GoToMyPC vs Splashtop Remote Support comparison

GoTo and Splashtop are both solutions in the Remote Access category. GoTo is ranked #30, while Splashtop is ranked #12 with an average rating of 9.5. GoTo holds a 1.4% mindshare in VUS, compared to Splashtop’s 2.1% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

GoToMyPC and Splashtop Remote Support offer remote desktop services, with Splashtop often seen as the better option due to its feature set despite a slight edge in pricing and support for GoToMyPC.

Features: GoToMyPC offers reliable access, ease of connection, and straightforward deployment. Splashtop Remote Support provides multi-device support, robust security features, and superior customer service.

Room for Improvement: GoToMyPC could improve mobile integration, connection times, and long-term ROI. Splashtop users mention the need for a simplified setup, reduced lag, and better mobile app functionality.

Ease of Deployment and Customer Service: GoToMyPC has a straightforward deployment process and responsive customer support. Splashtop may have a steeper initial learning curve, but its superior customer service facilitates user adaptation.

Pricing and ROI: GoToMyPC is slightly more affordable upfront but has mixed feedback on long-term ROI. Splashtop's initial cost is higher, but users report greater satisfaction with the overall value and ROI due to its extended features and support.

To learn more, read our detailed GoToMyPC vs. Splashtop Remote Support Report (Updated: June 2026).

Buyer's Guide

GoToMyPC vs. Splashtop Remote Support

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of GoToMyPC is 1.4%, up from 0.8% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
Splashtop Remote Support	2.1%
GoToMyPC	1.4%
Other	90.2%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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SHARLENE KIESLICH

Controller at Wallingford Inn

Accessing multiple PCs from remote locations is easy and reliable with this solution

The solution works very well, I do not have any problem with it at all. The only problem is they have more than tripled their price in the last three years over what they used to charge. A price reduction would probably be warranted as I am not getting three times the service. My husband uses it too and he agrees that a price reduction would be the only thing he would be looking for. The vendor more than tripled the price in the last three years — so it has doubled and then doubled again. They have just kind of gone through the roof when it comes to pricing and I think that they are justifying that because of the demand.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it. I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure."

"I would say that it is at the top of the list when it comes to the competition."

"The initial setup is not complex."

"Microsoft Intune is unique in providing management for all operating systems, including macOS, Linux, Android, and iOS."

"My favorite feature about Microsoft Intune is that I have good logging capabilities; I can effectively troubleshoot, though I'm also missing some aspects."

"The most important thing for me is the autopilot feature."

"For Windows services, there are multiple options within Intune to modernize it to be more internet-facing and dynamic."

"We have not had any issues with the scalability."

More Microsoft Intune pros

"One of the most convenient features is that I can print from it and do everything as I would if I were sitting at my own desktop."

"This solution has allowed us to have a highly flexible remote access solution in DR/BC situations."

"Technical support is very good and very fast; we find them to be very knowledgeable."

"The solution is very quick to set up."

"I can do anything from a remote desktop as if I were sitting at my own PC."

"The installation is almost instant."

"The technical support is good."

"The tool's most valuable features are pricing and easy management."

"In contrast, Splashtop is a really good product and it's not so expensive."

"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."

"With the extended license, it's easy to be remote."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The initial setup is simple."

"The solution is very fast."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

More Splashtop Remote Support pros

Cons

"Microsoft Intune could improve in reporting data for endpoints and fleets. Enhanced capabilities to run queries and gather specific device data to identify trends or issues would be beneficial. The feature parity for MacOS and handling devices from an MDM perspective is not comprehensive. Consolidation of these functionalities within Intune would simplify processes and finances."

"I'd like to see an ability to deploy more ways of management, managing devices and processing the policies."

"I'm not able to scale because of the issues with macOS management."

"Intune could be enhanced by automating application upgrades, similar to how it automates operating system upgrades."

"I have experienced downtime, bugs, and glitches. I rate it a seven because when we have bugs or instability in Microsoft Intune, we need to wait for the backend from Microsoft Intune to resolve issues and we can't deliver solutions to clients because we need to wait for action plans and related processes."

"I think nine is a very good rating for this solution, and I kept one point out because I think in the future it requires improvement based on future scalability in the IT infrastructure."

"One major concern I have is user friction. When you enforce many policies and people log into apps like Microsoft Teams or Outlook, they encounter numerous MFA and other policies."

"If you have a reporting-extensive company, for example, then you may need to look for other products."

More Microsoft Intune cons

"The only problem is they have more than tripled their price in the last three years over what they used to charge."

"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."

"This solution requires that the PC is "on" in order to reach it remotely. If the PC is hung then it requires a reboot."

"The pricing has tripled in a small amount of time and there is not three times better service."

"The phone's a little tricky to work with due to the small screen."

"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."

"The solution should add more options and tools for shortcuts, administration, etc."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The solution should be able to make an inventory of computers automatically."

"The integration features could be better."

"Splashtop Remote Support needs to improve customization."

Pricing and Cost Advice

"Microsoft Intune has been incorporated into our Microsoft E5 licenses."

"I have no comment on pricing of the solution."

"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."

"We use Defender ATP and E5 licenses."

"The solution is cost-efficient."

"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."

"We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily."

"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."

More Microsoft Intune pricing and cost advice

"We pay approximately 2,000 Euros a year for the solution. The licensing is all-inclusive; you don't have to pay for extra add-ons or services."

"It was cheap and now it is comparably expensive. It costs me $484 to use the solution with just two physical PCs."

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Construction Company

14%

Financial Services Firm

12%

Wholesaler/Distributor

Manufacturing Company

Retailer

Financial Services Firm

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

No data available

Questions from the Community

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Earn 20 points

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

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What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

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Compared 18% of the time

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Compared 17% of the time

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Compared 15% of the time

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Compared 13% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs GoToMyPC

Compared 10% of the time

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Compared 9% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

June 2026

Download GoToMyPC product report

Buyer's Guide

Remote Access

June 2026

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

GoToMyPC offers remote access to desktops from anywhere, allowing seamless work across devices. It's designed for efficiency and reliability, supporting businesses in maintaining productivity.

GoToMyPC provides businesses with a remote desktop solution that enhances flexibility and mobility. Users can access their office computers from any location, enabling them to manage tasks as if they were physically present at their workstations. Security and ease of use are prioritized, ensuring data remains protected while offering a smooth experience. This makes GoToMyPC an ideal choice for professionals who require constant access to desktop environments for tasks and projects.

What features make GoToMyPC essential?

Remote Access: Connect to your work computer from any internet-enabled device.
Secure Connections: Utilizes robust encryption to ensure data safety.
File Transfer: Easily move files between your remote and home systems.
Multimonitor Support: View multiple monitors connected to the host computer.

What benefits and ROI should you consider?

Increased Productivity: Work from anywhere without being tied to the office.
Cost Efficiency: Reduces the need for physical office space and logistics.
Quick Deployment: Easy setup allowing immediate access and function.
High Security: Protects confidential information with advanced encryption.

In finance, GoToMyPC is often used for secure access to sensitive data. Healthcare professionals leverage it for immediate record updates and consultations. It also assists in IT by providing remote system management, making it a versatile tool across industries.

GoTo

Splashtop Remote Support is a cost-effective remote management platform offering features such as multi-session capabilities, secure file transfers, and mobile device support, enhancing remote assistance for small to medium businesses.

Splashtop Remote Support provides a versatile solution for remote assistance, equipped with tools like remote rebooting into safe mode, multi-session handling, and strong security measures, including multi-factor authentication. Its intuitive interface ensures ease of use, while features like HD resolution and chat functionality enable effective communication and management across devices. However, users find the pricing and package options somewhat confusing and have suggested improvements in integration, customization, and remote access security.

What are the key features of Splashtop Remote Support?

Cost-effectiveness: Offers competitive pricing with extensive features.
Multi-session capabilities: Enables simultaneous control of multiple sessions.
Remote rebooting: Allows rebooting into safe mode remotely.
File transfers: Facilitates efficient and secure file transfers.
Mobile device compatibility: Supports remote management from smartphones and tablets.
SOS Support: Provides quick assistance for emergencies.
Secure management: Features multi-factor authentication for enhanced security.
Chat functionality: Enables seamless communication between users.
Controlled access: Provides remote access without requiring client-side permissions.

What benefits should users look for in reviews?

Flexibility: Supports remote work for businesses and external clients.
Ease of use: Intuitive design simplifies remote management.
Integration compatibility: Works with ticketing systems for efficient issue management.
Enhanced security: Strong authentication methods safeguard data.

Splashtop Remote Support is deployed mainly for remote assistance of small to medium businesses in the United States. It seamlessly integrates with ticketing systems, aiding teams ranging from executives to shop floor personnel. By facilitating remote server management and support for home-working staff, it streamlines operations and client interactions.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

The Lubitz Financial Group, Stitely & Kartsetter PLLC

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

GoToMyPC vs. Splashtop Remote Support

June 2026

Free Report: GoToMyPC vs. Splashtop Remote Support

Find out what your peers are saying about GoToMyPC vs. Splashtop Remote Support and other solutions. Updated: June 2026.

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