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Icinga vs NinjaOne comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Icinga
Ranking in Network Monitoring Software
49th
Ranking in Server Monitoring
17th
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
17
Ranking in other categories
IT Infrastructure Monitoring (51st), Cloud Monitoring Software (35th)
NinjaOne
Ranking in Network Monitoring Software
12th
Ranking in Server Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
26
Ranking in other categories
Help Desk Software (8th), IT Service Management (ITSM) (8th), Remote Access (8th), Vulnerability Management (21st), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (7th), Remote Monitoring and Management (RMM) (1st), Patch Management (4th), MSP Backup (1st), Unified Endpoint Management (UEM) (3rd), Autonomous Endpoint Management (1st)
 

Mindshare comparison

As of November 2026, in the Network Monitoring Software category, the mindshare of Icinga is 1.1%, down from 2.5% compared to the previous year. The mindshare of NinjaOne is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
NinjaOne1.0%
Icinga1.1%
Other97.9%
Network Monitoring Software
 

Featured Reviews

reviewer2292201 - PeerSpot reviewer
Innovation Service Manager at a tech services company with 201-500 employees
Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect
It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.
Not Joseph Pearson - PeerSpot reviewer
Assistant Vice President, Tech Solutions at LPL Financials
Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support
NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Icinga2 was designed to delegate, distribute and balance tasks between several nodes."
"This solution has a self-healing handler where if the service is down, it is automatically restarted."
"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."
"I would recommend Icinga; it's an open-source solution, it's quite easy and simple to use, and checks can be run with Python code and Shell Script code."
"If you have a small infrastructure or a small number of devices that you want to monitor, then I think it's a good solution."
"People should know that it is simple and advanced."
"Icinga does the job and is fairly stable."
"The most valuable feature is one that not many are even aware of, as Icinga has a self-healing event handler where if the service is down, it is automatically restarted, and you can configure the handler to take action after the critical alarm without human interaction."
"Since NinjaOne was implemented, I would say it represents a huge positive change."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"NinjaOne allows even small teams of three users to support over 400 desktops and keep them up to date and working at peak performance."
"NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance."
"The software's automation tools have solved critical deployment problems for small businesses."
"NinjaOne helped us address our user complaints regarding the system as well as providing us the ability to push software updates directly from NinjaOne to the user's device."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
 

Cons

"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."
"It needs Trap SNMP. I saw the documentation for Zabbix, that it has its own built-in product which handles SNMP traps, and there's nothing similar in Icinga or Nagios. I think this feature is most important for me."
"The solution lacks many features important to higher-level IT management and network support."
"Network Discovery capabilities would be extremely helpful."
"There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved."
"Icinga’s automation could be improved."
"The connection between Icinga and Icinga Web."
"It is not really adequate for our current needs. It causes additional issues which we have to work around and takes us time that a better solution would not."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"I want NinjaOne to improve the reports."
"Customer support is active and proactive, but not reachable 24/7, which is an issue."
"The network monitoring needs to be improved."
"Maximizing the screen during an SSH connection is not possible, which hampers usability on Linux servers."
"NinjaOne's pricing and user interface needs improvement."
"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."
"One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying."
 

Pricing and Cost Advice

"We're using the free version of Icinga."
"This is an open-source solution with paid support."
"The solution is free to use."
"It is cost-effective, and the return on investment can be very interesting because the price is low."
"It's an open-source solution."
"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."
"The solution is cheap."
"The product is inexpensive compared to other DBM products."
"We currently pay $1.20 per device on a monthly basis."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"The product's pricing depends on the number of PCs or devices."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"NinjaRMM uses a subscription model."
"Its pricing is great."
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Top Industries

By visitors reading reviews
Educational Organization
14%
University
13%
Comms Service Provider
12%
Financial Services Firm
9%
Comms Service Provider
11%
Manufacturing Company
9%
Outsourcing Company
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise8
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for NinjaOne?
My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.
What needs improvement with NinjaOne?
To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.
What is your primary use case for NinjaOne?
My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and...
 

Comparisons

 

Also Known As

Icinga Cloud Monitoring
No data available
 

Overview

 

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre
Status Pros, Mitchell and Company
Find out what your peers are saying about Icinga vs. NinjaOne and other solutions. Updated: November 2026.
920,574 professionals have used our research since 2012.