Micro Focus Service Test [EOL] vs SmartBear TestComplete comparison

Why PeerSpot?

OpenText and SmartBear are both solutions in the Functional Testing Tools category. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 87% of SmartBear users who would recommend it.

Micro Focus Service Test [EOL]

Read 6 Micro Focus Service Test [EOL] reviews

100% willing to recommend

SmartBear TestComplete

Read 76 SmartBear TestComplete reviews

9,265 Views
5,930 Comparison Views

87% willing to recommend

Micro Focus Service Test [EOL]

SmartBear TestComplete

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Executive Summary

We performed a comparison between Micro Focus Service Test [EOL] and SmartBear TestComplete based on real PeerSpot user reviews.

Find out what your peers are saying about Tricentis, Worksoft, OpenText and others in Functional Testing Tools.

To learn more, read our detailed Functional Testing Tools Report (Updated: August 2026).

Buyer's Guide

Functional Testing Tools

August 2026

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Helped 913,806 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Micro Focus Service Test [EOL]

Average Rating

7.6

Reviews Sentiment

1.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SmartBear TestComplete

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Functional Testing Tools (7th), Regression Testing Tools (5th), Test Automation Tools (6th)

Featured Reviews

it_user375834

VRM - Venue Results Manager at a sports company with 1,001-5,000 employees

It made it easy for the test team to monitor and measure test execution.

The most valuable features for us are Performance on execution Usage, once most of tasks are drag and drop, so you just need to drag the features during script preparation Integration with other ALM tools My team integrated test scripts from HP Service Test into HP QC ALM test management tool.…

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Prakhar Goel

Sr Test Lead at Emerson

Used for integration automation, user-based automation, and web automation

The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Service Test is user friendly and requires QTP developers a relatively minimal learning curve to catch up with any changes in features that may get introduced by newer versions."

"Service Test provides different opportunities in SOA testing, which helps us to provide better SOA solutions to clients."

"The most valuable feature is the graphical workflow."

"It has helped a lot in reducing the time that would be put in for a particular module."

"The data validation used to take a lot of time, and now through Service Test it is done within minutes."

"My team integrated test scripts from HP Service Test into HP QC ALM test management tool, which made it easy for the test team to monitor and measure test execution."

"The automation has improved over time, allowing it to integrate with other external tools for defect tracking."

"With TestComplete, I can discover bugs faster and easier than testing manually."

"In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great."

"Object Browser is the most powerful feature."

"Even with my limited programming knowledge, I was able to create automation tests using the Keyword Test feature."

"TestComplete is a great product."

"This has allowed us to make significant product changes, new server deployments, and hosting changes with high confidence."

"Test automation with TestComplete significantly (estimated 80%) reduced the regression timeline for a complex AUT with a large number of test cases."

More SmartBear TestComplete pros

Cons

"When an entire script is ready in the tool and there is a modification of WSDL at the final point, you need to form the code from scratch and there will be a lot of objects in the tool that wouldn't work after the inclusion of the new WSDL, which requires significant manual effort to fix."

"They should come up with something like Fiddler to see the service status."

"If the license server went down, all the HPST nodes would fail their automation tests, which would bring down the entire automated test infrastructure and people would think the current build was bad."

"Its pricing is a bit high when compared to other SOA testing tools."

"Service Test technology is primarily meant to test applications without user interface therefore falling short of helping in the test of UI applications unlike QTP."

"The code editor, though following eclipse-style, is still a work in progress and gives a very poorly formatted code once viewed via other editing tools like Notepad++."

"At times, identifying or locating an element can be somewhat challenging. However, in a recent test update, they introduced Optical Character Recognition (OCR) capability. This introduction has reduced the challenges to some extent, as we can now utilize OCR if the normal method doesn't work. Nevertheless, there is still significant potential for improvement in TestComplete's ability to identify various object elements. I don't have any specific concerns to mention. I have observed significant improvements in TestComplete over the past few years, especially in its support for highly dynamic object elements used in products like Salesforce Dynamics 365. In earlier versions, there were numerous challenges, but the current version is far superior to its predecessors."

"I can sense there's still a little bit more room for improvement in terms of making the whole testing process easier."

"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."

"This tool is also very expensive compared to the similar tools in the market. Price needs to be affordable."

"The test object repository needs to be improved. The hierarchy and the way we identify the objects in different applications, irrespective of technology, needs adjustments. The located and test objects are not as flexible compared to other commercial tools."

"I would like to see improved language support, with Python being my first choice."

"Sometimes, TestComplete crashes when attempting to delete over 10 logs."

More SmartBear TestComplete cons

Pricing and Cost Advice

Information not available

"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."

"The price of SmartBear TestComplete could be less. The main challenge is when it comes to node-locked. They should use a subscription model, such as a monthly-based subscription or, a quarterly-based subscription. Their floating license is very expensive, and this high price should be reduced or provide, at a minimum, a subscription model."

"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."

"The price is less, compared to other products, such as QTP."

"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."

"The pricing is a little above average — it could be lower."

"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."

"The solution's pricing is too high."

More SmartBear TestComplete pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

13%

Outsourcing Company

11%

Financial Services Firm

10%

Construction Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	19
Large Enterprise	32

Questions from the Community

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Earn 20 points

What is your experience regarding pricing and costs for SmartBear TestComplete?

I am not involved in pricing or licensing; our management team handles these aspects.

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What needs improvement with SmartBear TestComplete?

While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...

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What is your primary use case for SmartBear TestComplete?

We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.

See all answers

Comparisons

OpenText Functional Testing vs Micro Focus Service Test [EOL]

Compared 20% of the time

Tricentis Tosca vs Micro Focus Service Test [EOL]

Compared 15% of the time

Sauce Labs vs Micro Focus Service Test [EOL]

Compared 14% of the time

TestingWhiz vs Micro Focus Service Test [EOL]

Compared 13% of the time

Automai AppVerify vs Micro Focus Service Test [EOL]

Compared 8% of the time

More Micro Focus Service Test [EOL] Competitors

Tricentis Tosca vs SmartBear TestComplete

Compared 13% of the time

OpenText Functional Testing vs SmartBear TestComplete

Compared 8% of the time

Eggplant Test vs SmartBear TestComplete

Compared 7% of the time

Ranorex Studio vs SmartBear TestComplete

Compared 6% of the time

Katalon Studio vs SmartBear TestComplete

Compared 2% of the time

More SmartBear TestComplete Competitors

Product Reports

Buyer's Guide

Functional Testing Tools

August 2026

Download Micro Focus Service Test [EOL] product report

Buyer's Guide

SmartBear TestComplete

August 2026

Download SmartBear TestComplete product report

Also Known As

Service Test, HPE Service Test

No data available

Overview

Micro Focus Service Test is based on Virtual User Generator (VuGen) like Micro Focus LoadRunner software, which is code-centric and uses a technical interface that can be challenging for functional testing teams to utilize. It has also had instances of difficulty parsing some Web Services Description Languages (WSDLs) for complex services.

OpenText

SmartBear TestComplete offers automation testing across desktop, web, and mobile platforms with robust object identification and cross-browser compatibility. It features seamless integration with CI tools and supports diverse tech stacks, enhancing efficiency through modular testing and data-driven capabilities.

SmartBear TestComplete is known for its Object Browser and Object Spy, providing deep inspection and interaction within applications. It supports third-party tool integration, particularly CI platforms, enhancing testing consistency through name mapping and modular testing. Despite its high pricing and need for enhancement in COM and ActiveX support and mobile testing, it offers record-and-playback features, self-healing capabilities, and cross-browser compatibility, making it a choice for regression and automation. Users leverage it for testing in environments including Windows, with exploration into a Flutter-based mobile context. Improvements are desired in object mapping, headless testing, and programming language support, while challenges exist in UI usability and virtual machine licensing.

What are the key features of SmartBear TestComplete?

Object Browser and Object Spy: Provides deep inspection and interaction capabilities within applications.
Integration Support: Seamlessly works with third-party tools and CI platforms.
Record-and-Playback: Simplifies test creation and execution.
Data-Driven Testing: Enhances testing processes by using varied data inputs.
Self-Healing: Offers resilience in automated tests upon changes.
Cross-Browser Compatibility: Supports testing across different browsers effectively.

What benefits do users highlight in reviews?

Efficiency: Streamlines testing processes and reduces manual effort.
Consistency: Promotes uniform testing practices through modular approaches.
Diverse Tech Stack Support: Accommodates a wide range of programming languages.
CI/CD Pipeline Compatibility: Enhances integration and testing in CI/CD workflows.

SmartBear TestComplete is implemented in industries requiring comprehensive testing solutions, including those performing regression and functionality testing across platforms. Its integration and behavior automation support CI/CD pipelines, while desktop, web, and mobile applications are tested for UI automation and backend database functionality, showing its adaptability to industry-specific needs.

SmartBear

Sample Customers

John Lewis, SEED Infotech, Bajaj Allianz, TMNAS, Hexaware, Brewin Dolphin, A U.S. bank

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.

Buyer's Guide

Functional Testing Tools

August 2026

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