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IceWarp vs Sophos Email Appliance [EOL] comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IceWarp
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Email Applications (11th)
Sophos Email Appliance [EOL]
Average Rating
8.4
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Featured Reviews

AvinashLotke - PeerSpot reviewer
Delivery Head at Team Computers
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.
reviewer1279443 - PeerSpot reviewer
Senior Security Architect at a tech services company with 51-200 employees
Easy to install and secures users against URL relay attacks, spam, and malicious attachments
The frequency in which this solution receives technical updates should be improved. If they are to be rated as the number one email appliance then they should also be the first to receive updates. It should happen across all of the customers, immeidately. In the next release of this solution, I would like to see more user awareness, such as information about phishing email attacks that have been prevented. The baselining and reporting is better with some of the competing solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"An effective, functional, very good tool for controlling resources at a low cost."
"The solution is easy to manage and includes features such as smart documents and the archiving of user data."
"The solution has a very good log-in to the UI when compared to other solutions."
"The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."
"It's scalable and stable."
"If you have a small to medium business and you require a professional collaboration server that focuses on the main services of emails and calendar scheduling, I recommend IceWarp."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"IceWarp offers very extended cross-platform communication solutions."
"Sophos Email Appliance provides a layer of security that effectively defends against malicious attacks that arrive via email."
"The ease of use and the security offered by the solution are its most valuable features, and it also offers good information protection."
"Overall, this solution is easy to handle."
"Email encryption, because it fulfills our business needs."
"The filtering aspect is the solution's most valuable feature."
"This is a stable, scalable product that provides a reliable email protection layer."
"The most valuable feature is the URL relay protection because it protects users from phishing attacks."
"The solution is very easy to use, especially the cloud version which is very, very simple. There are some good templates already built-in, so we can just select the template, and you will get all the necessary functionality. The only one thing you have to do is point all your traffic in the cloud."
 

Cons

"Our customers sometimes have problems receiving mail."
"Support is not good and it is challenging to receive a timely response."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"We attempted to obtain support for deleted documents through the representatives in Mumbai, but they did not have an answer for us."
"The database query for creating new database and querying about activities are too simplistic."
"There are some feature improvements possible the way we use it as a hosting provider, but for most we currently have workarounds."
"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."
"It may be possible for them to improve on the options in reporting."
"The reporting functionality is in major need of improvement."
"There aren't enough advanced settings. They should offer more advanced options."
"Occasionally the solution doesn't catch spam mail."
"The baselining and reporting is better with some of the competing solutions."
"Sometimes there are issues with exchange and active directory integration."
"There are a few issues with integration that need to be addressed; this would help make deployment easier for new users."
"Reporting could have more options for users to customize desired results."
 

Pricing and Cost Advice

"The solution is priced well."
"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."
"There are various licensing plans available based on geographic zone."
"It is definitely one of the lowest price solutions."
"Our licensing is on a yearly basis. There were no additional costs."
"Costs far less than other solutions."
"Pricing and licensing is very competitive and in some cases, cheap."
"The license is based on the number of users."
"Negotiate as much as you can."
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Top Industries

By visitors reading reviews
Comms Service Provider
14%
Manufacturing Company
14%
Outsourcing Company
11%
Financial Services Firm
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise5
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...
What is your primary use case for IceWarp?
We managed approximately one thousand user accounts with IceWarp for company communications. We utilized features such as smart attachments and document solutions. Our setup was primarily on-premis...
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Also Known As

No data available
Email Appliance
 

Overview

 

Sample Customers

Marriott, Toyota, Sony, Wendy's, Canon
Investors Savings Bank
Find out what your peers are saying about Google, Microsoft, Amazon Web Services (AWS) and others in Email Applications. Updated: October 2026.
920,769 professionals have used our research since 2012.