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JumpCloud vs JupiterOne comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
Implementing iboss boosted efficiency and security, offering high ROI despite increased per-device fees, through enhanced productivity and reduced VPN dependency.
Sentiment score
6.6
JumpCloud reduces ID management costs by 40-60%, speeds onboarding, enhances security, and saves on deployment, though benefits vary.
Sentiment score
7.1
JupiterOne enhances asset management by automating processes, substantially reducing security team time and audit preparation significantly.
With iboss, whenever you turn on your laptop, the iboss agent automatically connects to the iboss cloud, enforcing all security policies. So with respect to the security side, it strengthens measures.
Senior Consultant Proxy Engineering at a financial services firm with 10,001+ employees
Deploying iboss leads to good return on investment, estimated around 70% to 80%.
Manager at Cyvogenix
I have seen some cost effectiveness from iboss; it has reduced certain support requirements, making it a more hands-off solution.
Managing Director
After implementing JumpCloud, I found I do not require Windows installations, which is very helpful and cost-effective, while also maintaining effective security levels.
System Administrator at Girnarcare
Metrics show a reduction in identity and access management costs, potentially between 40 and 60 percent.
System Administrator at Mensa Brands
The time saved on onboarding and device management is significant, probably a 75% reduction.
System Administrator at Mensa Brands
After implementation, that dropped to about three to four hours, saving nearly eighty percent of manual effort in that area.
Product Manager at Zidio development
With JupiterOne, I have reduced the number of employees needed due to increased automation, which has also led to significant cost savings.
Manager at a tech vendor with 51-200 employees
Using JupiterOne has helped me reduce my total time by almost twenty percent.
Manager Dev Ops at Merck
 

Customer Service

Sentiment score
7.6
Iboss support is praised for responsiveness and knowledge but faces challenges with response times and communication during outages.
Sentiment score
7.5
JumpCloud customer service is responsive and helpful, though some users noted occasional delays and suggested improving documentation.
Sentiment score
7.4
JupiterOne provides responsive support with 24-hour ticket responses, dedicated onboarding, and a robust support network for seamless integration.
They are very fast, responsive, and knowledgeable.
Head of Cybersecurity at SES Water
The quality of the support is fantastic.
Educational Technology Coordinator at a performing arts with 201-500 employees
We had promising discussions about resolving these issues, but no real action followed.
Network Administrator at a educational organization with 51-200 employees
Customer support should be enhanced, especially the response time which should be much faster than it is now.
Technical Support and Engineer at EIKON Technology
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
Senior DevOps Engineer at Alibaba Group
The customer support provided by JumpCloud is fantastic, as they respond properly and provide solutions when required.
System Administrator at Girnarcare
Their team provided dedicated assistance for connecting integrations like AWS and GitHub, which made the first two to three weeks much smoother than expected.
Product Manager at Zidio development
Customer support for JupiterOne is good, and I find it quite strong, especially for enterprise use.
Manager Dev Ops at Merck
Customer support is responsive, typically answering within less than twenty-four hours of when I ask a question.
Sr Security Engineer at a tech vendor with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
7.2
iboss offers scalable, containerized cloud architecture, efficiently expanding resources and swiftly resolving performance issues during traffic spikes.
Sentiment score
7.9
JumpCloud is scalable, flexible, and cost-effective, supporting various organizational sizes with robust performance and seamless expansion capabilities.
Sentiment score
6.9
JupiterOne offers scalable asset management, though complexity at enterprise scale may affect performance; improved alerts are needed.
They are also able to meet on-demand requirements based on your contract with them, and can easily provide adequate resources and scalability.
Senior Consultant Proxy Engineering at a financial services firm with 10,001+ employees
I would rate it a nine out of ten for scalability.
If I start seeing sluggishness or anything like that, I just reach out to my rep, and they connect with their dev team, typically resolving it the same day.
Educational Technology Coordinator at a performing arts with 201-500 employees
With AWS SSO, it is ten out of ten.
Senior DevOps Engineer at Alibaba Group
JumpCloud's scalability is quite robust, designed to easily accommodate growing organizations and fluctuating user counts.
System Administrator at Mensa Brands
We have grown quite a bit since we implemented it, and it has scaled with us without any major issues.
System Administrator at Mensa Brands
It handles diverse daily data, supports multi-cloud environments, and accommodates thousands of users and applications.
Manager at a tech vendor with 51-200 employees
Our organization has grown from a few cloud resource accounts to hundreds of accounts and thousands of resources without needing to deploy additional JupiterOne infrastructure.
Manager Dev Ops at Merck
The scalability of JupiterOne is quite good. It is built to handle enterprise-scale infrastructures with thousands of assets across multiple cloud environments.
Product Manager at Zidio development
 

Stability Issues

Sentiment score
7.8
iboss is praised for stability, quick support, and reliability despite occasional minor challenges or growth-related fluctuations.
Sentiment score
7.8
JumpCloud is highly reliable, with consistent uptime, rapid response to issues, and strong user confidence in its stability.
Sentiment score
8.7
JupiterOne is highly stable with 99% uptime, notable asset accuracy, and receives strong reliability and stability ratings from users.
It's been pretty solid; I've never had an outage with them, and if I ever had, it's only been once out of the seven years.
Educational Technology Coordinator at a performing arts with 201-500 employees
We've experienced zero downtime.
Head of Cybersecurity at SES Water
Our biggest problem with their service was it did not recognize the device despite our ClearPass sending information to the iboss box.
Network Administrator at a educational organization with 51-200 employees
JumpCloud is considered to be quite stable, offering reliable performance and consistent uptime for identity and access management.
System Administrator at Mensa Brands
I rate the stability of JumpCloud ten out of ten.
Senior DevOps Engineer at Alibaba Group
It did not initially recognize my microphone.
Principal Systems Engineer at a healthcare company with 51-200 employees
 

Room For Improvement

Concerns include pricing, agent reliability, security, integration complexities, slow reporting, limited cloud integration, and improved support and presentations.
JumpCloud users seek improvements in configuration, support, integrations, customization, security, and better management of platforms, APIs, and interfaces.
JupiterOne users face challenges with performance, integration, and cost, seeking better usability, data accuracy, and enhanced features.
It is not as intuitive as the rest of the platform.
Head of Cybersecurity at SES Water
iboss's single pane of glass console gives centralized visibility into web traffic, user activity, security policies, and alerts from one dashboard.
Manager at Cyvogenix
We also had a problem with a transition when we upgraded from one appliance of theirs to another, but their engineer lost a good deal of our data.
Network Administrator at a educational organization with 51-200 employees
I believe the mobile device management, the MDM side of JumpCloud, could be enhanced further for more complex scenarios, and a more intuitive user interface for certain administrative tasks would be beneficial.
System Administrator at Mensa Brands
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
Senior DevOps Engineer at Alibaba Group
A tutorial on how to use some new features, such as RADIUS, or use cases that show the best practice on how to solve some cases would be beneficial.
Technical Support and Engineer at EIKON Technology
Skills development is another important area that needs attention, as teams require training in graph-based query language to effectively handle large transaction datasets.
Manager at a tech vendor with 51-200 employees
The unified devices feature is valuable and did not used to exist, and it has been fantastic.
Security Analyst at a outsourcing company with 501-1,000 employees
JupiterOne is very good when compared to other cloud asset platforms overall.
Product Manager at Zidio development
 

Setup Cost

Iboss offers competitive, transparent pricing and simplicity, but costs may increase with usage compared to ZScaler and Check Point.
JumpCloud offers competitive and transparent pricing, starting at $2 per user, with costs varying by features and complexity.
It offers the same features you would get from a vendor that charges 250,000 British pounds for a fraction of the price.
Head of Cybersecurity at SES Water
The following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs.
Network Administrator at a educational organization with 51-200 employees
Regarding pricing, setup costs, and licensing, iboss is not cheap, and that's my only concern.
Managing Director
AWS charges per user, which can be costly if I have more than ten users.
Senior DevOps Engineer at Alibaba Group
JumpCloud licensing is based on how many users they register in JumpCloud, and each user can have multiple devices, up to three devices.
Technical Support and Engineer at EIKON Technology
My experience with the pricing, setup cost, and licensing of JumpCloud has been positive, as I am happy with the support provided, and this setup cost is effective.
System Administrator at Girnarcare
Overall, it is not cheap, but for what it does, it is a good value.
Product Manager at Zidio development
 

Valuable Features

iboss excels with cloud-native security features, centralized management, zero trust access, and reliable, seamless integration for enhanced efficiency.
JumpCloud streamlines device and user management through automation, enhancing security with integration, single sign-on, and multi-platform support.
JupiterOne enhances security with asset management, automated queries, and integrations, providing insights and streamlining audit readiness.
The solution's mental health function can detect if someone needs help.
Head of Cybersecurity at SES Water
It's given us a lot more visibility into our computer assets that may be infected with viruses and also shows us people who have unusually large uploads or might be engaging in high-risk activities, such as searches or going to sites not categorized by their web crawler.
Educational Technology Coordinator at a performing arts with 201-500 employees
iboss was the best solution for us because, no matter what domain you were in, everything is under a single pane of glass, which is exactly what we wanted.
Managing Director
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
Senior DevOps Engineer at Alibaba Group
The feature that I use most is that the user has only one portal to access the applications, such as SSO applications like Google Workspace and the web applications that support SAML or OpenID.
Technical Support and Engineer at EIKON Technology
JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing.
Principal Systems Engineer at a healthcare company with 51-200 employees
The key feature I rely on most in my daily work is the graph-based asset relationship mapping JupiterOne provides.
Manager Dev Ops at Merck
The ease of using queries and the new MCP feature has helped me because sometimes I would have difficulty writing the queries, but the AI within the query field in JupiterOne suggests if the query is incorrect and proposes a new query.
Sr Security Engineer at a tech vendor with 5,001-10,000 employees
One of the best features JupiterOne offers is blast radius, being able to see assets that could be directly or indirectly affected by any cyber incident or to see how some assets communicate with other assets and some do not communicate with other assets.
Security Analyst at a outsourcing company with 501-1,000 employees
 

Categories and Ranking

iboss
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
24
Ranking in other categories
Secure Web Gateways (SWG) (6th), Internet Security (3rd), Web Content Filtering (1st), Cloud Access Security Brokers (CASB) (6th), ZTNA as a Service (6th), Secure Access Service Edge (SASE) (6th)
JumpCloud
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
25
Ranking in other categories
Single Sign-On (SSO) (11th), Identity Management (IM) (12th), Enterprise Password Managers (12th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (11th), ZTNA as a Service (11th), Active Directory Bridge (3rd), Cyber Asset Attack Surface Management (CAASM) (4th)
JupiterOne
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
6
Ranking in other categories
Vulnerability Management (49th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (20th), Cloud Security Posture Management (CSPM) (26th), Cyber Asset Attack Surface Management (CAASM) (5th)
 

Featured Reviews

Ashok Ananthula - PeerSpot reviewer
Senior Consultant Proxy Engineering at a financial services firm with 10,001+ employees
Cloud gateway has strengthened remote web security and now needs better Mac and ISP support
The problem our organization had is that iboss failed for the Mac devices. It is not able to give a successful agent for the Mac agents. That is where in 2025, we had to migrate to the Palo Alto-based platform. If your use case is for just Windows laptops,you can consider this platform as an option One issue is the data center resiliency part. In India especially, they are not tied up with the Tier 1 ISPs like Tata or Airtel; they were having Tier 2 ISPs and encountered many issues reaching few major sites that my organization depends on, and they were having problems that they could not fix quickly. They also lack a mechanism to route that traffic within their data center; rather, they ask customers to make a pac file change to route it to Singapore explicitly. It would be better if they route from their backend , i mean even if I send it to India DC, they should be able to route it internally to make that work; however, they fail to do that and ask the customer to route it in the pac file. Another suggestion is that in China, they do not have the proper setup; they used to have numerous problems with slowness and lack of premium circuits in China as well. That leads to multiple sites working slowly with latency-related issues. So the main issue is the ISP-related problems that need to be solved.
Arun Jose - PeerSpot reviewer
System Administrator at Mensa Brands
Unified directory and device management has streamlined remote workforce security and onboarding
JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for larger organizations, and better guided onboarding could be helpful. Additionally, while its reporting and integrations are strong, more granular and customizable metrics and real-time alerts would be beneficial for advanced use cases. From my team's perspective, there is often a desire for even more intuitive administrative controls, particularly when managing complex policy sets. Enhanced integrations with specific industry-specific applications could provide even greater efficiency. It is about refining the user experience and expanding compatibility. Another area for potential enhancement could be customer support and resources. While generally good, faster response times and more comprehensive or specialized documentation could further improve the user experience, especially during complex deployments.
Tarun Goswami_ - PeerSpot reviewer
Product Manager at Zidio development
Unified cloud visibility has simplified compliance reporting and improved incident response
Regarding performance and speed scenarios for JupiterOne, queries sometimes take too long, especially when dealing with large datasets or complex graph relationships that can slow down significantly. There is also a steep learning curve, as J1QL, their query language, is powerful but requires time to learn. New users struggle initially, and better onboarding tutorials are needed. Rate limiting issues can be frustrating, as API rate limits sometimes cause problems. Price transparency for JupiterOne is an area for improvement. The price is not publicly listed, so you have to contact sales for smaller teams or startups, which becomes a barrier. Another issue is alert noise, as sometimes too many alerts are generated. Better filtering and prioritization are needed so that critical issues do not get lost. JupiterOne is very good when compared to other cloud asset platforms overall.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
9%
Comms Service Provider
8%
Computer Software Company
7%
Comms Service Provider
19%
Construction Company
10%
Computer Software Company
9%
Financial Services Firm
7%
Construction Company
17%
Financial Services Firm
15%
Comms Service Provider
10%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise8
Large Enterprise10
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise4
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise4
 

Questions from the Community

What needs improvement with iboss?
I think iboss could be improved by making reporting and dashboard customization more flexible, and simplifying troubl...
What is your primary use case for iboss?
I use iboss as a cloud-based secure web gateway to provide secure internet access, web filtering, and protect remote ...
What is your experience regarding pricing and costs for iboss?
My experience with iboss's pricing structure, setup cost, and licensing model has been positive, straightforward, and...
What is your experience regarding pricing and costs for JumpCloud?
My experience with pricing, setup cost, and licensing for JumpCloud has been positive; we got a good deal for the set...
What needs improvement with JumpCloud?
The sync speed between the JumpCloud instance and the agent could be improved. The remote support feature is doing ad...
What is your primary use case for JumpCloud?
JumpCloud's remote support feature and SSO capabilities are excellent, particularly the one-click access to everythin...
What needs improvement with JupiterOne?
One improvement I would suggest for JupiterOne is to make the platform's remediation workflow more tightly integrated...
What is your primary use case for JupiterOne?
My main use case for JupiterOne is as a cybersecurity platform that I use for cyber asset management, security operat...
What advice do you have for others considering JupiterOne?
My advice for others looking into using JupiterOne is to utilize it as it helps in monitoring cloud resources and is ...
 

Comparisons

 

Also Known As

iBoss Cloud Platform
Resmo
No data available
 

Overview

 

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.
Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
Information Not Available
Find out what your peers are saying about JumpCloud vs. JupiterOne and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.