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Nastel AutoPilot [EOL] vs Splunk ITSI (IT Service Intelligence) comparison

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Executive SummaryUpdated on Nov 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Nastel AutoPilot [EOL]
Average Rating
8.6
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
64
Ranking in other categories
Application Performance Monitoring (APM) and Observability (9th), IT Alerting and Incident Management (6th)
 

Featured Reviews

it_user226614 - PeerSpot reviewer
Global Head of Performance and Service Metrics at a consultancy with 51-200 employees
You can easily scale it for high message rates, but it's primarily a flow-monitoring tool rather than an APM.
Autopilot is a middleware-centric business transaction monitoring tool that includes a Complex Event Processor (CEP) for transaction data. Architecture AutoPilot Probes are lightweight performance measurement and monitoring tools for live applications that are executed at defined points within the…
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can easily scale it for high message rates."
"Nastel is a world-class company that has partnership amongst other positive qualities embedded into its cultural fiber."
"Flexible environment"
"Very simple to use and is a very useful tool."
"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."
"The solution's scalability is fine."
"Splunk ITSI is fast and provides a lot of out-of-the-box integration."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The health scores and glass tables are extremely valuable and useful."
"Regarding ROI percentage, we estimate a 30 to 35 percent saving on resource costs and around 25 to 30 percent savings on inventory expenses, all credited to utilizing Splunk ITSI (IT Service Intelligence) effectively."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."
 

Cons

"Needs to quickly implement support for all variety of servers."
"Documentation"
"The GUI is quite basic and middleware-centric."
"Quality Assurance testing for new releases need to be more thorough"
"One area where Splunk ITSI (IT Service Intelligence) has room for improvement is the high cost associated with it."
"We also faced challenges relating to UI development — being able to get the UI the way we wanted it to look performance-wise. Some of the customization levels of the UI just weren't there."
"The cost of the license could be lower."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"We have problems doing upgrades and operating alternate new versions."
"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."
"It would be good if an interface was included in the next release."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
 

Pricing and Cost Advice

Information not available
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"The pricing of Splunk is a bit high."
"Pricing was pretty good, and it is possible to just add on the features we want."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"Splunk ITSI is expensive."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
14%
Manufacturing Company
12%
Financial Services Firm
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise46
 

Questions from the Community

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...
 

Overview

 

Sample Customers

Banamex, Barclays Capital, Bank of Bermuda, California Commerce Bank, Calyon Corporate and Investment Bank, CGEY, Checkfree Corporation, CIBC, CitiCard, Citicorp, New York, Citigroup Inc., CME Group Inc., Credit Agricole Indosuez Luxembourg, Credit Suisse, CRIF, Deutsche Bundesbank, Dresdner Kleinwort Wasserstein, DTCC, FannieMae, Fidelity (FMR), First Citizens Bank & Trust, Fortis Investments, GE Money Americas, GE Money Bank, HP, HP/WestLB Systems, HSBC, HSH Nordbank, IG Index, i-bp Banque, Populaire, Interpay Nederland B.V., IZB - Informatikzentrum Bayern GmbH & Co., JP Morgan, Lehman Brothers Holdings Inc., MGIC (Mortgage Guaranty Insurance Corporation) NYSE, OMGEO, People's Bank (Ct), Peoples United Bank, Phoenix Informatica Bancaria S.p.A., PinkRoccade, Santander Bank, SKOFIN, Sociale Verzekeringsbank, Thomson Financial, UBS, UMB Financial Corporation
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Splunk, Dynatrace, Datadog and others in Application Performance Monitoring (APM) and Observability. Updated: October 2026.
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