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Splashtop Remote Support pros and cons

Vendor: Splashtop
4.3 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Splashtop Remote Support is very fast.
Using mobile devices for support from anywhere is a significant advantage.
Initial setup of Splashtop Remote Support is simple.
Key features include cost-effectiveness and easy management.
Splashtop Remote Support offers essential functionalities like system control, chat, file transfer, and the ability to add notes about computers or servers.

CONS

The packages that Splashtop has tend to be confusing and should be simplified.
The integration features could be better.
Splashtop Remote Support needs to improve customization.
More options and tools for shortcuts and administration are needed.
Splashtop Remote Support should be able to make an inventory of computers automatically.
 

Splashtop Remote Support Pros review quotes

David Fitzerman - PeerSpot reviewer
Chief Alchemist/ VP at DFC BBQ
Aug 21, 2024
The file transfers work well, the remote support and hosted solution work well.
Marc-Olivier BARON - PeerSpot reviewer
Manager - IT & Project Manager - 4/5 star Hospitality Specialist at CAPWEST
Apr 15, 2024
Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable.
OA
Clerk at The Malaysian Insurance Institute
Sep 7, 2021
The initial setup is simple.
Find out what your peers are saying about Splashtop, Microsoft, Parallels and others in Remote Access. Updated: May 2026.
893,221 professionals have used our research since 2012.
David Fitzerman - PeerSpot reviewer
Chief Alchemist/ VP at DFC BBQ
Sep 13, 2020
The ability to use mobile devices is helpful because we can support our clients from anywhere.
OA
Clerk at The Malaysian Insurance Institute
Dec 15, 2023
The tool's most valuable features are pricing and easy management.
reviewer1161303 - PeerSpot reviewer
Support Engineer at a tech services company with 501-1,000 employees
Dec 26, 2019
The solution is very fast.
 

Splashtop Remote Support Cons review quotes

David Fitzerman - PeerSpot reviewer
Chief Alchemist/ VP at DFC BBQ
Aug 21, 2024
The phone's a little tricky to work with due to the small screen.
Marc-Olivier BARON - PeerSpot reviewer
Manager - IT & Project Manager - 4/5 star Hospitality Specialist at CAPWEST
Apr 15, 2024
The solution should be able to make an inventory of computers automatically.
OA
Clerk at The Malaysian Insurance Institute
Sep 7, 2021
The integration features could be better.
Find out what your peers are saying about Splashtop, Microsoft, Parallels and others in Remote Access. Updated: May 2026.
893,221 professionals have used our research since 2012.
David Fitzerman - PeerSpot reviewer
Chief Alchemist/ VP at DFC BBQ
Sep 13, 2020
The packages that Splashtop has, tend to be a little bit confusing and should be simplified.
OA
Clerk at The Malaysian Insurance Institute
Dec 15, 2023
Splashtop Remote Support needs to improve customization.
reviewer1161303 - PeerSpot reviewer
Support Engineer at a tech services company with 501-1,000 employees
Dec 26, 2019
The solution should add more options and tools for shortcuts, administration, etc.