GoToMyPC vs Splashtop Remote Support comparison

GoTo and Splashtop are both solutions in the Remote Access category. GoTo is ranked #31, while Splashtop is ranked #11 with an average rating of 9.5. GoTo holds a 1.4% mindshare in VUS, compared to Splashtop’s 2.2% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

GoToMyPC and Splashtop Remote Support offer remote desktop services, with Splashtop often seen as the better option due to its feature set despite a slight edge in pricing and support for GoToMyPC.

Features: GoToMyPC offers reliable access, ease of connection, and straightforward deployment. Splashtop Remote Support provides multi-device support, robust security features, and superior customer service.

Room for Improvement: GoToMyPC could improve mobile integration, connection times, and long-term ROI. Splashtop users mention the need for a simplified setup, reduced lag, and better mobile app functionality.

Ease of Deployment and Customer Service: GoToMyPC has a straightforward deployment process and responsive customer support. Splashtop may have a steeper initial learning curve, but its superior customer service facilitates user adaptation.

Pricing and ROI: GoToMyPC is slightly more affordable upfront but has mixed feedback on long-term ROI. Splashtop's initial cost is higher, but users report greater satisfaction with the overall value and ROI due to its extended features and support.

To learn more, read our detailed GoToMyPC vs. Splashtop Remote Support Report (Updated: April 2026).

Buyer's Guide

GoToMyPC vs. Splashtop Remote Support

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2026, in the Remote Access category, the mindshare of Microsoft Intune is 7.1%, down from 10.5% compared to the previous year. The mindshare of GoToMyPC is 1.4%, up from 0.8% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	7.1%
Splashtop Remote Support	2.2%
GoToMyPC	1.4%
Other	89.3%

Remote Access

Featured Reviews

Varun Mehra

Collaboration Support Engineer at a retailer with 11-50 employees

Centralized device management has transformed security and streamlined remote provisioning

One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.

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SHARLENE KIESLICH

Controller at Wallingford Inn

Accessing multiple PCs from remote locations is easy and reliable with this solution

The solution works very well, I do not have any problem with it at all. The only problem is they have more than tripled their price in the last three years over what they used to charge. A price reduction would probably be warranted as I am not getting three times the service. My husband uses it too and he agrees that a price reduction would be the only thing he would be looking for. The vendor more than tripled the price in the last three years — so it has doubled and then doubled again. They have just kind of gone through the roof when it comes to pricing and I think that they are justifying that because of the demand.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment."

"We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."

"Our configuration profiles used to be all over the place. For example, there's a lot of legacy stuff in Active Directory. Going through Intune has helped us enforce settings, which has improved device security and functionality. When you apply something through Intune, you know it works. You don't have to worry about a legacy setting from Active Directory that was uploaded by somebody seven years ago. With Intune, you can see that a device has a setting, and you can be confident that the device is configured how you want."

"I would advise others this solution is easy to implement in the organization."

"It is helpful for managing devices anytime and any place without requiring dependency on the local networks."

"Our bank's most valuable Intune features are centered around the dedicated device concept."

"Microsoft Intune saves eight hours per day, and during my work hours, I use my time to study and run tests on configurations I'm curious about and try them out in my environment."

"If you want to manage your mobile devices as well as your Windows 10 devices, Intune is the best option."

More Microsoft Intune pros

"The solution is very quick to set up."

"The technical support is good."

"Technical support is very good and very fast; we find them to be very knowledgeable."

"I can do anything from a remote desktop as if I were sitting at my own PC."

"This solution has allowed us to have a highly flexible remote access solution in DR/BC situations."

"The installation is almost instant."

"One of the most convenient features is that I can print from it and do everything as I would if I were sitting at my own desktop."

"The file transfers work well, the remote support and hosted solution work well."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"In contrast, Splashtop is a really good product and it's not so expensive."

"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."

"The solution is very fast."

"The initial setup is simple."

"The tool's most valuable features are pricing and easy management."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

More Splashtop Remote Support pros

Cons

"The worst aspect is the reporting."

"If you wish to block any App Store application, there is no way to do so."

"It would be better if they can reduce the cost of the license."

"While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."

"A major challenge is making all the products work within device management solutions like Intune. It would be beneficial if Microsoft removed support for older products much earlier in the process."

"I've dealt with Microsoft way too many times, and needless to say, I'm not too fond of Microsoft support most of the time."

"Enrollment into the Microsoft Intune service can still get easier, especially for legacy-managed systems, such as how we get it from a GPO or an SCCM configuration into Intune."

"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do. Trust your people. We promise not to break your stuff. Open it up just a tiny bit wider."

More Microsoft Intune cons

"If the PC is hung then it requires a reboot."

"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."

"The only problem is they have more than tripled their price in the last three years over what they used to charge."

"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."

"The pricing has tripled in a small amount of time and there is not three times better service."

"This solution requires that the PC is "on" in order to reach it remotely. If the PC is hung then it requires a reboot."

"The phone's a little tricky to work with due to the small screen."

"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."

"Splashtop Remote Support needs to improve customization."

"The integration features could be better."

"The solution should be able to make an inventory of computers automatically."

"The packages that Splashtop has tend to be a little bit confusing and should be simplified."

"The solution should add more options and tools for shortcuts, administration, etc."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

More Splashtop Remote Support cons

Pricing and Cost Advice

"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."

"Its price is fair. It's a normal price. It isn't too expensive or too cheap."

"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."

"I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall."

"The licensing costs we leave up to the customer and these vary from one to another."

"Previously the price was $4 per month per user. Now it's $2.25 per user per month."

"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."

"The price of Microsoft Intune is reasonable."

More Microsoft Intune pricing and cost advice

"It was cheap and now it is comparably expensive. It costs me $484 to use the solution with just two physical PCs."

"We pay approximately 2,000 Euros a year for the solution. The licensing is all-inclusive; you don't have to pay for extra add-ons or services."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"The licensing fees are less than $400 per year."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Government

No data available

Retailer

10%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	149
Midsize Enterprise	60
Large Enterprise	177

No data available

Questions from the Community

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What are the pros and cons of Microsoft Intune?

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Earn 20 points

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

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What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

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Compared 4% of the time

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Compared 4% of the time

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Compared 19% of the time

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Compared 16% of the time

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Compared 15% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs GoToMyPC

Compared 11% of the time

LogMeIn Pro vs GoToMyPC

Compared 10% of the time

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Compared 12% of the time

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Compared 8% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Splashtop Remote Support

Compared 8% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

April 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

May 2026

Download GoToMyPC product report

Buyer's Guide

Remote Access

May 2026

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

GoToMyPC offers remote access to desktops from anywhere, allowing seamless work across devices. It's designed for efficiency and reliability, supporting businesses in maintaining productivity.

GoToMyPC provides businesses with a remote desktop solution that enhances flexibility and mobility. Users can access their office computers from any location, enabling them to manage tasks as if they were physically present at their workstations. Security and ease of use are prioritized, ensuring data remains protected while offering a smooth experience. This makes GoToMyPC an ideal choice for professionals who require constant access to desktop environments for tasks and projects.

What features make GoToMyPC essential?

Remote Access: Connect to your work computer from any internet-enabled device.
Secure Connections: Utilizes robust encryption to ensure data safety.
File Transfer: Easily move files between your remote and home systems.
Multimonitor Support: View multiple monitors connected to the host computer.

What benefits and ROI should you consider?

Increased Productivity: Work from anywhere without being tied to the office.
Cost Efficiency: Reduces the need for physical office space and logistics.
Quick Deployment: Easy setup allowing immediate access and function.
High Security: Protects confidential information with advanced encryption.

In finance, GoToMyPC is often used for secure access to sensitive data. Healthcare professionals leverage it for immediate record updates and consultations. It also assists in IT by providing remote system management, making it a versatile tool across industries.

GoTo

Splashtop Remote Support is a cost-effective remote management platform offering features such as multi-session capabilities, secure file transfers, and mobile device support, enhancing remote assistance for small to medium businesses.

Splashtop Remote Support provides a versatile solution for remote assistance, equipped with tools like remote rebooting into safe mode, multi-session handling, and strong security measures, including multi-factor authentication. Its intuitive interface ensures ease of use, while features like HD resolution and chat functionality enable effective communication and management across devices. However, users find the pricing and package options somewhat confusing and have suggested improvements in integration, customization, and remote access security.

What are the key features of Splashtop Remote Support?

Cost-effectiveness: Offers competitive pricing with extensive features.
Multi-session capabilities: Enables simultaneous control of multiple sessions.
Remote rebooting: Allows rebooting into safe mode remotely.
File transfers: Facilitates efficient and secure file transfers.
Mobile device compatibility: Supports remote management from smartphones and tablets.
SOS Support: Provides quick assistance for emergencies.
Secure management: Features multi-factor authentication for enhanced security.
Chat functionality: Enables seamless communication between users.
Controlled access: Provides remote access without requiring client-side permissions.

What benefits should users look for in reviews?

Flexibility: Supports remote work for businesses and external clients.
Ease of use: Intuitive design simplifies remote management.
Integration compatibility: Works with ticketing systems for efficient issue management.
Enhanced security: Strong authentication methods safeguard data.

Splashtop Remote Support is deployed mainly for remote assistance of small to medium businesses in the United States. It seamlessly integrates with ticketing systems, aiding teams ranging from executives to shop floor personnel. By facilitating remote server management and support for home-working staff, it streamlines operations and client interactions.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

The Lubitz Financial Group, Stitely & Kartsetter PLLC

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

GoToMyPC vs. Splashtop Remote Support

April 2026

Free Report: GoToMyPC vs. Splashtop Remote Support

Find out what your peers are saying about GoToMyPC vs. Splashtop Remote Support and other solutions. Updated: April 2026.

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