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IceWarp vs Workspace ONE UEM comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IceWarp
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Email Applications (11th)
Workspace ONE UEM
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
102
Ranking in other categories
Remote Access (11th), Virtual Desktop Infrastructure (VDI) (10th), Enterprise Mobility Management (EMM) (4th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (17th), Unified Endpoint Management (UEM) (6th)
 

Mindshare comparison

IceWarp and Workspace ONE UEM aren’t in the same category and serve different purposes. IceWarp is designed for Email Applications and holds a mindshare of 4.7%, down 5.2% compared to last year.
Workspace ONE UEM, on the other hand, focuses on Unified Endpoint Management (UEM), holds 8.5% mindshare, down 12.3% since last year.
Email Applications Mindshare Distribution
ProductMindshare (%)
IceWarp4.7%
Google Workspace17.7%
Amazon WorkMail11.1%
Other66.5%
Email Applications
Unified Endpoint Management (UEM) Mindshare Distribution
ProductMindshare (%)
Workspace ONE UEM8.5%
Microsoft Intune17.8%
IBM MaaS3608.8%
Other64.9%
Unified Endpoint Management (UEM)
 

Featured Reviews

AvinashLotke - PeerSpot reviewer
Delivery Head at Team Computers
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.
Vishal Bhatia - PeerSpot reviewer
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
Effective product tracking and monitoring enhances daily operations despite needing documentation improvement
The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With all of the features that are available for the users included with the license, it is reasonably priced."
"As the license of our company is very affordable per year and per user, and considering the almost-zero administration needs, I would say that the cost is returned in the first three months, compared to other solutions."
"It has great communication capabilities for team chatting and web conferences."
"The solution is easy to manage and includes features such as smart documents and the archiving of user data."
"IceWarp offers very extended cross-platform communication solutions."
"IceWarp has multiple applications that are easy to use for many people."
"The solution has a very good log-in to the UI when compared to other solutions."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offers efficient flexibility."
"The feature that we find most valuable is the corporate email pushing."
"We recently integrated Workspace ONE with our intelligence report, and this is a great tool from a reporting point of view. In our daily business, we get several requests from businesses to provide an Adobe request for monitoring, whether it is for Android or iOS devices. The main benefit of this tool is that we can exclude the report for applications."
"We find it to be reliable."
"No issues with scalability."
"It seems highly stable and scalable."
"VMware Workspace ONE is scalable."
"AirWatch has one of the best User Interfaces and it's quite easy to figure out where particular items are within the menu system."
 

Cons

"Our customers sometimes have problems receiving mail."
"We attempted to obtain support for deleted documents through the representatives in Mumbai, but they did not have an answer for us."
"Support is not good and it is challenging to receive a timely response."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"There are some feature improvements possible the way we use it as a hosting provider, but for most we currently have workarounds."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."
"VMware should develop an integrated platform for their security products to give a singular integrated and holistic view of the devices covered by different security products whether Workspace One or Carbon Black."
"Setup is not too complex."
"I would like to have better support for multi-cloud sessions."
"There could be improvement with processing the environment to be more user friendly for the end user."
"Patching, fixing, and training for VMware Workspace ONE are areas that need to be improved."
"VMware Workspace ONE for the new users or the new clients that they try to procure and learn it, there can have difficulties. It does not have user-friendly portals. The portal seems to be more user-friendly in Microsoft solutions."
"The initial setup is pretty complicated. It can be a steep learning curve."
"I would like better integration for deploying programs with binary files."
 

Pricing and Cost Advice

"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."
"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."
"Pricing and licensing is very competitive and in some cases, cheap."
"I would rate the pricing and eight out of ten."
"There are various licensing plans available based on geographic zone."
"Costs far less than other solutions."
"Our licensing is on a yearly basis. There were no additional costs."
"The license is based on the number of users."
"The solution can be costly when the customer is dealing with multiple platforms. If a customer is only dealing with iOS, Windows, and Android then Intune is the better choice because there are free licenses."
"You should take out a dedicated license agreement of your MDM fleet and invest heavily in innovating in this space."
"The solution is more expensive than Intune."
"We've purchased various licenses for VMware Workspace ONE, including premium and gold tiers. These licenses include security measures and support for managing telecom expenses like data and voice usage."
"All licenses from VMware are only yearly. They start with a yearly license and look for a three-year commitment and yearly PO."
"VMware Workspace ONE is not cheap; it's quite expensive. However, in the end, they gave us a reasonable price."
"Workspace ONE is on the higher end of the pricing band when compared to other players in the market."
"It's an expensive tool."
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Comms Service Provider
14%
Outsourcing Company
11%
Financial Services Firm
9%
Financial Services Firm
12%
Manufacturing Company
10%
Outsourcing Company
10%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise5
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise22
Large Enterprise60
 

Questions from the Community

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Also Known As

No data available
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Overview

 

Sample Customers

Marriott, Toyota, Sony, Wendy's, Canon
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Find out what your peers are saying about Google, Microsoft, Amazon Web Services (AWS) and others in Email Applications. Updated: October 2026.
920,929 professionals have used our research since 2012.