MSP360 Backup vs Unitrends comparison

MSP360 and Kaseya are both solutions in the Backup and Recovery category. MSP360 is ranked #55, while Kaseya is ranked #29 with an average rating of 10.0. MSP360 holds a 1.1% mindshare in BRS, compared to Kaseya’s 0.7% mindshare. Additionally, 100% of MSP360 users are willing to recommend the solution, compared to 85% of Kaseya users who would recommend it.

MSP360 Backup

Read 15 MSP360 Backup reviews

5,475 Views
3,340 Comparison Views

100% willing to recommend

Unitrends

Read 35 Unitrends reviews

3,215 Views
3,086 Comparison Views

85% willing to recommend

MSP360 Backup

Unitrends

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Unitrends and MSP360 Backup compete in the data protection and backup market. MSP360 Backup holds an edge due to its flexible pricing structure and adaptability to dynamic environments.

Features: Unitrends offers disaster recovery, built-in ransomware protection, and comprehensive support. MSP360 Backup provides robust backup options, seamless cloud integration, and is scalable to various business needs.

Room for Improvement: Unitrends should improve its reporting capabilities, simplify its update process, and enhance performance. MSP360 Backup needs a more intuitive configuration process, better documentation, and improved usability.

Ease of Deployment and Customer Service: Unitrends is easy to deploy and has commendable customer service. MSP360 Backup also has straightforward deployment and highly responsive customer support.

Pricing and ROI: Unitrends has a higher initial setup cost but significant ROI through its comprehensive services. MSP360 Backup features a competitive pricing model with attractive ROI due to lower setup costs and scalable pricing.

To learn more, read our detailed MSP360 Backup vs. Unitrends Report (Updated: August 2026).

Buyer's Guide

MSP360 Backup vs. Unitrends

August 2026

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Helped 908,834 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in Backup and Recovery

55th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (43rd), Disaster Recovery (DR) Software (31st), MSP Backup (6th)

Unitrends

Ranking in Backup and Recovery

29th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Backup and Recovery category, the mindshare of MSP360 Backup is 1.1%, up from 0.6% compared to the previous year. The mindshare of Unitrends is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
Unitrends	0.7%
MSP360 Backup	1.1%
Other	98.2%

Backup and Recovery

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Derek Schneider

Manager, Information Technology at a hospitality company with 201-500 employees

Daily recovery tests have validated restore readiness and ensured consistent data protection

The best features of Unitrends include the daily reporting functionality. When backups fail, it is obvious in the logs what caused the issue. Most times it is a credential problem, which is relatively easy to resolve. Though I have experienced a few more challenging issues, nothing has affected critical backup restore functionality. Every time I have needed to restore something, it has worked successfully. The support team is readily available when I need assistance, and they help walk me through issues, solving them within a reasonable timeframe. The automated backup scheduling feature has helped our organization in managing backup timelines and consistency by handling all the work automatically. We set the schedule, breaking things into smaller chunks since our main common area for files is large. I have staggered the backups so some areas receive more attention than others, particularly for less active data. Adding, removing, excluding, and inputting elements is straightforward. The system makes it simple to schedule portions and generate reports on their functionality. The impact of Unitrends' instant recovery features on strengthening data security measures is significant. I generally use instant recovery when restoring specific files or instances where we need data that has changed. The process involves loading the backup, selecting the desired version, waiting for it to unpack, and retrieving the file. Every restore attempt has been successful. I run instant recovery daily in test mode on two virtual machines. I use it to test my domain controller and file server to ensure they communicate properly in the test environment. This ensures that in case of failure, I can activate the recovery and restore server functionality.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is appliance-free, the initial setup is very straightforward, the scalability and stability have never been a problem for us, technical support is very good, and we have found the price point to be quite good."

"Provides connectivity to a lot of different cloud storage solutions."

"The solution is simple to use and easy to configure."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"General ease of use and performance of the Windows version is the most valuable feature."

"Supports peer-to-peer backup using Minio, which has allowed us to easily pre-seed and maintain an off-site backup within driving distance, making tactical recovery of accidental file deletions easy."

"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."

"Every user of IT infrastructure needs to have a backup, and this is a good solution to implement because it is so easy and straightforward."

More MSP360 Backup pros

"They have great support."

"The ability to backup both physical and virtual machines, along with having an appliance store the backups locally instead of on a file server, NAS, or SAN."

"It works as expected the vast majority of the time, which is an improvement over other products that seem to break with the slightest change in the environment."

"It is an all-inclusive backup appliance that is separate from other storage needed to backup and has the ability to backup both virtual and physical nodes."

"It is a quick and easy way to organize my backups and to keep track of them."

"I like the fact that you can recover the VMs inside the appliance. For example, they're basically running this appliance on a Linux-based distribution, and they're spinning off KVM virtual machines inside."

"I really like the reporting options you get for various email reports."

"What I found most valuable in Unitrends is its simple user interface. It also works reliably."

More Unitrends pros

Cons

"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."

"The product could be more user-friendly."

"Using the solution incurs additional charges for the device storage and backup which are not included in the service."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

More MSP360 Backup cons

"All I can tell you is my friends made fun of me because of how often I had to call technical support."

"Configuring some of the advanced features however can be very tedious and difficult."

"Technical support is quite inadequate. Techs don't seem to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution."

"Every few years, an update may not be applied right and we may have to manually reload the software."

"It could be a little more customizable."

"The ability to run just differentials without pulling the full on your archive."

"I would like to see more storage options for the free version."

"Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find."

More Unitrends cons

Pricing and Cost Advice

"The solution is expensive."

"We have a very good return on investment."

"Pricing is reasonable although can be quite a large upfront cost."

"Its pricing needs improvement."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

"I rate the price of MSP360 Backup a seven out of ten."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

More MSP360 Backup pricing and cost advice

"Based on a scale of one to ten, with one being low and ten being high, I would rate the pricing of this solution as a three. Also, there are no additional costs involved in the standard licensing of the solution."

"Unitrends is an expensive solution."

"You should be aware how much the monthly costs are to use, what the initial costs for hardware are, and what the options to expand are, if needed."

"With respect to cost, my advice is to get what you need."

"We found that the cost of Unitrends was about the same as the Dell DR6300. We liked the fact that the Unitrends appliance was all-in-one."

"I would rate the solution's pricing a four out of ten. The licensing is yearly and it depends on the customers."

"Their licensing depended on the number of CPUs you had."

"The cost of Unitrends definitely draws you in. The licensing is all included in the appliance, which is a great incentive."

More Unitrends pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

14%

Financial Services Firm

13%

Comms Service Provider

Manufacturing Company

Construction Company

15%

Manufacturing Company

12%

Retailer

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	16
Large Enterprise	8

Questions from the Community

Ask a question

Earn 20 points

What needs improvement with Unitrends?

I would evaluate the impact of Unitrends' ransomware detection for strengthening our data security measures as somewhat misleading. The ransomware detection from the appliance incorrectly identifie...

See all answers

What is your primary use case for Unitrends?

Our main use case for Unitrends is taking our on-premise virtual machines or bulk data store and backing it up on a daily basis, or more frequently depending on requirements, and testing the virtua...

See all answers

What advice do you have for others considering Unitrends?

Regarding Unitrends' integration with leading cloud services, I utilize Spanning, which handles Microsoft 365 environment backup for a location without direct file server access. Their SharePoint d...

See all answers

Comparisons

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Compared 5% of the time

Acronis Cyber Protect vs MSP360 Backup

Compared 4% of the time

Backup4all vs MSP360 Backup

Compared 4% of the time

GoodSync For Business vs MSP360 Backup

Compared 3% of the time

BDRShield vs MSP360 Backup

Compared 3% of the time

More MSP360 Backup Competitors

Veeam Data Platform vs Unitrends

Compared 12% of the time

Rubrik vs Unitrends

Compared 11% of the time

Cohesity DataProtect vs Unitrends

Compared 8% of the time

Acronis Cyber Protect vs Unitrends

Compared 7% of the time

Commvault Cloud vs Unitrends

Compared 4% of the time

More Unitrends Competitors

Product Reports

Buyer's Guide

MSP360 Backup

July 2026

Download MSP360 Backup product report

Buyer's Guide

Unitrends

July 2026

Download Unitrends product report

Also Known As

Cloudberry Backup

No data available

Overview

MSP360 Backup offers peer-to-peer backup, client-side encryption, and seamless integration with top cloud storage providers, appealing for its ease of use, minimal setup, and robust capabilities.

MSP360 Backup is designed for disaster recovery, workstation, and server backup in cloud environments. Organizations benefit from its compatibility with storage options such as OneDrive, Google Drive, and AWS, supporting incremental backups and ensuring secure data with client-side encryption. The platform facilitates error notifications and corrections, making it a reliable choice for backing up critical information. Despite its effectiveness, users see room for improvement in interface design, bug fixes in the Linux version, and support for more cloud providers.

What are the key features of MSP360 Backup?

Peer-to-Peer Backup: Enables direct data transfer between systems without intermediary servers.
Client-Side Encryption: Protects data by encrypting it before transmission.
Block-Level Transfers: Reduces backup times by only transferring parts of changed files.
Cloud Integration: Compatible with OneDrive, Google Drive, AWS for flexible storage choices.
Incremental Backups: Streamlines configuration and minimizes storage by updating only changes.
Reliable Scheduling: Offers robust scheduling options for automated backups.

What benefits should users look for in MSP360 Backup reviews?

User-Friendly Interface: Ensures ease of navigation with minimal learning curve.
Efficient Error Alerts: Helps quickly identify and resolve backup errors.
Technical Support: Provides excellent customer service for troubleshooting and guidance.
Backup Flexibility: Offers varied backup methods tailored to individual organizational needs.

In industry applications, organizations employ MSP360 Backup for virtual machine, physical computer, and confidential data management. It is used extensively for offsite backups by micro enterprises and integrates well for client data management, virtual machine, and SQL backup purposes, especially useful for daily monitoring post migrations.

MSP360

Unitrends offers cloud replication, remote management, and instant recovery, making it highly versatile for backup needs across physical and virtual nodes. Its seamless functionality and robust support ensure enhanced operational efficiency.

Unitrends is known for its ability to integrate with physical and virtual environments, ideal for backing up Azure VMs, local systems, and diverse operating systems. Users employ Unitrends for daily backups, disaster recovery, and file recovery tasks, protecting servers, VMware, Hyper-V clusters, and legacy systems. Real-time synchronization and monitoring are key to its efficiency, although some areas like interface and support structure require refinement. Pricing and stability concerns, as well as SQL backup sensitivity, suggest room for improvement. Users often encounter issues with billing, renewals, and dual VPN support, seeking more scalable and affordable options.

What are the key features of Unitrends?

Cloud Replication: Enables seamless backup across cloud environments.
Instant Recovery: Provides immediate access to data during disruptions.
Remote Management: Facilitates easy management of backup tasks remotely.
Global Deduplication: Significantly reduces backup sizes.
Real-time Synchronization: Ensures up-to-date data storage.

What benefits should users expect from Unitrends?

Operational Efficiency: Enhanced through its seamless interface and powerful reporting.
Reliability: Offers robust protection against ransomware.
Versatility: Supports diverse operating systems and environments.
Technical Support: Provides consistent and reliable assistance.

In industries like healthcare, financial services, and education, Unitrends plays a critical role in maintaining data integrity and accessibility. It is implemented to simplify backup processes, minimize downtime, and ensure compliance with data protection regulations, offering a comprehensive security strategy.

Kaseya

Sample Customers

StratX

NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology

Buyer's Guide

MSP360 Backup vs. Unitrends

August 2026

Free Report: MSP360 Backup vs. Unitrends

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