New Relic vs Quest Foglight for APM [EOL] comparison

Why PeerSpot?

New Relic and Quest Software are both solutions in the Application Performance Monitoring (APM) and Observability category. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 86% of Quest Software users who would recommend it.

New Relic

Read 176 New Relic reviews

29,719 Views
19,317 Comparison Views

94% willing to recommend

Quest Foglight for APM [EOL]

Read 22 Quest Foglight for APM [EOL] reviews

86% willing to recommend

New Relic

Quest Foglight for APM [EOL]

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and Quest Foglight for APM [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about Splunk, Dynatrace, Datadog and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: October 2026).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

October 2026

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Helped 920,336 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)

Quest Foglight for APM [EOL]

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Anton Kasimov

Consultant at a tech services company with 1,001-5,000 employees

Drill-down monitoring shows us the entire transaction chain, from the front end to back end. It needs HTML5 interface.

I want to see a new interface that contains HTML5 features. The current version of Foglight (on-premise edition) is so fusty in comparison with leaders of Gartner APM Quadrant - i.e. Appdynamics, NewRelic, Dynatrace. If you try to compare SaaS and on-premise Foglight versions you can see differences in UI-design. It's my subjective experiences, but SaaS version looks more modern. Hope this helps

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to do layered reporting quickly and in real-time on stats is the most valuable feature to us."

"We detect issues using dashboards that we built on New Relic."

"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."

"Give it a try, install it, and use it. I don't have to manage the server and worry about the database, storage, and VMs being up and running, etc. It is always there."

"Their technical support is pretty good and responsive. We have a real good relationship with them."

"It is stable and scalable."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."

More New Relic pros

"Foglight is the best overall solution we use, but it doesn't do everything we need or doesn't provide the best solution to everything we want to monitor."

"Foglight is an awesome tool and it is able to instrument and integrate easily with any monitoring tool."

"Intuitive, Single-pane-of-glass dashboards for real-time statistics and long-term statistics for capacity management and in-depth analytics"

"Dell Foglight does analyze and optimize your virtual infrastructure. It definitely reduces operational cost."

"The extensive monitoring tools embedded in Foglight are a real asset."

"We are able to capture the real time user experience of our solutions and we have an understanding of overall performance."

"Infrastructure Monitoring and End User Monitoring are the product’s most valuable features to me."

"Having standard monitoring features and a central repository saves us a lot of time and reduces risk of incidents."

More Quest Foglight for APM [EOL] pros

Cons

"It would have been great had it provided thread-dump analysis and a few additional JVM-related stats."

"They are a costly solution and the stability should be better for the price."

"If we can find a way to communicate the need to use it, we use it, but we want a way to hand it off to our clients easily."

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."

"I would say that the user interface is maybe a little bit overly complicated."

"I think the APM mode can be improved. In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"One issue – there is no option for live chat or phone support."

"In the next release, I'd like to see a better pricing structure."

More New Relic cons

"The price is expensive for us."

"The “cartridge” concept for every little thing is a bit of a bother to implement."

"There are some metrics I'd like to track that are difficult to find or implement into a tracking solution without a lot of manual work."

"I want to see a new interface that contains HTML5 features."

"It needs a more intuitive way to create and implement custom "Cartridges" to be deployed through out a Federated environment."

"I think installation and setup needs little more improvement especially when you are installing with external database."

"I recall that the lay-out was rather dull when I used this particular version of Foglight."

"In an older version of Foglight, we were not able to get any of our custom agents to work properly so that feature was not as much use as we had initially hoped and haven't tried using since."

More Quest Foglight for APM [EOL] cons

Pricing and Cost Advice

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"Comparatively, the pricing is expensive."

"This is an expensive tool."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The solution is cheap, but prices can go up when users grow."

"The price was one of the reasons we chose this solution."

"We feel it's a little bit pricey."

"The detection piece of it brings us a big return on investment."

More New Relic pricing and cost advice

"I recall it being a very expensive solution relative to function and stability."

"Since the product split – the licensing is a bit more complex."

"The price is expensive for us."

"Foglight can be expensive I would go with the pricing at a three year deal."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

Outsourcing Company

17%

Marketing Services Firm

11%

Construction Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	7
Large Enterprise	13

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

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Compared 20% of the time

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Compared 17% of the time

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Dynatrace vs Quest Foglight for APM [EOL]

Compared 15% of the time

Oracle Real User Experience Insight vs Quest Foglight for APM [EOL]

Compared 9% of the time

More Quest Foglight for APM [EOL] Competitors

Product Reports

Buyer's Guide

New Relic

October 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

October 2026

Download Quest Foglight for APM [EOL] product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Foglight, Dell Foglight

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Manage your application infrastructure by monitoring the IT components that affect application performance.

Quest Software

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Anji Automotive Logistics, Unimat, Priceline.com

Buyer's Guide

Application Performance Monitoring (APM) and Observability

October 2026

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