New Relic vs PRTG Enterprise Monitor comparison

New Relic and Paessler GmbH are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.2, while Paessler GmbH is ranked #32 with an average rating of 7.8. New Relic holds a 1.4% mindshare in NMS, compared to Paessler GmbH’s 0.5% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 90% of Paessler GmbH users who would recommend it.

New Relic

Read 174 New Relic reviews

18,652 Views
5,223 Comparison Views

94% willing to recommend

PRTG Enterprise Monitor

Read 11 PRTG Enterprise Monitor reviews

1,793 Views
1,775 Comparison Views

90% willing to recommend

New Relic

PRTG Enterprise Monitor

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Executive SummaryUpdated on Oct 10, 2024

New Relic and PRTG Enterprise Monitor are products in application and network monitoring. PRTG Enterprise Monitor holds the upper hand with its broader feature set at a competitive price, making it appealing for budget-conscious organizations.

Features: New Relic differentiates itself with real-time monitoring, comprehensive analytics, and rapid insights. PRTG Enterprise Monitor offers network and infrastructure monitoring, customizable alerts, and advanced dashboards.

Room for Improvement: New Relic could enhance its on-premises options, streamline learning resources, and improve features for small enterprises. PRTG Enterprise Monitor may benefit from expanding integration capabilities, refining its mobile app interface, and offering more detailed analytics reporting.

Ease of Deployment and Customer Service: New Relic provides a cloud-based deployment model with seamless integration and a responsive customer service team. PRTG Enterprise Monitor features an easy on-premises setup with a support team recognized for its expertise and comprehensive assistance.

Pricing and ROI: New Relic has higher initial pricing but offers considerable ROI with its analytics capabilities. PRTG Enterprise Monitor provides a lower initial cost with strong ROI through extensive network monitoring, making it ideal for organizations focusing on budget efficiency.

To learn more, read our detailed New Relic vs. PRTG Enterprise Monitor Report (Updated: April 2026).

Buyer's Guide

New Relic vs. PRTG Enterprise Monitor

April 2026

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Helped 894,830 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

174

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

PRTG Enterprise Monitor

Ranking in Network Monitoring Software

32nd

Average Rating

7.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. The mindshare of PRTG Enterprise Monitor is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
PRTG Enterprise Monitor	0.5%
Other	98.1%

Network Monitoring Software

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Emmanuel Appiah Boateng

Network and Security Engineer at a educational organization with 1,001-5,000 employees

Proactive monitoring has reduced network downtime and enables rapid incident response

The main benefits PRTG Enterprise Monitor provides for us include helping us respond quickly to network problems. For our virtualization switches, we normally use a different vendor, but I am not in charge of that particular system. I have not really used the pre-configured sensors feature in PRTG. A different team handles reporting. For now, nothing really comes to mind regarding additional functions for PRTG. I think it is good for what we use it for. I cannot really say much about technical support because I have never had a situation where I have to reach out. I would give PRTG Enterprise Monitor a final rating of eight. I would definitely recommend PRTG Enterprise Monitor to other users. I am an end user of the product. I am quite satisfied with the alerting part of PRTG, as it is quite good.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."

"Customer Service: Excellent. Technical Support: Excellent."

"The solution is scalable, and it is easy because all the documentation is available."

"We chose New Relic because it has all the attributes which we are using to monitor the health of servers."

"The scalability of New Relic APM is good; we have not had any issue with scalability when we use different types of loads, and it worked very well."

"New Relic has changed the way we are dealing with application problems."

"We have been able to automate a lot of our interactions with it."

"You don't have to go through a list of 500 servers."

More New Relic pros

"It provides a vast array of options for dashboard creation and monitoring of the activities within the environment."

"What I really appreciate about PRTG Enterprise Monitor is that it is very easy to set up, especially the configuration, which is not complicated, and it is very straightforward to go in and change things."

"The solution's ability to monitor each and every aspect of our devices, such as memory utilization and port connectivity, is valuable."

"The product is easy to use and you don't need to have any training. You can use it even if you don't have an IT background."

"From a technical perspective, the product's most valuable feature is SNMP, an open standard monitoring protocol that works across various network devices and operating systems, including UNIX and Windows."

"The product's most valuable feature is network analysis."

"It can identify downtimes and disruptions."

"PRTG is good and very easy to use."

More PRTG Enterprise Monitor pros

Cons

"It is complicated, especially in how you interpret the data that it provides."

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"Sometimes it’s too difficult to get more details about a problem. Sometimes it requires too much drilling down to find out about a problem for which we shouldn't need to do so much searching."

"Errors insights have room for improvement especially error analysis part which is somewhat less compared to similar tool Splunk."

"It is a serious tool and requires a lot of time invested in order to understand how it works."

"Labelling and tagging should be more user-friendly."

"One major issue for me with New Relic is data privacy."

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

More New Relic cons

"When it comes to dashboard customization in PRTG Enterprise Monitor, there are not too many options, and I think that would not be a strong point for PRTG, but for our use cases, we do not really need that kind of customization."

"The licensing policy needs to change. The current model requires customers to purchase a minimum of two thousand licenses, which is not flexible for all customers."

"The support must be improved."

"There could be more security features included in PRTG Enterprise Monitor."

"The solution could be improved by including a processing monitor, possibly with a language interface like Lua, allowing for writing custom sensors and processing outcomes of inputs."

"The solution could be improved by introducing security features similar to those available in Teams, as the current version only monitors devices and does not integrate IoT or OT devices."

"In my opinion, one area that could be improved in PRTG Enterprise Monitor is the capability to send SMS notifications. Notifications are crucial for alerting us to areas that require attention."

"There is no unified monitoring in PRTG. It needs a lot of improvement in terms of integration."

More PRTG Enterprise Monitor cons

Pricing and Cost Advice

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The solution is less expensive than AppNeta."

"Comparatively, the pricing is expensive."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

More New Relic pricing and cost advice

"The pricing is $2,149 for software without maintenance, and licenses are sold in the minimum bundle of 500 interfaces."

"I rate the product's pricing an eight to seven out of ten."

"The solution is affordable."

"PRTG Enterprise Monitor is an expensive product."

"PRTG Enterprise Monitor's pricing is reasonable."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Healthcare Company

12%

Educational Organization

University

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	78

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

What is your experience regarding pricing and costs for PRTG Enterprise Monitor?

I would rate the pricing of PRTG Enterprise Monitor maybe a six. I think a six is fine, as it is reasonable and not expensive.

See all answers

What needs improvement with PRTG Enterprise Monitor?

When it comes to dashboard customization in PRTG Enterprise Monitor, there are not too many options, and I think that would not be a strong point for PRTG, but for our use cases, we do not really n...

See all answers

What is your primary use case for PRTG Enterprise Monitor?

I mainly use PRTG Enterprise Monitor for network infrastructure monitoring. I am currently working as a Network and Security Engineer.

See all answers

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Compared 11% of the time

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Compared 9% of the time

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Product Reports

Buyer's Guide

New Relic

May 2026

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Buyer's Guide

PRTG Enterprise Monitor

May 2026

Download PRTG Enterprise Monitor product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

PRTG Enterprise Monitor serves enterprises by ensuring comprehensive monitoring of servers, services, and applications, empowering users to track sensor data effectively and detect performance or security issues across their networks.

PRTG Enterprise Monitor is widely recognized for its capability to efficiently monitor technical sensors such as ping, uptime, CPU load, and memory usage. It supports users in tracking network resource performance, detecting malicious activity, and preventing failures. Its custom frameworks enable monitoring of certificate expirations and process availability. The intuitive interface requires no specialized IT background, featuring agentless operations that enhance responsiveness and SNMP monitoring valued across platforms. The tool is appreciated for its anomaly detection and notification features, allowing users to address issues proactively. Installation is straightforward and support is robust, although users seek enhancements in real-time SMS alerts, SAP system integration, fault management, and more flexible manual configurations.

What are the key features of PRTG Enterprise Monitor?

Network Analysis: Offers in-depth insights into network performance.
Custom Dashboards: Provides a library for tailored dashboard creation.
Alerting System: Effective user notifications prevent escalation of issues.
Agentless Monitoring: Enhances response times without installing agents.
SNMP Monitoring: Useful for monitoring multiple platforms.

What benefits and ROI should users consider?

Easy Installation: Simplifies the setup process for companies.
Proactive Anomaly Detection: Identifies and resolves issues swiftly.
Comprehensive Coverage: Ensures efficient fault detection and management.
User Support: Strong support capabilities aid troubleshooting.

Enterprises in industries such as IT services, finance, and healthcare rely on PRTG Enterprise Monitor for monitoring critical infrastructure. This includes ensuring internet connectivity, monitoring mail services, and tracking network performance and security, thereby maintaining operational efficiency and service availability.

Paessler GmbH

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Information Not Available

Buyer's Guide

New Relic vs. PRTG Enterprise Monitor

April 2026

Free Report: New Relic vs. PRTG Enterprise Monitor

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