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Jira vs Smartsheet comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Jira offers increased productivity, efficiency, and task management, with flexibility and cost-effectiveness, despite some initial plugin support challenges.
Sentiment score
6.9
Smartsheet enhances productivity and collaboration, automates processes, manages timelines, and is cost-effective compared to Microsoft Project alternatives.
A return on investment has been seen with Jira, as a lot of time has been saved in arranging tasks, converting software features into epics, tasks, and milestones, making it easy to track progress and plan future roadmaps.
Senior Consultant at a consultancy with 10,001+ employees
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
CEO at 2Help
Compared to Microsoft Project, which is more expensive, we save costs using Smartsheet.
Project Manager at a university with 1,001-5,000 employees
 

Customer Service

Sentiment score
6.6
Jira's customer service is appreciated for its documentation and forums, though support response can vary in effectiveness.
Sentiment score
6.8
Smartsheet's customer service feedback is mixed, with praise for responsiveness and resources but concerns over response delays and ticket management.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
CEO at 2Help
I did not face any issues with stability or upgrades.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
Whenever there are issues, the internal Jira enterprise team is contacted directly.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
7.2
Jira is praised for effective scalability and adaptability, though some face challenges with licenses, customization, and integration.
Sentiment score
7.4
Smartsheet is praised for scalability, integration features, and cost-effectiveness, with some concerns over task tracking in larger projects.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
CEO at 2Help
Smartsheet is pretty flexible and scalable.
Project Manager at a university with 1,001-5,000 employees
 

Stability Issues

Sentiment score
7.6
Jira is stable and reliable, with rare issues often tied to server capacity, customization, or network challenges.
Sentiment score
7.9
Users find Smartsheet stable, with minor issues, high reliability ratings, and minimal disruptions enhancing overall satisfaction.
In my experience, Jira is stable, with around 99% uptime.
Senior Consultant at a consultancy with 10,001+ employees
 

Room For Improvement

Jira needs improved customization, user interface, performance, integration, reporting, administration, and reduces dependency on third-party plugins.
Users want better data management, UI, integration, security, support, and Excel-like features in Smartsheet.
Focus more on improving API integration and automation tools, not just the design.
CEO at 2Help
Faster load times would improve productivity.
Product Analyst at a consultancy with 51-200 employees
It would be appreciated to have more reporting capabilities in Jira, such as easily exporting capabilities to show how tasks are in progress and how the team is performing well or poorly.
Senior Consultant at a consultancy with 10,001+ employees
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees
 

Setup Cost

Jira's pricing is reasonable for features but costly for larger enterprises due to tiered licensing and mandatory plugin fees.
Smartsheet pricing is user-based, varies by plan, and advanced features can increase costs compared to competitors like Microsoft Project.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
CEO at 2Help
Licensing might be cheaper per user.
Project Manager at a university with 1,001-5,000 employees
 

Valuable Features

Jira offers customizable project management with Agile support, integrations, and dashboards, enhancing collaboration, scalability, and productivity.
Smartsheet offers real-time collaboration, customizable dashboards, automation, and integration, making it ideal for efficient project management.
Defects leakage reduced because bugs are logged, linked, and tracked earlier, resulting in fewer issues escaping to production.
Product Analyst at a consultancy with 51-200 employees
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
CEO at 2Help
The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones.
Senior Consultant at a consultancy with 10,001+ employees
Automation helps by simplifying some manual work, saving time and facilitating communication.
Project Manager at a university with 1,001-5,000 employees
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees
What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility.
Solution Architect at Think People
 

Categories and Ranking

Jira
Ranking in Project Management Software
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
278
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd)
Smartsheet
Ranking in Project Management Software
7th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
43
Ranking in other categories
Project Portfolio Management (3rd)
 

Mindshare comparison

As of February 2026, in the Project Management Software category, the mindshare of Jira is 3.8%, down from 8.6% compared to the previous year. The mindshare of Smartsheet is 2.3%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software Market Share Distribution
ProductMarket Share (%)
Jira3.8%
Smartsheet2.3%
Other93.9%
Project Management Software
 

Featured Reviews

Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Agile workflows have streamlined sprint planning and tracking for faster feature delivery
Jira has a very good interface and it is very easy to manage sprints, tasks, and epics. The main feature is the hierarchy, as features can be converted into epics and topics, allowing bigger tasks to be partitioned into smaller ones. The hierarchy feature in Jira helps the team significantly compared to other tools that have been used, such as Trello, which is mainly useful only for a waterfall model. For modern Agile practices, Jira is the most adapted tool in the industry. Another valuable feature is that Jira APIs have been used for data science projects to analyze tasks and get insights. This has also been very helpful in the project.
DS
Project Manager at a university with 1,001-5,000 employees
Automation simplifies manual tasks and facilitates team communication
There are many useful features in Smartsheet. One can easily share plans with the entire team, and it functions similarly to Microsoft Project. Creating dependencies across all tasks is smooth, and team members can make adjustments if necessary. Automation helps by simplifying some manual work, saving time and facilitating communication.
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Top Industries

By visitors reading reviews
Manufacturing Company
18%
Financial Services Firm
10%
Computer Software Company
8%
Government
7%
Manufacturing Company
15%
Government
10%
Healthcare Company
9%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business106
Midsize Enterprise56
Large Enterprise150
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise22
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
Jira itself is fairly priced for the features it provides, but pricing is a bit higher than some alternatives, mostly because many plugins and add-ons are paid and licensed per user. So even if onl...
Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...
What is your experience regarding pricing and costs for Smartsheet?
Licensing might be cheaper per user. I rate it as seven or eight due to its demanding nature. For personal use, I have a monthly subscription, while the company uses an annual basis.
 

Comparisons

 

Also Known As

Jira Software
No data available
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Find out what your peers are saying about Jira vs. Smartsheet and other solutions. Updated: February 2026.
881,707 professionals have used our research since 2012.