Knack vs ServiceNow Now Platform comparison

Knack and ServiceNow are both solutions in the Rapid Application Development Software category. Knack is ranked #34, while ServiceNow is ranked #14 with an average rating of 7.6. Knack holds a 1.0% mindshare in RADS, compared to ServiceNow’s 2.2% mindshare. Additionally, 100% of Knack users are willing to recommend the solution, compared to 98% of ServiceNow users who would recommend it.

Knack

Read 1 Knack review

1,166 Views
665 Comparison Views

100% willing to recommend

ServiceNow Now Platform

Read 50 ServiceNow Now Platform reviews

3,639 Views
2,438 Comparison Views

98% willing to recommend

Knack

ServiceNow Now Platform

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Executive Summary

We performed a comparison between Knack and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software.

To learn more, read our detailed Rapid Application Development Software Report (Updated: April 2026).

Buyer's Guide

Rapid Application Development Software

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Knack

Ranking in Rapid Application Development Software

34th

Ranking in No-Code Development Platforms

8th

Average Rating

9.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Now Platform

Ranking in Rapid Application Development Software

14th

Ranking in No-Code Development Platforms

3rd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Low-Code Development Platforms (9th), Business Orchestration and Automation Technologies (17th)

Mindshare comparison

As of May 2026, in the Rapid Application Development Software category, the mindshare of Knack is 1.0%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.2%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Mindshare Distribution
Product	Mindshare (%)
ServiceNow Now Platform	2.2%
Knack	1.0%
Other	96.8%

Rapid Application Development Software

Featured Reviews

it_user1460940

Managing Director at ITdirector.ie

Flexible and granular security options, good filtering, and the pricing model is cost-effective

The vendor does a really poor job of marketing this software because it should be more popular. This is something that I have pointed out to them. It's a super piece of software, but very few people are aware of it. I am an EX-IT director and I've worked in big systems, and I'm amazed this solution isn't more popular. The "native" integration with other products could be improved. The user interface for the systems that you build can use some improvement because as it is now, you may have to use HTML and CSS to make it look more modern or to match a clients existing look. The documentation is amazing, although they don't do videos and their YouTube channel is very poor. They could create some training videos.

Read full review

Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Overall, I am a big fan of Knack."

"The security is the most valuable feature, in particular, the way I can give different access to different areas to different people, so you can really fine-tune access for different users."

"The workflow feature really has a lot of value because you can create workflows in a simple, intuitive way, and with a few clicks you can actually develop quite a complex workflow using tool and product life cycles and so on."

"The primary feature we find valuable is data management."

"The product's most advantageous feature is platform innovation."

"We have seen a big improvement in the experience that we want to create for our end users."

"ServiceNow is a vast application, but thankfully there are a variety of different solutions that can be easily adopted and managed according to your particular organizational structure."

"The incident management has been the most useful feature for us."

"This is a development platform that provides us with a strong database and a low code environment."

"When it comes to complex workflows, cross-functional projects and extended integration features, ServiceNow does a much better job."

More ServiceNow Now Platform pros

Cons

"The user interface for the systems that you build can use some improvement because as it is now, you have to do a lot of HTML and CSS to make it look modern."

"The solution’s AI and NLP features could be improved."

"The initial setup requires a lot of customization based on the individual company's processes."

"The pricing model is complex and needs to be both lowered and simplified."

"The tool has a lot of limitations."

"Because of the high cost of this product, you don't always see an ROI."

"It's not quick or cheap."

"If AI were better integrated into ServiceNow, it would lower the RPA costs and make the platform more accessible."

"The licensing for this solution, with respect to the user, needs to be improved."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"This product has really good value, as it doesn't have a per-user cost, there's a flat fee."

"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."

"The solution is expensive."

"The solution is expensive, and I rate it a ten for pricing."

"The pricing of this solution is done annually and it is very expensive."

"I would rate the pricing an eight out of ten, with ten being very expensive solution."

"People seem to be buying the tool a lot. I think its licensing is okay."

"It's expensive and if you need some analytical views of your activity, there is an additional cost."

"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

17%

Construction Company

12%

University

12%

Financial Services Firm

14%

Government

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	35

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

See all answers

What needs improvement with ServiceNow Now Platform?

There are many areas where ServiceNow leverages AI or machine learning to enhance the features, and they are already doing it. In every area, there is a scope for learning and improvement. ServiceN...

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What is your primary use case for ServiceNow Now Platform?

ServiceNow Now Platform has many use cases available. It allows significant customization and integration capabilities with many internal features that we use. Basically, we can digitize, automate,...

See all answers

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Product Reports

Buyer's Guide

Rapid Application Development Software

April 2026

Download Knack product report

Buyer's Guide

ServiceNow Now Platform

April 2026

Download ServiceNow Now Platform product report

Overview

Knack is a web-based platform designed to help professionals create customized business applications without prior coding knowledge. It facilitates data management and streamlines interactions by offering intuitive tools and pre-built templates adaptable to specific business processes.

Knack's robust functionality supports businesses in automating workflows and enhancing productivity. Users can build databases, manage data efficiently, and interact with the system through user-friendly interfaces. Knack allows multiple teams to collaborate in real-time with controlled access to sensitive data. Streamlined workflows facilitate data transformation and business insights while providing security for user transactions.

What are Knack's most important features?

Customizable Database: Design and structure databases according to business requirements.
Visual Builders: Create forms, views, and workflows using a drag-and-drop interface.
Integration: Connect with other platforms and services seamlessly.
Data Security: Protect business data with robust security protocols.
Real-time Collaboration: Enhanced communication and data sharing among team members.

What benefits should users look for in reviews?

Ease of Use: Intuitive design for fast adoption and onboarding.
Flexibility: Adaptable to evolving business processes.
Efficiency: Improves task completion and reduces time spent on manual data entry.
Scalability: Supports business growth with scalable features.

In industries such as retail, healthcare, and finance, Knack is implemented to manage customer data, automate patient records, and track financial transactions. Its flexibility allows businesses to customize workflows without needing advanced technical skills, making it a versatile tool across multiple sectors.

Knack

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Siemens Kaiser Permanente VMware SunChemical C.R. England Philips The Salvation Army United Way U.S. Green Building Council Cambridge University Press

experian, beachbody, health partners

Buyer's Guide

Rapid Application Development Software

April 2026

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