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Marketo vs SAS Customer Intelligence 360 comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Marketo
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
25
Ranking in other categories
Marketing Automation (6th), Marketing Management (5th)
SAS Customer Intelligence 360
Average Rating
8.6
Number of Reviews
5
Ranking in other categories
Marketing Resource Management (1st), Personalization Engines (2nd)
 

Mindshare comparison

While both are Marketing Applications solutions, they serve different purposes. Marketo is designed for Marketing Automation and holds a mindshare of 7.9%, down 10.1% compared to last year.
SAS Customer Intelligence 360, on the other hand, focuses on Marketing Resource Management, holds 6.4% mindshare, down 6.7% since last year.
Marketing Automation Mindshare Distribution
ProductMindshare (%)
Marketo7.9%
Salesforce Marketing Cloud10.7%
HubSpot Marketing Hub8.2%
Other73.2%
Marketing Automation
Marketing Resource Management Mindshare Distribution
ProductMindshare (%)
SAS Customer Intelligence 3606.4%
Aprimo15.8%
SAP Marketing Cloud9.2%
Other68.6%
Marketing Resource Management
 

Featured Reviews

reviewer2391396 - PeerSpot reviewer
Engineer - Technology at a marketing services firm with 1,001-5,000 employees
Useful features, produces excellent results, with an easy setup
Some modern Marketo features could be improved. I'm quite good with the filters, and in the admin section, I can build it with many more third parties. This allows me to integrate some additional printers. Issues could be fixed rather than relying on third-party sources. While Marketo lacks a particular feature for calculating formulas, it could be integrated to allow easy calculation on forms. Right now, it only supports a single range of numbers. This feature might already be a default filter in the future. Marketo's lead scoring impacts the sales process, so improvements are possible. In the marketplace, I track campaigns and certificates, however, filter additions are needed. Having some calculated formulas in a default format would enhance functionality. Marketo filters are not very efficient, and timely updates or features could improve this aspect.
CI
Assistant Banking Officer at Zenith-bank
Customer screening has strengthened due diligence and now prevents fraud in onboarding
SAS Customer Intelligence 360 offers the best features, including a very broad database that serves to determine if customers are watchlisted. It provides the platform and room necessary for these purposes. It helps to know your customer and determine whether they have been watchlisted by other countries. It also provides more profiling information about whether this customer has been indicted by other organizations before. Regarding the broad database and customer profiling capabilities, SAS Customer Intelligence 360 is user-friendly. Once you log on with your username and ID, you can navigate to the options you want. There are many options available, including the watchlist option and audit features. You simply click on what you want and select the organizations you want to check to determine if this customer has been watchlisted. SAS Customer Intelligence 360 has positively impacted my organization by making our work process seamless, effective, and timely. It has helped us avoid and mitigate risk involving customer onboarding. Since using SAS Customer Intelligence 360, we have not had to assume any details during the onboarding process. You simply put the customer's name in the system, search it, and the system provides the search results immediately. Regarding SAS Customer Intelligence 360's AI capabilities, the governance and security of the platform is very enhanced, which is why most organizations use it to search customer details. The security details and everything about it are highly enhanced and private. The accuracy and reliability of output from SAS Customer Intelligence 360 is approximately ninety percent. While it is not without error, the search results are adequate and responsive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like that the solution is flexible."
"Automated customer outreach from sign up to upgrade"
"Overall - I am very pleased with Marketo for email automation and lead management."
"This is the best marketing automation solution out there, for the ease of use, the amazing metrics, the integration to SFDC, and the price."
"We are scoring based on behavior without pressure, and it keeps producing excellent results."
"The product has been stable."
"With Marketo as the core strength, I have led numerous Marketing Automation projects from end to end."
"It is a very user-friendly solution. I'm mainly working on Design Studio, which is useful for companies in tracking repeat users. The progressive proofing is also useful. It is not available in other solutions."
"I have seen measurable improvements since using SAS Customer Intelligence 360, as customer engagement rates increased by around 15 to 20 percent and conversion rates improved by approximately 10 to 15 percent for targeted campaigns."
"SAS Customer Intelligence 360 unified offline branch interactions with digital portal activity and campaigns that were delivered, facilitating seamless real-time personalization across all customer touchpoints and driving approximately a 35% increase in qualified sales leads."
"SAS Customer Intelligence 360 stands out as a robust platform for organizations aiming to enhance customer engagement and make more informed data-driven decisions."
"SAS Customer Intelligence 360 has positively impacted my organization by making our work process seamless, effective, and timely."
"SAS Customer Intelligence 360 has positively impacted my organization by improving time efficiency and also helping me, as a founder, to track what is going on with the clients, which I think was something important."
 

Cons

"I had an issue while integrating JavaScript with forms. When you embed JavaScript, you can either embed it in a landing page or some other self-contained management system like WordPress. Currently, it provides you access to CSS, where you can customize your form design, but there is no option for JavaScript modification for a particular form. This area needs to be improved where you can integrate JavaScript, and it has the JavaScript functions for that particular form. There are a lot of other areas of improvement. In the design area, they can give us more testing options instead of relying on email testing alone. It would be great if they can provide responsive testing where email clients can be tested within Marketo. It would be also helpful if they can implement some in-built options for users or forms for blocking a generic email ID such as Yahoo or Gmail. Similarly, it would be helpful to have JavaScript features and forms as well as the option to add Google analytics and a header and footer for the landing pages."
"I had an issue while integrating JavaScript with forms."
"Technical support is not good. I would rate them a two out of five."
"Customer support could be more helpful."
"Its APIs need to be more flexible because there are some things that are not available in the API."
"Some modern Marketo features could be improved."
"The user interface could be improved."
"Takes time to setup and manage."
"SAS Customer Intelligence 360 could be improved by enhancing the integration with other MarTech platforms, as the integration is somewhat difficult and may require significant IT knowledge and data engineering support, which I would consider drawbacks."
"SAS Customer Intelligence 360's initial implementation requires heavy involvement from enterprise data engineers, developers, and data scientists specialized in SAS platform administration, which is an area that needs improvement for a smoother initial setup process."
"SAS Customer Intelligence 360 is a strong platform, but there are a few areas where it could be improved."
"SAS Customer Intelligence 360 could be improved by adding other organizations to the watchlist."
 

Pricing and Cost Advice

"Marketo is too expensive for a small-sized company but more affordable for a larger-sized company."
"The solution is expensive compared to others."
"It is expensive. We have a yearly license."
"I'm not sure about the cost because I don't get into this aspect. Clients normally take care of that. I only know that it is costly, and I don't think there are any additional costs to the licensing."
"Marketo is used a lot because it's cheaper and preferred by many firms."
"The initial pricing was excellent, but the pricing for renewals is not as good."
"The licensing cost usually depends on the users."
"The pricing is not cheap, but it's not that expensive either."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Financial Services Firm
12%
Manufacturing Company
10%
Construction Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise3
 

Questions from the Community

What needs improvement with Marketo?
The user interface could be improved. I would like to see an updated UI for 2025.
What is your primary use case for Marketo?
As a seasoned Marketo Expert with a decade of experience and a deep understanding of Adobe's ecosystem, I can confidently say that the primary use case for Marketo lies in empowering businesses wit...
What is your experience regarding pricing and costs for Marketo?
The solution is cheaper than Alacor. That said, I do not know the exact price.
What needs improvement with SAS Customer Intelligence 360?
SAS Customer Intelligence 360 is already a very effective model, so I am not certain what improvements it requires. However, if enhancements are considered, making the platform easier to use, simpl...
What is your primary use case for SAS Customer Intelligence 360?
My main use case for SAS Customer Intelligence 360 is to create one-stop solutions for all customers' data together, which means that a customer may take multiple products and interact with multipl...
What advice do you have for others considering SAS Customer Intelligence 360?
After implementing crucial features, particularly for customer and AI insights, the organization where I worked previously experienced a rise in the customer base from eighteen million to twenty mi...
 

Also Known As

No data available
SAS Marketing Operations Management, Assetlink, SAS 360 Engage
 

Overview

 

Sample Customers

Marketo has a customer base of thousands of companies, including Sony, Citrix, BrightTALK, Curves International, HootSuite, Hyundai, SanDisk, and Samsung Electronics.
Amway China, DSW
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