New Relic vs PRTG Enterprise Monitor comparison

New Relic and Paessler GmbH are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.2, while Paessler GmbH is ranked #29 with an average rating of 8.2. New Relic holds a 1.5% mindshare in NMS, compared to Paessler GmbH’s 0.5% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 90% of Paessler GmbH users who would recommend it.

New Relic

Read 176 New Relic reviews

22,559 Views
6,542 Comparison Views

94% willing to recommend

PRTG Enterprise Monitor

Read 11 PRTG Enterprise Monitor reviews

2,017 Views
1,997 Comparison Views

90% willing to recommend

New Relic

PRTG Enterprise Monitor

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Executive SummaryUpdated on Oct 10, 2024

New Relic and PRTG Enterprise Monitor are products in application and network monitoring. PRTG Enterprise Monitor holds the upper hand with its broader feature set at a competitive price, making it appealing for budget-conscious organizations.

Features: New Relic differentiates itself with real-time monitoring, comprehensive analytics, and rapid insights. PRTG Enterprise Monitor offers network and infrastructure monitoring, customizable alerts, and advanced dashboards.

Room for Improvement: New Relic could enhance its on-premises options, streamline learning resources, and improve features for small enterprises. PRTG Enterprise Monitor may benefit from expanding integration capabilities, refining its mobile app interface, and offering more detailed analytics reporting.

Ease of Deployment and Customer Service: New Relic provides a cloud-based deployment model with seamless integration and a responsive customer service team. PRTG Enterprise Monitor features an easy on-premises setup with a support team recognized for its expertise and comprehensive assistance.

Pricing and ROI: New Relic has higher initial pricing but offers considerable ROI with its analytics capabilities. PRTG Enterprise Monitor provides a lower initial cost with strong ROI through extensive network monitoring, making it ideal for organizations focusing on budget efficiency.

To learn more, read our detailed New Relic vs. PRTG Enterprise Monitor Report (Updated: June 2026).

Buyer's Guide

New Relic vs. PRTG Enterprise Monitor

June 2026

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Helped 902,988 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)

PRTG Enterprise Monitor

Ranking in Network Monitoring Software

29th

Average Rating

7.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 2.0% compared to the previous year. The mindshare of PRTG Enterprise Monitor is 0.5%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
PRTG Enterprise Monitor	0.5%
Other	98.0%

Network Monitoring Software

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Emmanuel Appiah Boateng

Network and Security Engineer at a educational organization with 1,001-5,000 employees

Proactive monitoring has reduced network downtime and enables rapid incident response

The main benefits PRTG Enterprise Monitor provides for us include helping us respond quickly to network problems. For our virtualization switches, we normally use a different vendor, but I am not in charge of that particular system. I have not really used the pre-configured sensors feature in PRTG. A different team handles reporting. For now, nothing really comes to mind regarding additional functions for PRTG. I think it is good for what we use it for. I cannot really say much about technical support because I have never had a situation where I have to reach out. I would give PRTG Enterprise Monitor a final rating of eight. I would definitely recommend PRTG Enterprise Monitor to other users. I am an end user of the product. I am quite satisfied with the alerting part of PRTG, as it is quite good.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."

"I feel like it’s the best-in-class, and its differentiator is aggregation and the speed at which you can query large amounts of data."

"The most valuable feature of the solution is its ability to execute queries and analyze the data."

"The ease of use, the information you can get out of it from the very little things you do – you get so much out of it."

"We are getting a very good ROI as our production quality has gone up with more issues getting detected on local environments."

"Since using New Relic, time saved has improved by almost 50% due to the integration of Copilots and AI, and the ticket count reduction has surpassed 75%, allowing us to efficiently address similar issues."

"New Relic positively impacts my organization by simplifying issue detection, allowing us to focus on what is important and avoid unnecessary searches."

"Go with it. It is a good product. It gives us the visibility that we need in monitoring."

More New Relic pros

"From a technical perspective, the product's most valuable feature is SNMP, an open standard monitoring protocol that works across various network devices and operating systems, including UNIX and Windows."

"It provides a vast array of options for dashboard creation and monitoring of the activities within the environment."

"The product is easy to use and you don't need to have any training. You can use it even if you don't have an IT background."

"If an event is detected, such as a resource running low on storage or RAM, the product will notify you via email. Upon receiving the notification, action must be taken to address and resolve the issue. The feature I find most effective is its comprehensive nature. It's like having a permanent eye monitoring the network and all its nodes. Instead of manual monitoring, it detects anomalies automatically and alerts us accordingly."

"The solution offers perfect real-time bandwidth monitoring and SNMP functionality."

"PRTG is good and very easy to use."

"The product's most valuable feature is network analysis."

"The solution's ability to monitor each and every aspect of our devices, such as memory utilization and port connectivity, is valuable."

More PRTG Enterprise Monitor pros

Cons

"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."

"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."

"A lot of the features for application monitoring and uptime, and alerts for alerting the appropriate people when something goes wrong are not quite there yet."

"More instruments with .NET and asynchronous calls, and New Relic says it’s on the way."

"From a point of view of showing you what to do fine but in terms of showing you what to do with the data infuriatingly unhelpful."

"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."

"Integration with Azure websites as well as Azure cloud services."

"One issue – there is no option for live chat or phone support."

More New Relic cons

"The solution could be improved by including a processing monitor, possibly with a language interface like Lua, allowing for writing custom sensors and processing outcomes of inputs."

"The licensing policy needs to change. The current model requires customers to purchase a minimum of two thousand licenses, which is not flexible for all customers."

"In my opinion, one area that could be improved in PRTG Enterprise Monitor is the capability to send SMS notifications. Notifications are crucial for alerting us to areas that require attention."

"They should work on minimizing false positives by sending alerts promptly and confirming errors with minimal troubleshooting requirements."

"PRTG Enterprise Monitor should include more functionalities and features that are similar to SolarWinds."

"There could be more security features included in PRTG Enterprise Monitor."

"The licensing policy needs to change."

"There is no unified monitoring in PRTG. It needs a lot of improvement in terms of integration."

More PRTG Enterprise Monitor cons

Pricing and Cost Advice

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"We feel it's a little bit pricey."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"The price depends on how many agents you want."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

More New Relic pricing and cost advice

"I rate the product's pricing an eight to seven out of ten."

"PRTG Enterprise Monitor's pricing is reasonable."

"PRTG Enterprise Monitor is an expensive product."

"The pricing is $2,149 for software without maintenance, and licenses are sold in the minimum bundle of 500 interfaces."

"The solution is affordable."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Healthcare Company

11%

Educational Organization

University

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

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What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

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What is your experience regarding pricing and costs for PRTG Enterprise Monitor?

I would rate the pricing of PRTG Enterprise Monitor maybe a six. I think a six is fine, as it is reasonable and not expensive.

See all answers

What needs improvement with PRTG Enterprise Monitor?

When it comes to dashboard customization in PRTG Enterprise Monitor, there are not too many options, and I think that would not be a strong point for PRTG, but for our use cases, we do not really n...

See all answers

What is your primary use case for PRTG Enterprise Monitor?

I mainly use PRTG Enterprise Monitor for network infrastructure monitoring. I am currently working as a Network and Security Engineer.

See all answers

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Compared 11% of the time

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Compared 8% of the time

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Compared 3% of the time

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Product Reports

Buyer's Guide

New Relic

June 2026

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Buyer's Guide

PRTG Enterprise Monitor

June 2026

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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

PRTG Enterprise Monitor serves enterprises by ensuring comprehensive monitoring of servers, services, and applications, empowering users to track sensor data effectively and detect performance or security issues across their networks.

PRTG Enterprise Monitor is widely recognized for its capability to efficiently monitor technical sensors such as ping, uptime, CPU load, and memory usage. It supports users in tracking network resource performance, detecting malicious activity, and preventing failures. Its custom frameworks enable monitoring of certificate expirations and process availability. The intuitive interface requires no specialized IT background, featuring agentless operations that enhance responsiveness and SNMP monitoring valued across platforms. The tool is appreciated for its anomaly detection and notification features, allowing users to address issues proactively. Installation is straightforward and support is robust, although users seek enhancements in real-time SMS alerts, SAP system integration, fault management, and more flexible manual configurations.

What are the key features of PRTG Enterprise Monitor?

Network Analysis: Offers in-depth insights into network performance.
Custom Dashboards: Provides a library for tailored dashboard creation.
Alerting System: Effective user notifications prevent escalation of issues.
Agentless Monitoring: Enhances response times without installing agents.
SNMP Monitoring: Useful for monitoring multiple platforms.

What benefits and ROI should users consider?

Easy Installation: Simplifies the setup process for companies.
Proactive Anomaly Detection: Identifies and resolves issues swiftly.
Comprehensive Coverage: Ensures efficient fault detection and management.
User Support: Strong support capabilities aid troubleshooting.

Enterprises in industries such as IT services, finance, and healthcare rely on PRTG Enterprise Monitor for monitoring critical infrastructure. This includes ensuring internet connectivity, monitoring mail services, and tracking network performance and security, thereby maintaining operational efficiency and service availability.

Paessler GmbH

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Information Not Available

Buyer's Guide

New Relic vs. PRTG Enterprise Monitor

June 2026

Free Report: New Relic vs. PRTG Enterprise Monitor

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