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Splashtop Remote Support vs TeamViewer comparison

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Executive SummaryUpdated on Mar 19, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Splashtop Remote Support
Ranking in Remote Access
22nd
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
TeamViewer
Ranking in Remote Access
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
110
Ranking in other categories
Virtual Meetings (2nd), Remote Monitoring and Management (RMM) (3rd)
 

Mindshare comparison

As of September 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.9%, down from 10.6% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, down from 2.3% compared to the previous year. The mindshare of TeamViewer is 7.8%, down from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
TeamViewer7.8%
Microsoft Intune4.9%
Splashtop Remote Support2.1%
Other85.2%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
David Fitzerman - PeerSpot reviewer
Chief Alchemist/ VP at DFC BBQ
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.
Shubham-Agarwal - PeerSpot reviewer
Manager - Projects at Cognizant
Remote access has cut critical issue resolution time and supports faster production troubleshooting
Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Intune provides a centralized management solution, although its suitability depends on specific needs and comparisons with alternatives like Jamf, Kandji, or ManageEngine."
"EAM is a godsend."
"The most valuable feature of Intune is the user-friendly portal for end users."
"The most valuable features in Microsoft Intune for me are application deployment, Defender deployment, and asset management."
"For the price, the features included with Microsoft are appealing."
"The automatic patch management feature in the Intune Suite is helpful."
"When a user receives the machine, sets it up, and turns it on, it connects to the domain and begins installing software, becoming ready within approximately half an hour, which represents a significant time savings for IT departments."
"I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"With the extended license, it's easy to be remote."
"The file transfers work well, the remote support and hosted solution work well."
"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."
"The tool's most valuable features are pricing and easy management."
"The initial setup is simple."
"In contrast, Splashtop is a really good product and it's not so expensive."
"The solution is very fast."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"Easy-to-save access to remote machines: TeamViewer allows you to save machines to your account, which allows you to remote into a machine with ease."
"The product is really straightforward and completely easy to implement."
"The product allows easy access to any system in case of any issues."
"TeamViewer Business has positively impacted my organization because it saves time, as I don't have to go to the customer's place to make some connections or configurations; I can make it remote and very easy."
"One of the best features of TeamViewer Business is the security and respect for privacy, since you can connect to a specific computer using a unique confidential code, ensuring that security and safety are maintained with no problems."
"From just a cost perspective, it pays for itself within the first month, or probably less than that."
"The most valuable feature of TeamViewer is its ease of use."
 

Cons

"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."
"The support from Microsoft was previously good, but now it is very poor."
"What would make this product better is adding more security policies and features in the next upgrade."
"Microsoft Intune could be improved with a more intuitive user interface, simpler policy configuration for complex environments, and faster troubleshooting tools."
"I'd suggest adding more features for macOS in Intune. There should be more functionality for managing macOS. There should be a better capability for pushing things down on macOS. Currently, Intune is not capable of managing macOS at the same level as Windows."
"Customer service used to be better. In the last couple of years, support has not been very good, even with Premier and Premium support. It's been very hit-or-miss."
"I have one remark about the application management for the Android version. Often, the Play Store opens and leaves the possibility to download to the user, which is not good."
"From my level of analysis, the feature I would prefer to see added to Microsoft Intune is extensive support. Anything that helps to diagnose the problem and solve it would be useful."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"Splashtop Remote Support needs to improve customization."
"The solution should be able to make an inventory of computers automatically."
"The integration features could be better."
"The solution should add more options and tools for shortcuts, administration, etc."
"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."
"The phone's a little tricky to work with due to the small screen."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"TeamViewer Business's scalability is bad because it's very expensive."
"A feature that they could add is chat with sound to talk."
"It should have ability to display notes in the computer list."
"The support could improve their speed."
"One thing that would really help with TeamViewer Business is if they were able to provide an easier way to deploy TeamViewer Business on all devices using group policy, as the current solution is quite clunky and very technical to set up; I have struggled and spent many days trying to get TeamViewer Business pushed out via group policy, and it has never worked as we would prefer, so we end up doing it manually, which is a drain on resources."
"TeamViewer is expensive, and you get a limited number of connections for your money."
"You can improve the file size of TeamViewer as it is too large."
 

Pricing and Cost Advice

"Pricing can be improved."
"For organizations that are a Microsoft shop, the pricing is compelling."
"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."
"Microsoft licenses are costly."
"I don't have any problem as far as cost is concerned. It is bundled with our license."
"Microsoft's licensing is more flexible and adaptive than its competitors."
"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."
"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The licensing fees are less than $400 per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"There is no license needed to use TeamViewer."
"We are using the free version of TeamViewer."
"I am using the free version of TeamViewer. There is a subscription fee to use the premium features."
"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."
"The price of the license could be less expensive."
"The version of the solution we are using is free."
"I used the free version of TeamViewer."
"We're using the free version. We do not pay any licensing fees."
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
9%
Outsourcing Company
9%
Computer Software Company
7%
Manufacturing Company
8%
Comms Service Provider
8%
Retailer
8%
Financial Services Firm
8%
Manufacturing Company
11%
Construction Company
10%
Outsourcing Company
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise187
No data available
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise37
Large Enterprise39
 

Questions from the Community

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What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
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Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
Ask a question
Earn 20 points
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What is your experience regarding pricing and costs for TeamViewer?
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
What needs improvement with TeamViewer?
I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scann...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
TeamViewer Tensor
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Toyota, AT&T, Isuzu, Goodwill
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Splashtop Remote Support vs. TeamViewer and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.