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Hyland RPA vs Pega Robotic Process Automation comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Robotic Process Automation (RPA)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
661
Ranking in other categories
Business Process Management (BPM) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Hyland RPA
Ranking in Robotic Process Automation (RPA)
39th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
1
Ranking in other categories
Business Orchestration and Automation Technologies (34th)
Pega Robotic Process Automa...
Ranking in Robotic Process Automation (RPA)
18th
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
25
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Robotic Process Automation (RPA) category, the mindshare of Automation Anywhere is 5.2%, down from 9.0% compared to the previous year. The mindshare of Hyland RPA is 1.2%, up from 0.3% compared to the previous year. The mindshare of Pega Robotic Process Automation is 1.7%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Mindshare Distribution
ProductMindshare (%)
Automation Anywhere5.2%
Pega Robotic Process Automation1.7%
Hyland RPA1.2%
Other91.9%
Robotic Process Automation (RPA)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer1638135 - PeerSpot reviewer
Works at a tech services company with 201-500 employees
A scalable solution which is easy to install and use
I do not use the solution personally as I am not the end-user. It is merely one of the solutions that we offer to our customers. We act as consultants, solution providers. We have around 60 customers who are using the solution. I would, for sure, recommend the solution to others. I consider the profile of the project to be quite good at the moment. I rate Another Monday as a nine out of ten.
reviewer1458102 - PeerSpot reviewer
Regional Director at a tech vendor with 10,001+ employees
Has raised concerns due to outdated framework and high ownership costs
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership could be improved. From a technical perspective, the product performs adequately. The installation can be quite complex as it's not standalone, and customers need to get the whole Pega platform up and running. The total cost of ownership is not very attractive. RPA as a concept is outdated now, with agentic AI becoming more prominent. We don't see much interest from customers in going down the RPA route; Pega Robotic Process Automation is losing its prominence in the market.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"From a technical perspective, developers can easily create bots and get things done with this tool."
"Automation Anywhere is a pioneer in RPA tools."
"This solution is easy to use and understand, even for a non-technical person."
"While our Automation Anywhere's implementation is in a premature stage, it has really decreased the workload on our service desk and we definitely see some ROI in the future from this product."
"We are using Automation Anywhere for our leave approval process. We used to have three FTEs on the day shift working on this process. Now, we only have one FTE working on the leave approval process. The bot supports everything else in the process. With this bot, we are saving the cost of two FTEs."
"Co-pilot certainly makes the job easier if the client has a subscription. It allows me to analyze desktop flows and activities and create flows using natural language."
"Automation Anywhere receives high marks for its ease of use."
"Overall, we've saved a lot of time, as there's a recent process that we automated which saves around 200 to 300 hours each month, depending on the number of accounts that come in."
"The initial setup is very quick."
"The solution is very easy to use."
"It was very smooth and very seamless to create automations."
"With Pega Robotics, once we integrated it will work with any machines after deployment until there is a change."
"It helped cut short the release cycle by almost 40% compared to the previous solution.​"
"The most valuable features are the loops to lookup tables to read the data."
"The solution's automation handling capability has positively impacted the overall automation process in my experience."
"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."
"The tech support is highly available and there is plenty of online training available."
"The good thing about Pega is that it is very flexible and you can do a lot so the capabilities are broad."
 

Cons

"My experience has been that if the person who codes the bot is not very well-trained, then they might create unstable bots. So, it's not the platform. It is just how somebody has coded the bots which can bring lot of instability to them. I recommend that when you are using a coder that the person well-trained and have a good amount of experience already working on bots. They shouldn't be newbie or beginner who comes in to code because that will impact the quality of the code itself."
"When dealing with a large number of variables, uploading them directly from an Excel sheet to Automation Anywhere is not supported."
"The main problem that I have with Automation Anywhere is the support. When I have problems that I cannot solve by myself, it is hard to achieve a good result with support. Language is another issue."
"Automation Anywhere lacks a desktop version and is solely web-based and cloud-based. Automation Anywhere is not so easy for business users who are not technical."
"In the version that we have, there are some challenges with the browser-based applications, the cloning of the objects, and the solution's stability."
"One of the things that the product should have is to add more advanced level developer capabilities into the platform. I know it is easy for business, non-technical people. However, for the developers, there should be some more features within the product so they can build advanced level use cases much faster."
"The IQ Bot could use improvement."
"In the 10.7 version, the back-end port for the MetaBot password has looping. This has been a type of limitation."
"The solution should come with language customization, which would simplify its use for our customers."
"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."
"Pega's main drawback was that you have to go and install their platform and their platform is meant to be their main selling point with robotics just a small part of what they do."
"I would like to see an enhanced auditing feature included."
"Pega Robotic Process Automation scalability is too low."
"The OCR capabilities of the solution could be improved."
"Excel connectors need to be improved as there are a few connectors in Excel areas."
"It's difficult not knowing when alerts will arrive."
"The orchestration needs to be better."
 

Pricing and Cost Advice

"The cost is at the highest end of the spectrum."
"While calculating the setup cost you should account for the server, virtual machines, product licenses, maintenance costs, and running costs."
"The pricing for Automation Anywhere is reasonable."
"Automation Anywhere is expensive, making it suitable only for enterprise organizations."
"They all are very competitive today. At the end of the day, it boils down to the negotiations that happen and what type of partner you are."
"We have seen a return of investment because it takes less time to market in our current process. I would estimate a times savings between 20 to 30 percent."
"If we count the integrations that we have done with Appian, which is where a lot of our savings is from, we are well over a million dollars in savings. This is from only doing development for about a year and a half."
"Annually, we are paying almost one million reais."
"There is no licensing fee for our customers."
"Pega is pretty costly."
"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."
"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."
"The licensing cost is too high."
"I would rate the product's pricing a nine out of ten."
"​I was not involved in licensing and pricing, but it is worth the cost​."
"Pega Robotic Process Automation is an expensive solution."
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
10%
Comms Service Provider
18%
Financial Services Firm
16%
Manufacturing Company
14%
Construction Company
10%
Financial Services Firm
14%
Outsourcing Company
12%
Manufacturing Company
11%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise82
Large Enterprise558
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise17
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
Ask a question
Earn 20 points
What needs improvement with Pega Robotic Process Automation?
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially ...
What is your primary use case for Pega Robotic Process Automation?
For banking customers, Pega Robotic Process Automation can fill in the process automation which cannot usually be don...
What advice do you have for others considering Pega Robotic Process Automation?
I am George from a system integrator and reseller background. We are a system integrator, reseller, and implementer o...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Another Monday
Pega RPA, OpenSpan
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
ING, Vodafone, T-Mobile, Billbox
eBay Enterprise, M&I Bank
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: August 2026.
913,806 professionals have used our research since 2012.