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Jira vs OpenText Application Quality Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Jira offers increased productivity, efficiency, and task management, with flexibility and cost-effectiveness, despite some initial plugin support challenges.
Sentiment score
6.6
OpenText Application Quality Management improves efficiency, collaboration, and project tracking, leading to substantial time and cost savings.
A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.
Senior Consultant at a consultancy with 10,001+ employees
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
CEO at 2Help
It acts as an enabler for effective test and program management.
Partner at IS Nordic AS
 

Customer Service

Sentiment score
6.6
Jira's customer service is appreciated for its documentation and forums, though support response can vary in effectiveness.
Sentiment score
6.2
OpenText Application Quality Management is praised for responsive support, though some users experience delays and varying service quality.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
CEO at 2Help
I did not face any issues with stability or upgrades.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
Whenever there are issues, the internal Jira enterprise team is contacted directly.
Senior Consultant at a consultancy with 10,001+ employees
Technical support has been excellent.
President at a consultancy with 10,001+ employees
Quality is always high yet not perfect.
Partner at IS Nordic AS
I am mostly happy with the technical support from OpenText ALM _ Quality Center.
Technical Solution Architect at Vodafone
 

Scalability Issues

Sentiment score
7.2
Jira is praised for effective scalability and adaptability, though some face challenges with licenses, customization, and integration.
Sentiment score
7.2
OpenText Application Quality Management is adaptable, scalable, and flexible, handling large projects well despite minor licensing and performance issues.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
CEO at 2Help
OpenText ALM Quality Center is definitely scalable.
President at a consultancy with 10,001+ employees
 

Stability Issues

Sentiment score
7.6
Jira is stable and reliable, with rare issues often tied to server capacity, customization, or network challenges.
Sentiment score
7.2
OpenText Application Quality Management is stable and dependable, with minor issues often tied to network or hardware, not software.
In my experience, Jira is stable, with around 99% uptime.
Senior Consultant at a consultancy with 10,001+ employees
From a stability standpoint, OpenText ALM Quality Center has been pretty good.
President at a consultancy with 10,001+ employees
 

Room For Improvement

Jira needs improved customization, user interface, performance, integration, reporting, administration, and reduces dependency on third-party plugins.
OpenText Application Quality Management faces high costs, poor usability, limited integration, and requires better reporting and performance enhancements.
Focus more on improving API integration and automation tools, not just the design.
CEO at 2Help
One feature that could improve Jira is the integration of AI capabilities, such as organizing Jira tasks autonomously with minimum human intervention and executing aggregations and clustering of these tasks.
Senior Consultant at a consultancy with 10,001+ employees
A simpler user experience for new users is necessary.
Product Analyst at a consultancy with 51-200 employees
Improvements are needed so that the system can continue running without creating a new run.
Sap Fico Consultant at Avient Corporation
The user-friendly nature could be enhanced as the interface isn’t intuitive.
President at a consultancy with 10,001+ employees
I see a stable tool that remains relevant in the market.
Partner at IS Nordic AS
 

Setup Cost

Jira's pricing is reasonable for features but costly for larger enterprises due to tiered licensing and mandatory plugin fees.
OpenText Application Quality Management is costly for users, prompting negotiations and exploration of alternatives like JIRA due to expenses.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
CEO at 2Help
It would be cheaper to use a cloud model with a pay-per-use licensing model.
President at a consultancy with 10,001+ employees
 

Valuable Features

Jira offers customizable project management with Agile support, integrations, and dashboards, enhancing collaboration, scalability, and productivity.
OpenText Application Quality Management excels in traceability, integration, customization, centralized management, and collaboration, enhancing project efficiency and scalability.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
CEO at 2Help
Agile boards give instant visibility into what is in progress, blocked, or completed. It provides clear status and ownership, which helps the team stay aligned without constant follow-ups.
Product Analyst at a consultancy with 51-200 employees
The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones.
Senior Consultant at a consultancy with 10,001+ employees
The integration with internal applications and CollabNet is made possible through exposed APIs, allowing necessary integrations.
President at a consultancy with 10,001+ employees
It creates constant visibility into the test process, showing the status, bugs, and automated test results.
Partner at IS Nordic AS
We can create a requirement for stability metrics with the test cases to ensure all requirements are covered.
Senior Test Analyst at a consultancy with 10,001+ employees
 

Categories and Ranking

Jira
Ranking in Application Lifecycle Management (ALM) Suites
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
278
Ranking in other categories
Application Requirements Management (2nd), Project Management Software (1st)
OpenText Application Qualit...
Ranking in Application Lifecycle Management (ALM) Suites
3rd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
208
Ranking in other categories
Quality Management Software (1st), Test Management Tools (1st)
 

Mindshare comparison

As of February 2026, in the Application Lifecycle Management (ALM) Suites category, the mindshare of Jira is 12.6%, down from 22.6% compared to the previous year. The mindshare of OpenText Application Quality Management is 5.0%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Lifecycle Management (ALM) Suites Market Share Distribution
ProductMarket Share (%)
Jira12.6%
OpenText Application Quality Management5.0%
Other82.4%
Application Lifecycle Management (ALM) Suites
 

Q&A Highlights

Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot
Aug 20, 2019
 

Featured Reviews

Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Agile workflows have streamlined sprint planning and tracking for faster feature delivery
Jira has a very good interface and it is very easy to manage sprints, tasks, and epics. The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones. The hierarchy feature in Jira helps the team significantly compared to other tools that have been used, such as Trello, which is mainly useful only for a waterfall model. For modern Agile practices, Jira is the most adapted tool in the industry. Another valuable feature is that Jira APIs have been used for data science projects to analyze tasks and get insights. This has also been very helpful in the project.
GS
Partner at IS Nordic AS
Manages multiple releases seamlessly
We have done some work with companies, probably four or five years ago and found the ability to manage multiple releases simultaneously as a main advantage, especially in complex programs with multiple concurrent releases. Running automated tests against back-level versions in certain environments is possible, and newer versions can be tested as well. It creates constant visibility into the test process, showing the status, bugs, and automated test results. It is a solid product in large corporations in Denmark, ensuring everyone knows where the process stands. There is a good understanding of what is critical, allowing prioritization of test cases.
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881,665 professionals have used our research since 2012.
 

Answers from the Community

Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot
Aug 20, 2019
Aug 20, 2019
It all depends on your context. In my case, I work for a big company with quite heavy processes. Octane is more suitable. The big difference is this: - JIRA's strong point is the possibility of adding plugins, so you can adapt JIRA to your needs. The flaw in my case is that the upgraded version of JIRA will become more complex and it must be ensured that all plugins are compatible. - Octane i...
2 out of 4 answers
MS
Cloud Infrastructure Engineer at a educational organization with 1,001-5,000 employees
Aug 9, 2019
I don't know enough about Micro Focus ALM but based from what I have seen it does provide a lot more than JIRA. I have worked with Azure DevOps and know that it can also provide more than JIRA. AZURE DevOps seems to be similar in comparison with Micro Focus ALM. So I would say if it was between JIRA and Micro Focus, then I will choose the latter.
CD
Manager, Sogeti India Digital Assurance and Testing Practice at a tech services company with 10,001+ employees
Aug 9, 2019
Micro Focus ALM is a complete Test Management tool that can cover Requirements management, Defects management, Test Plan, Test Execution Suites as well as automation test executions with MF UFT (former HP QC). If you have a testing heavy project then MF ALM covers all the testing expectations well. However, in an integrated environment with development, releases, and testing, JIRA can offer a better experience for JIRA issues (for requirements and incidents/defects), add-on for testing from JIRA marketplace (e.g. X-Ray) and offers a better fitment for DevOps. Developers and testers can work with the same tool for defects. requirements i.e. JIRA and manage testing with JIRA add-ons for Test Management.
 

Top Industries

By visitors reading reviews
Manufacturing Company
18%
Financial Services Firm
10%
Computer Software Company
8%
Government
7%
Manufacturing Company
15%
Financial Services Firm
12%
Performing Arts
9%
Marketing Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business106
Midsize Enterprise56
Large Enterprise150
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise32
Large Enterprise162
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
Jira itself is fairly priced for the features it provides, but pricing is a bit higher than some alternatives, mostly because many plugins and add-ons are paid and licensed per user. So even if onl...
What is your experience regarding pricing and costs for Micro Focus ALM Quality Center?
The on-premises setup tends to be on the expensive side. It would be cheaper to use a cloud model with a pay-per-use licensing model.
What needs improvement with Micro Focus ALM Quality Center?
Regarding integration with various development tools, I can provide examples, and I am using customizable dashboards in OpenText ALM _ Quality Center, which definitely help identify project bottlen...
What is your primary use case for Micro Focus ALM Quality Center?
People are using OpenText ALM _ Quality Center for recording user cases, testing and hand documentation, defect tracking, business purposes, and reporting.
 

Also Known As

Jira Software
Micro Focus ALM Quality Center, HPE ALM, Quality Center, Quality Center, Micro Focus ALM, OpenText Quality Manager
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Airbus Defense and Space, Vodafone, JTI, Xellia, and Banco de Creìdito e Inversiones (Bci)
Find out what your peers are saying about Jira vs. OpenText Application Quality Management and other solutions. Updated: February 2026.
881,665 professionals have used our research since 2012.