Infrascale Backup & Disaster Recovery vs MSP360 Backup comparison

Infrascale and MSP360 are both solutions in the Disaster Recovery (DR) Software category. Infrascale is ranked #13 with an average rating of 8.8, while MSP360 is ranked #33. Infrascale holds a 2.3% mindshare in DRS, compared to MSP360’s 2.1% mindshare. Additionally, 92% of Infrascale users are willing to recommend the solution, compared to 100% of MSP360 users who would recommend it.

Infrascale Backup & Disaste...

Read 21 Infrascale Backup & Disaster Recovery reviews

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1,782 Comparison Views

92% willing to recommend

MSP360 Backup

Read 15 MSP360 Backup reviews

4,516 Views
1,310 Comparison Views

100% willing to recommend

Infrascale Backup & Disaste...

MSP360 Backup

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Executive SummaryUpdated on Sep 11, 2024

Infrascale Backup & Disaster Recovery and MSP360 Backup offer notable options in the backup and disaster recovery category. MSP360 Backup is preferred for its comprehensive features, making it worth the price.

Features: Infrascale Backup & Disaster Recovery provides robust disaster recovery capabilities, consistent backup solutions, and efficient data retrieval. MSP360 Backup stands out with its versatility, including multiple storage options, advanced file filters, and extensive compatibility.

Room for Improvement: Infrascale Backup & Disaster Recovery users request more intuitive management tools, improved reporting features, and a better user interface. MSP360 Backup users seek enhancement in technical support responsiveness, better documentation, and more streamlined setup.

Ease of Deployment and Customer Service: Infrascale Backup & Disaster Recovery is praised for its straightforward deployment and responsive customer service. MSP360 Backup requires more initial setup but offers reliable service post-deployment.

Pricing and ROI: Infrascale Backup & Disaster Recovery has a favorable setup cost with a good return on investment. MSP360 Backup's pricing is higher, but users report significant ROI due to its extensive features.

To learn more, read our detailed Infrascale Backup & Disaster Recovery vs. MSP360 Backup Report (Updated: June 2026).

Buyer's Guide

Infrascale Backup & Disaster Recovery vs. MSP360 Backup

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infrascale Backup & Disaste...

Ranking in Backup and Recovery

17th

Ranking in Cloud Backup

12th

Ranking in Disaster Recovery (DR) Software

13th

Average Rating

9.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Disaster Recovery as a Service (5th), SaaS Backup (6th)

MSP360 Backup

Ranking in Backup and Recovery

56th

Ranking in Cloud Backup

44th

Ranking in Disaster Recovery (DR) Software

33rd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

MSP Backup (6th)

Mindshare comparison

As of June 2026, in the Disaster Recovery (DR) Software category, the mindshare of Infrascale Backup & Disaster Recovery is 2.3%, up from 0.7% compared to the previous year. The mindshare of MSP360 Backup is 2.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Disaster Recovery (DR) Software Mindshare Distribution
Product	Mindshare (%)
Infrascale Backup & Disaster Recovery	2.3%
MSP360 Backup	2.1%
Other	95.6%

Disaster Recovery (DR) Software

Featured Reviews

Vivek_Jaiswal

Security Engineer at LTI Mindtree

Cloud backups have strengthened ransomware recovery and now protect critical business data

I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.

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CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is disaster recovery, where we have the ability to boot up VMs quickly in a disaster."

"It works a treat and does the job perfectly."

"There is a great return on investment with Infrascale Backup & Disaster Recovery, as I have saved a significant amount of time and money. I need fewer employees to support maintenance requirements, alerts monitoring, and recovery requests."

"The most valuable feature is the ability to boot locally, as well as in Infrascale's cloud. This means that we can either do on-site failover or failover to their cloud."

"If you want something that works and is reliable, here it is."

"The Infrascale Dashboard is very easy to understand, has a good overview, and gives me access to all my appliances without having to have a local VPN connection to the individual clients. It makes it very easy to find my way around."

"The recovery of data is the most valuable feature. The software backup, which is just a program that gets installed on a server, can back up to the cloud. You can install that on a server or PC, and that will simply back up a user's files and folders. If it is installed on the server, we just back up the relevant data. Recovering that, if there has been a malicious attack on a business or anything like that, has been invaluable in the past. The good features about that are obviously, if the physical hardware has a problem, then we can utilize the appliance, turn on the virtual machine, and carry on running the business while we put the hardware back and correct the issue."

"The initial setup was straightforward and we received support from the manufacturer."

More Infrascale Backup & Disaster Recovery pros

"Supports peer-to-peer backup using Minio, which has allowed us to easily pre-seed and maintain an off-site backup within driving distance, making tactical recovery of accidental file deletions easy."

"Client-side encryption minimizes worries about data being captured on the back-end."

"Technical support is very good."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"It has allowed me to implement a cost effective, highly configurable solution."

"Every user of IT infrastructure needs to have a backup, and this is a good solution to implement because it is so easy and straightforward."

"I would recommend the solution; it's a very trustworthy solution."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

More MSP360 Backup pros

Cons

"Today, they are not as cost-efficient as many other places, but I'm comfortable, I trust the service."

"There is room for improvement by making the interface a little more intuitive when navigating to recover flat files or an old server."

"The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it."

"I would like to be able to limit the bandwidth in cases, for example, where we are uploading the backup."

"Their margin from what they're wholesale and their MSRP is kind of tight for people who have to manage it."

"The only thing I would suggest, and I have talked to my manager about it already, is that they should have a direct backup-to-cloud solution. It should be something that does not require me to do an image backup, and then individual file and folder backups, to be able to restore individual files."

"They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement."

"There could be some room for improvement in the on-premises hardware selection. It is hard for them to deploy a lot of different hardware options. Depending on footprint size and overall capabilities, that is where there could be some flexibility in some cases. However, it is not a deal-breaker."

More Infrascale Backup & Disaster Recovery cons

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"The graphics are looking a bit old and should be updated."

"The product could be more user-friendly."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

More MSP360 Backup cons

Pricing and Cost Advice

"I appreciate their pricing. We went for this solution for its pricing."

"The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough."

"Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale... My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale."

"The licensing is based on how much data you have plus what appliances you need."

"Our licensing fees are billed every four months."

"Pricing of the product could be improved. It definitely makes it a harder sell. They will usually end up getting close to the price we need, but I have to go through everybody to get the price reduced. Their list pricing is significantly higher than that of other solutions."

"The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction."

"You get unlimited clients and buy a bucket of space. In addition to the standard fees there were setup fees."

More Infrascale Backup & Disaster Recovery pricing and cost advice

"Pricing is reasonable although can be quite a large upfront cost."

"The solution is expensive."

"It provides a good cost savings compared to our previous cloud backup."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"We have a very good return on investment."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"I rate the price of MSP360 Backup a seven out of ten."

More MSP360 Backup pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

14%

Healthcare Company

12%

Financial Services Firm

10%

Manufacturing Company

10%

Construction Company

15%

Financial Services Firm

13%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	22
Midsize Enterprise	1
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

What is your experience regarding pricing and costs for Infrascale Platform?

The pricing, setup cost, and licensing for Infrascale Backup & Disaster Recovery have been handled by the account manager and leadership. The discussions regarding the pricing and licensing cos...

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What needs improvement with Infrascale Platform?

While I think the integration of Infrascale Backup & Disaster Recovery is pretty seamless, the backup takes slightly more time to complete, which could also be because of the huge data in our d...

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What is your primary use case for Infrascale Platform?

I have used Infrascale Backup & Disaster Recovery in multiple places. I previously worked on a Kafka project where we had to ensure that our primary region was Ireland, but the application rema...

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Product Reports

Buyer's Guide

Infrascale Backup & Disaster Recovery

June 2026

Infrascale Backup & Disaster Recovery report

Download Infrascale Backup & Disaster Recovery product report

Buyer's Guide

MSP360 Backup

June 2026

Download MSP360 Backup product report

Also Known As

Infrascale Platform

Cloudberry Backup

Overview

Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.

Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy deployment, manages backups under a unified dashboard, and allows businesses to spin up VMs locally or in the cloud without additional fees. While it provides a user-friendly interface, opportunities exist for modernizing interfaces and enhancing reporting. Users desire scalable analytics, better alerts, simplified pricing, diverse replication, and improved tech support.

What are the most important features of Infrascale Backup & Disaster Recovery?

Centralized Management: Streamlines monitoring and control of backup operations through a unified dashboard.
Fast Recovery: Enables rapid restoration of data to minimize downtime and impact on operations.
Flexible Deployment: Supports deployment across cloud and on-premises environments.
Critical Server Insurance: Ensures quick disaster recovery of essential servers.
Data Security: Utilizes deduplication, compression, and encryption to protect data.
VM Spin-Up: Allows virtual machines to be spun up locally or in the cloud without extra fees.

What benefits should users look for in reviews?

Operational Resilience: Enhances business continuity through reliable recovery options.
Cost Efficiency: Minimizes costs while maximizing efficiency with advanced data protection technologies.
Transparent Processes: Provides clear and efficient backup processes.
Scalability: Adapts to growing data needs with scalable deployment options.
Customer Support: Offers responsive technical support and comprehensive documentation.

Infrascale Backup & Disaster Recovery is employed by businesses to protect critical data, including file servers and cloud environments. Managed service providers leverage its capabilities for virtual server protection, ensuring no service disruption and fast recovery from accidental deletions or ransomware. Industries such as publishing and healthcare rely on its rapid recovery capabilities to maintain critical operations and manage sensitive data effectively.

Infrascale

MSP360 Backup offers peer-to-peer backup, client-side encryption, and seamless integration with top cloud storage providers, appealing for its ease of use, minimal setup, and robust capabilities.

MSP360 Backup is designed for disaster recovery, workstation, and server backup in cloud environments. Organizations benefit from its compatibility with storage options such as OneDrive, Google Drive, and AWS, supporting incremental backups and ensuring secure data with client-side encryption. The platform facilitates error notifications and corrections, making it a reliable choice for backing up critical information. Despite its effectiveness, users see room for improvement in interface design, bug fixes in the Linux version, and support for more cloud providers.

What are the key features of MSP360 Backup?

Peer-to-Peer Backup: Enables direct data transfer between systems without intermediary servers.
Client-Side Encryption: Protects data by encrypting it before transmission.
Block-Level Transfers: Reduces backup times by only transferring parts of changed files.
Cloud Integration: Compatible with OneDrive, Google Drive, AWS for flexible storage choices.
Incremental Backups: Streamlines configuration and minimizes storage by updating only changes.
Reliable Scheduling: Offers robust scheduling options for automated backups.

What benefits should users look for in MSP360 Backup reviews?

User-Friendly Interface: Ensures ease of navigation with minimal learning curve.
Efficient Error Alerts: Helps quickly identify and resolve backup errors.
Technical Support: Provides excellent customer service for troubleshooting and guidance.
Backup Flexibility: Offers varied backup methods tailored to individual organizational needs.

In industry applications, organizations employ MSP360 Backup for virtual machine, physical computer, and confidential data management. It is used extensively for offsite backups by micro enterprises and integrates well for client data management, virtual machine, and SQL backup purposes, especially useful for daily monitoring post migrations.

MSP360

Sample Customers

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies

StratX

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Infrascale Backup & Disaster Recovery vs. MSP360 Backup

June 2026

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