Lucidchart vs iGrafx Process360 Live Platform comparison

The compared iGrafx and Lucid Software solutions aren't in the same category. iGrafx is ranked #17 in BPD , with an average rating of 8.0, and holds a 2.3% mindshare in the category. Lucid Software is ranked #2 in MMS , with an average rating of 8.0, and holds a 22.3% mindshare. Additionally, 91% of iGrafx users are willing to recommend the solution, compared to 95% of Lucid Software users who would recommend it.

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

1,828 Views
969 Comparison Views

91% willing to recommend

Lucidchart

Read 62 Lucidchart reviews

4,963 Views
794 Comparison Views

95% willing to recommend

iGrafx Process360 Live Plat...

Lucidchart

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Executive Summary

We performed a comparison between Lucidchart and iGrafx Process360 Live Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Microsoft, Bizagi and others in Business Process Design.

To learn more, read our detailed Business Process Design Report (Updated: January 2026).

Buyer's Guide

Business Process Design

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iGrafx Process360 Live Plat...

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (17th), Business Process Management (BPM) (20th), Process Mining (9th)

Lucidchart

Average Rating

8.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Mind Mapping Software (2nd), Visual Collaboration Platforms (3rd)

Mindshare comparison

iGrafx Process360 Live Platform and Lucidchart aren’t in the same category and serve different purposes. iGrafx Process360 Live Platform is designed for Business Process Design and holds a mindshare of 2.3%, up 1.1% compared to last year.
Lucidchart, on the other hand, focuses on Mind Mapping Software, holds 22.3% mindshare, down 22.6% since last year.

Business Process Design Market Share Distribution
Product	Market Share (%)
iGrafx Process360 Live Platform	2.3%
Visio	10.4%
Bizagi	9.7%
Other	77.6%

Business Process Design

Mind Mapping Software Market Share Distribution
Product	Market Share (%)
Lucidchart	22.3%
Visio	24.8%
draw.io	13.6%
Other	39.3%

Mind Mapping Software

Featured Reviews

Martin Rohde

Solution Consultant at a healthcare company with 51-200 employees

Provides documentation, process mining, simulation, and automation capabilities

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.

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Faizuddin Shaik

Principal Application Engineer at a financial services firm with 10,001+ employees

Visual planning has improved migration mapping but now needs broader cloud icon support

In my opinion, the best features Lucidchart offers include the toolkits they provide, such as the icons for AWS. These features allow us to use proper service icons rather than simple plain boxes for everything, helping us effectively map out the actual services instead of getting confused. The AWS icons and toolkits make my diagramming process easier and more effective because it is easy to explain and show to my customers which service is being used for a particular component. For instance, when using Amazon S3 for object storage or Amazon RDS for SQL, I can clearly indicate those services. If I need to show containers, I can pick those specific icons to demonstrate that, making it easier than reading it within a box. Lucidchart also offers other specific UML diagrams that I could use, including class diagrams, before I get into the code-level details.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's technical support is of good quality since they offer fast and seamless services."

"The solution's most beneficial feature is the 360 approach, where documentation, process mining, simulation, and automation capabilities are in one solution."

"The solution is very stable."

"Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."

"Simulation is most valuable."

"This product fulfills ninety percent of our needs, and we're happy as users of it."

"Finding the right symbol and creating links, horizontal and vertical are the features I use."

"It has simplified compliance with regulations and company standards."

More iGrafx Process360 Live Platform pros

"Ease of use is especially critical because if I am conducting brainstorming sessions with my team, I have to be able to quickly put things on the monitor so that I don't lose their attention and focus. Ease of use is definitely helpful when I do that... The fact that I don't get lost within the software and am able to quickly generate visuals onscreen, so that it doesn't break the momentum, is a huge win."

"Easy to work on."

"For documenting processes and systems, I would rate the solution a nine out of 10. I'm not aware of any other software that is as usable as this, because of the templates. They make documenting these things really easy."

"The interface is very user-friendly and it is not a hassle to use the site at all. They did a really good job in that regard."

"The ability to have more than one person editing at the same time is the most valuable feature. You can have one diagram and have multiple users on it at the same time. We haven't been able to do that on other software. So that's the main reason we moved to Lucidchart."

"I've been using Lucidchart for quite simple things, but it's definitely much easier making process maps using Lucidchart than it is using Google Docs for basically everything. It's much simpler in terms of how easy it is to use Lucidchart. The way that you can get the arrows on the flow charts, based on the process mapping, you can drag the arrows from one box to another and it automatically shows you where you can put it. It makes decisions for you in terms of if you have a decision diamond, then the line is automatically a yes or no. This just makes it so much easier."

"The wireframe and mock-up features have been the most useful so far. It's easy to create the mock-ups and then communicate to our development team what they need to look like. Lucidchart's capabilities for visualizing and understanding process flows or workflows is very good as well. I'm able to easily use any style of box that I need to create on a flowchart, to effectively communicate to our development team."

"The flow chart is most valuable. It is a very user-friendly and simple-to-use product. Quite quickly, I was able to understand how to use it and just get on with my process flow."

More Lucidchart pros

Cons

"It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server."

"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."

"The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings."

"It can be more user-friendly."

"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."

"I would love to see a template and shapes for customer journey mapping."

"The price could be more competitive."

"One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities."

More iGrafx Process360 Live Platform cons

"The main improvement I would like to see is for them to improve the help section on the flow charts or on the formatting."

"Lucid should create some proper documentation and video tutorials to demonstrate the capabilities of the product to new users. It should explain everything that it offers and everything that it can be used for."

"The flowcharting feature would be improved if it had some kind of prediction capability that helped to create the diagrams, such as the ability to automatically join components with my database."

"Sometimes, I have created charts with a lot of layers, which locks down parts of the chart and hides parts of the chart to edit it. If they have a better way to deal with specific layers when it gets complex, then that would be helpful. I would like to see something like an illustrator program, where they have a pallet of these layers that I want and don't want as well as being able to see each layer individually. That is the one thing that could be helpful."

"A couple of times when I tried to move a line, connecting two shapes on an organizational chart, occasionally the line doesn't move as intuitively as I think it should. I have to fiddle around with it a few times to get it to do what I want it to do."

"It would be really helpful if we could create a process flow based on a Word Document or a PPT file."

"One of the major drawbacks is that we have to extract the work in Lucidchart as an image when we want to create a presentation."

"Wireframing can be improved. For mock-ups and wireframing, only 10% of what is required is there. If they can develop this feature, it would be much better because it will then provide everything. Currently, we can design network diagrams, processes, etc., but we should also be able to do wireframing."

More Lucidchart cons

Pricing and Cost Advice

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"My company is trying to replace iGrafx because the license is a little bit expensive."

"I have heard that the solution's pricing is very competitive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"Lucidchart's pricing model is not excessive, as compared to similar products. It is pretty much in line with everyone else."

"I have only used the trial version and have not yet paid for it, or explored the pricing options."

"I pay $95 a year for it. It seems like a reasonable price."

"I'm happy with the pricing of Lucidchart but I can't say I'm completely happy with it. It could be cheaper for what it offers, about $5 cheaper, or Lucid could charge $5 more and add more features, like automation. Right now, it's $15 per user per month... On the other hand, they have made their billing super-easy for users, such as for people who have to do expense reports. It is probably the easiest platform I'm using when it comes to billing for software as a service."

"The price and licensing are good."

"The pricing is very competitive. It is more cost-effective than some competing products, such as Visio."

"The pricing and licensing are fine. It has a lot of features that I prefer over some of the other programs, which is good. Being that it is web-based, I feel that it is acceptable that it's on a monthly pay basis. However, I think I pay on an annual basis, which is fine with me."

"I have a subscription as an individual user for one year, and it is not expensive."

More Lucidchart pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

University

Financial Services Firm

13%

Manufacturing Company

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	26
Midsize Enterprise	14
Large Enterprise	25

Questions from the Community

What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

See all answers

What needs improvement with iGrafx?

See all answers

What is your primary use case for iGrafx?

The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

Do you recommend Lucidchart?

I definitely recommend Lucidchart. I feel it is one of the top visual collaboration platforms that’s available on the market. Out of all the solutions I have tried, it is by far the best for diagra...

See all answers

What is your experience regarding pricing and costs for Lucidchart?

In terms of pricing, setup cost, and licensing, I feel that Lucidchart has provided us with good plans, as we have purchased it through AWS Marketplace. We got team plans that run around nine to te...

See all answers

Comparisons

ARIS BPA vs iGrafx Process360 Live Platform

Compared 10% of the time

MEGA HOPEX vs iGrafx Process360 Live Platform

Compared 8% of the time

SAP Signavio Process Manager vs iGrafx Process360 Live Platform

Compared 7% of the time

Visio vs iGrafx Process360 Live Platform

Compared 6% of the time

Sparx Systems Enterprise Architect vs iGrafx Process360 Live Platform

Compared 4% of the time

More iGrafx Process360 Live Platform Competitors

Figma vs Lucidchart

Compared 16% of the time

Visio vs Lucidchart

Compared 14% of the time

Sparx Systems Enterprise Architect vs Lucidchart

Compared 11% of the time

Bizagi vs Lucidchart

Compared 7% of the time

Visual Paradigm vs Lucidchart

Compared 6% of the time

More Lucidchart Competitors

Product Reports

Buyer's Guide

iGrafx Process360 Live Platform

January 2026

Download iGrafx Process360 Live Platform product report

Buyer's Guide

Lucidchart

January 2026

Download Lucidchart product report

Overview

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

Our online diagram application makes it easy to sketch and share professional flowchart diagrams. From brainstorming to project management, we support all of your communication needs. That’s why millions of users choose Lucidchart.

Lucid Software

Sample Customers

Multinational Bank

Google, Salesforce, Adobe, Whirlpool, Uber, Wal Mart, Pearson, Twitch, Riot Games, Western Union, Trimble, Starbucks

Buyer's Guide

Business Process Design

January 2026

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