"It's on-prem, which is great."
"The solution is stable, there are no bugs or glitches, and it doesn't crash or freeze."
 

Cons

"The product itself doesn't stand out against other options on the market."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"The solution could scale a bit easier if you need to add more people to meetings."
"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."
"There may be more features available in, for example, Cisco WebEx."
"Many issues over time with phone echos and unusable audio."
"The newer user interface takes a bit longer to get used to."
"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."
"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."
"Could have a wider range of use cases."
"The idea of the Clariti 2.0 is good, however, they're still moving too slowly."
"The customer needs this platform to be a little bit more customized."
"I'd like to see a wider range of use cases for this product."
"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"Polycom RealPresence Clariti is very bad when moving towards the cloud."
 

Pricing and Cost Advice

"GoToMeeting is a little bit expensive compared to other products."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
"Negotiate for discounts."
"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."
report
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893,164 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
10%
Comms Service Provider
10%
Performing Arts
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise2
Large Enterprise5
No data available
 

Questions from the Community

What needs improvement with GoToMeeting?
The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...
What is your primary use case for GoToMeeting?
I use the solution when someone is comfortable using it, and I recommend using it.
What needs improvement with Polycom RealPresence Clariti?
They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...
What is your primary use case for Polycom RealPresence Clariti?
We use it both nationally and internationally with our partners, however, it's used in a closed environment.
What advice do you have for others considering Polycom RealPresence Clariti?
I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...
 

Also Known As

No data available
RealPresence Clariti, Clariti
 

Overview

 

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Baptist Health Corbin, North Carolina Central University
Find out what your peers are saying about GoToMeeting vs. Polycom RealPresence Clariti and other solutions. Updated: April 2026.
893,164 professionals have used our research since 2012.